A Change Management Specialist plays a key role in managing change management projects and ensures the objectives are met on time and as per the budgets. A well-written Change Management Specialist Resume indicates the following duties and responsibilities – creating and implementing change management strategies and operational plans, executing and supporting the organization in streamlining process, making changes to business process, systems, and technology, making changes to maximize employee adoption and usage, and preparing risk mitigation tactics.
The nature of the job demands the following skills and abilities – a solid understanding of how people go through changes and the change process; experience with relevant software, experience and knowledge of change management principles, methodologies, and tools; problem-solving and root cause identification skills; acute businessmen, familiarity with project management approaches, and tools, and phases of project life cycle. A degree in a relevant field is commonplace among job applicants.
Objective : Responsible for Leading the creation of actionable deliverables: e.g., communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans.
Created electronic invoices for payment to major business suppliers.
Resolved customer issues and supplier billing issues.
Prepared and maintained budget and expense reports.
Created and managed quarterly and annual budget reports.
Hosted departmental budget meetings.
Recorded, maintained, and tracked department budget and expenses for CEOs/ Directors.
Created and maintained business and financial spreadsheets.
Experience
2-5 Years
Level
Executive
Education
Business Management
Change Management Specialist Resume
Objective : Hardworking, organized, Change Management Specialist professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : ITIL Foundations Certification, Communication Skills, Coordinating Skills.
Description :
Successfully managed the Change Management lifecycle for all incoming production change requests.
Utilized ServiceNow to manage the Change Advisory Board (CAB), Forward Schedule of Change (FSC), and Post Implementation Review (PIR) process.
Coordinated change implementations with cross functional teams to ensure proper integration with other ITIL processes, including Configuration, Incident, and Problem Management.
Received the HFHS Team Member Standards of Excellence Award for being a positive, responsive employee.
Received and reviewed RFCs (Request for Change), change tasks, approvals, and escalate when necessary to ensure process compliance.
Developed training documentation for the delivery team & perform training sessions.
Chaired CAB meeting and responsible for the creation, distribution & minutes of CAB, PIR & FSC reports.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Change Management Specialist Resume
Headline : Diverse background with proven expertise in multiple areas: SAP - Change Management Adaptability Highly Developed Communications Lean Six Sigma - Green Belt Decisive Focus on Customer Change Management Cost Management Scope Management Database Management MS Office 2010 Document Management.
Skills : Microsoft Office, Process Improvement, Documentation, ISO, Cross-Functional Team Leadership, Process Mapping, Leadership, Lean Manufacturing, Auditing, Root Cause Analysis, Pareto Charts.
Description :
Assisted in identifying key stakeholders from sites.
Managed all administrative tasks for Vice President of Marketing, Product Stewardship and Research and Development.
Used Lean Six Sigma practices to make business improvements to create new inventory baselines to save $50,000 annually.
Worked with team of administrative staff to create a catering program designed to save $20,000 annually by contracting with a specific catering company for all lunch and breakfast orders.
Designed and worked with stakeholders across the business to implement sample follow-up program.
Expedited our sales and created stronger relationships with both new and existing customers.
Created the test plan and perform testing/validation of enhancements, bug fixes and new/updated releases for the Change Management Application in ServiceNow.
Experience
5-7 Years
Level
Executive
Education
Master of Business Administration
Change Management Specialist Resume
Objective : Change Management Specialist professional with talent in providing insight and ingenuity to enhance processes and methodologies, and driving the successful implementation of strategic initiatives. Proven ability to translate plans and policies into specific goals, tactics, action plans and deliverables.
Skills : Microsoft Excel, Customer Service, Change Management, Computer Literate, Metrics, HTML, Internet Research, JIRA, JIRA, Notary Public, Powerpoint.
Description :
Co-developed company Change Management strategy and approach for Gas and Energy Company post SAP CRM and Billing implementation.
Analyzed, determined, and communicated impacts of software change requests (SCRs), enhancements, etc.
Developed plans for installation and provided leadership to functional departments to ensure successful Program completion and delivery of high-quality end product Acted as a key liaison between functional and technical teams to Training and Knowledge Management teams responsible for communicating and re-skilling employees (end-users).
Developed communications that explained the key aspects, business and organizational impacts, and rationale for change.
Developed and implemented deliverables such as Readiness assessments, communication plans, business impact analyses, stakeholder profiles, coaching plans, training plans, and resistance management plans.
Delivered role impact analysis by collaborating with Workstream leads and SMEs to identify impacts to people, processes, and technology changes then develop corresponding mitigating plans.
Translated process and/or systems changes into training and communications requirements.
Experience
2-5 Years
Level
Executive
Education
MS In Organizational Leadership
Change Management Specialist Resume
Objective : Highly qualified Change Management Specialist with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Communications, Training And Development, User Experience, Change Management, Team Management, Team Development.
Description :
Improved day to day operations of the Change Release Management Process by instituting mandatory communication checkpoints within the Change Management process.
Consulted with IS Program/Project Management, QA and Testing, Application and Infrastructure Engineers on the impact of changes to processes, organization, or infrastructure.
Led the creation of an internal IT Website to communicate change and configuration management policy and procedure.
Planned and Executed on migration/backup/backout of DDL/DML/Stored Procedures within DEV/SIT/QA/TEST/CONFIG database environments.
