Closing Shift Manager Resume Samples

A Closing Shift Manager reports to the upper-level manager, and typically works during the close shift to oversee the lower level staff, and ensure all tasks are completed, and that customers are happy and satisfied. Working mainly for the customer service or hospitality sector, these managers disburse the following tasks mentioned on the Closing Shift Manager Resume – assigning tasks to employees on the closing shift, addressing and solving customer complaints and inquiries, promoting sales, and new products, ordering, and stocking supplies; managing cash intake and completing closing duties as required.

The job description requires the ability to multitask, the capacity to delegate work, and excellent customer service skills. Other crucial skills include comfortable handling and counting money, the ability to manage cash drawer and register, and staying abreast of the latest policies and managerial strategies. While a high school diploma or GED is sufficient, work experience in a relevant industry can be easily substituted in place of formal education.

Closing Shift Manager Resume example

Closing Shift Manager Resume

Objective : An estimating Closing Shift Manager position that will utilise consultative expertise, creative talents, and commitment to excellence. Desire a position that will provide for career growth potential while contributing to the growth and success of the organisation.

Skills : Proficient with Microsoft Office Suite, Yardi, Audatex, Mitchell, CCC Portal, Quick Books Pro, POS systems and credit card terminals.

Description :

    1. Responsible for ensuring that all night duties are completed by team members (stocking, cleaning, call backs, defective part logs, etc.) I deal with commercial customers and other part stores to guarantee quality products in a timely manner.
    2. Coordinated scheduling of employees.
    3. Ensured all critical systems are up to date and operating at peak performance.
    4. Implemented security policies, procedures, and controls related to data, physical safety, financial reporting, compliance with HIPAA standards, and other business requirements.
    5. Supported the IT department in developing effective security programs to ensure system security is maintained at an acceptable level.
    6. Assessed potential threats in order to identify potential vulnerabilities or breaches of security that could result in loss of customer or employee data.
    7. Led a team of experts who are trained on a variety of different topics related to cyber security.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            High School Diploma


                            Closing Shift Manager Resume

                            Summary : Closing Shift Manager with 3 years of experience in Ensuring all shifts are closed on time and that all departments have completed their work, Ensuring the office is clean and tidy at the end of each shift, Ensuring there is a clean environment after each shift has finished., Coordinating with other departments to ensure customer service is provided to customers in a timely manner.

                            Skills : Forklift Operator, Technology And Computers, Leadership.

                            Description :

                              1. Managed and supervised workers to ensure all positions are covered.
                              2. Ensured customers are served quickly and accurately.
                              3. In charged of opening and closing register drawers, counting currency and create cash accountability reports.
                              4. Made bank deposits and resolve any currency issues.
                              5. Responsible for ordering produce and supplies.
                              6. Observed employees to ensure industry standards are met for cleanliness and code.
                              7. Handled book-keeping and conducted verification's of receiving stock.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            Bachelor Of Science


                            Closing Shift Manager Resume

                            Objective : Closing Shift Manager with 5 years of experience in Maintaining an effective working relationship with customers and partners, Ensuring that all documents required to be generated by the company are received on time, Performing data entry to complete customer requests on time, Representing the company at events such as trade shows and conferences.

                            Skills : Microsoft Office, Excel, PowerPoint, Sales, Control Management.

                            Description :

                              1. Helped to develop the company's service, supervise staff and manage its resources.
                              2. Dealed with any queries effectively and professionally.
                              3. Integrated a culture of continuous improvement in all areas of business operations.
                              4. Maintained a clean and comfortable working environment.
                              5. Followed all operational procedures for cash handling, health and safety, and security to ensure the well-being of self, other staff and customers at all times.
                              6. Managed cost within the shift by controlling overtime and by identifying other unnecessary cost efficiencies.
                              7. Conducted daily staff briefings to give feedback on key work related issues.
                            Years of Experience
                            Experience
                            2-5 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            High School Diploma

                            Closing Shift Manager Resume

                            Headline : Closing Shift Manager with 6 years of experience in Ensuring order fulfilment by tracking order status and processing orders in a timely manner, Acting as liaison between product management and sales for customers, Maintaining a strong online presence for the company online products through social media platforms, Working closely with QA engineers to ensure quality of software deployed to customers.

                            Skills : PowerPoint, Data Entry, Databases, Management, Sales.

