Collections managers are responsible for supervising and overseeing the financial collections of the company. The duties of these managers go far beyond just collecting payments and the other cores tasks include – overseeing the collection efforts and accounts receivables, placing direct phone calls to debtors, monitoring the accuracy of invoices to be raised, maintaining or checking bankruptcy files of customers, and addressing customer’s issues or complaints.
This position requires the candidate to have very good verbal and written communication skills, interpretation skills, and proficiency with MS Office, ability to interact with customers, prioritization skills, and supervisory capabilities. A high school diploma with relevant experience is normally expected for this post. But the most eligible Collections Manager Resume highlights a degree along with years of supervisory experience in accounts receivable or debt collection field.
Summary : Seeking positions in Customer Service or Collections field, including management positions. Over 4 years of customer service experience, 3 years collections experience Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. Highly productive in the use of Office 2000 Professional. Self-starter with a can do attitude. Very dependable and self-motivated.
Skills : Excellent interpersonal skills, Manage customer complaints, Multitask oriented/meeting deadlines, Excellent negotiation skills Bilingual in Spanish Ability to work under pressure
Description :
Collections Manager of prime and sub-prime Consumer Loans, Real Estate Loans, Fraud Investigations, Foreclosures and Reo's in addition to the collections of the courtesy pay and negative share portfolios.
Coach and Develop Collections Team to meet Company objectives.
In depth collections for all phases of delinquency from 1 day late to charge off, including recovery collections and managing bankruptcies, approving accounts for small claims and civil lawsuits.
Work effectively with the Executive Team and attend Board meetings to discuss monthly reports, lending updates and collections performance.
Collections of charged off accounts on a monthly basis to increase recoveries and to reduce net charge offs.
Work daily with various vendors to ensure liquidation of repossessed vehicles and foreclosures and to ensure legal requests are a success, in addition to approving invoices for payment and wage withholdings.
Process payment extensions, modifications of consumer loans and real estate loans, along with the investigations / resolution of disputed account transactions.
Experience
7-10 Years
Level
Management
Education
B.S. Finance
Credit & Collections Manager Resume
Summary : To secure a position as a recovery agent/Customer service Rep utilizing my collection, recovery and customer service skills in order to manage delinquent accounts effectively.
Responsible for recruiting top-tier talent, training, supervising, and managing 115 staff members performing over 10 operations daily.
Serves as vision and organizational leader, providing workflow assessment, priority planning, and customer/patient services.
Manage all staff functions, including leave and attendance, professional development programs, efficiency management, training, mentorship, and coaching.
Directly responsible for vehicle fleet and equipment for all operations; mobile and fixed facility operations; Whole Blood and Apheresis operations.
Coordinate and direct operational audit functions (QRA, FDA, QA), ensuring compliance with state and federal regulations.
Provide innovative problem resolution management, serving as a primary point of contact for questions and concerns.
Experience
10+ Years
Level
Senior
Education
B.S. Finance
Collections Manager III Resume
Summary : To obtain a progressive position that will capitalize my analytic and critical thinking skills. I want to utilize my skill set to meet and exceed given goals. Strive for satisfaction by providing every option and ensuring clear and accurate information is given.
Skills : Microsoft Word, Sales, Real Estate, Negotiation, Conflict Resolution
Description :
Directly supervises staff of 7 collectors Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for the day-to-day supervision of the collection of delinquent loan accounts and staff.
Divides work load among collection staff, monitors progress, and ensures that all loans in collection receive appropriate attention in a timely manner.
Knows the legal aspects of collecting accounts including bankruptcy, repossession, deficiency, garnishment, collection agencies, foreclosures and judgments.
Maintain systems to track collector efficiencies.
Ensure cost effective liquidation of all repossessed real property used as loan collateral.
Maintains an accurate list of all accounts in collections including, but not limited to the aged delinquency report, skip tracing accounts, at collection agency or attorney, repossessions and bankrupt debtors.
Experience
7-10 Years
Level
Management
Education
B.S. in Business Admin.
