Collection Specialist Resume Samples

A Collection Specialist will collect all outstanding accounts receivables from existing clients and resolve all billing problems. Common responsibilities that encompasses the Collections Specialist Resume include – monitoring prevailing account and identifying accruing debts; investigating each and every debt/ bill from its scratch, finding and contacting clients, sending payment notices, taking necessary actions to receive debts; processing payments and refunds; resolving all sorts of billing and credit issues; updating account status records; and reporting on collection and a/c receivable status.

To work at this level, the following skills are required – knowledge of billing procedures and techniques of collection, familiarity with debt collection rules and regulations; MS Office proficiency, ability to manage stress, negotiation skills, and analytical skills. The ideal candidate should have a bachelor’s degree in accounting or finance and also possess work experience.

Collection Specialist Resume

Objective : Highly qualified Collection Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Medical Manager.

Description :

    1. Provide follow up, appeals and research services for unpaid claims.
    2. Supply excellent support to patients, coworkers, and clients by accurately disseminating information as it relates to services billed to insurance and patients.
    3. Possess excellent problem solving and analysis skills for resolution of underpayments, denials, and full account resolution.
    4. Work unpaid claims accurately and timely within 30 to 45 days until resolved.
    5. Review and interpret insurance EOB's taking the next steps required for account resolution.
    6. Evaluate multiple tasks and prioritize so that the most critical items are addressed first.
    7. Documentation and tracking of accounts, utilizing clear and industry standard communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Business Administration


Billing And Collection Specialist Resume

Summary : Highly experienced Customer Service professional. Able to handle high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Skills : Microsoft Office.

Description :

    1. Made telephone calls, via an automatic dialing system, to secure payments on outstanding debts.
    2. Established ability to pay and identify appropriate payment option.
    3. Met/exceeded daily, weekly, monthly performance goals.
    4. Developed technical knowledge of the FACS collection system.
    5. Performed other duties/projects as assigned by management from time to time.
    6. Learned and followed the Fair Debt Collection Practices Act (FDCPA) guidelines.
    7. Used the verbal skills and communication techniques taught during the training courses to manage debtor calls in a professional and compliant manner.
    8. Worked with minimum supervision while adhering to company policies and meeting collection goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Occupancy And Collection Specialist Resume

Summary : Implemented Office Procedures. Helped to achieve and maintain office supplies and inventory. General assistance in setting up new accounts with qualified vendors. Helped set up Document Control Standards required for vendors. Assisted agents in maintaining & achieving their office paperwork and providing help wherever needed.

Skills : Accounts Payable, Accounts Receivable, Collections, Computer Skills.

Description :

    1. Initiate and establish contact with responsible persons.
    2. Explain obligations/office policies, establish payment programs, monitor payments for compliance or seek legal action.
    3. Utilize skip-tracing tools in locating responsible persons avoiding detection.
    4. Handle telephone calls relative to collections.
    5. Gathering all documentation necessary for filing of legal action, Judgments, Writs, Promissory Notes, Liens and establish and maintain legal files.
    6. Negotiating between Clients, Debtors and Attorneys in getting a settlement.
    7. Contact with Marshall's office in regards to wage garnishments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Tax Collection Specialist Resume

Headline : Career oriented individual with excellent communication and strong customer service skills. Bilingual in Italian. Accounts Payable, Accounts Receivable, Collections and Computer Skills. I will be an asset to your company, because I am a team player, and my experience in business management. Advanced in Windows 8. Software applications including Microsoft Word, Excel, Lotus Notes, PowerPoint, PeopleSoft, Lotus Notes, Access, Clinaxis: Clin Assist Physician Workstation 4.

Skills : Communication Skills: Represented my company and its products at trade shows. Built and maintained strong communication skills while having an excellent rapport with clients. Trained personnel at home base and satellite markets. Over 25 years of successful sales experience. Add Education.

Description :

    1. Answered multi-line telephone and computerized dialing system in a fast paced work environment; provided prompt courteous customer service; responded to customers concerns and requests; utilized problem solving skills; performed data entry and retrieval; utilized Windows, Excel, WordPerfect and internet software programs; ran credit reports; transferred account funds; handled credit card transactions; completed customer orders; trained new employees.
    2. Collections Repersentative NCO Phoenix-Phoenix AZ 02-2005to 11-2008 Responsible for maintaining familiarity with the facility and physician claim billing forms and locators.
    3. Analyze explanation of benefits from hospital payers to determine correct billing amounts.
    4. Access and interpret member eligibility from electronic healthcare payment network or other eligibility sources.
    5. Request necessary documents from client to perform insurance billing.
    6. Create clear and concise eligibility notes in the Flexible Automated Collection System (FACS) for the biller.
    7. Review billing books and research specific billing guidelines for each Medicaid state, as needed.
    8. Review revenue codes to determine correct diagnosis for billing correct Medicaid payer, as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Medical Billing

A/R Collection Specialist Resume

Headline : Highly qualified Collection Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : I Learned A Lot About How To Help Customers When Hardships.

