The main job purpose of an Account Services Specialist is to contact potential customers and manage their needs relating to opening, maintaining, and closing of account or sales. While the actual job description varies based on the type of service provided, the following are certain core tasks mentioned on the Account Services Specialist Resume – providing support to the assigned client account, processing new orders, working directly with external customers, providing direct support to the sales department; seeking out and contacting customers; cold calling new customers; generating sales leads; receiving new orders, and developing new contacts and sales opportunities.
The nature of the job demands the following skills and abilities – the ability to multitask, telephone mannerism; strong knowledge of solving difficult problems; and extensive knowledge of the product and service the company provides. A degree in marketing or sales is commonly seen on successful resumes.
Objective : Over 5 years of experience as an Account Services Specialist responsible for providing comprehensive and consultative services that successfully execute key strategic direction for corporate customer relationship management related to customers defined as Strategic or National Accounts.
Skills : Microsoft Office, Customer Service, Cash Handling, Sales, New Business Development, Grant Writing.
Description :
Directed customer gap analysis opportunities and activities executed by the senior customer implementation team.
Responsible and accountable for SOP activities, including document creation and adherence and training through ongoing governance and reporting of compliance.
Proactively identified potential risk(s) associated with initiatives/objectives; implemented strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external.
Gathered customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
Proactively identified potential threats that would place customers at risk; drive escalation and resolution to a successful outcome through cross-functional partnerships. Supports allocation, drug shortage, product availability, and other relevant activities.
Proactively produced, identified, and analyzed purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders.
Produced and monitored reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests.
Experience
2-5 Years
Level
Junior
Education
B.S. In Accounting
Account Services Specialist (Medical) Resume
Headline : Outgoing and resourceful Account Service Specialist with over ten years of experience consistently meeting and exceeding productivity goals. Proven ability to troubleshoot and resolve issues quickly. Maintains high level of patience, professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Computer, Medical Terminology, Medical Billing, Medical Transcription, Medical Coding.
Description :
Responsible for working spreadsheets and participating in projects created to lower the company dept.
Contacted insurance companies in reference to non-payment or underpayment of claims Submitting appeals to insurance companies in order to receive payment for denied or underpaid claims.
Reviewed and determined correct medical insurance information.
Responsible for correcting and refiling claims.
Responsible for verifying Medical Insurance coverage and benefits.
Provided required medical documents to insurance companies.
Experience
5-7 Years
Level
Executive
Education
Administrative Technology
Account Services Specialist (Retail) Resume
Summary : Highly enthusiastic Account service professional with 6 years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.
Skills : Outlook, Customer service, Accounting.
Description :
Reviewed underwriting guidelines and verified the accuracy and completeness of data entered.
Provided back-up coverage for other teams as required.
Maintained databases and prepared and extracted information using software systems.
Placed collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Performed other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlisted the efforts of customer service and senior management when necessary to accelerate the collection process.
Established and maintained effective and cooperative working relationships with customer service and sales.
Experience
7-10 Years
Level
Management
Education
B.S in Accounting
Account Services Specialist Resume
Summary : Account Services Specialist is responsible for the day-to-day operations of the Account Services team. This includes supporting the development and execution of sales plans, as well as building and maintaining relationships with clients.
Reconciled customer disputes as they pertained to payment of outstanding balances that are due.
Interacted with clients and focus on resolving customer escalations from our Customer Care teams, customers, or sales partners in the Inbound Care team.
Collaborated with and provided support cross-functionally to the Inbound Customer Care Level 1 team, Product Management, Billing, Finance, and Sales.
Managed accounts in providing high levels of customer satisfaction.
Reviewed accounts and ensured a complete understanding of the business environment and requirements.
Received and took ownership of customer requests for contractual changes, while considering all cross-functional impacts to billing, products, and pricing as appropriate.
Experience
7-10 Years
Level
Consultant
Education
Business Administration
Account Services Specialist Resume
Summary : Seeking an Account Services Specialist position in a marketing/communications department where I can leverage varied communication skills to identify superior job candidates or be involved in the creation of marketing campaigns and network with customers about their products. The aim is to utilize, apply, and excel in current extensive self-discipline, trustworthiness and interpersonal skills to succeed in career goals and company hired.
Skills : Social Media, Telecommunications, Sales.
Description :
Responsible for preventing people from canceling their accounts and providing them options to try to keep them with the company.
Led peer team meetings with suggested topics from our own peers and management.
Implemented and lead peer team meetings with suggested topics from our own peers and management in order to better ensure we are all processing requests in the same manner.
Discussed with customers by telephone in an attempt to secure payment of outstanding balances and facilitate the resolution of accounts and retention of customers.
Researched insurance claims and explanations of benefits to help customers understand their accounts.
Analyzed over 1,000 domestic accounts.
Examined and tracked over 500 entity- and estate-related account set-ups and closures.