Sr. Collections Manager Resume
Summary : Dynamic Sr. Collections Manager with 10 years' expertise in optimizing collection strategies and enhancing team performance. Proven ability to lead diverse teams in high-pressure environments while achieving significant recovery rates. Passionate about implementing innovative solutions to streamline processes and elevate customer satisfaction, driving both organizational success and team development.
Skills : Microsoft Outlook, Windows Operating System, Interpersonal Skills, Attention to Detail, Process Improvement
Description :
Identified opportunities for organizational growth and development to enhance liquidation percentages.
Ensured compliance with company policies and performance standards to meet client goals.
Managed productivity and performance of a team of 12 collectors.
Conducted regular coaching sessions to improve agents' skills and set formal performance standards.
Established quality assurance checks through monitoring and auditing collection activities.
Implemented daily goals and initiated contests to boost productivity and morale.
Developed targeted dialer strategies to enhance collection efforts on underperforming accounts.
Experience
7-10 Years
Level
Management
Education
BBA
Jr. Collections Manager Resume
Summary : Ambitious collections professional with 10 years of experience in managing delinquent accounts and optimizing recovery strategies. Adept at fostering team collaboration and enhancing operational efficiency. Committed to leveraging analytical skills and innovative solutions to achieve organizational goals and elevate customer satisfaction.
Supervised and monitored delinquency and collection of consumer loans, credit cards, and investment accounts to ensure compliance and efficiency.
Engaged with accounts over 20 days delinquent to facilitate timely payments and reduce overall delinquency rates.
Collaborated with collection agencies and attorneys to prepare necessary documentation for legal proceedings.
Managed the posting of payments from various agencies, ensuring accuracy and compliance.
Processed accounts for life and disability insurance claims, optimizing recovery operations.
Assessed collateral repossession needs and coordinated with legal representatives for effective execution.
Established communication protocols to resolve account delinquencies effectively, enhancing customer relations.
Experience
10+ Years
Level
Junior
Education
B.S. in BA
Corporate Collections Manager Resume
Summary : Accomplished Corporate Collections Manager with a decade of experience in driving effective debt recovery strategies and enhancing team performance. Proficient in analyzing portfolio metrics to identify and capitalize on improvement opportunities, ensuring compliance with regulations while maximizing collections. Committed to fostering a high-performing team environment that prioritizes customer satisfaction and operational excellence.
Managed a portfolio of accounts totaling over $14 million monthly, including third-party consumer accounts.
Led a team of 13 collectors, providing coaching and performance reviews to enhance problem-solving skills.
Conducted thorough file audits to ensure compliance with industry standards and improve collection techniques.
Performed side-by-side evaluations to ensure adherence to collection protocols, minimizing customer complaints.
Negotiated settlements and payment arrangements in line with corporate policies and client needs.
Maintained compliance with the Fair Debt Collections Practices Act (FDCPA) while upholding company policies.
Implemented administrative procedures supporting compliance audits and operational efficiency.
Experience
10+ Years
Level
Senior
Education
BBA
Accounting Collections Manager Resume
Objective : Dedicated collections professional with 2 years of experience in managing delinquent accounts and implementing effective recovery strategies. Known for exceptional communication skills and attention to detail, I thrive in high-pressure environments. Eager to leverage my analytical abilities to drive results and enhance customer satisfaction, contributing to organizational success.
Skills : Proficient in Microsoft Excel and Financial Software, Debt Recovery Strategies, Customer Relationship Management, Negotiation Skills, Financial Analysis
Tracked delinquent accounts and facilitated communication with customers to encourage payments.
Performed clerical duties, including sorting correspondence and generating reports.
Processed payments and accurately posted transactions to customer accounts.
Coordinated with credit departments for merchandise repossessions and service disconnections.
Assisted in developing strategies for effective debt collection.
Maintained detailed records of collection activities and customer interactions.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in Accounting
Mortgage Collections Manager Resume
Objective : Accomplished Mortgage Collections Manager with over 5 years of experience in leading collections teams and implementing effective recovery strategies. Expertise in managing delinquent accounts and enhancing operational efficiencies. Demonstrates exceptional analytical skills and a commitment to compliance, ensuring high recovery rates while maintaining customer satisfaction. Ready to drive organizational success through innovative solutions.
