Auto Claims Adjuster Resume Samples

An Auto Claims Adjuster is typically a person hired by insurance companies for inspecting the vehicles that are damaged in accidents. A well-drafted Auto Claims Adjuster Resume gives a detailed list of the following tasks – inspecting the damaged vehicle, assessing the amount of claim to be paid by the insurance company, paying the required repair cost, interviewing witnesses and reviewing police reports, gathering facts from accident scene, negotiating parts and repair costs with auto repair shops and suppliers, and negotiating settlement costs with claimants.

The job description requires specific skill sets such as – ability to travel and spend time in noisy auto repair places, immense knowledge of the auto body and mechanical knowledge, and strong negotiation skills. Familiarity with Word processing, Claims software and Spreadsheets are also needed. Aspiring candidates should possess a technical certificate or a college degree in auto body repair technology.

Auto Claims Adjuster Resume example

Auto Claims Adjuster Resume

Summary : Extensive experience working independently, while supervising clients Dependable, enthusiastic, and reliable team player Excellent interpersonal communication, case management, and customer service skills Licensed Insurance Adjuster.

Skills : Microsoft Office.

Description :

    1. Analyze and determine the extent of Progressive's liability concerning loss and damages claim.
    2. Provide immediate support for customers' needs, while ensuring claims are resolved swiftly and accurately.
    3. Interpret policies and analyze details gathered to determine the best course of action on claims.
    4. Prioritize contact of various parties associated with the claim to ensure efficiency.Interview medical specialists, agents, police, medical professionals, witnesses or claimants to compile important information.
    5. Gather details on status and treatment needed of those injured in an accident.
    6. Evaluate and settle unrepresented bodily injury claims.
    7. Received promotion to handle injury claims after only seven months of employment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Hotel Management


Sr. Auto Claims Adjuster Resume

Summary : Results-driven, The choice of bringing a positive energy to the workplace is a necessary option. Fully equipped to handle any task and excel at the position given. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Hands on, Hardworking, business savvy, detail oriented and extremely dependable.

Skills : Microsoft.

Description :

    1. Answered calls from customers in a courteous and professional manner.
    2. Explained policy and paid customers for insurance claims.
    3. Assisted customers with their insurance and helping them understand what to do and what the company was doing to assist them with their claim.
    4. Transferred calls to Team Manager if escalated.
    5. Tried to resolve issues with auto claims before getting Team Manager involved.
    6. Set up rental cars and transferred calls to appropriate area of needed.
    7. Worked with customers to give them the best outcome as possible to insure them that they were our first priority.
    8. Completed training in Illinois and passed the tests to become an Auto Claims Adjuster.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
N/A In N/A


Lead Auto Claims Adjuster Resume

Objective : To maintain customer satisfaction while working within company policies. Adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim file through to its completion.

Skills : Microsoft Office, Excel, Powerpoint, Management.

Description :

    1. Communicate with customers via phone, email and chat.
    2. Work with internal departments to meet customer's needs.
    3. Speak with policyholders, assuring them of your assistance with a new or pending claim.
    4. Explain to the policyholder their auto insurance coverage and liability.
    5. Secure recorded statements from insured policyholder, claimants, witnesses, paralegals, attorneys.
    6. Set up independent vehicle inspections, advising if a total loss or repairable.
    7. Evaluate attorney claim demands, injuries, treatment and medical records.
    8. Set claim settlement value, negotiate with attorney, achieving settlement absent of litigation; finalize settlement with release.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Human Service

Auto Claims Adjuster III Resume

Summary : Proactive and results-oriented professional experienced in servicing a diverse clientele through claims, customer service and sales. An expert in time management, gifted in problem solving, negotiating, decision making and highly detail oriented.

Skills : Oral Communication, Written Communication, Business Development, Presentation Skills, Sales.

Description :

    1. Conducted investigations for automobile accidents to determine liability and payment.
    2. Analyzed medical records to evaluate injury claims for settlement.
    3. Negotiated and settled bodily injury claims and property damage claims with policyholders, customers, attorneys and other insurance companies.
    4. Submitted reports to management for settlement authority or significant events such as lawsuits, trials, excess liability exposure and/or fatalities.
    5. Explained to customers the claims process, their policy and compensation.
    6. Maintained an inventory of over 200 claim files.
    7. Processed salvage vehicles; identified and handled subrogation (collection) opportunities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors Of Business

Auto Claims Adjuster II Resume

Summary : Over 15 years of sales experience along with a successful insurance agency during that time.

Skills : Marketing, Sales, Customer Service, Insurance Agent, Medicare Sales.

Description :

    1. Examine claims forms and other records to determine insurance coverage.
    2. Investigate and assess damage to property and create or review property damage estimates.
    3. Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
    4. Analyze information gathered by investigation, and report findings and recommendations.
    5. Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
    6. Prepare report of findings of investigation.
    7. Examine titles to property to determine validity and act as company agent in transactions with property owners.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Auto Claims Adjuster II Resume

Headline : Developed a strong customer service foundation that has given the opportunity to work effectively with people in a variety of circumstances. Developed strong analytic and problem solving skills along with excellent written and oral communication skills.

