Workforce Manager Resume Samples

Working for the human resources department, the warehouse managers ensure that the company is equipped with an appropriate amount of staff based on the operational objectives of the company. Common work tasks described in the Workforce Manager Resume are determining the staff volume needs, identifying system outages, scheduling shifts, administering payroll, monitoring performance, maintaining high productivity of employees and facilitating effective communication with other departments and employees.

The skills that are expected for this post include self-motivation, leadership, effective communication, time management, proactive and good administration skills. The candidate should have proficiency with human resource management and related software also. When it comes to education requirement, the workforce managers should preferably have a degree and training in business, statistics, computer science or mathematics.

Workforce Manager Resume example

Workforce Manager Resume

Headline : Experience in customer service, management and workforce supervision. Manager of eight employees. Improved the team's performance in service levels and reduced customer call backs.

Skills : Microsoft Office, Technical Skills.

Description :

    1. Managed and planned staffing requirements for a manufacturing call center including reports to the executive team addressing key metrics.
    2. Analyzed historical data to forecast workload and plan staffing to meet organizational goals.
    3. Improved forecasts of call center workload through effective inter-departmental communications.
    4. Developed workload forecasts and staffing requirements that met multiple scenarios Produced optimal staffing plans.
    5. Created budget reports on the effects of changing staffing schedules and adding staff.
    6. Developed improved shipping and receiving methods, reorganized workflow, and improved lighting arrangements that facilitated truck parking.
    7. Presented the team with the award for having made process improvements of the greatest value to the company.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Workforce Manager/Representative Resume

Summary : Trade Highly skilled, experienced, and competent in the field of Workforce Management, Customer Service. Understands the importance of team contributions and works hard.

Skills : NICE IEX, CMS Supervisor.

Description :

    1. Managed the staffing and inbound volumes of a multi-channel contact center, with a phone, chat, email, and returns.
    2. Managed and oversaw the forecasting/planning for all contact channels, seasonal teammate hiring, and attrition monitoring.
    3. Monitored and analyzed budgetary requirements for the contact center.
    4. Worked closely with Finance Team to ensure all budget parameters are met on a monthly basis.
    5. Completed quarterly and year-end performance reviews on the WFM teammates, focusing on professional-level development and success factors.
    6. Managed the forecasting of the Distribution House's order fulfillment volumes for effective staffing.
    7. Led in the installation and implementation of the NICE IEX WFM system across all lines of business at Under Armour Corporate.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Criminal Justice


Workforce Manager II Resume

Headline : To integrate and apply skills to help an organization develop its philanthropic resources in a campaign setting by building comprehensive and sustainable annual fundraising programs to further its mission.

Skills : Workforce Planning, Monet, Workforce Management.

Description :

    1. Served as a member of a team and exhibited superior customer service skills to employees and managers at a collections call center.
    2. Provided support to employees and managers by addressing questions related to schedule adjustments; workforce management applications.
    3. Provided support in managing day-to-day operations by monitoring adherence to schedules, service levels, and phone volumes.
    4. Managed inbound daily call volume and agent schedules.
    5. Monitored Real-Time Adherence statistics and completed forecasting/planning, helping to ensure agents are on the phones.
    6. Monitored and recorded attendance real-time exceptions in a central workforce management database tool.
    7. Created appropriate real-time modifications to activities and schedules to meet standards.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Workforce Manager/Executive Resume

Headline : Visionary and highly accomplished leader, offering of assertive, compelling style that has proven to be inspirational and profitable. Versatile strategist, recognized for having superior leadership skills.

Skills : Microsoft Office, Technical Skills.

Description :

    1. Managed the daily workforce operations of three sites with teams of four to 10 WFM analysts each with a focus on efficiency improvements.
    2. Directly facilitated communication between WFM teams and clients.
    3. Forecasted call volumes and arrival patterns day-by-day.
    4. Provided staffing recommendations and conducted quarterly shift bids to ensure staffing aligned with current business needs.
    5. Consistently ensured revenue generation/bill-to-pay goals were achieved through real-time management of staffing utilization.
    6. Developed as well as maintained numerous workforce reports including those for absenteeism, utilization, forecasting total.
    7. Identified staffing and system discrepancies and initiated solutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Psychology

Workforce Manager I Resume

Objective : Seeking employment at this time after having worked in the staffing industry. Staffing for clients includes a large range of skills including payroll, hiring, terminations, benefits, training.

Skills : Microsoft Office, Field glass, Temp Works, ADP.

Description :

    1. Screened and interviewed applicants, perform background and reference checks, terminate employees as needed, or counsel them on issues.
    2. Weekly orientations are performed that include safety and harassment awareness are performed each week.
    3. PPE and safety checked are performed daily at shift check-ins.
    4. Processed, created, and edited multiple spreadsheets for headcounts, attrition, GP, and invoices.
    5. Obtained a national contract and secured contracts to the staff at facilities.
    6. Managed the Cullman facility which has been rated in productivity month over month.
    7. Proud accomplishment while worked at Surge was receiving the safety award.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AA

Workforce Manager/Analyst Resume

Headline : Experience in a Call Center environment. Energetic enthusiastic team player with excellent communication, analytical, organizational and interpersonal skills. Areas of strength include professionalism.

Skills : Inventory, Microsoft Office.