                            Description :

                              1. Responsible for all operations during the evening shift and for performing any additional duties and tasks as assigned by the General Manager.
                              2. Ensured the correct staffing levels for each shift Making sure that all staff have the basic skills training needed to perform their jobs.
                              3. Directed employees through their daily routines.
                              4. Provided leadership to a team during a shift Motivating staff to deliver better customer service and store cleanliness.
                              5. Monitored staff performance during a shift and addressing any shortcomings Mentoring and training new employees.
                              6. Managed the closing of the work premises Responsible for all cash management during the shift.
                              7. Provided regular reports on systems performance.
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Junior
                            Education
                            Education
                            Bachelor's

                            Closing Shift Manager Resume

                            Headline : Closing Shift Manager is responsible for Working directly with management to execute a successful shift, Managing all shifts from scheduling through closing, Bring in new customers and increase sales revenue by anticipating customer needs and delivering products on time, Ensuring that each shift has a professional attitude and is well trained, courteous, and polite.

                            Skills : Microsoft Word, .

                            Description :

                              1. Routinely handled payroll and safe deposits.
                              2. Volunteered for Escambia County Head Start Program (education for children).
                              3. Heavily involved in church outreach ministries.
                              4. Volunteered at Re imagine events (a global outreach ministry for local impoverished areas).
                              5. Regularly involved in worship team ministry at church.
                              6. Responsible for accounting for end of day computer and book records, end of day cash procedure, handling customer .
                              7. Defined best practices for conducting audits; assist those performing audits with process improvement initiatives.
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            High School Diploma

                            Closing Shift Manager Resume

                            Summary : Closing Shift Manager with 7 years of experience in Ensuring that products are delivered on time, Keeping up to date with new equipment and technology to improve productivity in all areas of the business, Providing a positive experience for all employees by listening carefully to their concerns, resolving problems quickly, and taking ownership of mistakes made or problems caused by others.

                            Skills : Excellent Customer Service, Product Management.

                            Description :

                              1. Prepared for shifts and ensure that shifts are well staffed with enough staff to handle all shifts.
                              2. Managed shift readiness and ensure that staff is fully trained and prepared to work shift changes.
                              3. Ensured that all staff is familiar with the Job Descriptions and Procedures.
                              4. Ensured that all staff understands the latest policies, procedures, etc.
                              5. Participated in product management meetings to provide direction regarding changes or new products being developed.
                              6. Ensured that appropriate resources are available when needed to support shift change requests or new products being developed (e.g., overtime, etc.).
                              7. Attended weekly product management meetings with other Product Manager teams to discuss any issues or concerns on shift change requests or new products being developed (e.g., overtime, etc.).
                                                  Years of Experience
                                                  Experience
                                                  10+ Years
                                                  Experience Level
                                                  Level
                                                  Senior
                                                  Education
                                                  Education
                                                  MS

                                                  Closing Shift Manager Resume

                                                  Summary : Closing Shift Manager with 10 years of experience in Closing all shifts with proper closure procedures (i.e. closing doors, shutting down lights, etc), Maintaining the cleanliness of all equipment (i.e. equipment, fixtures), Ensuring that all lighting fixtures are properly wired and wired correctly to ensure that no electricity is being stolen or stolen from customers' property.

                                                  Skills : Problem Solving, Coordinating, Managing, Equipment Management.

                                                  Description :

                                                    1. Ensured that all tasks are completed on time with minimal impact on service levels to customers.
                                                    2. Ensured that all tasks are completed within budget and within scope of work assigned by the Operations Manager or Marketing Manager.
                                                    3. Evaluated performance and make recommendations to management as necessary.
                                                    4. Maintained a safe, clean, and friendly environment through the day shift.
                                                    5. Conducted planning of shifts both on-site and remotely.
                                                    6. Ensured all shifts are completed at the required time in a timely fashion.
                                                    7. Coordinated with management to ensure that all shifts are completed by their scheduled time frame.
                                                                                          Years of Experience
                                                                                          Experience
                                                                                          10+ Years
                                                                                          Experience Level
                                                                                          Level
                                                                                          Senior
                                                                                          Education
                                                                                          Education
                                                                                          GED

                                                                                          Closing Shift Manager Resume

                                                                                          Summary : Closing Shift Manager is responsible for Closing out the shift by closing phone lines, clearing away work, etc, Ensuring all products and services are available for future shifts, Ensuring that all equipment is properly configured to minimise downtime, Administering systems such as billing, customer service, accounting, etc.

