Automotive General Sales Manager Resume
Summary : As an Automotive General Sales Manager, participated in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new and used-sales departments, met with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
Skills : Sales Leadership, Sales Strategy.
Description :
- Ensured that sales managers (new and used) understand dealership policies, procedures, and sales systems.
- Worked with the dealer and general manager to determine appropriate days’ supply for new and used vehicles and ordered/acquired vehicle inventory accordingly.
- Established standards for displaying, merchandising, and maintaining new and used vehicles.
- Established procedures for quick disposal of over-aged vehicles.
- Issued all demonstrators and ensured appropriate dealership records were maintained.
- Met with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
- Studied local market conditions, demographics, and past sales history, and made recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Summary : As an Automotive General Sales Manager, conducted major sales promotions and advertising as needed (used-car classifieds, large new display ads, radio, Internet), addressed customer complaints to ensure a high level of customer satisfaction, and created systems that ensure ongoing sales training, including weekly sales meetings.
Skills : Customer Service, Team Management.
Description :
- Audited all appraisals of trade-in vehicles, attended auctions, and managed, trained, and directed the Sales team.
- Built rapport and engaged customers early in the sales process.
- Actively supported, encouraged, and motivated sales personnel daily to maintain high morale.
- Supervised Sales Managers, F&I Managers, Digital Marketing Managers, and a team of Sales Consultants.
- Used CRM tool to manage the salesforce, trained, led execution, and sales results are the focus.
- Developed and managed a customer-centric car sales team, while developing the dealership's strategies for promoting and selling cars and related services.
- Supervised sales staff to ensure they meet company and customer requirements, monitored individual sales goals, and take corrective actions when needed.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Marketing
Automotive General Sales Manager Resume
Headline : As an Automotive General Sales Manager opened and closed sales deals and liaised between customers and the finance department to ensure prompt delivery, collaborating with marketing and advertising personnel to identify and address regional marketing needs.
Skills : Negotiation Skills, Financial Acumen.
Description :
- Advised staff on sales technique training, customer service, and display of car sales.
- Identified customer-centric strategies and developments to ensure a successful sales team.
- Established the dealership’s short-, medium-, and long-term objectives that align with the Group’s senior leadership team.
- Developed and implemented dealership operations plan to achieve monthly and annual forecasts.
- Oversaw the effective management of all inventory and facilities.
- Oversaw the financial viability including the accurate reporting of the dealership's monthly and annual financial statements.
- Prepared, managed, and reported accurate budgeting statements that aligned with the Chief Financial Officer’s expectations.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Marketing
Automotive General Sales Manager Resume
Objective : As an Automotive General Sales Manager, developed highly productive, enthusiastic, and loyal employees, oversaw the development and implementation of the dealerships marketing and advertising initiatives, and hired, trained, motivated, counseled, and monitored the performance of all sales representatives.
Skills : Communication, Market Knowledge.
Description :
- Demonstrated leadership by setting a clear vision and establishing annual and monthly objectives for unit sales, gross profits, expenses, and operating profits.
- Worked directly with customers to develop enriching relationships to establish a strong network of clientele and prospects.
- Led the negotiation process ensuring customers understood their vehicle purchase options and pricing.
- Reviewed market analyses and sales reports to determine customer needs and volume potential, and developed sales campaigns to accommodate the goals of the dealership.
- Assisted in running controllable expense elements for the New and used Vehicle Departments, displayed and promoted new and used vehicles.
- Coached sales team on proper closing techniques through training and active participation, and led profitability of your teams.
- Led all showroom activities and maintained an experienced level of product knowledge.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Summary : As an Automotive General Sales Manager, hired, motivated, and monitored the performance of the New and Used team, Internet Sales, Finance Managers, and Service Drive Sales, and conducted daily and weekly sales training meetings for Sales and Product Specialists.
Skills : Sales Leadership, Sales Expertise.
Description :
- Mentored new and experienced sales reps on standard methodologies for improving performance.
- Established delivery procedures and monitored performance and execution.
- Guaranteed delivery includes an introduction to the service department and scheduling of the first service appointment.
- Achieved forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.
- Attracted, developed, and retained the very best talent for the dealership.
- Engaged and motivated the team to achieve key goals, and performance expectations following Napleton’s processes.
