Customer Care Representative Resume Samples

A customer care representative acts as a liaison and provides information pertaining to the company’s product and service. The other tasks commonly listed on Customer Care Representative Resume include – managing huge amount of calls, generating sales leads, identifying and assessing customer needs, having a strong relationship with customers through interactive communication, providing accurate information to the customers, and handling customer complaints.

The major competencies and qualifications that employers look for in a customer care representative are – good communication skill, the ability to over-cross sales quota, good interpersonal skills, abilities to handle stress and a solid customer-oriented approach. While a high school diploma is mandatory for this role, many of the eligible resumes make a mention of a college or associates degree along with experience in the service field.

Customer Care Representative Resume

Objective : Dedicated individual who has an ambition to succeed in life. I'm seeking a position where I can develop and excel within the company. Although I have extensive experience in customer service, it has taught me how to work efficiently on my own through any obstacle.

Skills : Working Knowledge Of MS Word, Access, Excel, Outlook, PowerPoint, Visio, HTML, Adobe Photoshop And Acrobat. Working Knowledge Of The Following Databases, Oracle, Citrix, Richter, Softrax, Salesforce, Clientel, QAD, DTI, UPS, FedEx. Type 47 Wpm. 10-key By Touch: 8351 Wph. Multi-line Phone Systems.

Description :

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma


Business Customer Care Representative Resume

Objective : Motivated customer service specialist with over 3 years experience in a fast-paced, team-based environment. Qualified customer service specialist with 3 years in fast-paced customer service and call center environments. Customer service specialist excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Skills : Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Publisher, Microsoft Outlook, Internet Explorer, Fluent In English, Fluent In Haitian Creole

Description :

  • Assists with customer problems such as missed shipments price adjustments and backorders; continually strive for a prompt resolution.
  • Frequently works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls.
  • Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly.
  • Processes all phone fax mail e-mail dropship and verbal orders from customers.
  • Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to customer service supervisor or manager in a courteous manner.
  • Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested.
  • Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information prices and availability and changes in stock number.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Psychology


Customer Care Representative, E-Commerce Resume

Objective : To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Professional, Energetic Technical Support representative who provides the experience and critical thinking necessary to successfully facilitate client relations. Award-winning customer support professional who has advanced quickly in all positions.

Skills : Microsoft, Customer Service, Business Development, Account Management

Description :

  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Contributed to an 8% sales increase by improving lead-generation and sales-tracking techniques.
  • Accomplishments repeatedly exceeded monthly goals for customer satisfaction and call volume.
  • Assisted customers on the phone and through email with question resolution, technical support and troubleshooting regarding their service plan and equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS Business Administration

Customer Care Representative/Receptionist Resume

Summary : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 9 years of retail experience in a fast-paced, team-based environment.

Skills : Medical Terminology, Anatomy & Physiology, Appointment Scheduling, Medical Record Management, Professional Phone Etiquette. Pleasant And Empathetic Demeanor

Description :

  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Worked under strict deadlines and responded to service requests and emergency call -outs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed quality communication, customer support and product representation for each client.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associate of Science

On-Site Customer Care Representative Resume

Objective : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Word, Excel, Powerpoint, Mac

Description :

  • Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained an excellent level of customer satisfaction in a high volume, fast-paced call center.
  • Meeting or exceeding monthly performance objectives including call quality, attendance and punctuality, adherence and call handle time.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Customer Care Representative Resume

Objective : Experienced Customer Care Representative with demonstrated ability to manage high volume of accounts and assignments. Excellent writing and grammar skills with the ability to follow regulations, policies and procedures while meeting company guidelines and ensuring customer satisfaction. Known for concise troubleshooting and problem solving.

Skills : Customer Service, Call Center, Problem Resolution, Typing, Multi-Line Phone System

Description :

  • Assist in plan-o-gram implementation and maintenance quickly and effectively solve customer challenges and requests.
  • Maintain register countertops and bags; implement register countertop plan-o-grams.
  • Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
  • Monitor cash levels and make appropriate drawer pulls as directed by the store manager.
  • Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
  • File receiving paperwork accurately for weekly review by superior manager.
  • Communicate with transportation and warehouse team in three different locations.
  • Worked within multiple systems to look up customer information, process payments, and research technical issues.
  • Exceled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate of Science

Senior Customer Care Representative Resume

Objective : Experienced office professional; detail orientated and customer service driven seeking a position where I can use a diverse skill set. Strengths include: Customer Service in Office and Call Center Environment Marketing and Sales Microsoft Office Suite Accounts Payable/Receivable Purchasing and Sales Reporting.

Skills : Microsoft Office, Customer Service, Human Resources, Office Administration, Customer Relations

Description :

  • Assist managers and staff in navigating through lawson to enter information regarding employee relations, performance improvement, corrective counseling, and other human resources issues as needed.
  • Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
  • Resolve problems by clarifying the employee complaint; determining the cause of the problem; selecting and explain the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
  • Support effective implementation of the hr support model; direct employees and managers to the appropriate source of information (self-service portal, hr service center) and facilitate access.
  • Provide help on navigating internal resources on self-service and hr technology tools.
  • Allowing customers to share their concerns while helping them select a package that fits their needs.
  • Successfully completed training course on effectively handling escalated customer calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Care Representative II Resume

Summary : Able to manage multiple tasks, set appropriate priorities and meet stringent deadlines. Demonstrated ability to systematically identify, analyze and resolve complex problems Highly motivated, conscientious and confident self-starter who performs well under pressure. Communicate well with excellent interpersonal and organizational skills.

Skills : Customer Relations, Customer Service, Inventory, Revenue Handling.

Description :

  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Operated a pc/image station to obtain and extract documents information, activities and changes in the database.
  • Thoroughly documented inquiry outcomes for accurate tracking and analysis.
  • Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researched and analyzed data to address operational challenges and customer service issues.
  • Used computerized systems for tracking, information gathering and troubleshooting.
  • Received and placed follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Degree

Customer Care Representative I Resume

Objective : A self-motivated individual seeking to obtain a job using my customer service and interpersonal skills. Also to perform the assigned job to the best of my ability as well as succeed individually, while also striving to promote teamwork throughout the company and exceeding expectations.

Skills : Keyboarding Rate: 50wpm, Data Entry, Have Excellent Knowledge Of Microsoft Word, Excel, And PowerPoint

Description :

  • Processes and completes multiple work types and properly routes cases or tasks for processing to other team members or departments.
  • Effectively recognizes, loads, orders, and/or cancels outstanding case requirements while communicating effectively with the customer and properly noting systems.
  • Attend, apply and retain training to effectively perform and manage daily tasks.
  • Effectively and accurately researches understands, uses, and adds case history documentation.
  • Accountable for meeting department standards for productivity, and accuracy.
  • Communicates effectively with team members, external customers, leaders, and other dep.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate of Arts

Customer Care Representative Resume

Headline : Accomplished non-profit management professional with broad knowledge and experience in all areas of non-profit operations. Proven track record of successful local agency management that includes fund development, strategic planning, program development, and volunteer management. Highly effective in training and curriculum development. Provided leadership to diverse populations in the areas of special event fundraising, board participation, and diversity initiatives.

Skills : Microsoft Office, Payroll, Customer Service, Sales, Logistics

Description :

  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Communication skills focused on understanding customer needs and developing resolutions.
  • Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
  • Able to stay calm when confronted with angry customers and defuse tense situations.
  • Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
  • Build and maintain enduring customer relationships to boost sales and generate repeat business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma