Credit Collections Manager Resume Samples

In this role, the credit collections manager will be accountable for the management and leadership of a specific credit collections team. Apart from meeting key performance targets, these credit collections managers are supposed to execute the following job description – taking responsibility of people management which may include – leading the assigned team, building a highly effective team, taking responsibility for administrative management; taking care of process management like leading overall credit collections team, managing the credit risk, driving proactive credit collections strategies and ensuring best practices for credit collection that may involve minimum risk and maximum results.

The desired skills expected from credit collections manager are proven leadership experience, the ability to implement successful process improvement techniques, knowledge of financial software and related databases. While a Graduation caliber is considered essential for this post, many of the credit collections manager resumes depict just a high school diploma with solid experience working with large corporate companies.

Credit Collections Manager Resume example

Credit Collections Manager Resume

Objective : As a Credit & Collections Manager responsible for managing, developing, and maintaining a centralized credit management and receivables collection department, lead a team of experienced professionals, collaborate with company leaders, and establish positive professional relationships with customers. 

Skills : Credit Reports, MS Office, Management.

Description :

    1. Oversaw employee needs to include coaching, training, evaluating employee performance, and disciplinary action. Provided input into hiring, terminations, compensation, and promotion decisions.
    2. Planed, prioritized, assigned, and managed the work of team members.
    3. Analyzed new and existing customers creditworthiness and collectability risks.
    4. Reviewed financial information and credit history reporting agency reports establishing creditworthiness.
    5. Monitored the AR Aging report to determine potential payment issues and promptly follow up for resolution.
    6. Responsible for the analysis, reconciliation, and collection of accounts receivable and cash receipts
    7. Managed and direct 3rd party collection agencies and attorneys.
    8. Assigned tasks, organized, and scheduled all necessary resources required to accomplish daily, weekly, and monthly activities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree


Credit Collections Manager Resume

Objective : Looking for a Collections Manager with extensive experience in managing consumer credit collection; lead collections department ensuring that cases are handled appropriately and according to established procedure and the law, oversaw a team of collection staff members to communicate with individual clients who owe money and increase the percentage of successful payments.

Skills : State and federal collection laws, Knowledge of high volume collections, Credit authorization, Billing procedures.

Description :

    1. Coordinated the activities of the Collections team to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
    2. Oversaw the collection of outstanding credit and invoices from individuals to minimize revenue loss while ensuring it is handled appropriately and per company policy Meeting or exceeding established collection goals for the entities.
    3. Created and implemented strategies that increase the number of successful collections of outstanding debt Recruiting, hiring, training, and evaluating staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
    4. Coordinated staff to continually meet and exceed goals.
    5. Communicated with clients to build and maintain a strong working relationship and reducing the number of clients who discontinue working with the company.
    6. Implemented credit policies and procedures that maintain the smooth running of the department and avoid excessive credit limits.
    7. Communicated with the board regarding performance and projections.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master’s Degree


Credit Collections Manager Resume

Summary : As a Credit Collections Manager over 4 years of experience responsible for directing all account resolution and collection activities of the Credit Union, ensuring compliance with all applicable policies, laws, and regulations. 

Skills : Solid Collection, Analytical, and Negotiating Skills, 

Description :

    1. Designed & monitored collection queues for maximum efficiency.
    2. Ensured that appropriate collection action has been initiated on all past-due loans and overdrawn accounts.
    3. Maintained effective oversight of key vendor relationships.
    4. Prepared, reviewed, and analyzed periodic reports for senior management and the Board of Directors.
    5. Hired, trained, coached, and developed department staff.
    6. Proactively recommended enhancements to collection policies, procedures and practices.
    7. Met and/or exceeds delinquency and charge-off goals established by senior management and the Board of Directors
    8. Participated in Management and CU related functions. Cross-Sold CU products and services where appropriate
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Credit Collections Manager Resume

Objective : Looking for 2+ years of experience managing a Credit and Collections team Experience in a multinational enterprise software or SaaS environment, Experience in a SOX internal control environment.

Skills : Customer service, Collection Procedures, Accounts Receivables.

Description :

    1. Supervised the Collections process and participate where determined most effective.
    2. Proposed both IT and non-IT process changes to improve Collections performance and enable metrics to be measured more efficiently.
    3. Set Collections goals and partnered with FP&A on Collections forecasting.
    4. Reviewed and improved on current dunning automation.
    5. Determined the bad debt allowance and which invoices should be written off on a monthly basis.
    6. Produced and analyzed Collections and AR metrics.
    7. Provided advice on the design of Credit policy and process.
    8. Collaborated with other teams in the Finance area including Finance Management and Revenue, Billing and Order Management teams.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School

Credit Collections Manager Resume

Summary : Looking for a talented, creative, and experienced Sr. Manager of Credit Collections and Fraud & Risk team. responsible for month-end accounting deliverables, prepayment collection workflow management, SOX testing, as well as oversight for all processes supported by two teams: Credit Collections & Payment team and Fraud teams.

Skills : Refund Processing, Collection Agency Placement, Write off Process, Value Pay Underwriting and Reporting Skills.