Description :

    1. Ensured the master schedule is consistent with budgeted census and budgeted PPD and operational standards.
    2. Maintained a care center electronic scheduling system on a daily basis.
    3. Determined care center open positions and corresponding schedules.
    4. Oversaw the daily schedule as relates to call-offs and ensures adherence to attendance policy and determines appropriate corrective action.
    5. Partnered with Executive Director to manage PPDs in accordance with operational standards Designated as the Hiring Team Captain for nursing services.
    6. Responsible for directing and coordinating the recruitment process.
    7. Ensured that each applicant is interviewed in a professional and timely manner Post and communicate to the staff care center.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Supervision

Workforce Manager/Director Resume

Headline : Experienced manager with outstanding analytical and presentation skills possessing experience in leading multiple cross functional teams in a fast paced environment.

Skills : Management, MS-Office.

Description :

    1. Determined the staffing requirements, and interview, hire and train new employees, and oversee personnel processes.
    2. Planned and directed activities such as coordinating with other department heads as required.
    3. Reviewed sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement.
    4. Managed staff, preparing work schedules, and assigning specific duties.
    5. Established and implement departmental policies, goals, and procedures, conferring with other organization officials, and staff members as necessary.
    6. Ensured quality service to our customers and front line employees.
    7. Trained workers in operational procedures and functions and explain company policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management

Workforce Manager III Resume

Summary : Motivated and hard working with a proven success in sales, retention, revenue generation and workforce management. Top sales associate with inbound calls and also went on to supervise.

Skills : Management, Budgeting, Business Analysis.

Description :

    1. Forecasted work-time and generate the most optimal strategic alignment of staffing and work volume for the entire Customer Care workforce.
    2. Managed Customer Care human resources for call center staffing.
    3. Maximized headcount, budget, staffing, projections, workforce analysis, and call center optimization.
    4. Participated in forecasting meetings with all stakeholders to develop accurate short-and long-term workforce forecasts.
    5. Determined the workforce requirements to meet all service level needs and response time objectives.
    6. Managed a master scheduling platform, including shift preferences, day-off requests, and training requirements.
    7. Served as an initial contact person for all issues regarding the schedule.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Project Management

Workforce Manager/Co-ordinator Resume

Summary : Respected Global Humanitarian and Visionary Non-Profit Leader with a MBA coupled with extensive experience managing operations. Diverse background includes experience in human resource management.

Skills : Management Skills, Technical Skills.

Description :

    1. Maintained ownership for crafting and initiating innovative and preventative solutions to boost overall productivity and efficiency levels.
    2. Mitigated and resolved obstacles through the consistent analysis and investigation of data.
    3. Trained and developed new and existing hires on company best practices, systems, and goals.
    4. Developed and managed all scheduling operations including the formulation of staffing schedules.
    5. Ensured each call center is adequately staffed at all times.
    6. Conducted forecasting procedures for each month confirming inbound and outbound support teams are equipped to handle high-traffic environments.
    7. Managed the departmental annual budget Employee performance evaluations Conducts daily strategy and planning meetings.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
M.B.A

Lead Workforce Manager Resume

Headline : Dedicated, action-oriented and results-driven professional offering of experience in the IT/Telephony Industry including team management, IT and Network support and troubleshooting

Skills : Aspect Forecasting Software, CMS, Verint, Excel.

Description :

    1. Workforce manager Drive strategic and tactical workforce administration requirements needed to support Humana's mail-order Pharmacy.
    2. Responsible for implementing and supporting technology solutions that aid's the dispensing of prescriptions.
    3. Introduced Automated Workforce Management Systems (Verint) and Workforce Analytics.
    4. Supported and improved business processes.
    5. Supervised Workforce Team including day-to-day operations, team coaching, feedback, and performance reviews.
    6. Produced daily strategy workflow meetings, weekly scheduling, and staffing meetings with the operations team.
    7. Managed team members located throughout the United States.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Asst. Workforce Manager Resume

Headline : Assisting in coordinating multiple training's and coaching's in order to reach targeted goals. Navigating through multiple computer applications including Excel.

Skills : Microsoft Office, On Shift, CareerBuilder.

Description :

    1. Supervised care center Receptionists and Human Resources Coordinator.
    2. Assisted in monitoring the Employee Relations climate in the care center and providing feedback to the Executive Director and/or appropriate Managers.
    3. Served as backup for payroll and timekeeping functions.
    4. Partnered with Regional Director of Human Resources and the Corporate Director of Workforce Management to ensure operational goals are met.
    5. Managed as the discretion to make decisions affecting the Center's workforce.
    6. Authority to formulated, interpreted, and implemented policies regarding workforce issues.
    7. Ensured staffing levels to meet service level requirements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Communication

Workforce Manager Resume

Headline : Customer Service Professional with over experience providing efficient and skillful contact center management. Demonstrated a track record of technical innovation and successful workforce management.

Skills : Technical Skills, MS-Excel.

Description :

    1. Provided call center management with staffing and scheduling requirements for separate call centers, totaling agents.
    2. Responsible for contact volume forecasting (inbounds calls, emails, and chats).
    3. Supported call center management with real-time adherence and intraday monitoring.
    4. Provided call center management with detailed call center performance reporting.
    5. Successfully converted workforce management platform from CISCO to Aspect.
    6. Successfully managed conversion to a new ACD system. Manage workforce teams in different locations.
    7. Served as a resource to other departments at the care center level.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma