Total Loss Claims Adjuster Resume Samples

A Total Loss Claims Adjuster makes and maintains a connection with the customer by understanding and meeting their needs, and responds to a variety of customer communications, concerns, and issues ranging from simple to complex. Key responsibilities associated with the post are listed on the Total Loss Claims Adjuster Resume as – investigating, and negotiating claims, in order to reach a fair and equitable settlement, negotiating settlement of claims with insureds, claimants, and attorneys while following established and authorised settlement authority, reviewing claim details, coverage limits, and the estimate and all associated charges to confirm total loss evaluation, ensuring timeliness and KPI’s are being met; ensuring claims files are properly documented, and maintaining an up-to-date dairy.

The most sought-after skills for the post include the following – decisive and purposeful, strong moral character and work ethics, strong verbal communication skills, excellent time management skills, and strong negotiation skills. A degree is often listed on the job resumes.

 

Total Loss Claims Adjuster Resume example

Total Loss Claims Adjuster Resume

Summary : Proven written, organizational skills, and adept multi-tasker. Superior time management skills with the ability to adapt quickly to change in order meet critical deadlines. Methodical with a demonstrated ability to identify, analyze and solve problems by providing solutions and executing excellent follow-through. Accustomed to handling sensitive, confidential records and working in a fast paced environment.

Skills : Organisation; Time Management; Self-confidence; Multi-tasking.

Description :

    1. Explained procedures and answer inquiries for properly adjusting auto total loss claims.
    2. Analysed information to facilitate compliance for regulatory requirements and settlement value.
    3. Ensured compliance in all fifty states.
    4. Provided dispute resolution to member and claimant escalations.
    5. Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiate any excessive storage charges; provide rental termination information to first and third parties.
    6. Provided coordination with internal functions to include appraisal operations, SIU, Region Counsel, Subrogation, and closely work with Salvage for alternative disposals of vehicle total losses as needed.
    7. Provided appropriate and timely integrated solutions to USAA member.
                                                                                                                                  Years of Experience
                                                                                                                                  Experience
                                                                                                                                  10+ Years
                                                                                                                                  Experience Level
                                                                                                                                  Level
                                                                                                                                  Senior
                                                                                                                                  Education
                                                                                                                                  Education
                                                                                                                                  Master's


                                                                                                                                  Total Loss Claims Adjuster Resume

                                                                                                                                  Headline : To apply my knowledge and skills of working with computers and people as a claims processor while being a valuable asset to a team. I am able to work quickly and efficiently with computers, knowing how to utilize Microsoft programs and typing at a fast pace.

                                                                                                                                  Skills : Claims Handling And Investigation, Innovative And Insightful, Proficient In Policy Interpretation, Claims Reports And Documentation.

                                                                                                                                  Description :

                                                                                                                                    1. Maintained the confidentiality of claim information.
                                                                                                                                    2. Corresponded with policyholders, claimants, witnesses, attorneys, agents, and other insurance carriers.
                                                                                                                                    3. Gathered and documented loss information.
                                                                                                                                    4. Processed variety of claims which include automobile, homeowner, personal injury, and workers comp claims.
                                                                                                                                    5. Handled property claims involving damage to first & third-party property damage from liability situations.
                                                                                                                                    6. Used State Farm systems and technology.
                                                                                                                                    7. Authorised rental car and repair shop assignments.
                                                                                                                                  Years of Experience
                                                                                                                                  Experience
                                                                                                                                  5-7 Years
                                                                                                                                  Experience Level
                                                                                                                                  Level
                                                                                                                                  Executive
                                                                                                                                  Education
                                                                                                                                  Education
                                                                                                                                  BA In Psychology


                                                                                                                                  Total Loss Claims Adjuster Resume

                                                                                                                                  Headline : Professional Total Loss Claims Adjuster who is able to maintain customer satisfaction while working within company policies. Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing a claim file through to its completion. I specialize in offering quick and efficient solutions to the variety of cases that are presented to a claims adjuster daily.

                                                                                                                                  Skills : Microsoft Word, Excel, Coordinating, Managing.

