The Retail Associate Manager is charged with the duty to provide operational and clerical support to the assigned Retail Manager. While actual duties vary based on the size and scope of the store, the following are certain core tasks are seen on the Retail Associate Manager Resume – supervising the sales staff, solving customer complaints; ensuring the store’s sales targets are achieved, scheduling work task and shifts to workers; checking product display; and writing reports for submission.
Those seeking to make a career in this line should denote on the resume the following skills – sales orientation, strong customer service skills, good leadership abilities, good verbal skills, attention to details; knowledge of the software used in the retail stores and physical fitness to stand, work and travel frequently. On the qualifications front, employers expect at least a high school diploma and relevant training in retail sales.
Summary : More than 10 years' of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Microsoft Excel, WordPerfect, and Microsoft Word.
Maintained 132% to goal over a 4 year time period.
Able to troubleshoot wireless devices.
Gave our customers a complete solution based on their needs.
Supported sales reps in opening new accounts and upgrading existing service.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Responsible for 6 to 8 employees on the floor responsible for setting goals for sales associates managing sales floor and keeping up with daily goals, statistics, and percentages pertinent to sales staff and store.
Able to work with minimal supervision.
Experience
10+ Years
Level
Senior
Education
Business Administration
Sr. Retail Associate Manager Resume
Objective : Over 5 years of experience with strong communication skills. Strength is in leading to maintain work efficiency, making daily product demonstrations, and to establish and grow relationships with customers and team.
Skills : Microsoft Office, Typing, Office Equipment, Cashier, Management, Sales.
Description :
Responsible for driving sales and customer service in a positive direction in alignment with company goals.
Responsible for monitoring, evaluating, and if necessary correcting the performance and/or behaviors of RSA/SOA.
Responsible for handling escalated customer situations and addressing employee issues and areas of concern.
Assisted and performed duties of RSA and SOA as necessary.
Acted as interim Retail Store Manager in his/her absence.
Responsible for developing creative sales techniques and strategies to be implanted throughout the district to help achieve goals at the associate, store, and district levels.
Administered and assisted in associate training.
Provided outstanding service to all customers.
Experience
2-5 Years
Level
Executive
Education
Finance
Jr. Retail Associate Manager Resume
Objective : Quality-focused customer support specialist committed to approaching administrative tasks with tenacity and attention to detail while helping to provide consistent, thorough, organized support to other staff and individuals. aim to increase customer happiness and satisfaction while keeping business practices in mind.
Recruited, developed, motivated and managed a high-performing team.
Offered consultative sales and service on the sales floor during retail hours.
Met and exceed individual and team sales goals.
Keep abreast of the rapidly evolving technology.
Executed the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.
Cultivated long-term customer relationships.
Won The T-Mobile Directors award 4 consecutive times this year.
Provided exceptional customer service to individuals visiting the store, including greeting customers, answering phones and assessing their needs.
Experience
2-5 Years
Level
Junior
Education
N/A
Retail Associate Manager III Resume
Summary : To secure a position that allows to grow within the company professionally and to build diverse relationships that will lead to substantial success. This position will allow me to work with teams, leading and developing talent and performance. ultimate goal is to work in a non-traditional atmosphere, with up to 25% travel (optional), a great deal of flexibility and strategic thinking, client worksite visits, as well as home office telecommute opportunities (optional).
Skills : Clerical, Management, Coordination.
Description :
Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Prepared event materials, such as flyers.
Trained and assisted staff with computer usage.
Supervised other clerical staff and provide training and orientation to new staff.
Ordered and dispensed supplies.
Reviewed work done by others to ensure that company format policies are followed, and recommend revisions.
Conducted searches to find needed information, using such sources as the Internet.
Provided services to customers, such as order placement or account information.
Experience
7-10 Years
Level
Management
Education
BS
Retail Associate Manager II Resume
Headline : Worked in the wireless industry for eleven years. Within that time have held different positions with different responsibilities, from customer service to sales management.
Skills : Adobe Photoshop CS2/CS4/CS5/CS6, Adobe Lightroom 5, Shark's Lightworks, Final Cut Pro, Microsoft Office Suite 2003/2013/2015.
Description :
Developed a sales culture within the store to drive sales and metrics.
Increased Lakeline's Metrics to the highest they have ever been, over 200% in December.
Obtained the highest Small Business sales in the south area.
Checked daily paperwork to ensure all sales and operations are correct.
Audited the store to ensure operational compliance and corrected issues.
Recognized market trends and adapted to meet customer's needs while increasing revenue.