Description :

    1. Contact consumers via telephone and approved written correspondence regarding the payment of overdue balances with an attempt to help resolve unpaid accounts.
    2. Negotiate with consumers in resolving outstanding balances and securing payment arrangements on outstanding debts.
    3. Counsel consumers in finding funds and identifying appropriate vehicles of payment.
    4. Offer various payment plans or discounts according to client guidelines.
    5. Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
    6. Follow all company and client-specific policies, procedures, and guidelines.
    7. Understanding of and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Payment Collection Specialist Resume

Headline : To obtain a position that allows for the utilization of leadership, management, problem solving and interpersonal skills to further the goals of the organization. Always one of the top collectors in my units. I have extensive background in retail collections. I was involved in collecting for Home Depot (Citibank Portfolios) and also Discover Credit Cards under Joe Johnson at Encore RMI. With 24 years experience I bring an extensive understanding to any company on ways of persuading debtors to pay their accounts.

Skills : Microsoft Word, Typing, Cash Handling, Customer Service.

Description :

    1. Collection Specialist CITI Card - Boise, ID Provides accurate and appropriate information in response to customer inquiries Addresses customer service inquiries in a timely and accurate fashion.
    2. Maintains up-to-date records at all times.
    3. Develops effective relationships with all call center departments through clear communication.
    4. Works with upper management to ensure appropriate changes were made to improve customer satisfaction.
    5. Enforces Service Center policies, procedures and quality assurance measures.
    6. Properly directs inbound calls in phone queues to improve call flow.
    7. Administrative Assistant Department of Corrections - Boise, ID Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    8. Created, organized and maintained files, daily case notes and electronic databases.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Psychology & Criminal Justice

Credit And Collection Specialist Resume

Headline : Professional and effectual leader with a proven track record of exceeding quotas and expectations. Over 8 years of experience specializing in complex collection scenarios. Strong manager with extensive telesales and training experience, multitasker, strong communicator with a mastery of oral presentations, problem solver, excellent time management, logistics and entrepreneurial skills. Excellent closer with the ability to locate prospect, communicate with them and settle accounts.

Skills : Customer Service, Collections, Machine Operator, Forklift Operator.

Description :

    1. Consistently, maintained and exceeded monthly goals.
    2. Third party specialist collecting on credit, auto and mortgage debt accounts for Bank of America, Santander, SunTrust, Citi, and Capital One.
    3. Performed collection communications with clients via phone and email.
    4. Conducted nearly 250 daily outbound calls.
    5. Maintained a queue of third party collection accounts, skipped-trace accounts to find any new information on the debtors.
    6. Directed customers in setting up payments arrangements.
    7. Escalated the collections process in accordance with individual company policies.
    8. Identified high risk accounts, prepared periodic reports and support for management as required by individual bank clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Data Collection Specialist Resume

Objective : Paralegal Specialist and Military Veteran, over 12 years of legal documentations, troubleshooting expertise, records management and customer service experiences in the military and private sector. Prepared content case files for attorneys reflecting supporting forms, documentation and photographs. Possess a comprehensive background in strategic planning, risk assessments and database management.

Skills : Customer Service, Banking/Financial, Retail/Sales, Call Center Environment, Collections, Internet Research, Negotiation, Cashier.

Description :

    1. Initiate appropriate credit actions on those orders that have failed the SAP customer credit-checking requirements.
    2. Involves frequent review of the SAP blocked documents queue in order to effectuate the necessary actions required to resolve the order hold status.
    3. These actions include but are not limited to: Effect the timely collection of all trade receivables assigned.
    4. Monitor high risk, cash in advance and cash with order restrictions.
    5. Reconciling wires, live check deposits and over- night customer payments Daily credit review, release, or hold of all credit referral orders Initiate the investigation of new accounts with Credit Analysts.
    6. Reconcile customer balances to include payments, credits, unauthorized deductions & overpayments and request proof of deliveries where applicable.
    7. Identify & resolve issues impacting DSO & Receivable Delinquency objectives.
    8. Maintain fluid & effective lines of communication with all levels of Sales, Operations, and Finance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Course

Team Supervisor/Collection Specialist Resume

Headline : Business professional offering over 8 years' experience managing collections, accounts receivable, and client relations. Excellent office skills conducting research, resolving client issues and increasing revenue for firm.

Skills : Microsoft Office Word.

Description :

    1. Directly responsible for managing $3.7 million in accounts receivable annually.
    2. Manage accounts for major clients including Cameron and Halliburton.
    3. Verify information and audit the invoices; enter Checks, ACH, EDI, Wire, Credit Cards using QuickBooks, research wire payments and post accordingly.
    4. Interface with customers daily in collection efforts.
    5. Maintain collection report with adequate notes for 20 offices.
    6. Maintained Credit Logs, log incoming Check Info in A/R; process credit cards via the phone.
    7. Accomplishment: Reduced 60 to 90 day past due invoices from 21 to 24 % to 9% with a total decrease of 15% at the highest.
    8. Restructured largest vendor account and corrected billing issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Science

Collection Specialist/Asset Manager Resume

Objective : Obtain a position at a company where I can maximize my managements kills, quality assurance, program development, and training experience. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship. To obtain a position that will enable me to use my strong organizational skills, educational and professional background, and ability to work well with people.