Designed and executed comprehensive training programs for collectors, enhancing team performance and compliance awareness.
Implemented a robust tracking system for delinquent accounts, improving follow-up efficiency by 35%.
Developed and maintained relationships with key stakeholders to facilitate effective debt recovery strategies.
Analyzed collection metrics to identify trends and drive continuous improvement initiatives.
Conducted regular performance reviews and feedback sessions to support team development.
Optimized workflow processes to increase productivity and reduce operational costs.
Collaborated with legal teams to ensure compliance with state and federal collection regulations.
Experience
2-5 Years
Level
Executive
Education
BBA
Asst. Collections Manager Resume
Summary : Dynamic collections professional with a decade of experience in managing accounts and optimizing recovery strategies. Skilled in leading teams to achieve high performance and compliance standards while enhancing customer satisfaction. Dedicated to implementing innovative solutions that streamline processes and improve operational efficiency, driving significant organizational success.
Skills : Interpersonal Skills, Attention to Detail, Process Improvement, Training and Development, Performance Metrics
Description :
Directed the operations of a collections team, ensuring compliance with federal and state regulations.
Established performance metrics to evaluate team effectiveness and enhance recovery efforts.
Conducted recruitment, training, and development of staff to build a high-performing collections team.
Analyzed collections data to identify trends and implement effective strategies for improvement.
Motivated team members to exceed collection goals through coaching and performance reviews.
Oversaw quality assurance measures to maintain high standards in customer interactions.
Collaborated with other departments to ensure alignment of collection strategies with company objectives.
Experience
7-10 Years
Level
Consultant
Education
B.S. BA
Collections Manager I Resume
Summary : Accomplished Collections Manager with a decade of experience in debt recovery and team leadership. Proven expertise in implementing strategic collection processes that enhance revenue and maintain compliance. Skilled in analyzing data to drive performance improvements and optimize customer interactions. Committed to fostering a high-energy team environment focused on achieving organizational objectives.
Managed the resolution of customer inquiries regarding account statuses and collection policies.
Oversaw a team of customer service representatives to ensure adherence to quality and compliance standards.
Provided mentorship to staff in handling complex issues and escalated disputes effectively.
Identified and contacted customers with overdue accounts via various communication methods to secure payments.
Advised clients on repayment strategies tailored to their financial situations.
Established payment plans in collaboration with customers to facilitate debt repayment.
Utilized analytical skills to compute charges and process payments accurately.
Experience
7-10 Years
Level
Management
Education
B.S. in Bus. Admin.
Corporate Collections Manager Resume
Summary : With a decade of experience as a Corporate Collections Manager, I excel in developing and executing strategic collection initiatives that enhance recovery rates. My expertise lies in leading high-performing teams, optimizing processes, and ensuring compliance with regulations. I am dedicated to fostering strong client relationships and driving organizational success through innovative solutions.
Skills : Elite 3E Database Management, Tax Compliance and Research, Data Analytics and Management, Advanced Microsoft Excel Skills, Database Application Proficiency
Description :
Provided consultative support to federal agencies, ensuring compliance with collection requirements and protocols.
Maintained comprehensive databases and utilized advanced Excel skills to track performance metrics and project progress.
Represented the department in cross-functional meetings to advocate for process improvements and resource allocation.
Recommended optimization strategies that significantly improved resource utilization and operational efficiency.
Conducted extensive data analysis to identify trends and inform collection strategies.
Delivered detailed performance reports to management, enhancing decision-making processes.
Ensured quality control of all outgoing communication, maintaining high standards in customer interactions.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Collections Manager Resume
Objective : Service Manager who leads diverse teams to achieve company goals. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Plan, schedule and coordinate the work of the department to achieve stated goals.
Monitor and ensure all activities are performed consistent with established company guidelines.
Effectively supervise assigned personnel, equipment operation and workflow.
