Community Moderator Resume
Summary : As a Community Moderator, oversaw the full editorial calendar, including 400+ pieces of unique content for both organic and paid programming, and served as a final approver of the editorial calendar, providing key checks and balances for all contributors and final post approvals.
Skills : Communication Skills, Conflict Resolution.
Description :
- Drove social media content strategy including caption copy, and publishing considerations for all social media platforms including Instagram, LinkedIn, Facebook, TikTok, Pinterest, Snapchat, and other emerging platforms.
- Played a key role in brand campaign work, focusing on best-in-class strategies to activate consumers across the marketing funnel.
- Led all auto social support with advertising, regional, experiential, and PR initiatives, collaborating with multiple internal and external partners.
- Supported strategic development and execution of creative built for a variety of audiences.
- Reviewed, edited, and approved an average of 100 1:1 customer responses a day on vehicle and community-related topics, maintaining a response time of less than 1 business hour.
- Oversaw a community moderator, approving their interactions with consumers, fans, and detractors.
- Acted as the main point of contact for the customer service team ensuring messaging is cohesive and risks are co-mitigated.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Communications
Community Moderator Resume
Summary : As a Community Moderator collaborated with multiple internal departments (legal, customer service, regional marketing, corporate communications, PR, and marketing) to address consumer questions and escalate issues that pose a brand risk.
Skills : Empathy, Moderation Techniques.
Description :
- Synthesized insights from consumer engagement for content and moderation strategies.
- Directly liaised with vendors to support creative & strategic execution, including drafting briefs, proposal analysis, and day-to-day comms throughout the execution.
- Supported the identification of new vendors for production and strategy.
- Expertised in how each social platform works from a brand marketing perspective.
- Significant experienced in bringing a large, multi-platform campaign to life in partnership with other internal stakeholders.
- Experienced in writing in the voice of a large consumer brand across all social platforms.
- Experienced in social-first content production specifically for mobile news feed content.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Sociology
Community Moderator Resume
Headline : As a Community Moderator, supported a fast-paced project team with flexibility supported the needs of project leaders in a functional area, and handled sensitive information with discretion and professionalism.
Skills : Crisis Management, Cultural Sensitivity.
Description :
- Monitored user interactions within the application to ensure a safe and supportive environment.
- Enforced community guidelines and policies to maintain a positive atmosphere.
- Engaged with community members, address concerns, and assist when needed.
- Welcomed and greeted new users, fostering a sense of belonging.
- Responded to user inquiries and support requests via Zendesk in a timely and professional manner.
- Troubleshooted and resolved user issues effectively, demonstrating empathy and understanding.
- Collaborated with the technical team to escalate and resolve complex issues.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Sociology
Community Moderator Resume
Objective : As a Community Moderator, maintained accurate and detailed records of user interactions and support requests, and provided insights and feedback to improve community engagement and user satisfaction.
Skills : Technical Proficiency, Problem-Solving.
Description :
- Adapted to new technologies and platforms.
- Experienced with mental health topics and a commitment to promoting a supportive environment.
- Experienced in community moderation and/or customer support is preferred.
- Tracked record of fostering positive online communities.
- Maintained a respectful and engaging environment, enforcing community guidelines, and resolving conflicts.
- Moderated the community forums and ensured that discussions remained on topic.
- Monitored posts for spam or abusive behavior and taking action as necessary.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Communications
Senior Community Moderator Resume
Summary : As a Senior Community Moderator, responsible for monitoring online forums, social media channels, and other community platforms to ensure compliance with community guidelines, responding promptly to user inquiries, comments, and reports, providing assistance, and resolving issues.
Skills : Attention to Detail, Community Engagement.
Description :
- Responsible for fostering a positive and inclusive community environment by promoting respectful communication and discouraging harassment.
- Responsible for collaborating with cross-functional teams to address user concerns, implement community initiatives, and improve the overall user experience.
- Responsible for enforcing content policies and taking appropriate actions, such as issuing warnings or implementing temporary/permanent bans when necessary.
- Responsible for organizing and facilitating community events, contests, and discussions to encourage user engagement.