                                                                                                                                  Description :

                                                                                                                                    1. Office claims handled of automobile, recreational, and commercial vehicles determined to be a total loss.
                                                                                                                                    2. Adhered to all statutory and regulatory fair claims practices.
                                                                                                                                    3. Served as a technical resource to lesser experienced Adjusters.
                                                                                                                                    4. Handled over 500 calls a month while maintaining highest standards of call quality and service.
                                                                                                                                    5. Handled vehicle disputes by research and appraisal.
                                                                                                                                    6. Coordinated rental with rental vendors and customers.
                                                                                                                                    7. Mitigated storage charges by coordinating salvage pick up.
                                                                                                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                                                                                                          Experience
                                                                                                                                                                                                                                                                          5-7 Years
                                                                                                                                                                                                                                                                          Experience Level
                                                                                                                                                                                                                                                                          Level
                                                                                                                                                                                                                                                                          Executive
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Master's

                                                                                                                                                                                                                                                                          Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                          Objective : Experienced, results oriented bodily injury adjuster pursuing a career in casualty insurance claims to expand upon my strengths which include delivering best in class service, strong time management and organizational skills. In doing so I intend to utilize my capacity for effective problem solving, improve upon current business processes, and apply my knowledge to contribute toward the success of myself as well as my employer.

                                                                                                                                                                                                                                                                          Skills : Planning, Employee Management, Communication Skills.

                                                                                                                                                                                                                                                                          Description :

                                                                                                                                                                                                                                                                            1. Investigated, evaluated, and negotiated claims, in order to reach a fair and equitable settlement.
                                                                                                                                                                                                                                                                            2. Explained procedures and answers inquiries for adjusting auto total loss claims.
                                                                                                                                                                                                                                                                            3. Provided coordination with internal functions to include appraisal operations, SIU, Region Counsel, Subrogation and Salvage.
                                                                                                                                                                                                                                                                            4. Analysed information obtained to establish compliance for regulatory requirements and settlement value.
                                                                                                                                                                                                                                                                            5. Used compassionate communication and persuasive negotiation to ensure a positive customer experience.
                                                                                                                                                                                                                                                                            6. Working well with others in a fast-paced, collaborative environment.
                                                                                                                                                                                                                                                                            7. Achieved targeted performance goals to manage costs and support industry-leading operational standards.
                                                                                                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                                                                                                          Experience
                                                                                                                                                                                                                                                                          2-5 Years
                                                                                                                                                                                                                                                                          Experience Level
                                                                                                                                                                                                                                                                          Level
                                                                                                                                                                                                                                                                          Executive
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Business Administration

                                                                                                                                                                                                                                                                          Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                          Headline : A position to utilise my current knowledge of economics, finance and insurance with an opportunity to learn valuable skills that would benefit both myself and employer and advance within that company.

                                                                                                                                                                                                                                                                          Skills : Claim Adjuster, Researching, Vendor,Expert In Multi-tasking, TX Auto Adjuster Li-censure Current, Evaluation Of Liability Exposure, Risk Assessment And Mitigation.

                                                                                                                                                                                                                                                                          Description :

                                                                                                                                                                                                                                                                            1. Confirmed coverage and liability to ensure the file was in order prior to proceeding with an offer.
                                                                                                                                                                                                                                                                            2. Reviewed vehicle estimates and evaluations completed by outside appraisers to ensure accuracy and coherence to company guidelines.
                                                                                                                                                                                                                                                                            3. Managed expenses relating to the towing and storage of vehicles as well as rental days provided to the customer.
                                                                                                                                                                                                                                                                            4. Settled and negotiated vehicle values to ensure the fair market value was paid to the owner.
                                                                                                                                                                                                                                                                            5. Delivered outstanding customer service.
                                                                                                                                                                                                                                                                            6. Handled of vehicle disputes by research and appraisal.
                                                                                                                                                                                                                                                                            7. Coordinated rental with rental vendors and customers or determining loss of use.
                                                                                                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                                                                                                          Experience
                                                                                                                                                                                                                                                                          5-7 Years
                                                                                                                                                                                                                                                                          Experience Level
                                                                                                                                                                                                                                                                          Level
                                                                                                                                                                                                                                                                          Executive
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          B.S.

