Client Relations Specialist Resume Samples

A Client Relations Specialist sells products and services on behalf of a company. The person basically deals with clients and maintains healthy customer relations by making them happy. While the duties vary based on the type of company, the following are certain basic duties seen on the Client Relations Specialist Resume – selling products and services to the customer, dealing with customer issues; acting as a gateway for information; providing instructions on how to use a product or avail services correctly; and deal with unhappy customers professionally.

Even though the duties vary from place to place, the needed skills are common and include the following – a solid knowledge about the products and services offered by the company, the ability to provide support to all kinds of people, telephone etiquette and conflict resolution skills. Formal education beyond a high school diploma is not expected as much of the skills are learned on the job.

Client Relations Specialist Resume example

Client Relations Specialist Resume

Objective : A results -oriented individual with excellent qualifications. Command outstanding communication skills and interpersonal skills. Strong time management and organizational skills. Presents a professional and positive company image at all times.

Skills : Microsoft Office, Salesforce.

Description :

    1. Ensured all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
    2. Planned and managed the customer test drive process with the executive and offering product insight during the test drive process.
    3. Delivered and provided explanation of vehicle's technology and features to the client.
    4. Answered incoming calls and directed calls to the appropriate departments.
    5. Completed DMW registration for new vehicle purchases.
    6. Answered incoming calls, directed calls to the requested destination.
    7. Placed restock orders for complimentary refreshments for our guests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts


Sr. Client Relations Specialist Resume

Headline : Highly enthusiastic Client Relations Specialist professional with Friendly client service professional with a track record of managing a wide variety of customer service issues quickly and efficiently.

Skills : Microsoft Office, CRM, Sales, Customer Relations.

Description :

    1. Researched, calmed and rapidly resolved client concerns via replies from weekly survey responses.
    2. Addressed negative customer feedback immediately.
    3. Assisted in managing the referring veterinarian's database.
    4. Verified, edited and modified referring veterinarian information.
    5. Interviewed, hired and trained new customer service representatives.
    6. Oriented students, interns, and residents on a yearly basis.
    7. Conducted evaluations of staff which included writing annual reviews and conducting monthly staff meetings.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Communications


Jr. Client Relations Specialist Resume

Objective : A results oriented financial executive skilled at conceptualizing and implementing strategic objectives, an effective manager and strong leader with a proven track record in corporate finance and business development.

Skills : Time-management, Leadership, Administrative, Team Oriented, Self-motivated.

Description :

    1. Scheduled clients for appointments through referrals or doctors.
    2. Taken deposits and checks outpatients at the end of their visit.
    3. Maintained a professional and confidential environment for all clients.
    4. Researched and communicated with the patient about sensitive billing issues and respond to inquiries regarding billing issues and problems.
    5. Worked with BlueCross BlueShield insurance for pre-authorization and claims.
    6. Followed up on submitted claims, and resubmitted claims as necessary.
    7. Ensured patient accounts are up-to-date and billing information is accurate.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Client Relations Specialist III Resume

Summary : Over 13 years of progressive experience in managing high performance teams. Experience in developing and executing business plans to achieve targets and revenue profitability.

Skills : Computer Applications/Software Microsoft Office, Lotus Symphony Lotus Notes, Sametime, And Connections Hyperion Intelligence Explorer.

Description :

    1. Conducted interviews with prospective brokers and sales associates.
    2. Trained co-workers in the processes of marketing and data analysis.
    3. Assisted in supervising the day-to-day activities of interns.
    4. Assisted administrative faculty and brokers in their daily tasks.
    5. Ensured the client base was content with the company and the sales brokers.
    6. Implemented procedures and developed unique ideas that would enhance the marketing efforts of the company.
    7. Verified all information was updated in the database.
    8. Developed forms and downloaded information to be utilized by the sales brokers for possible client investments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Client Relations Specialist II Resume

Summary : Expert in building team cohesiveness and contract negotiation experience. maintained highly strategic relationships globally.

Skills : Communications, Event Planning, Event Management.

Description :

    1. Maintained three to five major accounts at a time, to include Home Depot, Lowes and Staples.
    2. Followed-up with existing accounts to ensure customer satisfaction, consulted on new product lines and offered training to clients for new products.
    3. Handled 35-40 residential and commercial calls daily regarding account billing and technical support.
    4. Assisted clients with billing issues and merchandise return authorization claim using basic accounting.
    5. Trained account specialists and mentored as needed.
    6. Communicated frequently with clients on updates, information, concerns and suggestions.
    7. Proactively anticipate customer needs and identify any potential issues.
    8. Created recommendations and facilitate action for resolution.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Organizational Management

Client Relations Specialist I Resume

Headline : A Team player with a passion for new ideas and highly innovative and results oriented. Handle multiple business lines simultaneously recruitments.