Ensure that productivity goals and standards set by the department are consistently met or exceeded.
Monitor team coverage of responsibilities and accurately track daily attendance to assist with redistribution of work as necessary to achieve set targets.
Promptly address and resolve issues impacting productivity.
Build trust, respect and a commitment through communication and positive reinforcement to create a tradition of maintaining and exceeding internal and external expectations.
Ensure that the expected level of quality set by the department is consistently met or exceeded.
Experience
2-5 Years
Level
Junior
Education
B.S.B.A.
Jr. Collection Manager Resume
Summary : Seasoned Collection Team Manager who has directed call center Teams consisting of as many as 10-40 representatives. Effective personnel and workflow management skills delivering quality results with a track record of developing a quality call center workforce.
Skills : Microsoft office, Management, Negotiation, Problem Resolution, Training
Description :
Successfully leads a team of collection representatives to increase service center profitability by meeting daily and monthly goals.
Train and coach staff on how to improve consumer interaction and negotiations to meet and exceed goals.
Conduct daily QA call and account file audits to identify issues, provide feedback and development while motivating and building skill levels in the unit.
Review daily collection reports and make use of resources to motivate and educate to optimize agent performance Ensure manager calls are taken and every effort is used to defuse an agitated contact.
Facilitates information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives are met.
Contributed to the formulation of Service Center policies, procedures and quality assurance manuals.
Work with upper management to ensure appropriate changes are made to improve performance and client satisfaction.
Developed effective relationships with all call center departments through clear communication.
Experience
10+ Years
Level
Senior
Education
B.S. in Bus. Admin.
Credit/Collection Manager Resume
Objective : Results-driven and accomplished in healthcare with 10+ years of experience in increasing performance and revenue within a hospital, clinic, nursing and rehabilitation facility. Demonstrated strengths in hands-on leadership, organizational management, and strategic planning. Skilled communicator with a well-deserved reputation for building genuine rapport among clients and professionals at all organizational levels.
Skills : Microsoft Office, Conflict Resolution, Data Analysis, Credit Risk Assessment, Regulatory Compliance
Description :
Under limited supervision, manages the patient liability receivable, insuring that policies and procedures for collection, financial assistance and Medicaid advocacy are followed.
Ensures HIPAA compliance and adherence to patient privacy regulations.
Responsible for overseeing the daily functions of the patient liability team, meeting financial targets for bad debt and financial assistance, monitoring team productivity, problem solving and delivering excellent customer service.
Monitors and reports on agency productivity ensuring compliance with GBMC business agreement and adherence to contractual agreements.
Performs monthly analysis of agency performance.
Case review for Risk Management and Compliance and Legal, monthly meeting and investigations.
Plans and directs activities of personnel engaged in billing and following-up of patient liability receivable.
Oversees Advocacy program to insure that potential candidates for coverage under Federal/State programs are referred to the appropriate advocacy agency.
Experience
2-5 Years
Level
Junior
Education
BBA
Collection Manager/Specialist Resume
Headline : To obtain and secure a position that will allow me to utilize my computer knowledge, strong people skills, organizational abilities and business experience. To be an exceptional asset of a company by contributing quality services that will demonstrate values to be recognized. Thereby significantly impacting the company's growth and affecting the overall bottom line.
Skills : Microsoft Office, Communication Skills, Customer Service Excellence, Training and Development
Description :
Successfully manage a collection staff, which consistently exceeded departmental performance metrics.
Supervised a sub-prime portfolio of 2 billion to ensure that loss from delinquent loans is mitigated and minimize corporate loss by developing strategy to reduce delinquencies.
Manage several subordinate employees in the department by setting overall direction, coordinate internal and external duties, measure individual performances.
Perform managerial responsibilities in accordance to company policies and applicable laws.
Assist senior management team in executing the company strategy by providing relevant and objective feedback of operations.
Develop and implement proactive department strategies that align with corporate directives.