Developed, planned, and executed BCP of data in/out of database updating statistics and stored procedure recompiles within test/QA/config database environments.
Set security on database objects for users and groups.
Routined monthly database and Unix password reset of superuser accounts associated with DEV/SIT/QA/TEST/CONFIG environments Project Highlights: Consulted with Medical Economics Jiva Project requiring documented Implementation procedures.
Experience
2-5 Years
Level
Executive
Education
Information Technology
Change Management Specialist Resume
Summary : Over five years of experience with Change Management, Release and Deployment Management, Service Validation and Testing, and Service Asset and Configuration Management. Extensive experience handling changes within an organization from conception to closure. Respected Release Support Analyst Team Lead managing infrastructure and deployment activities of multiple projects.
Worked with the PMO Office and primary stakeholders to guide projects to success by building in change management plans to the project process.
Utilized Prosci ADKAR Method to help engage the end-users and have them adapt to changes at a higher rate.
Wrote Communication Plans and Communications within those plans to successfully help our project and EPMO projects.
Used BPM to document company processes, gathered requirements and presented to Executive business sponsors.
Created Training, Training Documents, and User Guides.
Successful projects: MDM Trial, New SIP Phone system added to the company, and implemented the Contract Logix database.
Documented the underlining infrastructure and operational aspects of architecture to successful completion.
Experience
7-10 Years
Level
Management
Education
Bachelor of Science
Change Management Specialist Resume
Summary : An experienced instructional designer, training facilitator, change communications consultant, and documentation specialist. Seek challenging and rewarding consulting opportunities in which I can use my experience and expertise to help client organizations develop and maintain a well-trained, well-informed workforce.
Skills : Instructional Design, Development, And Training Facilitation.
Description :
Designed and developed a change communication strategy and delivered communication messages at locations throughout North and South America to prepare the organization for the internal SAP implementation.
Corporated Performance Improvement Specialist Designed and developed end-user documentation and technical training programs; implemented level 1 and level 2 assessments as part of post-training follow-up.
Delivered training to over 500 clients and consultants in both technical (HTML, Internet Publishing, SAP) and non-technical (communication skills, customer service, train-the-trainer) courses.
Operations Project Team Leader Led project teams on both small and medium-sized projects in the development of documentation and end-user training.
Developed both online and hard copy documentation and training for clients in diverse industries (computer marketing, airline technical applications, oil and gas, and education).
Managed HTML file conversion processes, facilitated business process sessions and managed project budgets.
Globalized change management by taking processes from local organizations and merging them into a streamlined standard process Provides input and prioritization for process improvement initiatives based upon assessment findings.
Experience
7-10 Years
Level
Management
Education
GED
Change Management Specialist Resume
Headline : To obtain a Change Management Specialist position at a premier company in the greater Philadelphia area where I can utilize and build upon my current leadership and communication skills.
Skills : Photoshop, InDesign, Illustrator, Keynote, Microsoft Office, HTML.
Description :
Reported on the effectiveness and efficiency of the control environment based on risk exposure Maintains control environment to provide reasonable assurance of adequate internal controls designed to mitigate risk.
Identified areas of compliance vulnerability and risk and proposes corrective action plans for the resolution of problematic issues.
Led the rollout of the Test Management Application in ServiceNow.
Managed Lotus Notes database applications for corporate communication.
Forecasted revenue for quality and manufacturing build projects.
Performed change impact and readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner; collaborate with the team to implement plans to help impacted individuals and groups embrace change.
Worked with stakeholders across the organization to help them adapt to new changes and embrace transformational goals.
Experience
5-7 Years
Level
Executive
Education
GED
Change Management Specialist Resume
Summary : Responsible for Partnering with key stakeholders to plan, prepare, and develop key messages and communication materials, and also Defining, measuring, and monitoring success metrics for change progress.
Participated in training planning, design, and development for employees to ensure Go-Live success.
Provided inputs into key adoption driving activities (i.e. Demos and Dress rehearsals).
Facilitated change management activities (i.e. Townhalls, roadshows) designed to inform and educate internal customers.
Partnered with internal and external experts to implement targeted communication campaigns.
Identified, analyzed, and prepared risk mitigation tactics.
Experienced in dealing with a variety of stakeholders.
Developed effective working relationships across the business.
Experience
7-10 Years
Level
Management
Education
GED
Change Management Specialist Resume
Headline : Responsible for Ensuring a broader viewpoint is held throughout People, understanding other initiatives that are running parallel, and ensuring proper overlap and communication between projects.
Skills : MS Office, Planning Skills, Communication Skills.
Description :
Experienced in providing metrics on the Change Management process, including KPIs and reports.
Experienced driving the efficiency and effectiveness of the change management process.
Experienced driving, developing, managing, and maintaining the change management process and associated procedures.
Reported writing; both technical and non-technical.
Worked with various technical teams to improve and/or correct the processes or technical shortcomings which lead to improving the change management process.
Experienced working with Operations, Network Engineering, Systems Engineering, Development, and QA teams are preferred.
Conducted assessments to measure the impact of change on people, programs, processes, and technology.
Assessed, developed, and made recommendations to project teams in relation to change readiness.
Collaborated with key stakeholders to develop and execute change management strategies.
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