                                                                                                                                                                                                                                                                          Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                          Objective : Total Loss Claims Adjuster is Working with the information technology (IT) team to resolve data issues, technical issues, and other IT related issues, Working with customer support teams to resolve customer service issues and technical issues, Providing claim resolution support in the field for claims that have been forwarded to our office.

                                                                                                                                                                                                                                                                          Skills : Casualty Adjusters License, Claim Adjuster, Planning.

                                                                                                                                                                                                                                                                          Description :

                                                                                                                                                                                                                                                                            1. Handled all automobiles at all severity levels.
                                                                                                                                                                                                                                                                            2. Contacted appropriate parties to gather supporting documents necessary to negotiate and settle claims.
                                                                                                                                                                                                                                                                            3. Obtained record of the title, keys, and other required documentation.
                                                                                                                                                                                                                                                                            4. Controlled damages through the proper use of cost containment tools by mitigating storage, expenses and rental.
                                                                                                                                                                                                                                                                            5. Managed Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors.
                                                                                                                                                                                                                                                                            6. Represented Allstate Insurance in regards to policy holders' insurance claims.
                                                                                                                                                                                                                                                                            7. Maintained the confidentiality of claim information.
                                                                                                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                                                                                                          Experience
                                                                                                                                                                                                                                                                          2-5 Years
                                                                                                                                                                                                                                                                          Experience Level
                                                                                                                                                                                                                                                                          Level
                                                                                                                                                                                                                                                                          Executive
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          B.A. In Anthropology

                                                                                                                                                                                                                                                                          Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                          Summary : Total Loss Claims Adjuster with 10 years of experience in Assessing and reviewing a large volume of claims by reviewing medical records and other data sources as needed to determine if a claim has been made or is being processed, Preparing statements of work (SOW) for each claim that complies with all applicable requirements.

                                                                                                                                                                                                                                                                          Skills : Loss Claiming, Planning, Creative Skills.

                                                                                                                                                                                                                                                                          Description :

                                                                                                                                                                                                                                                                            1. Processed total loss claims promptly and professionally by creating total loss valuations, sending out settlement letters and sending out proper paperwork for the appropriate state.
                                                                                                                                                                                                                                                                            2. Moved vehicles from shops and wrecking yards immediately reducing storage charges and claim delays.
                                                                                                                                                                                                                                                                            3. Managed rentals and pay rental invoices.
                                                                                                                                                                                                                                                                            4. Followed up on paperwork for total losses or owner retain vehicles.
                                                                                                                                                                                                                                                                            5. Issued payments promptly and correctly to insured or claimant.
                                                                                                                                                                                                                                                                            6. Documented file as necessary Work efficiently with team members to resolve problem claim and to assist team members when needed.
                                                                                                                                                                                                                                                                            7. Investigated and adjusted auto claims presented by or against our insured's to ensure claim validity, legal liability and settlement value concentrating in the area of total losses.
                                                                                                                                                                                                                                                                          Years of Experience
                                                                                                                                                                                                                                                                          Experience
                                                                                                                                                                                                                                                                          10+ Years
                                                                                                                                                                                                                                                                          Experience Level
                                                                                                                                                                                                                                                                          Level
                                                                                                                                                                                                                                                                          Senior
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Education
                                                                                                                                                                                                                                                                          Bachelor Of Science

                                                                                                                                                                                                                                                                          Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                          Headline : Adjusters make recommendations regarding payment of benefits, based on the coverage noted on the insurance policy and negotiate payment and settlement.

                                                                                                                                                                                                                                                                          Skills : <div>Customer Service, Written Communication, Claim Handling, Property Claims.</div>

                                                                                                                                                                                                                                                                          Description :