                                                                                          Skills : Supervising, Billing, Accounting.

                                                                                          Description :

                                                                                            1. Developed training schedules for staff to use when needed.
                                                                                            2. Ensured proper staffing levels are met at all times.
                                                                                            3. Maintained a daily work diary with information on staffing levels.
                                                                                            4. Complied with company policies regarding overtime.
                                                                                            5. Maintained a log of all calls received by the shift team  has to be submitted to management weekly.
                                                                                            6. Identified and managed all shift operations within the company.
                                                                                            7. Ensured a smooth and efficient shift environment for all employees.
                                                                                                                          Years of Experience
                                                                                                                          Experience
                                                                                                                          7-10 Years
                                                                                                                          Experience Level
                                                                                                                          Level
                                                                                                                          Management
                                                                                                                          Education
                                                                                                                          Education
                                                                                                                          MS

                                                                                                                          Closing Shift Manager Resume

                                                                                                                          Summary : To obtain a Closing Shift Manager, responsible for Actively managing customer satisfaction metrics at a daily level (e.g., closing out customer service calls), Working with sales to close out any open accounts or accounts that require further processing, Ensuring that all of the teams processes are functioning correctly and efficiently (e.g., inventory levels), Working with accounting to ensure that all invoices are paid.

                                                                                                                          Skills : Administrative, Planning, Monitoring, Staff Management.

                                                                                                                          Description :

                                                                                                                            1. Developed a strong product knowledge base to maintain customer service levels.
                                                                                                                            2. Managed work schedules as required by customer need and demand.
                                                                                                                            3. Performed day to day duties as required by job description.
                                                                                                                            4. Provided supporting information to clients.
                                                                                                                            5. Provided training to staff on shift scheduling and management.
                                                                                                                            6. Monitored staff availability and ensuring that they are working within their hours.
                                                                                                                            7. Ensured productivity in the workplace through performance ratings and attendance records.
                                                                                                                                                                                                                Years of Experience
                                                                                                                                                                                                                Experience
                                                                                                                                                                                                                7-10 Years
                                                                                                                                                                                                                Experience Level
                                                                                                                                                                                                                Level
                                                                                                                                                                                                                Management
                                                                                                                                                                                                                Education
                                                                                                                                                                                                                Education
                                                                                                                                                                                                                MS

                                                                                                                                                                                                                Closing Shift Manager Resume

                                                                                                                                                                                                                Headline : As a Closing Shift Manager, responsible for Closing out all shifts on a timely basis, Ensuring that all shifts are ready to go at the beginning of each shift period, Ensuring that all shifts have been run through the appropriate processes and have been completed successfully, and also Ensuring that all shifts are complete and available for next shift as soon as possible after completion of the current shift.

                                                                                                                                                                                                                Skills : Time Management, Product Management, Training.

                                                                                                                                                                                                                Description :

                                                                                                                                                                                                                  1. Ensured that all staff are aware of their rights under employment law.
                                                                                                                                                                                                                  2. Provided a positive work environment for employees.
                                                                                                                                                                                                                  3. Ensured that all service personnel are trained properly, including meeting with their managers at least twice a week.
                                                                                                                                                                                                                  4. Ensured that all equipment is inspected regularly by our Purchasing department and assigned to appropriate departments as needed.
                                                                                                                                                                                                                  5. Ensured that our Purchasing department maintains records of purchases and sales related to each shift.
                                                                                                                                                                                                                  6. Ensured that all product is accounted for in inventory, so we can provide a full refund on unsold inventory if necessary or appropriate.
                                                                                                                                                                                                                  7. Ensured that all service personnel have received a minimum of 100% of the training they need for their position.
                                                                                                                                                                                                                                                                            Years of Experience
                                                                                                                                                                                                                                                                            Experience
                                                                                                                                                                                                                                                                            5-7 Years
                                                                                                                                                                                                                                                                            Experience Level
                                                                                                                                                                                                                                                                            Level
                                                                                                                                                                                                                                                                            Executive
                                                                                                                                                                                                                                                                            Education
                                                                                                                                                                                                                                                                            Education
                                                                                                                                                                                                                                                                            GED