- Increased customer retention and referrals by maintaining a high level of customer satisfaction in all vehicle sales.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Headline : As an Automotive General Sales Manager, managed the negotiation and financing processes with Sales Associates ensuring that customers understood their vehicle purchase options and pricing, and created an exceptional customer experience to drive customer loyalty.
Skills : Customer Relationship Management, Team Management.
Description :
- Partnered with the General Manager to plan and manage new and used vehicle inventory.
- Analyzed the business to determine shortfalls and develop action plans to improve performance.
- Drove the business through a high level of involvement in the day-to-day operations.
- Experienced with vAuto, digital retailing tools, and KBB.
- Handled and resolved customer issues or concerns promptly and professionally.
- Ensured high standards were held for the delivery of vehicles to customers.
- Ensured that sales representatives understand and follow dealership policies at all times.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Headline : As an Automotive General Sales Manager, communicated effectively with customers, subordinates, and other management, trained and became a leader to your sales staff, an effective manager is a great leader, who worked with salespeople and managers to set sales goals.
Skills : Communication Skills, Financial Management.
Description :
- Conducted sales meetings, hired, motivated, and monitored the performance of all new/used vehicle sales employees.
- Managed all showroom activities for a large sales team, and coached the sales team on proper closing techniques through training and active participation.
- Conducted sales and sales training meetings, and worked with other managers to ensure that all leads were responded to in a timely fashion, that customers’ questions were answered, and that they got the information they requested.
- Trained salespeople on how to ask the right questions via text, email, chat, and over the phone, while listening to the customer’s needs and wants – with the end goal of setting sales appointments for an exceptional in-store experience.
- Ensured that salespeople aggressively followed up with unsold showroom traffic, telephone-ups, internet leads, chats, and service upgrade opportunities.
- Tracked Internet lead and telephone-up performance with detail and accuracy, so that all opportunities are maximized.
- Ensured proper follow-up of all prospective buyers by developing, implementing, and monitoring a CRM system.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Headline : As an Automotive General Sales Manager, spent time with customers to determine their needs, discuss vehicle options, and assist sales team members in closing deals, passionate about customer retention and CSI, and determined monthly and yearly forecasts.
Skills : Analytical Skills, Problem-Solving.
Description :
- Worked with each salesperson & manager to work on specific goals and objectives.
- Created a positive sales culture for the team.
- Worked with the marketing department to create the best overall strategy that can help the dealership meet its goals.
- Played an active role in the community, attended team dinner meetings at the owner's house, and provided input to help improve operations.
- Oversaw and managed the day-to-day operations of the sales department, ensuring efficient and effective sales processes.
- Led and motivated the sales team, setting performance targets, and providing ongoing training and guidance.
- Monitored and analyzed sales reports, identifying areas for improvement and implementing strategies to achieve sales goals.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Headline : As an Automotive General Sales Manager, fostered a customer-centric culture, promoting excellent customer service and satisfaction, and oversaw the F&I department, ensuring compliance with all legal and regulatory requirements.
Skills : Product Knowledge, CRM (Customer Relationship Management) Systems.
Description :
- Worked closely with financial institutions to secure financing options for customers and negotiate terms and conditions.
- Reviewed and finalized customer financing paperwork, ensuring accuracy and adherence to internal policies.
- Trained and mentored F&I staff on effective sales techniques, compliance procedures, and customer service best practices.
- Built and maintained a high-performance sales team through effective recruitment, training, and development initiatives.
- Fostered a collaborative and supportive work environment, promoting open communication and teamwork.
- Motivated and inspired the team to achieve individual and departmental targets, fostering a culture of success, service, and excellence.
- Ensured customer satisfaction scores were maintained at maximum standards.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Automotive General Sales Manager Resume
Objective : As an Automotive General Sales Manager, supervised daily activities throughout the showroom to create a work environment marked by happy employees and customers.
Skills : Networking, Regulatory Compliance.
Description :
- Provided sales staff with best practices for improving performance by providing sales training to guide processes such as follow-up communication and regular sales training.
- Participated actively in the recruiting process to hire automotive sales representatives for all positions.
- Kept an accurate record of existing and prospective customers within the CRM platform to effectively guide sales processes.
- Led the Used Car Sales Department including inventory management, merchandising, pricing, and the reconditioning process.
- Ensured high Customer Satisfaction scores and analyzed these metrics to isolate areas for improvement.
- Optimized the dealership's sales process to ensure maximum efficiency.
- Hired, trained, supervised, and monitored the performance of the new and used vehicle department managers.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