Identify and implement methods, procedures, and processes to improve operating efficiencies.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
Collection Manager Resume
Objective : A visionary and futuristic thinker experienced at analyzing, designing, developing, implementing, and evaluating training programs, business development, manage accounts or lead project teams in defining and developing solutions to meet client needs and resource offerings within many industries.
Skills : word, tirepro ECT, Multi-tasking Ability, Adaptability, Regulatory Compliance
Description :
Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.
Assisting in formulation of specific collection objectives and achievement of same.
Ensuring professional relationships are established and maintained with clients, staff and attorneys.
Worked closely with CFO and senior level management to respond to credit and collection concerns.
Consistently collected approximately $75,000 a month on a quota $25,000.
Managed collection teams ranging from 10-25 employees that were in the "red" and brought them from last place while assisted in personal growth.
Acted as a collections training manager while maintaining my own personal and team quotas.
Experience
2-5 Years
Level
Junior
Education
B.B.A.
Debt Collection Manager Resume
Objective : As a Debt Collection Manager, responsible for negotiating extensions with clients or writing off debt to minimize the companys potential loss of income. Also provide statistics, data analysis, and reports on the progress of the collection department.
Skills : Communication Skills, Problem-Solving, Persuasion Skills, Risk Management, Team Collaboration
Description :
Implemented collection policies and procedures to avoid excessive outstanding credit.
Ensured that the company policy on recoveries was followed and that it was in line with state and federal regulations.
Implemented deadlines for invoicing and payment collection.
Negotiated with customers in cases when non-payment occurs.
Remained informed of any legislative procedural training regarding debt collection.
Trained and mentoring of staff members in the collections department.
Developed and implemented effective debt recovery strategies, optimizing the collection process and reducing delinquency rates.
Experience
2-5 Years
Level
Executive
Education
B.S.B.A.
Debt Collection Manager Resume
Summary : As a Debt Collection Manager, responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to the organization. Responsible for analyzing documents to determine a customers eligibility in terms of debit options.
Managed a team of collections agents, providing guidance, support, and training as needed.
Monitored and analyzed the performance of the collections team, implementing measures to improve productivity and success rates.
Reviewed and evaluated delinquent accounts, determining appropriate actions to be taken by company policies and legal requirements.
Communicated with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Maintained accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborated with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
Stayed current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
Experience
10+ Years
Level
Senior
Education
B.S. Finance
Debt Collection Manager Resume
Summary : As a Debt Collection Manager, responsible for ensuring that the collections department meets all its goals. These include bringing in a specific dollar amount of outstanding debt, providing excellent service to all clients, and executing other collections initiatives and projects.
Skills : Compliance Knowledge, Negotiation Skills, Conflict Resolution, Data Analysis
Description :
Monitored call reports to make sure collectors were making enough phone contacts each day.
Identified areas of the collection process that need improvement and implemented an enhanced process that will help collectors be more effective.
Tracked the rate of success of the entire process and continued to make adjustments when necessary.
Trained new employees and held training reviews for established employees.
Performed audits of accounts that are in the system.
Established quality control standards and maintains and enforces them over time.
Negotiated payment arrangements and followed up to make sure the payments were made.
Experience
7-10 Years
Level
Consultant
Education
B.S. in BA
Debt Collection Manager Resume
Summary : As a Debt Collection Manager, supervises a staff of collectors and monitors how they handle phone calls and the letters they send to make sure the entire process operates in compliance with state and federal laws.
Skills : Problem-solving mindset, Professional phone etiquette, Communication Skills, Customer Service Excellence, Training and Development
Description :
Led a team of debt collectors, overseeing their daily activities and performance to ensure goals are met.
Developed and implemented collection strategies to optimize recovery rates while maintaining compliance with regulations.
Utilized data analysis to identify trends and opportunities for improvement in debt recovery processes.
Collaborated with legal and compliance teams to ensure adherence to relevant regulations and guidelines.
Implemented and optimized technology solutions for efficient and effective debt collection operations.
Provided training and mentorship to team members to enhance their skills and performance.
Developed and maintained relationships with clients and stakeholders to understand their needs and expectations.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