Skills : Customer service skills, Great computer and program skills, Great typing skills.

Description :

    1. Completed quality claim investigations by interviewing insureds, claimants and other parties to determine the facts of the claim.
    2. Obtained police reports and other materials needed in determining liability.
    3. Created and documented claims file to comply with company guidelines and state regulations.
    4. Determined value of the claim considering depreciation and actual cash value, negotiated and committed to the settlement, and moved claim to closure.
    5. Resolved complaints, and participated in arbitration and/or grievance procedures.
    6. Recommended subrogation and/or SIU referral.
    7. Managed pending claims and alerts to meet company quality criteria.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Auto Claims Adjuster I Resume

Summary : Strong competitive edge that will drive to perform to the highest degree of abilities. Adaptable in stressful and creative atmospheres. Firm believer in cooperation which allows for openness among people. Able to utilize strengths to resourcefully and creatively solve problems.

Skills : Sales Management, Customer Service, Management, Account Management.

Description :

    1. Investigate and decide liability for claims.
    2. Work with customers to settle claims for damages and provide customer service.
    3. Determine whether claim is covered by a Liberty Mutual policy.
    4. Investigate and determine if policyholder is at fault and who is legally responsible for damages.
    5. Quantify extent of damage, manage claim files and approve/deny claims for payment.
    6. Determine when appropriate to fight a claim, settle out of court, and determine a fair settlement.
    7. Appropriate denial of claims that are either not covered by company policies or are fraudulent.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Sociology

Auto Claims Adjuster II Resume

Objective : Five years of management experience: 5-40 employees Customer Service Specialist: Seven + years experience Experienced Account Manager: Three years of high profile account management Executive Administration.

Skills : Property Policy School 2011, 2013 Building Damage Estimating.

Description :

    1. Conducted liability investigations and responsible for liability determinations.
    2. Gained knowledge and understanding of insurance policies for both personal lines and commercial.
    3. Provided customer service to policyholders and agents.
    4. Demonstrated effective conflict resolution skills.
    5. Handled claims for all of New England, the Midwest, as well as the entire West Coast for a total of 31 states.
    6. Demonstrated the ability to communicate effectively within a fast-moving work environment.
    7. Developed skills in order to negotiate settlements offers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Auto Claims Adjuster/Advisor Resume

Summary : Seeking an opportunity to secure a position to utilize skills and proficiency in a renowned organization.

Skills : Microsoft Office, Excel, Powerpoint, Management.

Description :

    1. Respond to customer inquiry regarding Worker's Compensation, Medical coverage, and Property.
    2. Investigate and process insurance claims filed by policyholders.
    3. Interview claimant and witnesses to gather pertinent information.
    4. Inspect property damage to determine the extent of damages.
    5. Verify that coverage applies through an insurance policy.
    6. Evaluate damages to ascertain compensation amount.
    7. Evaluate all information to determine how a claim should be handled.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Asst. Auto Claims Adjuster Resume

Summary : Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in EZClaims and Paperport Software. Friendly and enthusiastic, who consistently meets customer service satisfaction goals.

Skills : Computer Applications, Leadership, Coordinator, Customer Service.

Description :

    1. Once claims are assigned, they are investigated to determine what happened in the accident.
    2. Locate all parties involved in the loss for statements.
    3. Inspected all vehicles and monitored the repairs of those vehicles.
    4. Determined liability based on the facts discovered throughout the investigation.
    5. Negotiate the cost of damages and liability.
    6. Conducting on the phone recorded statements.
    7. Assisting other adjuster with their work load.
    8. Training other adjusters on how to process claims.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Master In Business

Auto Claims Adjuster Resume

Objective : Proactive manager with excellent problem solving skills. Areas of strength include managing multiple projects, setting priorities and clearly communicating ideas to others. Recognized for providing excellent customer service and producing quality work under aggressive deadlines.

Skills : Microsoft Office Programs, EZClaims, very good with computers, detail oriented.

Description :

    1. Responsible for handling insurance claims filed by policyholders.
    2. Plans and schedules work needed to process claim, interviews claimant and witnesses, and investigates claims.
    3. Investigate and process insurance claims filed by policyholders.
    4. Interview claimant and witnesses to gather pertinent information.
    5. Handle property claims involving damage to buildings and structures.
    6. Verify that coverage applies through an insurance policy.
    7. Evaluate damages to ascertain compensation amount.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Auto Claims Adjuster Resume

Summary : Motivated customer service specialist with over 9 years' experience in the automotive industry. Equally adept in team-based environments as well as being self-driven enough to have directed a team of ASE certified technicians in the fast paced retail automotive repair industry.

Skills : Microsoft Office, Mac OS X, Point of Sale Systems.

Description :

    1. Handled varying types of vehicle and property damage claims.
    2. Contacted involved parties and investigated relevant information to determine liability.
    3. Negotiate liability and claim settlements.
    4. Reviewed estimates and supplements and issued payments accordingly.
    5. Manage claim from beginning to end and ensure timely resolution.
    6. Drafted reservations of rights, denial letters and other correspondence.
    7. Responded to subrogation demands and arbitration filings.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration