IT Infrastructure Manager Resume Samples

Description :

1. Engaged to transform a poor performing IT organization into an organization that is aligned with the business needs and provides the best and most cost-effective service to the customer.
2. Oversaw complete Wintel environment including physical and virtual server environment, LAN and WAN networking services, VPN and Citrix XenApp environments and tier 2 and tier 3 desktop support services to 6000 employees worldwide.
3. Managed a $3.5 Million dollar budget Reduced costs while improving the level of service resulting in a $650,000 savings.
4. Drove infrastructure improvements including physical to virtual server consolidation in a VMware environment, WAN and LAN networking improvements to include circuit cost reductions, implementation of campus-wide secure wireless and improved VPN services.
5. Accountable for providing computing, networking and remote services for 6000 employees worldwide in a 7/24/365 environment.
6. Created IT standards across the division.
7. Assessed and improved existing Backup and Disaster Recovery strategies.
8. Consolidated Microsoft Exchange services.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Responsible for overall project objectives, as well as the role and function of each project team member.
2. Ensured the project objectives and requirements are clear and agreed upon by all team members.
3. Coordinated delivery and installation of technology.
4. Organized and managed all phases of the project to ensure on-time completion within budgetary requirements.
5. Drove problem investigation and resolution as required.
6. Responsible for Technical Design and Documentation.
7. Managed stakeholder perceptions and satisfaction.
8. Escalated project issues that cannot be completed within agreed service levels.

Experience

2-5 Years

Level

Junior

Education

MA In History

Description :

1. Responsible for the administration and support of the wide-area network system and maintain a strategic plan for cost-effective use of CDSDP systems.
2. Provided and maintain documentation of the server infrastructure.
3. Provided staff management and development for Information Technology, data management, electronic health records and practice management using the NextGen system.
4. Worked with the management and executive staff to determine technology needs.
5. Developed project plans related to specific enterprise systems.
6. Served as secondary contact with outside vendors in the generation of RFPs, bids and other major vendor interactions, systems operations, and maintenance.
7. Ensured continual functioning of mission clinical operation.
8. Responsible for the integrity of the data, efficiency, and performance of the system.

Experience

2-5 Years

Level

Junior

Education

Computer Networks

Description :

1. Provided strategic vision and leadership to the IT organization while working to define short and long term plans for the development of corporate infrastructure that supports all business processes and ERP systems nationally.
2. Oversaw company's infrastructure, day-to-day operations for multiple 500 server data centers, reporting to VP of Operations, including managing 15 direct/indirect reports and multiple vendors supporting a multi-platform, multi-locations infrastructure.
3. Improved efficiency, streamlined business processes, and reduced costs of customer services by implementing Oracle ERP Application which comprised of Finance and Accounting, Inventory, CRM and Purchasing modules.
4. Helped break down barriers between departments throughout the organization, and provided an up-to-date 360-degree view of our customer to the CSR's.
5. Spearheaded and achieved server consolidation by utilizing VMware Infrastructure virtualization technology that delivered capital, hardware and operating cost savings of 60%.
6. Reduced organizations backup times by 50%, data restore times by 80%.
7. Managed, designed and implemented all components of an IPT and IPCC solution for replacing corporate legacy voice system with Cisco VoIP.

Experience

10+ Years

Level

Senior

Education

Master Of Business

Description :

1. Managed and supported Oracle E-Business Financial team, Unix and Middleware applications.
2. Planned and established successful migration of OS from Unix to Linux and moved applications and Oracle databases.
3. Adhered to SOX baselines, security patches and maintenance support.
4. Involved in all Infrastructure Operations and Maintenance activities including cloning, patching, middle-tier configuration, backup/recovery, upgrade, configuration, E-Business suite and 11g database administration and several management activities.
5. Designed and executed short plus long term strategic plans to assure infrastructure capacity attains current and future needs.
6. Developed, executed and overseen procedures, policies and related training plans for project management and infrastructure administration.
7. Managed and established priorities for maintenance, design, development, and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security, and wireless implementations.
8. Conducted research and recommend changes in services, products, protocols, and standards to support development efforts and infrastructure procurement.