Description :

    1. Ensured month end deliverables and all processes are efficient, timely and accurately executedCredit Collections and Payment.
    2. Managed the consumer accounts receivable by deploying effective credit risk (value pay approvals) and collection strategies that minimize non-payment.
    3. Managed team and responsible for setting up end-to-end antifraud strategies for both application/transaction levels and provided updates, analysis, and recommended enhancements to increase business performance while remaining compliant with regulatory requirements.
    4. Managed the budget process by decreasing and optimizing payment operation costs that include credit card fees, credit card chargebacks, credit report fees, collection fees, bad debt losses, and other administrative costs.
    5. Issued regular reporting on a daily, weekly, monthly basis; establishing and publishing metrics.
    6. Provided ad-hoc analysis, reporting, as needed.
    7. Worked on projects to drive efficiency, accuracy, and improved AR and Fraud metrics, attending relevant conferences, seminars as appropriate.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S in Finance

Credit Collections Manager Resume

Objective : Over 3 years of experience as a Credit Manager responsible to share a passion for excellence and is enthusiastic about creating the ultimate service experience. Provide service and support to award-winning employees.

Skills : Persistence and Determination, Leadership Skills, Maths Knowledge, Business Management Skills.

Description :

    1. Maintained harmonious and professional relationships with all departments.
    2. Complied with and enforced Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in impact.
    3. Conducted training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures.
    4. Assisted in other areas of the accounting office as needed.
    5. Established and maintained local credit policies and procedures regarding billing, credit cards, collection, inquiries and check to cash and prepared month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
    6. Ensured all inquiries from guests or credit card companies are handled promptly (the same day if possible) and professionally.
    7. Ensured prompt and accurate billing for all accounts and timely collection follow-up.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S in Finance

Credit Collections Manager Resume

Objective : Worked as Credit Collections Manager over 6 years and responsible for supervising collections and cash applications staff, ensuring accurate invoicing, collaborating with the billing department, recruiting and managing team members, maintaining professional relations with clients, and preventing financial delinquencies.

Skills : Analytical thinking, Integrity, Multitasking, Work Prioritization, and Computer Proficiency.

Description :

    1. Maintained strong relationships with customers internally and externally to ensure timely credit processing and collection management.
    2. Managed portfolio for customer credit and collections to minimize exposure and risk while maximizing cash flow.
    3. Supervised a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes.
    4. Investigated credit issues and suggest payment options be approved.
    5. Reviewed and monitored A/R Aging Reports, meet collection targets, send statements and copies of unpaid invoices to customers.
    6. Managed and resolved invoice discrepancies to ensure timely and accurate receivables and prompt remittance of balances.
    7. Managed internal and external Accounts receivable inquiries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S in Accounting

Credit Collections Manager Resume

Objective : As a Credit Collections over 3 years of experience responsible for tracking and resolving outstanding payment issues and generate weekly aging reports in a timely manner. Have knowledge of general accounting principles.

Skills : MS Office (especially Excel), Strong Organizational Skills, Multitasking, Strong Communicator.

Description :

    1. Conducted account research and analysis, Prepared and maintained various reports.
    2. Interacted with customers to resolve outstanding issues.
    3. Prepared collection letters, notice of intent to lien, and lien documents as required.
    4. Verified credit history information for new accounts.
    5. Recommended customer credit limits and credit status.
    6. Monitored customer creditworthiness and change status on customer master accordingly.
    7. Notified sales personnel when credit status changes.
    8. Responded to all customer inquiries relating to credit.
    9. Inquired as to problems or delays with payment of delinquent invoices.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors Degree

Credit Collections Manager/Representative Resume

Objective : Credit & Collections Representative is responsible for the maintenance and administration of credit limits, payment terms, and collection of delinquent accounts receivable for an assigned portfolio of accounts.

Skills : Communication (verbal and written), Interpersonal Skills, Professional Interactive Skills, Management Skills, Multi Tasking.

Description :

    1. Reviewed orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customers account.
    2. Collected monies owed from delinquent accounts within an assigned portfolio and guide Territory Managers regarding the same.
    3. Responded to statements, answer correspondence and phone requests from customers and Territory Managers, investigate mail returned as undeliverable, and respond to bi-weekly past due to notices sent to customers.
    4. Investigated financial stability and determine credit worthiness of prospective customers applying for credit.
    5. Established, maintained and adjusted credit limits and payment terms for existing accounts as per company policy.
    6. Recommended customers for outsourcing to litigation.
    7. Prepared collection files for review by the Manager of Credit & Collections.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S in Finnace

Credit Collections Manager Resume

Objective : As a Credit Collections Manager responsible for the credit and collections function. Manages the credit options and collection of accounts due to RMLD in accordance with RMLD’s goals, policies and procedures for receivables, payment terms, provisions, and collection policies. Oversees response to customer inquiries related to accounts. Defines receivable goals and objectives.

Skills : MS Office, Customer Service, Credit Policies.

Description :

    1. Maintained and ensured adherence to corporate credit and collection policies.
    2. Reconciled customer payment variances and deposits.
    3. Measured and report credit and collection goals and objectives with appropriate metrics.
    4. Determined credit limits for and set up new customers
    5. Conducted credit reviews on customers to adjust credit limits in a timely manner.
    6. Monitored credit balances, payment performance, and overall customer history to establish credit holds and additional action as appropriate.
    7. Handled accounts requiring individual attention, problem accounts, and accounts with special arrangements.
    8. Identified and proposed accounts for further action when the collection becomes questionable.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration