A CRM Consultant is responsible for developing and delivering high-quality CRM business and technical solutions as per the needs of the client. Typical responsibilities listed on the CRM Consultant Resume include the following – providing support for businesses to improve their customer service practices; identifying areas where customer service should be enhanced; making recommendations and providing training; improving responsiveness to customer needs, and introducing new customer relationship management software.
Those seeking the job post must mention on the resume the following skills and traits – ability to handle multiple tasks, excellent critical thinking skills, knowledge of gathering information and providing software recommendations; and highly proficient with technology. To the minimum, a bachelor’s degree in a related field is required. A Master’s qualification will be advantageous, and prior work experience can also enhance job prospects.
Objective : 10 years of experience in the area of Information Technology in areas of requirement analysis, design, development, testing and implementation of Software Products and Enterprise Applications. Skilled in eliciting user needs, translating system needs and business goals into Functional and Non-Functional Requirements.
Skills : Dynamics CRM, Data Migration, SSRS.
Description :
Communications entered into agreement with AT&T, Inc.
Acquired AT&T's wireline business and statewide fiber network that provides services to residential, commercial and wholesale customers in Connecticut.
Acquired AT&T's U-verse video and satellite TV customers in Connecticut.
Worked closely with Application team and Modelling team to build and map data coherent with the requirement of the CRM (Customer Relationship Management) Application and Sterling model design.
Mapped the relationship between the AT&T USOC to DPI Service and Equipment (S&E) codes for various items built into CRM data.
Built SKUs for Grandfathered and Legacy/Day1 Products, Features/Packs, Bundles, CPE, Access Lines etc for both POTS and UVerse products.
Built SKU for new U-Verse Products for Voice over IP (VOIP), High Speed Internet (HIS) and Video products for both Residential and Business Customers.
Experience
2-5 Years
Level
Executive
Education
Master Of Science
Sr. Crm Consultant Resume
Summary : Over Nine Years of extensive IT experience in all SDLC phases, including requirement analysis, design, development, testing and implementation of enterprise applications on an IT Infrastructure Library using ServiceNow platforms. Three Years of experience as a ServiceNow Administrator/Developer in Designing, Configuring, Administrating, Scripting, Customization, Deployment and Integration of the ServiceNow ITSM platform, used in ITIL Management delivering medium to large-scale ServiceNow implementations.
Cared for the world, one person at a time inspires and unites the people of Johnson & Johnson.
Reviewed Technical Design Document, Review Database Design, Involving in UAT and Production Support).
Involved in gathering Business Requirements.
interacted with the users, analysts, developers, project manager and SME's to get a better view of the Business Processes.
Provided Functional Specifications of helpdesk and CRM application ticketing and incident management systems to support the company's technical operations.
Gathered requirements from stakeholders at various phases and developed to leverage Helpdesk and CRM within organization on End user self-enablement portal using CMS.
Provided helpdesk and CRM customization assistance including workflow administration, report setup, data imports, custom scripting and third party software integrations.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Jr. Crm Consultant Resume
Objective : Over 3+ years of experience in Customer Relationship Management using Microsoft Dynamics CRM. Experience on Technical and Functional areas using MS Dynamics CRM. Experience in Microsoft Dynamics CRM 2011, CRM 2013, and CRM 2015. Experience in Configuration, Customization, Deployment and Administration.
Skills : Metadata, Data Governance, Data Analysis, System Analyst, Oracle 10G.
Description :
Analyzed the requirements for the project.
Defined and implemented business process, required entities, and work flows for service management, risk Evaluation and management modules.
Involved in Design, customize, develop, and deploy Microsoft Dynamics CRM 2013 applications.
Applied and maintain all the Business and Security Rules by configuring Security Roles, Business Units, Teams, Field Security, Auditing and other System Settings.
Developed and debuged Plug-Ins in Dynamics CRM and custom XRM applications.
Installed and configured Dynamics CRM 2013 server, SQL and Report Servers, and Reporting Extensions.
Developed functional documentation of Information Systems and business needs.
Experience
2-5 Years
Level
Junior
Education
Bachelors In Engineering
Crm Consultant III Resume
Objective : Extensive Consulting industry experience with background in ERP/CRM. Developed out-of-box workflows and custom workflows for CRM 2013 based on user needs.
Automated business processes in sales & marketing, case management, online ticket / membership sales, seasonal fundraising and business intelligence. Projects include cloud.
Servered management, application hosting, custom modules, data modeling and migration.
Provided consulting services in project management, business analysis, configuration, training and support services for Microsoft Dynamics CRM .
Experience
2-5 Years
Level
Executive
Education
MBA
Crm Consultant II Resume
Objective : Experienced professional with a record of top performance in sales and customer support process improvement within SalesForce. Leadership: Approach every interaction and business challenge in a timely manner by applying problem-solving skills, persistence, teamwork, and resourcefulness to achieve positive results.
Skills : Systems Integration, Software Architecture, Software Design, Technical Director.
