An Application Support Manager takes responsibility for managing the resolution of application and system issues that arise across the business. A well-drafted Application Support Manager Resume indicates the following duties and responsibilities – possessing knowledge of operating systems, devices, applications, and software; providing technical support to teams within the company, assisting with systems integrations, managing ticketed query system, and ensuring a comprehensive database of queries and resolutions is kept up to date, maintaining ticket query systems and ensuring comprehensive database of queries and resolutions, managing coordination at a local and international level, and preparing maintenance plans and upgrading schedules for the systems.
Those seeking this job role must mention on the resume the following skills and abilities – business skills, and technical IT knowledge, the ability to manage multiple high-level tasks under pressure, exceptional verbal and written communication skills, listening ability and patience, and customer service skills. Successful resumes denote a degree in a relevant field and plenty of work experience.
Objective : Highly qualified Application Support Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Unix Administration, Linux.
Description :
Managed on/offshore teams of 2 supervisors and 15 employees/consultants.
Supported and developed of all international bulk file and user initiated legacy payment applications accessed through eTreasury Portals.
Responsible for the coaching, reviews, hiring and terminations of staff.
Initiatives Served as the application's primary technical point of contact, facilitating and coordinating customer requirements, integration efforts, and other actions as required.
Planned/managed changes and other deployment activities following change management processes.
Partnered in product acceptance and operational/performance readiness testing.
Provided input and vote on production go/no go decisions.
Experience
2-5 Years
Level
Executive
Education
GED
Application Support Manager Resume
Summary : A customer focused, results-oriented Application Support Manager professional with over 15 years of experience ranging from team management, application support, application development, and project management. Effective Team building and leadership skills while working with fellow management and stakeholders to accomplish shared goals.
Skills : Project Management, Business Intelligence, SQL, Reporting.
Description :
Assisted project management with schedule preparation, including logic and resource/budget allocation, and provide updates as required.
Provided training, mentoring, coaching, and leadership for personnel.
Recognized, set up, and operated hand and power tools common to the welding trade, including but not limited to GMAW, FCAW, TIG, grinders, drills, pneumatic tools, plasma torches, and oxyacetylene torches.
Managed project shipping of fabricated products.
Experience
10+ Years
Level
Senior
Education
GED
Application Support Manager Resume
Headline : Responsible for Creating and deploying feedback mechanisms for end-users, Analyzing results, making recommendations for support process improvement, and implement changes.
Developed and maintained portfolio of IT Service Management policies and operating procedures.
Established appropriate control objectives that align to the risk tolerance of the organization.
Translated strategy into efficient and effective goals and operating plans.
Facilitated committee and creation of overall SLA driven IT Service Delivery CoE strategies to establish the IT Service Delivery platform.
Recommended SLAs to internal stakeholders, solicit approval, and adhere to approved SLAs on all components of service delivery.
Operational Performance Worked with the Directors and Managers of IT and on establishing processes and policies to build a high-performing organization.
Implemented CoE governance structure in partnership with IT Business partners and IT delivery teams including dashboards, standards and metrics.
Experience
5-7 Years
Level
Executive
Education
MCA
Application Support Manager Resume
Objective : Innovative Application Support Manager Professional experienced in Business and Information Technology systems and support. Proven management and analytical skills. Possess Technical acumen able to quickly learn on- the job necessary processes and procedures. High level of interpersonal skill to communicate closely both verbally and written with technical and nontechnical environments as well as a client base. Combine strong analytical skills with business wisdom, to positively contribute to organizations mission.
Skills : Microsoft Office, Windows XP.
Description :
Provided Application and System Production support for end-users.
Owned and facilitated the resolution of application-related trouble tickets (Remedy) and more complex short and long term production application issues.
Provided Customer Service/Technical Support on front-end and back-end issues ensuring procedures and policies are adhered to at all times.
Ability to troubleshoot/identify root cause problem and cooperates and develops working relationships with development groups as well as internal support personnel within System Administration, Database Administration, and LAN/WAN support groups to resolve problems and assist with Product Development issues.
Responsible for the assembling and organizing, of the institutional knowledge base for Blackboard Course Cartridge Administration.
Provided development, implementing the application of theoretical and practical knowledge.
Created whitepapers and technical best practice documents in conjunction with the product management team on existing and new products.
Experience
0-2 Years
Level
Entry Level
Education
BS In Information Systems
Application Support Manager Resume
Objective : Strong understanding of Software V V including SQA, Technical Reviews, Manual/Automatic Testing Military leader with strong communication, analytical, and problem-solving skills received secret clearance. High-level computer skills, knowledge, experience Versatile in an agile, waterfall, and spiral development method 4-year aviation technology includes radar jammers, high frequency, dos.
Skills : Graphic Design, MS Office, UNIX, Communications And Presentations, Process Design And Documentation, Technical Documentation, Project Management, PMO, Identity And Branding.
Description :
Successfully managed the PCI and SAS70 audit projects, obtaining both credentials for the first time in CBCS history.
Participated in enterprise-wide Change, Incident, and Problem Management process; adapted the process for use with a local office.
Designed and Implemented Help Desk Manager.
Increasing user self-service, distribution of work, communication, and adherence to rules; the help desk request-for-service (RFS) and incident management tool has been instrumental in improving all aspects of the department's deliverables.
Designed an easy-to-use Project Management Kit to support the use of proper Project Management methodologies.