                                                                                                                                                                                                                                                                            1. Investigated the nature of the damage being claimed.
                                                                                                                                                                                                                                                                            2. Interviewed witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim.
                                                                                                                                                                                                                                                                            3. Evaluated police reports, video footage, previous insurance claims and other information to further understand the incident.
                                                                                                                                                                                                                                                                            4. Created reports detailing the events and damage related to the claim.
                                                                                                                                                                                                                                                                            5. Researched the costs of repairing the damage.
                                                                                                                                                                                                                                                                            6. Reviewed the claim-holder's insurance policy in order to determine what should be covered.
                                                                                                                                                                                                                                                                            7. Coordinated the services of mechanics, architects, contractors, etc in order to ensure damage is repaired.
                                                                                                                                                                                                                                                                            8. Negotiated claim settlements with claimants and/or their legal teams.
                                                                                                                                                                                                                                                                                      Years of Experience
                                                                                                                                                                                                                                                                                      Experience
                                                                                                                                                                                                                                                                                      5-7 Years
                                                                                                                                                                                                                                                                                      Experience Level
                                                                                                                                                                                                                                                                                      Level
                                                                                                                                                                                                                                                                                      Executive
                                                                                                                                                                                                                                                                                      Education
                                                                                                                                                                                                                                                                                      Education
                                                                                                                                                                                                                                                                                      B.S.

                                                                                                                                                                                                                                                                                      Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                                      Headline : To obtain an entry level to management level Total Loss Claims Adjuster position with advancement opportunities with responsibilities including problem solving, servicing, planning and organizing. I am seeking a challenging position that would allow me to use my own expertise while acquiring new skills to expand my career potential.

                                                                                                                                                                                                                                                                                      Skills : Customer Service, Specimen Collection, Data Entry.

                                                                                                                                                                                                                                                                                      Description :

                                                                                                                                                                                                                                                                                        1. Communicated directly with customers regarding their claim(s) and future needs.
                                                                                                                                                                                                                                                                                        2. Planned for service recovery events that may result from a claim.
                                                                                                                                                                                                                                                                                        3. Provided assistance with resolving disputes between customers and their insurance carriers.
                                                                                                                                                                                                                                                                                        4. Reviewed incoming claims information to determine whether it is complete or contains missing information.
                                                                                                                                                                                                                                                                                        5. Provided error correction where necessary.
                                                                                                                                                                                                                                                                                        6. Prepared a preliminary report based on input from internal.
                                                                                                                                                                                                                                                                                        7. Prepared financial statements for external auditors in accordance with GAAP.
                                                                                                                                                                                                                                                                                        Years of Experience
                                                                                                                                                                                                                                                                                        Experience
                                                                                                                                                                                                                                                                                        5-7 Years
                                                                                                                                                                                                                                                                                        Experience Level
                                                                                                                                                                                                                                                                                        Level
                                                                                                                                                                                                                                                                                        Executive
                                                                                                                                                                                                                                                                                        Education
                                                                                                                                                                                                                                                                                        Education
                                                                                                                                                                                                                                                                                        BS In Community Health

                                                                                                                                                                                                                                                                                        Total Loss Claims Adjuster Resume

                                                                                                                                                                                                                                                                                        Headline : Highly skilled and experienced licensed claims adjuster seeking full-time position within auto or property claims department to investigate and process insurance claims while providing excellent customer service.

                                                                                                                                                                                                                                                                                        Skills : Microsoft Excel, Communication, Attention To Detail, Computer Skills.

                                                                                                                                                                                                                                                                                        Description :

                                                                                                                                                                                                                                                                                          1. Prepared financial statements for internal auditors in accordance with IFRS.
                                                                                                                                                                                                                                                                                          2. Interpreted and interpreted financial statement disclosures from other sources.
                                                                                                                                                                                                                                                                                          3. Identified, investigated, and resolved all claims as they arise.
                                                                                                                                                                                                                                                                                          4. Worked with insurers to obtain payment for the claims.
                                                                                                                                                                                                                                                                                          5. Implemented policies developed by management on behalf of the company.
                                                                                                                                                                                                                                                                                          6. Attended training courses provided by the company.
                                                                                                                                                                                                                                                                                          7. Administered and settle all claims, including those for: Product liability, Product defects, Product recalls, Product warranty workmanship defects, Accidental damage and other unintentional damages.
                                                                                                                                                                                                                                                                                                              Years of Experience
                                                                                                                                                                                                                                                                                                              Experience
                                                                                                                                                                                                                                                                                                              5-7 Years
                                                                                                                                                                                                                                                                                                              Experience Level
                                                                                                                                                                                                                                                                                                              Level
                                                                                                                                                                                                                                                                                                              Executive
                                                                                                                                                                                                                                                                                                              Education
                                                                                                                                                                                                                                                                                                              Education
                                                                                                                                                                                                                                                                                                              MA