A Customer Solutions Agent is a specialized professional who delivers professional solutions to the customer’s queries and issues. While the job duties vary based on the work setting, the following are certain core tasks seen on the Customer Solutions Agent Resume – developing, leading and implementing new initiatives that focus on customer advocacy; managing personal activity to meet schedules along with telephone and sales objectives; training new associates; generating sales opportunities across all sales channels, and conducting new member orientation calls.
The most sought-after skills for the post include the following – strong administrative skills; technical knowledge, advanced knowledge of call routing and case management processes; the ability to use knowledge management systems; phone and remote support experience; e-support experience and knowledge and multitasking skills. Employers prefer those possessing a degree in marketing or business administration.
Objective : Seeking a post of a Customer Solutions Agents, responsible for assisting with inquiries, complaints, orders, and reservations, cancellations, and acting as gatekeepers.
Skills : Management, Customer Service, Computer, Effective communication and listening skills.
Description :
Documented customer transactions accurately in the billing system and completed require administrative tasks such as accurate tracking of sales and/ or saves in online tools.
Scheduled customer appointments in accordance with established procedures.
Responded to customer complaints in a professional manner; attempted to resolve complaints successfully in accordance with established guidelines.
Presented benefits of products and services on all calls including billing, technical, and collections.
Retained and upgraded cable services in accordance with company requirements and customer needs.
Received high volume of incoming phone calls and responded to inquiries in a timely matter.
Utilized consultative approach in an effort to present the value of products and services with the purpose of retaining core products and customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Solutions Agent / Representative Resume
Objective : Seek to work as emphasize in communication abilities, Facilitates ticket sales, passenger check-in, baggage, and special accommodations daily basis.
Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitored the service event through completion for compliance.
Managed the service requests of customers through different access channels.
Reviewed customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
Provided resolution and feedback based on analysis.
Worked with escalated customers and drives actions in post incident reviews.
Managed multiple tasks or cases simultaneously without supervision.
Developed relationships quickly over the phone with customers and technical audiences.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : Looking for Customer Solutions Agent position. Charismatic and energetic agent, highly creative in developing training strategies that build strong teams and cultivate positive environments.
Skills : Problem solving, Customer service agentt skills, Time management, Listening skills.
Description :
Collaborated with management teams to stay updated on new products, services, and policies.
Recorded customer information within our customer service database.
Engaged with clients in a friendly and professional manner while actively listening to their concerns.
Offered support and solutions to customers in accordance with the company's customer service policies.
Worked with team to manage daily workflow so that all inquiries are responded to by close of business.
Proactively assisted customers to avoid or reduce problem occurrence.
Developed and assisted with training for CBO bookkeepers.
Provided trial sample products (mats, restroom products, soap etc.) to customers for a defined period of time.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : To obtain a job as a Telecommunicator Service Representative. A job that will challenge me and allow to use my education, skills, and past experiences in a way that is both beneficial to self, clients and employer and allow for further growth and advancement.
Skills : Routing Programs, Microsoft Office Suite, Excel And PowerPoint, Excellent Customer Service.
Description :
Placed and received phone calls with the intent of promoting or selling the company's products or services.
Answered calls professionally while projecting a friendly persona.
Researched solutions to customer inquiries using available resources.
Handled, documented, and resolved customer complaints.
Provided customers with information on available products and services.
Managed appropriate queues and follows up with customers as necessary and when instructed.
Conduct outgoing calls to customers in order to preserve and grow sales.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent / CSR Delivery Resume
Objective : Seeking a career that will allow to learn new skills and work as a cooperative member of a Customer Solutions Agent team. Am eager to implement knowledge from prior work experience to serve as an asset to a new work environment.
Skills : Attention to detail, Team Environment, Customer Oriented Skills, Forklift Operation.
Description :
Established relationships with customers. Met and exceeded customer expectations.
Ensured customers have a pleasurable experience.
Accurately and quickly picked customer orders and prepared for delivery or pickup.
Ensured that customer orders are shipped on time, to the right location, and with the right parts.
Maintained a clean, neat, orderly, efficient, and safe environment.
Responsible to ensure materials are not damaged during handling, shipping, receiving or storage processes.
Designated schedules and deadlines for shipping and delivered related tasks and ensured that schedules and deadlines are met.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Solutions Agent Resume
Objective : Customer Solutions Agent is responsible for providing a premium customer experience by delivering the highest quality of service in a timely manner. The agent will be responsible for taking care of customers over the phone and via email, while also following up on any issues that arise.
Skills : Product Information Management, Telemarketing, Administration, Customer Service, Communication.
Description :
Maintained cross-functional relationships over several different lines of businesses.
Educated customers about the company and walking them through the steps so that they receive the best experience.
Handled a variety of customer issues in regards to their accounts researched data.
Addressed and resolved customer product complaints empathetically and professionally.
Scheduled service on large appliances, defused irate customers, processed replacements, explained policies, notated.
Handled a wide variety of customer problems, from retail issues to repair problems.
Cooperated with other departments and business units about everything concerning B2B clients, respecting the pre & after sales process.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent / CSR Warehouse Resume
Headline : To obtain a position that will enable me to use my strong organizational skills, educational background, and use my communication knowledge.
Received, stored and loaded products at a rapid pace.
Helped to ensure that warehouse is kept clean and safety codes are followed.
Established and maintained effective working relationships with employees, officials, and customers.
Investigated and reported reasons for discrepancy errors in computation or count.
Established and maintained effective working relationships with co-workers, supervisors and customers.
Responsible for warehouse receiving, picking, shipping and stocking.
Maximized sales by shipping on accurately.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Headline : Sales professional with extensive experience in account and customer and relationship management. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills : Microsoft Office, Customer Service,Listen Attentively, Solve Problems Creatively.
Description :
Assisted existing commercial and residential customers in resolving issues.
Provided service quotes for new customers.
Established customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
Communicated concise and accurate information.
Provided customer retention by providing high level customer service and offering alternatives to cancellation request.
Established understanding of customer needs, issues, and requests.
Identified opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.).
Interacted with customers and employees to determine service, resolved complaints, and escalates the more complex issues to the appropriate level.
Served as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : Over 1-3 years of Experience in Customer Experience Agent it related to role preferred, Proficient used platforms such as ZenDesk, Salesforce, Demonstrated positive approach toward customers,
Skills : Microsoft Office, Customer Service, Verbal and Writting Skills, Management Skills.
Description :
Answered customer calls and replied to email inquiries in a fast-paced environment.
Acted as a point of escalation for complex customer and process issues.
Resolved high priority customer escalation.
Assisted customers with navigating the website.
Prioritized daily tasks and directs assignments to aids in maximizing efficiency.
Managed Ad-hoc projects as needed.
Took on additional responsibilities and trains to improve overall customer experiences.
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