A Child Support Agent assesses child support cases for the court and determines the amount of financial support that is needed. Typical job duties are listed on the Child Support Agent Resume as – interviewing parents and relatives, making recommendations for the amount of money a parent is obligated to provide, reviewing court documents and other records, working with child support attorneys and family services, making sure the child receives proper financial support, enforcing the child support requirements, making sure the parents pay the set amount, conducting initial reviews of child support cases, enforcing medical orders and locating absent parents, monitoring payment performance and reviewing payment records, and investigating court cases.
To carry out the daily responsibilities, the following skills are needed – exceptional multitasking skills, the ability to comprehend complex rules and understand the court system and legal proceedings, strong work ethic, the ability to communicate easily with the public; and knowledge of child support regulations, and the systems and the processes used in the child support service department. Education requirements vary based on the state, however, a degree in legal assisting is most common.
Headline : To obtain a challenging Child Support Agent position at your company that will allow me to utilize my existing skills and acquire new skills and the ability to work well with people.
Skills : Microsoft Office, Excel, Customer Services.
Description :
Interviewed Client/NCP interviews via telephone and in person.
Established child support orders.
Scheduled and conducted paternity testing.
Responded to telephone inquiries and requests for service from walk-in customers.
Located noncustodial parent addresses and employment.
Prepared cases for court action.
Maintained confidentiality and security of case information.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Science
Child Support Agent Resume
Headline : To obtain a challenging Child Support Agent position that utilizes my skills, education, and experience with opportunities for personal growth and advancement.
Entered customer information into the computer, managed transfers that came into the office.
Interviewed clients for child support services.
Added accounts to the cases.
Performed location efforts, per Federal and State laws.
Processed OSHA cases for Sheriff Services.
Processed payments and account adjustments on the system.
Registered all cases DFCS, foster care, custodial parent and Non-custodial parents.
Experience
5-7 Years
Level
Executive
Education
GED
Child Support Agent Resume
Summary : Over 20 years of work experience in customer service. A motivated team player is willing to go beyond what is required to get the job completed. Maintain strong organizational and negotiating skills, along with the ability to prioritize job tasks.
Skills : Develop patient care plans, Communication Skills.
Description :
Managed an assigned caseload to ensure support obligations are in compliance with court orders and are within state guidelines.
Conducted interviews with custodial and non-custodial parents.
Monitored cases for delinquencies and take enforcement actions such as, state issued license suspension, tag and registration liens and contempt actions.
Located absent parents through various sources such as, employment inquiry, the postal service, financial institutions and state and federal parent locator services.
Performed audits and balances accounts.
Attended court to assist staff attorneys with contempt cases and document all actions taken during court.
Negotiated out-of-court settlements and agreements with non-custodial parents.
Experience
10+ Years
Level
Senior
Education
Master Of Science In Criminal Justice
Child Support Agent Resume
Objective : Responsible for Ensuring the non-custodial parent is served with UIFSA Notice of Registrations and after 20 days registers the out of State orders; providing States of residence with support orders per.
Skills : Develop patient care plans, Managing Skills.
Description :
Investigated and located absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and general public.
Maintained caseload in ACTS system.
Responded to participant questions and concerns.
Managed reports.
Negotiated with program participants.
Prepared and presented cases in court.
Maintained support payment records through use of ledgers and monthly records.
Experience
2-5 Years
Level
Executive
Education
BA
Child Support Agent Resume
Summary : To secure a position in an organization that offers challenges and opportunities for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of customer service and employee satisfaction services within a positive team environment.
Skills : Administration, Customer Service.
Description :
Taken multiple calls a day providing case specific information.
Accessed important case files of the clients.
Assisted with updating the client's case, directing calls to the right departments, and sending escalations or emails to the local office as needed.
Made contact to the local office agent for conference call or to warm transfer the client to the agent.
Responsible for emailing local office managers on concerned cases, giving case specific information and sending out any documents to the client as requested.
Responsible for updating case information as provided by the client.
Responsible for making good judgment calls for the client and or children.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Child Support Agent Resume
Summary : Child Support Agent with over ten years of experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Strong problem solver MS Office: Word, Excel, PowerPoint Professional and mature Meticulous attention to detail Staff Trainer Customer Service Dedicated team player SAP Self-starter.
