Voice And Accent Trainer Resume Samples

Description :

1. Responsible for developing customized training programs based on assessment results to enhance pronunciation, intonation, rhythm, and overall speech clarity.
2. Responsible for delivering interactive training sessions using a variety of techniques such as role-playing, audiovisual aids, and speech exercises.
3. Responsible for providing feedback and coaching to participants to help them achieve accent neutralization and improve communication effectiveness.
4. Responsible for collaborating with HR departments and training managers to design and implement communication skills training initiatives.
5. Responsible for monitoring progress and conducted post-training evaluations to measure the effectiveness of training interventions.
6. Responsible for maintaining training materials, resources, and documentation for reference and future training sessions.
7. Responsible for facilitating accent reduction workshops and individual coaching sessions for non-native English speakers.

Experience

10+ Years

Level

Senior

Education

BA in Linguistics

Description :

1. Monitored the progress of participants throughout the training program and tracking improvements in accent neutralization, pronunciation, and overall communication clarity.
2. Conducted periodic assessments and evaluations to measure the effectiveness of training interventions and adjust coaching strategies as needed.
3. Collaborated with HR departments, training managers, and language experts to design and implement comprehensive communication skills training initiatives.
4. Coordinated with internal teams and external stakeholders to ensure alignment of training objectives with organizational goals and learner needs.
5. Stayed updated with industry trends, best practices, and new methodologies in voice and accent training to enhance training programs and methodologies.
6. Incorporated feedback from participants, supervisors, and stakeholders to continuously improve training delivery and content.
7. Maintained accurate records of training sessions, participant progress, assessment results, and feedback.

Experience

7-10 Years

Level

Management

Education

BA in Communications

Description :

1. Analyzed assessment results to identify specific areas for improvement in accent neutralization and verbal communication clarity.
2. Designed and developed customized training programs based on assessment findings to address each participant's unique needs and challenges.
3. Created training materials, resources, and exercises tailored to improve pronunciation, intonation, rhythm, and overall speech clarity.
4. Facilitated interactive and engaging training sessions using a variety of instructional techniques, including role-playing, audiovisual aids, and speech exercises.
5. Provided clear instructions, demonstrations, and examples to help participants understand and practice accent reduction strategies.
6. Offered constructive feedback and one-on-one coaching to participants during training sessions to help them improve their accent neutralization and communication effectiveness.
7. Provided guidance on intonation, stress patterns, word pronunciation, and sentence structure to enhance verbal communication skills.

Experience

5-7 Years

Level

Executive

Education

BA in Communications

Description :

1. Responsible for conducting monitoring of voice equipments.
2. Responsible for providing feedback to management.
3. Responsible for coordinating with customers.
4. Responsible for taking part in hiring process and sorted suitable candidates.
5. Responsible for managing voice and accent training for new employees.
6. Responsible for recognizing Training requirements and prepared resourceful training programs.
7. Responsible for managing refresher course trainings.

Experience

2-5 Years

Level

Executive

Education

BS in Theater

Description :

1. Designed and developed customized training programs and materials tailored to address specific accent reduction and communication improvement needs.
2. Facilitated engaging and interactive training sessions using various instructional techniques, such as role-playing, audiovisual aids, and speech exercises.
3. Provided constructive feedback, one-on-one coaching, and guidance to participants to help them improve their accent neutralization, pronunciation, and communication skills.
4. Understood of cross-cultural communication dynamics and sensitivity to diverse linguistic backgrounds to facilitate effective communication across cultures.
5. Experienced with using technology tools and platforms to enhance training delivery, such as video conferencing, multimedia presentations, and online learning platforms.
6. Analyzed assessment results, tracking participant progress, and evaluating training effectiveness to make data-driven decisions and adjustments to training strategies.
7. Collaborated and coordinated with HR departments, training managers, language experts, and stakeholders to align training objectives with organizational goals and learner needs.

Experience

7-10 Years

Level

Management

Education

BS in Theater

Description :

1. Incorporated speech therapy techniques in assisting students with learning different accents fluently for both acting and telephone work.
2. Helped individuals learn proper pronunciation, voice modulation, listening and speaking skills.
3. Taught and trained other individuals.
4. Conducted new-hire trainings on processes, soft skills, MTI reduction, and cultural sensitivity.
5. Supported training initiatives on the floor: refresher training modules on the process, L&D.
6. Monitored calls and emails on communication and soft skills (telephone etiquette) per sampling plan.
7. Monitored and coached on grammar, pronunciation, enunciation, and other aspects of the English alphabet, culture.

Experience

5-7 Years

Level

Executive

Education

BA in Linguistics

Description :

1. Responsible for assisting students with breaking down speech patterns into discrete units of sound.
2. Responsible for teaching both private voice and accent training courses as well as classroom courses.
3. Responsible for helping acting students learn to use different accents in acting roles.
4. Responsible for demonstrating proper speech and accent techniques.
5. Responsible for teaching students breathing and linguistics techniques for accents.
6. Responsible for developing course curriculum and syllabuses.
7. Responsible for assisting students with learning discrete vocal sounds.

Experience

5-7 Years

Level

Executive

Education

BA in Linguistics

Description :

1. Facilitated role-playing, test, certification, and remediation.
2. Assisted Human Resources and Call Center Management in participating in the selection process of potential candidates.
3. Worked with Call Center management staff to develop and facilitate motivational activities for Agents.
4. Provided assistance in developing cross-training materials and SOPs, as required.
5. Delivered sessions for new hires to enhance their communication skills.
6. Liaised with managers to determine training needs and schedule training sessions.
7. Prepared educational material such as Training content, training handouts, videos.

Experience

5-7 Years

Level

Executive

Education

BA in Linguistics

Description :

1. Managed training logistics such as rooms, materials, invitations for effective content delivery.
2. Managed training relationships at the supervisor and team levels, define and set training schedules, and expectations.
3. Developed training plans that focus on application and understanding of content leveraging best practices for DDAM operational roles.
4. Ensured adequate, accurate documentation is prepared and provide feedback.
5. Communicated documentation needs / gaps to business, service, provisioning and process teams where applicable.
6. Measured the effectiveness of training delivery through metrics and capturing feedback.
7. Maintained attendance and other records.

Experience

5-7 Years

Level

Executive

Education

BA in Linguistics

Description :

1. Displayed a high level of effort and commitment toward supporting employees.
2. Imparted Communication Training to all necessary and identified stakeholder and processes.
3. Reviewed Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary.
4. Conducted and periodically reviewed contents of the initial training of new Agents, including good phone practices, general customer service skills, communication skills and call center policies and procedures.
5. Developed and conducted Refreshers based on Training needs for existing Agents to help prepare them for cross project roles.
6. Used trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies.
7. Evaluated clients training requirements and establish training goals/completion milestones.

Experience

2-5 Years

Level

Executive

Education

BA in Linguistics