A Wireless Account Manager is responsible for creating long-term, trusting relationships with customers. The job description entails overseeing a portfolio of assigned customers, developing new business from existing clients, and seeking new sales opportunities. Job-specific duties are mentioned on the Wireless Account Manager Resume as – serving as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships, negotiating contracts and closing agreements to maximize profits, developing new business with existing clients and identifying areas of improvement to meet sales quotas.
Ideally, candidates for this role should meet the following requirements – familiarity with account management software – CRM; a flair for client communication, and a good understanding of consumer behavior; experience in delivering client-focused solutions, and excellent presentation skills. Suitable candidates come from various educational backgrounds and are trained in fields such as telecommunication, computers, or human resources.
Objective : Wireless Account Manager is Identifying new customers and engage them in the customer journey, Developing, modifying and measuring customer experience metrics for each channel, Working with marketing and sales to drive revenue, Identifying best practices for marketing communications and sales campaigns.
Skills : PowerPoint, Social Media Platforms.
Description :
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Created sales contacts with on- and off-premise accounts.
Organised joint sales calls with current customers and outside vendors.
Built client relationships by acting as the liaison between the customer service and sales teams.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Wireless Account Manager Resume
Headline : Individual that has an out-going, optimistic personality with over twelve years military experience in sales and marketing, management, recruiting, applicant tracking, leadership, career development, administrative support, problem solving, and procurement seeking a career to further develop knowledge in a personal/team environment.
Skills : Microsoft Office, People soft, Office Management, Management, Leadership Development, Customer Service, Data Entry, Human Resources, Inventory Management.
Description :
Reviewed customer accounts for possible upgrade, data plan adjustment, or tablet additions utilizing CSOKI and OMNI systems.
Conducted full inventory daily of all phones, cases, speakers, and additional accessories to ensure employee accountability of all products.
Performed technical assessments of wireless devices and if unable to correct deficiency check to see if insurance/warranty is valid and submit request to claim.
Assisted bill paying customers with proper credit toward active account.
Consulted new customers by performing an account analysis, ensure all aspects of service are disclosed.
Provided wireless and internet service.
Networked with individuals to open personal and or business accounts.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Wireless Account Manager Resume
Summary : Highly self-motivated team oriented Wireless Account Manager professional with a diverse technical background seeking a position that will allow me to utilize a wide array of skills relating to computer technology. This challenging and rewarding the position will offer a rewarding career opportunity that consists of key participation, team oriented tasks, immediate challenges, and advancement within utilizing my education, skills, and experience.
Skills : MS Office, Ms Excel, Ms Word, Technical Skills, Wholesales Assistant.
Description :
Managed high end Business Accounts requiring retail billing, technical support and cost minimization of Wireless accounts including Cellular, BlackBerry, Wireless and data usage.
Analyzed and managed wholesale Wireless vendor bills to assure accurate wholesale costs for wireless and data usage.
Responsible for maintaining wholesale minimum line counts to secure vendor agreements.
Set competitive retail pricing while maintaining wholesale profit margin.
Provided call detail/data usage to retail customer via Excel spreadsheet.
Developed purchasing procedures of Wireless hardware (handsets, accessories, modems, repeaters) through various vendors and managed wholesale billing and retail shipping costs.
Built and maintained relationships by giving excellent customer service.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Wireless Account Manager Resume
Summary : Strive to lead and succeed within a team of an organisation for working towards long term success. Throughout my career, I have been recognised with the highest regard in light of leadership, communication between departments, and working with operational efficiency by having solid organisational, communication, and time management skills.
Skills : Accounting, Time Management, Solid Organisational Skills.
Description :
Analysed and managed wholesale Wireless vendor bills to assure accurate wholesale costs for wireless and data usage.
Responsible for maintaining wholesale minimum line counts to secure vendor agreements.
Set competitive retail pricing while maintaining wholesale profit margin.
Provided call detail/data usage to retail customer via Excel spreadsheet.
Developed purchasing procedures of Wireless hardware (handsets, accessories, modems, repeaters) through various vendors and managed wholesale billing and retail shipping costs.
Proven sales ability, based on consultative selling, ensuring each customer purchases the phone that is the best fit for their needs.
Skilled in providing high quality customer service.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Wireless Account Manager Resume
Objective : A Wireless Account Manager position working in the customer service field where I can effectively utilize my expertise in employee relations and staff recruitment; maximize my manager experience, leadership skills, and team work abilities.
Skills : Verbal Communication, Team Work.
Description :
Worked directly with customers to set up wireless accounts.
Managed high end Business Accounts requiring retail billing, technical support and cost minimisation of Wireless accounts including Cellular, BlackBerry, Wireless and data usage.
