Ticketing Agent Resume Samples

A Ticketing Agent assigns seats and sells tickets using the automated ticket systems. The job description entails processing cash, credit card, and checking sales. A well-drafted Ticketing Agent Resume indicates the following core duties and responsibilities – assigning seats and selling event tickets; providing customer service to ticket office customers; answering to telephone calls, providing information on events; assisting patrols with information and taking ticket orders; processing cash and credit card payments; assisting in creating and maintaining customer accounts; leading and guiding employees and interns, and performing miscellaneous job-related duties as assigned.

Some of the skills essential for this role include the following – knowledge of cash management principles and procedures, familiarity with customer service standards and procedures; the ability to read and interpret event seating charts, knowledge of operating computerized ticketing systems; and multitasking abilities. A high school diploma or GED is a common requirement.

Ticketing Agent Resume example

Ticketing Agent Resume

Headline : Talented Customer Ticketing Agent offering exceptional organizational, interpersonal skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Skills : Customer Service, Passenger Service, Positive Attitude.

Description :

    1. Knowledgeable of all activities, able to assist guests in selecting the most appropriate activities taking into consideration their family size, ages, and length of stay
    2. Conducted smooth transactions through Anakeesta’s POS (Point of Sale) systems
    3. Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    4. Able to show initiative, including anticipating guest or operational needs.
    5. Maintained a warm and friendly demeanor at all times.
    6. Maintained a clean work area.
    7. Maintained high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Ticketing Agent Resume

Summary : To become a valuable member of your team, utilizing and expanding my skills and training in the medical field as a medical assistant. I pride myself on helping others reaching out to help the community in any way needed.

Skills : Communication Skills, Detail-Oriented, Analytical Skills.

Description :

    1. Maintained regular attendance in compliance with Victory Casino Cruises Handbook. Scheduling will vary according to business needs.
    2. Field inbound guest service phone support.
    3. Obtained all necessary information when making reservations.
    4. Completed activities, associated paperwork, and/or computer entries related to boarding and/or deplaning passengers.
    5. Keyed passenger information into the ticketing reservation system.
    6. Assisted passengers with reservations, ticketing, and adjustments to itinerary.
    7. Greeted passengers and provides necessary travel and gate information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Ticketing Agent Resume

Summary : To secure a position that will enable me to use my strong communication organizational skills, customer service background, and my ability to work well with people.

Skills : Administrative, Financial Management, Human Resources, Procurement.

Description :

    1. Kept passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights, and luggage.
    2. Coordinated with internal resources to ensure passenger information is processed and flights are dispatched on time.
    3. Accepted passenger luggage and creates and affixes bag labels to ensure proper delivery.  
    4. Worked to diligently resolve booking and scheduling issues.
    5. Ensured that all booking procedures followed industry standards.
    6. Posted schedule changes.
    7. Maintained perfect cash control, while dealing with high guest volume and distracting conditions
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Ticketing Agent Resume

Objective : Seeking a competitive and challenging environment where one can serve your organization and establish an enjoyable career. Strong ability to organize work processes to more efficiently complete work tasks. Excellent interpersonal skills and ability to work effectively in a team environment.

Skills : Microsoft Office, Microsoft Excel, Quickbooks, Time Management, Organization, Leadership.

Description :

    1. Ability to provide low-level resolution regarding guest issues and escalate to the Guest Services Supervisor or Guest Services Manager, when appropriate
    2. Responded to guest inquiries and provide directions to specific areas, information regarding special events, operating hours, etc.
    3. Understood role in inclement weather situations
    4. Provided ponchos in the event rain are present or imminent
    5. Maintained cleanliness of the working area as well as the surrounding Parkway.
    6. Assessed area and ensure that all supplies are well-stocked at the beginning and end of the day
    7. Communicated with other team members to ensure up-to-date information is always provided to guests
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Ticketing Agent Resume

Summary : A creative, critical, and curious young professional with the ability to energize individuals and organizations to be the best they can possibly be. Seeking to obtain and hold a stable position to be able to support through college.