Skills : Microsoft Office, University Recruiting.

Description :

    1. Maintained the highest level of contact with clients to assure a strong, positive relationship exists.
    2. Acted as a point of escalation for all services delivered to the client.
    3. Ensured delivery on all objectives and commitments to special clients.
    4. Researched and responded in a timely manner to highly complex or large-size clients with regards to their needs and interests.
    5. Participated in dispute resolution for all contract-related issues.
    6. Monitored the effectiveness of systems, policies, and procedures and makes appropriate recommendations to ensure daily operations are efficient.
    7. Responsible for all planning surrounding daily, month-end and annual production runs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GIA Certification

Client Relations Specialist/Coordinator Resume

Summary : Experienced Client Relations Specialist Professional with a focus on sourcing, recruiting, applicant placement, performance management, employee development and client relationship management.

Skills : Microsoft Office Suite, PC and Macintosh operating systems.

Description :

    1. Responsible for managing every aspect of client accounts and providing excellent service.
    2. Met and exceeded client expectations, by setting appropriate deadlines and ensuring appropriate communication every step through the process.
    3. Mentored and trained staff on verification and criminal research teams.
    4. Managed the verification team and providing them appropriate guidelines and feedback regarding their performance and workflow.
    5. Coordinated all workflow of all staff members to ensure consistency, quality, and timeliness of client reports.
    6. Provided accurate and thorough documentation of all information collected regarding an applicant.
    7. Completed and prepared all casework associated with client and prospect meetings.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts

Client Relations Specialist/Executive Resume

Summary : Experienced Recruitment professional with a focus on developing and implementing sourcing, recruiting, applicant placement, work force planning, performance management, employee development and client relationship management; with specific industry experience in Management Consulting, Retail and Healthcare.

Skills : Time-management, Leadership, Administrative, Team Oriented, Self-motivated.

Description :

    1. Responsible for managing every aspect of client accounts and providing excellent service.
    2. Included assisting Human Resource Representatives through the background check process.
    3. Experienced working with entry-level to the executive-level placement of applicants working in many different industries from IT, Manufacturing, Food Science and Publishing/Broadcasting.
    4. Met and exceeded client expectations, by setting appropriate deadlines and ensuring appropriate communication through every step of the process.
    5. Mentored and trained staff on verification and criminal research teams.
    6. Managed the verification team and provided them with appropriate guidelines and feedback regarding their performance and workflow.
    7. Coordinated workflow of all staff members to ensure consistency, quality, and timeliness of client reports.
    8. Provided accurate and thorough documentation of all information collected regarding applicants.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts

Lead Client Relations Specialist Resume

Headline : Detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.

Skills : Outlook, Proposal Writing, Client Relations, Sales, Money Handling, Research.

Description :

    1. Scheduled client and vendor appointments.
    2. Prepared Investment and Insurance proposals and account paperwork.
    3. Sent to Custodian and track process.
    4. Maintained and update database.
    5. Prepared client reports and reviews.
    6. Created letters and e-mail templates.
    7. Maintained and updated client tracking reports.
    8. Updated and maintained Social Media.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Client Relations Specialist Resume

Objective : Structured Business Partnerships, worked with Global Teams, ensured delivery of Cost-Effective IT solutions & services, coupled with sound understanding of businesses and its extended supply chain.

Skills : Proposal Writing, Client Relations, Sales, Money Handling, Research.

Description :

  • Communicated daily with clients regarding accounts Effectively solved program challenges Analyzed and Assessed 20+ programs' profitability status.
  • Communicated with various medical facilitates Management of multimedia interactions Ongoing management of patient and client data Provide.
  • Delivered sales support for new and existing clients.
  • Improved client satisfaction Create and modify procedures Internal and external training Support ticketing system/SLA.
  • Answered phone calls from clients/associates and dealing with inquiries, running daily weekly and monthly reports, completing errands for attorneys.
  • Worked directly with outside service providers on behalf of the client performing status checks.
  • Maintained office supplies and inventory, overall office presentation, and operation of general office equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
IT