Developed new personal and business accounts.
Provided wireless phone and internet services.
Observed the competition Recommend changes in products.
Developed and executed Sales Plans.
Managed account relationships with customers through field operations.
Experience
2-5 Years
Level
Junior
Education
Associate In Human Resources
Wireless Account Manager Resume
Objective : To obtain a Wireless Account Manager, responsible for Developing and executing Service Plans based on customer needs and expectations, Providing technical support to customers through field operations and field sales team, Working closely with product managers to define new products and provide technical support to existing products, Interacting with external partners to identify best practices in the wireless industry, Building relationships within the wireless industry, involving establishing a relationship with a particular clientele or target market.
Skills : In-depth Knowledge Of Salesforce And CRM,Detail-oriented Data Analysis,Energetic And Driven,Powerful Negotiator,Enthusiastic About Networking, Sales And Contact Reports,Excellent Communication ,Organized With Excellent Work Ethic.
Description :
Developed new products or services to target wireless customers.
Built strong relationships with customers (both current and potential).
Built strong brand loyalty through high quality products and service offerings.
Created awareness of the company through word-of-mouth marketing techniques.
Identified new product launches that fit into existing business plans.
Created marketing material to support these product launches.
Developed strategy for each launch.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Wireless Account Manager Resume
Objective : To ensure that I provide the highest level of customer satisfaction and that the principles of integrity are carried out daily. Responsible for the district production and district profitability through increased customer engagement leading to sales.
Ensured compliance with industry regulations and rules, including FCC, AT&T, and TIA/EIA standards; and local codes, ordinances, and regulations.
Provided service to customers based on their service plan agreement.
Communicated with customers about available services and equipment upgrades.
Provided information to customers about equipment upgrades and maintenance.
Worked with management to manage service requests for equipment upgrades.
Ensured that equipment is maintained at scheduled intervals; troubleshoot equipment outages or network problems; performed preventive maintenance on customer equipment.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Wireless Account Manager Resume
Headline : Wireless Account Manager is responsible for Identifying and qualifying new potential customers by conducting a customer research analysis, Providing technical support to existing customers by responding to their requests, and also Developing and maintaining relationships with customers by creating marketing materials, developing content for online stores, etc.
Skills : Store Manager, Marketing, Creative Skills.
Description :
Managed a diverse group of customers from different regions, product lines, and geography.
Negotiated pricing on behalf of Company leadership to ensure that revenue targets are met.
Monitored potential new customers to determine if they are a good fit with Company product offerings.
Negotiated pricing with vendors on behalf of the Company leadership on behalf of Customer Service & Support teams at quarterly Product Road-map meetings.
Developed marketing materials and presentations for distribution to customers.
Built relationships with Customer Service & Support team in order to build understanding of product needs and requirements.
Communicated frequently with your peers regarding products, services, or features being offered by the Company.
Experience
5-7 Years
Level
Executive
Education
GED
Wireless Account Manager Resume
Headline : Wireless Account Manager is ensuring the company is competitive in the wireless industry by providing innovative solutions to customers, Developing a winning selling strategy that includes: understanding customer needs, identifying existing accounts and potential new accounts, developing a product roadmap, communicating with customers on a daily basis, analyzing trends in the industry and identifying new opportunities to grow revenue.
Identified and built brand loyalty among the consumer base.
Built and maintained relationships with retail outlets and distributors.
Developed new products, services and promotions that meet consumer needs.
Prepared custom reports for executives.
Maintained a strong understanding of the industry and its trends.
Managed the marketing budget and set priorities for projects to reduce costs and time to market.
Defined the product strategy and roadmap.
Experience
5-7 Years
Level
Executive
Education
GED
Wireless Account Manager Resume
Summary : To obtain a Wireless Account Manager, Providing technical expertise to increase revenue by working with Sales teams on product development and market research (e.g., identify new customers), Maintaining an active presence in the industry through regular site visits and technical support calls, Recognising trends in the wireless industry (e.g., new device launches) and adapt product offerings accordingly.
Defined demand forecasts for both new business (NBF) and existing business (EB) accounts.
Managed all aspects of product development, including requirements gathering, design, implementation, testing, and launch.
Worked with external third parties to assess partnerships or licensing opportunities.
Acted as a leader within the company.
Developed and managed all aspects of the Mobile Device Sales channel including both traditional sales channels and new channel sales channels such as Commerce, Commerce 2.0, and Commerce 3.0.
Managed Samsung’s sales team to maximize revenue growth and profitability across all channels.
Established a comprehensive Sales Strategy to leverage Samsung's vast range of mobile devices to create long term customer relationships based on Samsung’s core values.
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