Skills : Computer Literacy, Good Communication, Type 45 Wpm, Faxing, Copying, Internet Research.

Description :

    1. Communicated with supervisors and managers regularly to maintain up-to-date- information regarding park operations relevant to roles and responsibilities
    2. Maintained a well-groomed and neat appearance while present at Anakeesta with the mindset that the Ticketing Agent is an ambassador of Anakeesta and Gatlinburg
    3. Always arrived to work, in your department’s uniform, including your name badge
    4. Ensured Brochure racks are stocked with Anakeesta Brochures, and communicates to Guest Services Supervisor when more are needed
    5. Performed Other duties as assigned
    6. Provided guest service that exceeds expectations. 
    7. Provided status of previously placed orders and handled lost ticket reports. 
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Ticketing Agent Resume

Headline : To secure a position where my existing skills in the areas of administration and customer service can be utilized by a progressive and innovative company.

Skills : Check-In Assistance, Communication Skills, Active Listening.

Description :

    1. Sold tickets and processed ticket changes.
    2. Performed Routing, and trip planning.
    3. Promoted upgrade options to customers.
    4. Solicited customer feedback and resolved any problems.
    5. Assisted passengers with immigration laws and customs information.
    6. Coordinated travel arrangements and booked air tickets.
    7. Trained new hires on the travel reservation system.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Ticketing Agent Resume

Objective : Motivated and highly productive Ticketing Agent with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.

Skills : Customer Service, Written Communication, Verbal Communication, Problem Solving.

Description :

    1. Maintained inventory on EXCEL spreadsheets.
    2. Decoded the data printed on tickets to determine the destination and marking tickets.
    3. Answered the queries of the passengers regarding the arrival.
    4. Assisted customers seeking ticket purchases in addition to requests for various information.
    5. Provided friendly, personable demeanor and emphasized high - level customer service and security.
    6. Issued tickets for federal agent flights, issued adjustments to tickets.
    7. Opened boxes, labeled price tags onto merchandise. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Ticketing Agent Resume

Objective : Bilingual Customer Ticketing Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company values.

Skills : Social Perceptiveness, Critical Thinking, Coordination.

Description :

    1. Answered phones, made reservations, and processed credit card payments.
    2. Managed cash receipts and financial records.
    3. Planned shortest routes and computing best ticket cost Booking Round world flights.
    4. Provided Assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline. 
    5. Checked to ensure that appropriate changes were made to resolve customers' problems.
    6. Determined charges for services requested, collected deposits or payments, or arrange for billing.
    7. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Ticketing Agent Resume

Objective : To strengthen my knowledge in the field of customer service. Also, to ensure all customers are treated fairly and their needs are met in the least time possible and to ensure that they will continue to do business with the company.

Skills : Customer Service, Problem Resolution.

Description :

    1. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    2. Examined passenger ticket or pass to direct the passenger to specified area for loading.
    3. Planned route and computes ticket cost, using schedules, rate books, and computers.
    4. Assisted passengers requiring special assistance to board or depart conveyance. 
    5. Assisted passengers with boarding their scheduled flights.
    6. Collected and processed payments for baggage fees.
    7. Provided excellent customer service to participants of the winter light show. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Ticketing Agent Resume

Objective : To strengthen my knowledge in the field of customer service. Also, to ensure all customers are treated fairly and their needs are met in the least time possible and to ensure that they will continue to do business with the company.

Skills : Judgment and Decision Making, Negotiation Skills, Time Management.

Description :

    1. Ensured correct passenger information on the ticket.
    2. Verified reservations.
    3. Printed tickets through SABRE for mail out to Travelocity customers.
    4. Informed clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
    5. Checked baggage.
    6. Handled inbound customer inquiries about various events, nationwide. 
    7. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS