Toll Collector Resume Samples

Description :

1. Worked a variety of shifts to collect the monetary tolls from motorists crossing.
2. Assessed the number of axles for each vehicle crossing the bridge and entered the data into the computer terminal to determine the applicable toll for the vehicle.
3. Collected the appropriate fee from the motorist, issued any necessary change, and prepared a receipt if requested.
4. Prepared at least two money collections per shift and accurately documented collections that were made.
5. Maintained professional and courteous communication with all motorists, who were often highly irritated at what they perceived to be a very high toll.
6. Exercised patience and remained calm even when motorists were profane and rude.
7. Balanced the cash collected and created records of the tickets and money received from motorists.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Cashier Answer customers' questions regarding tolls and accurately completing and filing correct forms.
2. Classify and total customer vehicles, and accept cash or change for the toll fee.
3. Maintain safe and clean toll booth and traffic lanes Giving direction to the location.
4. Answer customers' questions about merchandise and advising customers on merchandise selection.
5. Itemize and total customer merchandise selection at the checkout counter, using cash register, and accept cash or charge card for purchases.
6. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
7. Clean display cases, shelves, and aisles Receive, open, unpack and issue sales floor merchandise.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. According to vehicle classification, assess, collect, and register tolls in the form of cash, charge account, and the ticket for all types of vehicles passing through an assigned toll lane.
2. Make the change and prepare and issue machine-printed or handwritten charge tags and cash receipts as required.
3. Verify the validity of charge plates and various types of tickets, and confiscate those which are found to be invalid.
4. Filed reports against motorists who refused to pay the toll or who behaved in an inappropriate manner.
5. Prepare a daily report of collections and commute book sales and inventory.
6. Direct traffic and give information to the public regarding points of interest and traffic directions.
7. Clean display cases, shelves, and aisles Receive, open, unpack and issue sales floor merchandise.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. According to vehicle classification, assess, collect, and register tolls in the form of cash, charge account, and the ticket for all types of vehicles passing through an assigned toll lane.
2. Make the change, prepare and issue machine-printed or handwritten charge tags and cash receipts as required.
3. Verify the validity of charge plates and various types of tickets, and confiscate those which are found to be invalid.
4. Watch for counterfeit, foreign, or mutilated monies, also sell and register the sale of commute books.
5. Prepare a daily report of collections and commute book sales and inventory.
6. Direct traffic and give information to the public regarding points of interest and traffic directions.
7. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Received toll payments, making correct change and operating a tollbooth in a polite and efficient manner.
2. Maintain accountability for each transaction; equipment, supplies, and funds assigned or collected during the tour of duty.
3. Prepared clear and concise reports of daily work activity.
4. Classified vehicles and collect the proper toll from drivers utilizing the toll facility.
5. Provided drivers with available information concerning routes or area attractions.
6. Performed light housekeeping tasks around the toll facility.
7. Maintain clear and concise reports on funds collected and unusual occurrences.
8. Received cash and makes the change for toll payments.

Experience

2-5 Years

Level

Junior

Education

BBM

Description :

1. Collect monies from 600 or more patrons for tolls when they exit the company.
2. Assist customers with directions and supply necessary maps for correct exits they should use.
3. Manually and systematically adjust fares, patron without funds, partial payments, violations, issue receipts upon the customer's request and issue manually if the machine is down.
4. Notify supervisor if there is an accident or the patron has a problem that needs to be reported or resolved.
5. Communicate with the lead supervisor in regards to my daily assignment.
6. Accept tolls and fare tickets previously purchased provide directions and answer questions of customers.
7. Performs work receiving, making the change, and operating toll booth in a polite and efficient manner.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Receiving cash appropriate for specific booth assignments.
2. This cash is collected from drivers (vehicles) passing through the toll lanes on a daily basis.
3. As well as, issuing the appropriate amount of change when applicable.
4. All incidents involving inappropriate cash receipts from drivers or non-payers are written down and turned in daily.
5. Deal with a diverse crowd daily and offer world-class customer service in the commission of collecting the proper tools.
6. Collect toll charged for the use of bridges, highways, or tunnels by motor vehicles.
7. Collected tickets and tolls for the highway, gave change when necessary, also assisted travelers with directions.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Inform drivers regarding charges of one-way and return journey and collect amount accordingly.
2. Return change and issue receipt to the driver, and operate barriers after completion of the transaction.
3. Possess skills in multitasking and working for odd hours with concentration and confidence.
4. Maintain a friendly and cooperative attitude to handle irate drivers/visitors with ease.
5. Ability to operate various tools such as coin sorters, computers, communication devices, etc.
6. Ability to identify and resolve problems independently with little supervision.
7. Maintains accountability for each transaction, equipment, supplies, and funds assigned or collected during the tour of duty.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Proficiently operate the Department's toll collection equipment according to the procedure.
2. Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane.
3. Bill denominations in a timely manner, issue receipts to motorists and write insufficient fund slips.
4. Accurately complete operational reports reflecting toll lane activity.
5. At the end of the shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.
6. Provides on the job training to new hires toll collectors and existing employees when required.
7. Provided training to all toll collectors to ensure efficiency within a timeframe.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Guaranteed positive customer experiences and resolved all customer complaints.
   
2. Monitored cash drawers in my checkout station to ensure adequate cash supply.
3. Maintained a positive attitude to make customer's experiences memorable and pleasant.
4. Responsible for processing traffic in timely a manner and guaranteeing a high level of customer service.
5. Trained new employees by providing knowledge of specific company policies.
6. Balanced cash, write down all reports and record money made for each shift into the ARCS systems.
   
7. Maintain and keep a good driving record, as the job requires you to drive from site to site.

Experience

5-7 Years

Level

Executive

Education

Medical