Experience
7-10 Years
Level
Management
Education
M.S Of Administration
Account Services Specialist Resume
Summary : Account Services Specialist experience with focus on sales and exceeding company quotas and providing clients with an exceptional customer service. Experience in troubleshooting connectivity issues, software installations, and activations / deactivations. Strong communication and presentation skills. Great attention to detail and accuracy in oral and written correspondence for the purposes of data entry and record management.
Provided information and educate customers in self-diagnosis and minor technical issue resolution Provide a high level of phone support.
Reviewed, corrected and updated donor records ensured that donor records were credited to proper accounts.
Ensured that donor files were entered correctly to meet both ministry and donor needs in the iMIS database.
Responsible for managing a multi-million dollar portfolio, handling over 250-350 accounts, extreme problem-solving.
Managed debtor risk by routinely monitoring the debtor health screens, agings, account summary reports, and system risk alerts (i.e.: double broker alerts, system-generated alerts, etc.).
Managed debtor information, submit credit assessments, notify clients of collection issues, and escalate the debtor collection process to avoid unnecessary collection delays.
Managed risk with active participation in the book and/or buy out a verification process to identify the worthiness of the potential client.
Experience
10+ Years
Level
Senior
Education
Master Of Arts
Account Services Specialist Resume
Objective : Comprehensive management with supervisor experience in telecommunications and Account Services management. Versatile leader with experience in coaching to performance improvement, training and development, team building, and improving customer experience. Using a mix of servant and informational style leadership combined with leading with integrity led to improved morale, increased productivity, performance, and reduced turnover.
Processed customer payments, upgrade/downgrade all services on customer accounts, completed sale orders, and schedule installations.
Managed risk by actively participating in fire drills to identify problems.
Managed debtor relationships with the use of a professional and persuasive demeanor.
Administered a portfolio of $10 million dollars for 700-900 corporate accounts for temporary employee payroll invoices to deliver on past due, DSO, and bad debt targets.
Evaluated and understood staffing laws for various states while analyzing customer accounts quickly to validate the quality of information and make well-considered credit and financial risk decisions.
Reduced DSO for Credit Exception high-risk accounts and manage Bankruptcy portfolio.
Answered inbound calls from customers requesting to cancel service.
Experience
0-2 Years
Level
Entry Level
Education
A.S In Administration
Account Services Specialist Resume
Summary : Account Services Specialist is responsible for providing excellent customer service to our clients. This includes taking on new accounts, nurturing existing relationships, and ensuring that clients receive the best possible service from our team.
Skills : Active Listening Speaking, Service Orientation, Social Perceptiveness, Complex Problem Solving.
Description :
Established rapport, deescalated call, and provided compromised resolution.
Sold benefits of keeping service with sprint as well as value-added services to increase ARPU.
Adapted to constantly changing the environment of sales.
Exceeded customer retention quota, ranking in the top 25% of the department of all specialists.
Served as point of contact to take over escalated calls, preventing further escalation on the majority of calls.
Effectively managed a portfolio totaling $10,000,000.00 in accounts receivable by building relationships with carrier's customers using outbound contact via phone and email to resolve issues and get payment resolution.
Thoroughly documented debtor commitments, scheduled timely follow-ups, and served as a resource to debtors with incoming requests for assistance.
Experience
7-10 Years
Level
Management
Education
B.S in Accounting
Account Services Specialist Resume
Headline : Highly qualified Account Services Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Marketing, Communications, General Office management.
Description :
Resolved client inquiries by utilizing multiple technological sources, including but not limited to telephone, email responses, and customer-submitted web inquiries.
Strived for a one-call resolution of customer issues.
Communicated appropriate resolutions in a timely and professional manner.
Keyed information into a company-provided computer system.
Navigated through proprietary company systems to make payment arrangements, order customer devices, resolve technical issues, and to identify additional appropriate resolutions for customer issues and concerns.
Assumed duties as senior service rep when needed by management.
Handled inbound calls from customers for collections on current and aging accounts.
Experience
5-7 Years
Level
Executive
Education
Diploma
Account Services Specialist Resume
Headline : Account Services Specialist is responsible for working with customers to understand their needs and then providing them with the solution. In this role, responsible for providing a high level of technical support to our customers in order to resolve their issues through our online chat, email and phone services.
Skills : Customer Service, Sales, MS Office.
Description :
Provide excellent customer service in a professional manner.
Aggressively established new accounts, accept customer checks, and stock certificates for deposit.
Loaded, processed, and followed up on pending ACAT transfers.
Communicated with contra brokers to ensure transfers are processing in a timely manner.
Provided information to supervision, co-workers, and subordinates by telephone, written form, and e-mail or in person.
Performed office administrative tasks such as, maintaining client account information, data entry, and filing and operated standard machines.
Initiated cold calls to prospective clients to provide information on the multiple merchant services.
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