Experience

5-7 Years

Level

Executive

Education

Information Systems

Description :

1. Managed day to day IT operations, customize solutions linking IT services to broader business unit Needs, including cost efficiency, productivity, lean operations, and bottom-line profitability.
2. Prepared & managed IT budget, hiring and evaluation of IT Infrastructure employees, meet with vendors to negotiate contracts for Hardware & Software services.
3. Reviewed the security procedures to determine security stance and need for business process improvement.
4. Managed projects covering new technologies, Change Management Control, Desktop OS deployment, and new roll-outs, using the ITIL approach and project management methodology (Prince2 standard).
5. Established department goals and Key Performance Indicators (KPIs) using real-time analytic to take a proactive versus reactive response to problems and opportunities.
6. Provided enterprise-wide leadership in all IT activities Track SLAs with business units; prepare RFPs, contracts & other documentation for ALL enterprise infrastructure projects.
7. Led a team of Infrastructure, 30+ full-time employees (local and remote).
8. Established and directed the strategic long-term goals, policies, and procedures.

Experience

10+ Years

Level

Senior

Education

Computer Science

Description :

1. Oversaw the development of enterprise applications for the implementation and improvement of common business systems designed to address business needs for 3100+ employees.
2. Configured, installed and managed all networks (local and wide-area) within the operation to meet business requirements.
3. Oversaw the integration of 29 recently acquired Mid-Atlantic restaurants' IT systems into the TOMS King Services' network infrastructure.
4. Maintained multiple data centers & administer Active Directory, Windows Server 2012 R2 domain controllers and production servers, VMware vSphere 5.1, MS Dynamics 2013, SharePoint 2007/16, Dell SonicWall, and MS Exchange 2010/16 servers.
5. Managed all IT assets (hardware & software) for the entire firm.
6. Served as Vendor Manager for technology and telecom services for the entire firm resulting in cost savings for telecom and improving asset management for IT developments.
7. Oversaw the development and maintenance of the common application infrastructure systems used across the 104 franchise organization in five states.

Experience

5-7 Years

Level

Executive

Education

Mathematics

Description :

1. Managed numerous critical projects and direct a team of System Administrators to overhaul all aspects IT Infrastructure to bring the environment into the modern era.
2. Served as the primary point of contact for technical staff and vendors.
3. Provided design, configuration, testing, implementation, and ongoing maintenance of a highly available environment servicing both employees and customers.
4. Increased network performance by rewiring of the entire office from CAT3 to CAT6 cabling, and upgrading and maintaining all network equipment including routers, switches, and firewalls.
5. Reduced risk and increased server availability by creating a Hyper-V failover cluster, and converting over 40 physical servers to virtual servers in a highly available environment.
6. Envisioned, designed, and implemented a disaster recovery plan consisting of multiple fail stages and offsite recovery options.
7. Created and led a Business Continuity Team consisting of representatives from all departments to create a plan for the continuation of operations across the organization in the event of any hardship.

Experience

5-7 Years

Level

Executive

Education

Computer Science

Description :

1. Managed and provided support for numerous large-scale and/or mission-critical projects while serving as the primary technical point of contact for staff, clients, and vendors.
2. Reorganized IT management to meet operational objectives by identifying new key team leaders, establishing clearly defined roles and responsibilities, and implementing proper security policies and best practices.
3. Introduced a new strategy of continuous improvement to consistently examine processes, improve efficiency, increase security, mitigate risk, and properly capacity plan a multi-year infrastructure roadmap.
4. Orchestrated the build-out of the infrastructure required to support the line of business' first implementation of Active Directory, GPO's, DNS, DHCP, Print, File, Web, and SQL services and upgraded Exchange as part of Xerox's global acquisition carve-in project.
5. Reduced physical footprint by architecting and overseeing the migration to a virtualized infrastructure (VMware) resulting in the removal of $500,000 per year in planned hosting and maintenance expenditures and increasing uptime to 99%.
6. Negotiated a storage vendor change from EMC to Hitachi in order to lower costs and maximize efficiency.
7. Facilitated several satellite office infrastructure upgrades including hardware and networking (MPLS T1) in order to exceed client capacity requirements without increasing the annual budget.

Experience

10+ Years

Level

Senior

Education

Information Technology

Description :

1. Responsible for daily operations and stability of the IIS, SSRS in a Managed infrastructure.
2. Managed a team of 10 IIS, SSRS administrators.
3. Managed a distributed team in 4 states and 2 countries.
4. Developed team mission, charter and process to take our service to the next level.
5. Encouraged the DevOps model of partnership.
6. Improved through self-awareness and continuous feedback from the team and our partners.
7. Led initiative to deliver a geographically dispersed highly available IIS 8 web farm for the private .net Platform-as-a-Service cloud.

Experience

2-5 Years

Level

Junior

Education

BS In Computer