Skills : Microsoft Office, Sagitta, FIS / TrustDesk, InsuranceIQ.
Description :
Assisted child care specialist in providing child support services to custodial parents and non-custodial parent by conducting interviews and financial negotiations.
Provided necessary information and documentation to the child care attorney in the court.
Arranged and facilitated DNA testing in cases where paternity was in question.
Evaluated the income and expenses of custodial and non-custodial parent to determine support capability Educated custodial and non-custodial parents on child support regulations and procedures Recommended cases for prosecution and provided support to attorneys in preparing cases Testified in court as required Prepared legal documents for court filling of over thirty (30) orders per month.
Doubled the agency goals of court order support.
Established over 140 orders per year.
Maintained confidential stance in all dealings and contacts regarding files.
Experience
10+ Years
Level
Senior
Education
B.A. In Criminal Justice
Child Support Agent Resume
Summary : To obtain a Child Support Agent position where my professional and organizational skills will be utilized and provide opportunities for advancement.
Skills : Microsoft, Excel, Word, Procurement Software And Database, Microsoft, Excel, Word, Procurement Software And Database.
Description :
Established support orders.
Presented cases in court room setting before a judge.
Met with clients on a daily basis to obtain sufficient information in order to investigate and obtain support and insurance coverage.
Handled customer service and collection calls in a call center environment.
Processed all legal documentation.
Handled all filing, process payments and insurance forms.
Verified insurance coverage within insurance companies.
Experience
7-10 Years
Level
Management
Education
GED
Child Support Agent Resume
Objective : Negotiating prospective payment plans and obligations with the non-custodial parent and their attorney, and also Preparing all necessary forms including court documents, letters, file documentation, etc, pertaining to the outcome of court hearings; modifying official documents as necessary.
Skills : Communication Skills, Administrative Skills.
Description :
Interviewed, obtained, reviewed, investigated, verified, and analyzed information from clients, parents, employers, financial data, private as well as government resources and institutions to establish child support.
Calculated percentages and balances, adjusting, recording, collecting, and monitoring payments.
Entered information into the computer system.
Provided assistance to clients and explaining of support procedures.
Processed medical assistance referrals and managing a caseload.
Initiated and prepared a variety of documents for administrative purposes, locate clients, indexing, reviewing case files, setting cases and petitioning the clients for court hearings on contempt, rescind bench warrants and commitments, testifying in court, registering cases locally and out of state.
Conducted interviews with the applicants and develop a line of investigation according to the information gathered from different resources.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Child Support Agent Resume
Headline : Managing the financial and accounting of child support orders; entering financial terms or court order modifications; monitoring and reconciling accounts and subaccounts in the ACTS to ensure the proper distribution of child support funds.
Skills : Planning Skills, Communication Skills.
Description :
Communicated with the friends and relatives to verify the information provided by the applicant.
Discussed the information and case strategy with the prosecuting officer.
Trained professional to do DNA Testing.
Located the absent parent.
Accessed screens/files for research and problems, answered general questions regarding office procedures and services.
Provided case status to custodial and non-custodial parents when requested.
Performed intake duties (i.e. interviews clients for pertinent information and explaining the support services program and laws regarding support).
Experience
5-7 Years
Level
Executive
Education
Master Of Science
Child Support Agent Resume
Headline : Seeking a Child Support Agent position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Coordinating Skills, Patient Care.
Description :
Interviewed and advised the non-custodial parent regarding his/her responsibility for support of the dependant child(ren).
Verified the location of the non-custodial parent using all available resources.
Received reports generated from the ACTS system and verifies the information, in the report, for correctness; analyzes the information to determine which step to proceed with.
Explained to the non-custodial parent the laws and procedures regarding paternity and child support establishment, medical insurance for dependent children and the various remedies available through voluntary agreements and court actions.
Assessed each case and makes referrals to appropriate agencies or determines appropriate action to take.
Reviewed each case to determine whether paternity is an issue and, if so, determines the most appropriate means to establish paternity.
Counseled with the client and the non-custodial parent, explaining the laws and procedures regarding paternity and child support establishment, medical insurance for dependent children and the various remedies available through voluntary agreements and court actions.
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