Implemented data retention and database maintenance standards to increase system performance and usability; developed and implemented documentation and development policies.
Managed a group of Business Analysts and File Processors in an Application Support environment, developed Request Management solutions; with a specific focus on communication, documentation, and peer-review concepts.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Application Support Manager Resume
Summary : Highly motivated leader with over 10 years of IT management experience, managing both technical and support teams in customer-facing environments, possessing proven managerial, interpersonal, communication, and customer service skills. A focused professional with strong problem-solving skills and the ability to adapt quickly to new environments and technologies.
Responsible for managing a team, performing planning, resourcing, and execution as needed to provide end-to-end services for the Astea Alliance application which provides real-time tracking of cases, contract, and SLA management, and dynamic scheduling for field engineers.
Maintained effective relationships and open communication with the software vendors, working to resolve technical issues and identify and document requirements for application customizations.
Improved application availability to 99%+ from 90%, and maintained for 2 years.
Instituted internal change management and defect management tracking process resulting in identifying 10 defects pertaining to critical day-to-day functionality.
Successfully mitigated all defects by collaborating with business stakeholders and implementing necessary changes.
Improved automatic assignment rate of accounts in Alliance from 57% to 78% over 6 months exceeding established assignment rate goal of 75%, enabling the business to meet financial targets for profitability on those accounts.
Heavily involved in the delivery of new accounts into Alliance as well as customizations and enhancements for existing accounts.
Experience
10+ Years
Level
Senior
Education
GED
Application Support Manager Resume
Headline : To attain an Application Support Manager position where I can use my experience in application development, system engineering, as well as my skills and knowledge of business concepts developed at Penn State, in order to help solve problems and meet goals efficiently.
Defined technology strategy for the enterprise finance solution by researching existing supporting applications and interfaces, requirement gathering with business owners, conducting technology review sessions with vendors, working with the internal Enterprise Architecture group, and communicating plans to Senior Management.
Assisted project managers with technical leadership with CMMI project methodology, SOW's, development of project plans, requirements, design, estimation, and developer management.
Negotiated with vendors on maintenance renewals, new functional modules, and tools.
Responsible for guaranteeing uptime for a million transactional nightly batch cycle interfacing with all 50 JM companies.
Created and implemented architectural plans for simplifying existing solutions thus lowering support, maintenance, and hardware costs.
Successfully implemented a $3 million project to upgrade the Lawson ERP environment to version 9.0.
Entailed new IBM AIX hardware to support the upgraded version and IBM DB2 requirements.
Experience
5-7 Years
Level
Executive
Education
MBA
Application Support Manager Resume
Headline : Application Support Manager Professional with strong Sales & Marketing skills and extensive Project Management background, primarily in the power generation industry. Excels at healthy, constructive relationships with the right people to achieve the established goals - both in sales and project environments. Broad technical knowledge, with a history of implementing new technologies.
Supported person for US sales, also supported Brazil and India.
Delivered presentations and product demos, developed solutions to customer needs and prepared proposals.
Led team to perform the company's first FEED study for a large power plant.
Developed detailed scope, schedule, and cost to get customer buy-in and secure a $3 million project on a sole-source basis.
Engaged outside vendors for field equipment and installation estimates.
Developed laptop-based software demo featuring a combined cycle power plant, enabling the demonstration of DCS features and benefits.
Engaged key technical resources and acted as the customer to ensure high quality, realistic demo.
Handled various projects and other duties, as assigned, to meet business needs.
Experience
5-7 Years
Level
Executive
Education
BS In Mechanical Engineering
Application Support Manager Resume
Headline : Responsible for Supervising a team in addressing incoming tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems; providing application support for escalated and complex issues.
Skills : Planning Skills, Managing Skills, Communication Skills.
Description :
Transitioned the documented business requirements into an actionable document by gaining approval from the business/user group so as to facilitate the development of accurate functional specifications.
Recommended and/or performs appropriate business user training, workshops, and documentation.
Recommended SLAs to internal stakeholders, solicit approval and adhere to approved SLAs on all components of service delivery.
Focused on service delivery for information technology systems to ensure that all services are properly planned out and delivered as expected.
Implemented and revised the ITSM (ITIL) model for service operation Oversees the creations of reportable metrics that are used to validate SLAs.
Collaborated with colleagues in Brazil to develop solution for chronic boiler control problem at large refinery.
Managed multiple projects in shop to create schedules.
Experience
5-7 Years
Level
Executive
Education
MCA
Application Support Manager Resume
Summary : Responsible for managing a team to install and upgrade software, install hardware, implementing file backups, and configure systems and applications, and also Determining needs and oversee preventative maintenance, including the installation of service packs, patches, hotfixes, anti-virus software, etc.
Managed 24/7 International Application Support Team to provide support for the Earth Networks environment consisting of over 400 servers in the Amazon EC2 Cloud Environment and a physical data center.
Updated and maintained the escalation and SLA documents that define the working relationship and processes between the support team, the system administration team, and the engineering organization.
Provided level 2 support for all issues escalated by the team, keeping internal customers and management informed of critical issues.
Managed and updated PRTG Monitoring system.
Worked with teams to ensure all appropriate monitors were set up to help protect the environment.
Tested, configured, and implemented a new Zendesk ticketing tool for company usage.
Created templates and macros to ensure that all vital information was captured.
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