- Responsible for providing exceptional customer support through various channels, including email, live chat, and phone.
- Responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Responsible for documenting and reporting recurring customer concerns to contribute to product and service improvements.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Communications
Junior Community Moderator Resume
Objective : As a Junior Community Moderator, responsible for collaborating with product development and marketing teams to communicate customer feedback and improve user experience.
Skills : Time Management, Understanding of Community Guidelines.
Description :
- Helped to keep the forum organized and flowing by providing structure and guidance.
- Created and enforced community guidelines. Both the community manager and the community moderator play essential roles in the success of a community.
- Set the goals and objectives and plan and execute activities that will help achieve those goals.
- Maintained relationships with community members and providing support and assistance when needed.
- Promoted the community and recruited new members.
- Allowed moderators to edit, pin, and/or delete posts.
- Supervised all 1:1 customer engagement for AHM social channels across 50 communications touchpoints (DMs, public comments on Instagram, LinkedIn, Facebook, Threads, Twitter, TikTok, Pinterest, and Snapchat) in which customers will choose to engage with the brand.
Experience
2-5 Years
Level
Junior
Education
Bachelor's Degree in Communications
Assistant Community Moderator Resume
Objective : As an Assistant Community Moderator, managed and maintained online communities, ensuring that they remained positive, inclusive, and aligned with the platform's guidelines, ensuring that community members adhered to established guidelines and rules.
Skills : Conflict resolution, Problem-solving abilities.
Description :
- Took appropriate actions (warnings, suspensions, or bans) for users who violate community standards.
- Stayed updated on and enforced platform-specific policies.
- Monitored user-generated content, including posts, comments, images, and videos.
- Removed or flagged inappropriate or offensive content.
- Addressed copyright infringement issues and ensure compliance with intellectual property rights.
- Encouraged positive interactions and engagement within the community.
- Facilitated discussions, answered questions, and assist community members.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Communications
Associate Community Moderator Resume
Objective : As an Associate Community Moderator recognized and rewarded positive contributions through various means, and mediated conflicts and disputes among community members.
Skills : Community management tools, Platforms.
Description :
- Addressed reported issues and concerns fairly and impartially.
- Escalated complex or serious issues to higher management when necessary.
- Communicated with community members through announcements, newsletters, and updates.
- Worked closely with other moderators and community managers to ensure consistent messaging.
- Relayed feedback and insights from the community to the relevant teams.
- Organized and moderated live events, Q&A sessions, contests, and other community activities.
- Fostered a sense of community by creating opportunities for members to connect.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Communications
Community Moderator Resume
Headline : As a Community Moderator, used moderation tools effectively to manage content and user activity, and stayed informed about platform updates and changes that may impact community management.
Skills : Content moderation policies, Procedures.
Description :
- Contributed to the development and refinement of community guidelines and policies.
- Provided input on improvements to moderation processes and tools.
- Assisted in the training and onboarding of new moderators.
- Shared best practices and guidelines for effective community management.
- Tracked and analyzed community metrics, such as engagement, user growth, and moderation activity.
- Generated regular reports on community health and identified areas for improvement.
- Ensured the quality and appropriateness of online content.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Communications
Community Moderator Resume
Summary : As a Community Moderator, used various tools to review, evaluate, and moderate content according to the client's standards, experienced in utilizing automated algorithms to scale moderation work.
Skills : Detail-oriented, Time management skills.
Description :
- Responsible for managing a moderation queue, identifying offensive content, and ensuring online content is up-to-date with current legal regulations.
- Responsible for revising and enforcing content moderation protocols, and complying with current legal regulations while addressing troublesome trends and user flags.
- Responsible for generating periodic reports on moderation performance, enabling stakeholders to benchmark against goals.
- Responsible for employing automated algorithms to scale content moderation with increased accuracy, allowing for better management of workloads and faster resiliency during periods of increased workloads.
- Responsible for developing relationships with vendors and subject matter experts, ensuring effective communication and successful resolution of escalated content issues.
- Responsible for turning community notification emails on for moderators.
- Responsible for customizing the moderator title.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Communications