Skills : Spanish bilingual.

Description :

    1. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
    2. Responsible for monitoring and maintaining assigned accounts- Customer calls, account.
    3. adjustments, small balance write off, customer reconciliations and processing credit memos.
    4. Accountable for reducing delinquency for assigned accounts.
    5. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
    6. Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
    7. Must communicate & follow up effectively with sales dept.
    8. regarding customer accounts on a timely basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Licensed Professional Collection Specialist Resume

Objective : Finance Specialist with expertise in Accounts Receivable offering 10 + years of successful and diversified experience specializing in collections, both commercial and consumer (well-versed in FDCPA) cash application, and charge backs/deductions. I have a solid business background with extensive knowledge of retail sales, warehousing and distribution, general ledgers, risk management, financial reporting, automated accounting systems and SAP, possessing excellent communication and problem-solving skills, a dedication to achieving consumer/client satisfaction as well as meeting or surpassing company expectations.

Skills : SAP; MS OFFICE, Oracle.

Description :

    1. Effectively managed approximately 1300 accounts monthly, providing daily progression toward resolving outstanding invoices with clients.
    2. All clients consisted of attorneys and court reporters.
    3. Average personal recovery rate was 25k to 30k daily.
    4. Effectively devised payment plans and resolutions to benefit both client and service provider (LexisNexis).
    5. Provided adequate customer service tactics consistently on all calls.
    6. Established and maintained excellent communication between client and service provider (LexisNexis).
    7. Adequately updated all necessary departments with pertinent information allowing efficient decisions to be made.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
A.A.S In Business Management Technologies

Customer Collection Specialist Resume

Headline : Insightful, analytical, dedicated medical finance professional with demonstrated record of success in account management, patient billing, coding and training. Decisive and resourceful team builder who possesses outstanding communication and excellent interpersonal skills. Significant strengths include: Research Systematizing Written Presentations Problem Solving Proofreading Mentoring Leadership Innovating Public Speaking.

Skills : Sales And Marketing.

Description :

    1. Manage the accounts receivable process for various Diagnostic Radiology facilities.
    2. Resolve issues both with insurance companies and patients in an effort to reduce the accounts receivable balances.
    3. Assist in special project on an as needed basis.
    4. Provide superb customer service to all patients and insurance company personnel.
    5. Significant accomplishments include: Effectively manage the accounts receivable process for the HMO accounts, which posted annual revenue of $16 million.
    6. Negotiated new contracts for HMO payors which resulted in $2 million in new business.
    7. Designed monthly tracking reports regarding patient volume versus monthly reimbursement.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Healthcare Management

Team Supervisor/Collection Specialist Resume

Summary : Seeking a position that will allow me to utilize my expertise and knowledge of office management, customer service and all facets of medical billing.

Skills : Microsoft Office, Typing, Epic, Cerner.

Description :

    1. Reviews unpaid accounts to determine status and appropriate action required from work lists generated from practice management system, Claim Arrange and/or open A/R database.
    2. Contacts payers, via website, phone and/or correspondence, regarding reimbursement for unpaid accounts over thirty days or as assigned.
    3. Correct and analyze pre-bill edits generated from claims submitted electronically to ensure quicker claims processing.
    4. Contacts patients as needed to collect appropriate information or to collect patient balances.
    5. Identifies and verifies adjustments that need to be made to accounts.
    6. Adjustments include refunds, payment posting corrections, and miss-applied patient payments.
    7. Works with management to identify payer trends and non-payment issues.
    8. Prepares reports regarding account status issues and other requested data.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Healthcare Administration

Collection Specialist Resume

Headline : To obtain a position where I can be committed to growth, and to also, utilize my leadership skills and experience I have acquired over my years of loyal customer service. Core Strengths Customer Service Banking/Financial Microsoft Office Proficient Credit Card Processing Cash Management Inbound Call Center Excellent Communication Skills Fast Learner.

Skills : Microsoft Office, Leadership Development, Data Entry, Customer Service, Customer Retention, Collections, Organizational Skills, Team Building.

Description :

    1. Evaluate all aspects of collection functions and processes and implement continuous improvement to minimize company losses.
    2. Assist in the formulation and achievement of collection objectives.
    3. Identify issues attributing to account delinquency and review with Auto Credit Manager.
    4. Collect outstanding accounts receivable from existing customer base and all other aspects of collection.
    5. Resolve customer billing problems and reduce accounts receivable delinquency.
    6. Ensure professional relationships are established and maintained with customers.
    7. Direct interaction with customers including visits to residence and place of emoyment in attempt to establish contact.
    8. Collect customer payments in accordance with payment due dates, set autopayments per the customers request.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Master of Arts