Description :
Experienced developing HTML content
Able to analyze business processes, procedures, and functions and make recommendations for improvement
Experienced with data collection, designing workflows, and audit requirements to determine suitability of the CRM software
Experienced with building and managing integrations with various third-party admissions applications (Common App, Royall/EAB, Liaison/UNICAS)
Experienced Designing and managing integrations with Enterprise Resource Planning/Student Information Systems
Analyzed current business practices and make recommendations to leverage various technology tools to improve business processes for admissions, retention and advancement.
Able to adapt to varying challenges and varying levels of user knowledge.
Experience
2-5 Years
Level
Executive
Education
Associates
Crm Consultant I Resume
Summary : Microsoft Dynamics CRM techno-functional Consultant focused on providing the best techno-functional solutions to the clients helping them achieve their goals and objectives in the customer relationship space with an array of exposure to Microsoft Dynamics CRM ranging from 4.0 to the latest in customizing and configuring the application.
Skills : Microsoft CRM Dynamics, .NET.
Description :
Analyzed the requirements for the project.
Defined and implemented business process, required entities, and work flows for service management, risk Evaluation and management modules.
Involved in Design, customize, develop, and deploy Microsoft Dynamics CRM 2013 applications.
Applied and maintain all the Business and Security Rules by configuring Security Roles, Business Units, Teams, Field Security, Auditing and other System Settings.
Develop and debug Plug-Ins in Dynamics CRM and custom XRM applications.
Installed and configured Dynamics CRM 2013 server, SQL and Report Servers, and Reporting Extensions.
Developed functional documentation of Information Systems and business needs.
Experience
10+ Years
Level
Senior
Education
Bachelors In Engineering
Assistant Crm Consultant Resume
Objective : Seeking a position that will draw heavily on existing Microsoft Dynamics Software, project management, analytical, technical, leadership, and training skills.
Skills : Microsoft CRM, SharePoint, SalesForce.com, Project Management, Training.
Description :
Developed business process maps and requirement documents for client.
Analyzed gaps and found work solutions for pending items.
Presented for CRM training classes for end users.
Created training documentation for CRM OD.
Responsible for project planning, cost containment, installation, business requirement gathering, and training.
Managed 5 technical consultants dedicated to the Oracle E-Billing system.
Managed development of custom applications by using SCRUM methodology.
Experience
2-5 Years
Level
Executive
Education
BA In Anthropology
Associate Crm Consultant Resume
Objective : Over 17 years experience in the SAP ERP modules, Financial Accounting and Controlling. Having been employed by SAP America, have implemented all sub-modules within the FI arena as well as all areas of controlling and profit center accounting. Implemented the module Project Systems as well as HR mini masters and cross application timesheets.
Skills : SAP Certification Financial Accounting And Controlling Certification OpenText VIM Certified.
Description :
Worked with Osborn Industries on weekends to enhance and fix problems with their CRM system.
Developed the assignment blocks within the UI framework to introduce new fields in the quality cases and address fields.
Set up data exchange in the Middleware to allow any changes in CRM BPs to be sent to ERP.
Created business partner relationships and roles for Branch Distributor and External Agents.
Maintained structure and attributes in the organizational model.
Defined new partner functions and partner determination rules for the Branch Distributor.
Corrected the format settings for products within the adaptor.
Experience
2-5 Years
Level
Executive
Education
BA In Accounting
Crm Consultant/Administrative Resume
Objective : Oracle Siebel CRM Certified Consultant with 9 years of experience as CRM Business System Analyst and Solution Architect. Currently working as a Techno Functional Consultant and expert in executing multiple Sprints/User stories on Agile Methodology. Articulate business requirement document (BRD), functional specification document (FSD), Use case document, Test Scripts, UML and Process Flow diagrams.
Skills : Attention to Detail, Excel, Powerpoint, Mathematics, Internet Research, Presentation .
Description :
Created new transactions for Opportunity management.
Designed and maintained requirement documents for custom system and WebCenter.
Wrote test cases for requirements.
Developed out-of-box workflows and custom workflows for CRM 2013 based on user needs.
Worked on supporting the CRM 2011/2013 production environment and resolving the issues for CRM production environment.
Able to adapt to varying challenges and varying levels of user knowledge.
Trained and performed side by side with new hires.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Crm Consultant Resume
Summary : 6 years of IT experience, which includes Analysis, Design, Development, and Testing and a one pre sales experience Over 6 years of experience in design and development in ETL tools, CRM integration ,Siebel MDM solutions Strong experience in Designer tools like Source Analyzer, Target Designer, Transformation Developer, Mapping and Mapplet Designer along with Workflow Manager and Monitor tools.
Skills : Salesforce Design, Team manager.
Description :
Worked as Siebel Configurator for a TCS client Advanced Sterlization Products, A Johnson and Johnson Operating Company, a subsidiary of Johnson & Johnson Company, develops and markets advanced medical devices for minimally invasive and open surgical procedures.
Carried out Siebel Configuration for Biosense Webster Inc.
Carried out Enhancement Requests.
Supported UAT and System Testing.
Worked as a Siebel Configurator Ethicon Endo Surgery, Inc.
Worked with senior staff to develop business performance metric reporting suite.
Worked closely with process support staffs that are able to assist with non-customer facing.
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