Managed all marketing efforts for the company through business partnerships, radio ads, apps and internet based solutions, and direct customer marketing thus increasing customer traffic by 20% or more (varied by location).
Experience
5-7 Years
Level
Executive
Education
Ministry
Retail Associate Manager II Resume
Summary : Driven and motivated professional with over 20 years of combined experience in retail, staffing/recruiting, education and training, legal assisting, HR support, as well as record and document management. Retail management experience and been responsible for full cycle recruiting and staffing to include training and performance monitoring.
Skills : Microsoft Office, Inventory Management, Account Management.
Description :
Responsible for all operations of a T-Mobile retail store as well as coaching new associates to deliver a strong customer experience.
Tasked with hiring, scheduling, training, marketing, loss prevention and team leadership.
Coached associates in building relationships with customers and understanding their needs.
Ensured that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.
Ensured that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
Trained store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account.
Set long-term and short-term goals with store managers and associates while monitoring progress.
Ensured that staff is apprised of current developments in technology and within T-Mobile to include promotions, events and incentives.
Experience
7-10 Years
Level
Management
Education
Political Science
Assistant Retail Associate Manager Resume
Summary : Must have the ability to drive and obtain a Pick-up Truck (Financial assistance is available) Must have a valid driver's license.
Skills : Inventory Management, Professional Sales.
Description :
Updated employees on current numbers, goals, and a plan on how to attain the goal.
Ensured store operations policy's is being upheld to the highest standards.
Ensured employees are logging into Sales Force and calling cold and warm clients to grow business.
Ensured store is clean.
Touched bases with all customers in the store.
Trained employee's on new on upcoming company wide changes.
Built and Implemented new strategies to the Team.
Experience
7-10 Years
Level
Management
Education
BS
Associate Retail Associate Manager Resume
Headline : Customer service representative excelling at customer satisfaction and retention. Driven to exceed sales goals and build long term relationships with customers. Self-motivated with exceptional communication and computer capabilities.
Skills : Technologically Inclined, Ability To Mediate Disputes, Bilingual, Energetic Self-Starter, Excellent Communication , Results And Goal Oriented.
Description :
Managed back room operations, responsible for small business accounts, and development of sales representatives' selling techniques Audit daily paper work making sure all the contracts were done properly.
Managed store inventory.
Responsible for cash management.
Worked with the development of the Retail Sales Leader for floor coaching and sales management skills.
Conducted DCD observations.
Made sure sales representatives were auditing accounts and properly using the right fit guide.
Performed on the spot coaching; advising the representatives of what would help them in their sales techniques.
Conducted positive coaching techniques to motivate the T-Mobile team.
Informed representatives on updated promotions and up coming promotions.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Retail Associate Manager/Representative Resume
Summary : Ability to present, pitch and deliver a brief sales script in person at a customer's door on a consistent basis Must be available to work over 40 hours a week.
Skills : Microsoft Office, Communication, Sales, Management.
Description :
Managed store staff with up to 16 employees inclusive of 12 sales associates, 1 operations associate, 2 sales leaders and an assistant manager.
Recruited, interviewed and made hiring and staffing decisions.
Established performance and stretch goals, inclusive of measurement methods, to monitor progress.
Collaboratively established development plans inclusive of identification of strengths, opportunities, and behaviors that support associates to achieve both individual and store goals.
Developed and facilitated district-wide job recruitment fairs in support of respective store hiring needs.
Evaluated performance by holding regular formal discussions, and accountability conversations through our performance improvement plans.
Objective : Check-in with store decision maker, check-in delivery, obtain signatures, collect proof of delivery Using equipment (e. g. carts, pallets, etc.) to unload products and move throughout the store
Merchandising cases from the back room to the sales floor, filling display units or shelves with products such as Doritos, Classic Lays, Tostitos, Smartfood Popcorn, etc.
Skills : Graphic Design, Billingual, and knowledge of computer softwares.
Description :
Provided leadership and coaching to retail sales staff on selling skills, company policies and practices.
Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc.
Supported retail associates in working the sales floor and serving customers, including but not limited to working with customers who indicate a desire to disconnect, performing retention activities to save customers, greeting customers in a professional and friendly manner, serving customers, and answering phones.
Responsible for ensuring operations control standards are met regarding the opening, closing and operating of the retail facility, including but not limited to cash handling, payment receipt, and deposits.
Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Responsible for reviewing daily paperwork, including service agreements, for accuracy and completeness.
Identified and communicated areas of improvement regarding store operations.
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