Customer Solutions Agent Resume
Objective : Seeking a post of a Customer Solutions Agents, responsible for assisting with inquiries, complaints, orders, and reservations, cancellations, and acting as gatekeepers.
Skills : Management, Customer Service, Computer, Effective communication and listening skills.
Description :
- Documented customer transactions accurately in the billing system and completed require administrative tasks such as accurate tracking of sales and/ or saves in online tools.
- Scheduled customer appointments in accordance with established procedures.
- Responded to customer complaints in a professional manner; attempted to resolve complaints successfully in accordance with established guidelines.
- Presented benefits of products and services on all calls including billing, technical, and collections.
- Retained and upgraded cable services in accordance with company requirements and customer needs.
- Received high volume of incoming phone calls and responded to inquiries in a timely matter.
- Utilized consultative approach in an effort to present the value of products and services with the purpose of retaining core products and customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Solutions Agent / Representative Resume
Objective : Seek to work as emphasize in communication abilities, Facilitates ticket sales, passenger check-in, baggage, and special accommodations daily basis.
Skills : Microsoft Office, Customer Service, Detail oriented skills, Management skills.
Description :
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitored the service event through completion for compliance.
- Managed the service requests of customers through different access channels.
- Reviewed customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provided resolution and feedback based on analysis.
- Worked with escalated customers and drives actions in post incident reviews.
- Managed multiple tasks or cases simultaneously without supervision.
- Developed relationships quickly over the phone with customers and technical audiences.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : Looking for Customer Solutions Agent position. Charismatic and energetic agent, highly creative in developing training strategies that build strong teams and cultivate positive environments.
Skills : Problem solving, Customer service agentt skills, Time management, Listening skills.
Description :
- Collaborated with management teams to stay updated on new products, services, and policies.
- Recorded customer information within our customer service database.
- Engaged with clients in a friendly and professional manner while actively listening to their concerns.
- Offered support and solutions to customers in accordance with the company's customer service policies.
- Worked with team to manage daily workflow so that all inquiries are responded to by close of business.
- Proactively assisted customers to avoid or reduce problem occurrence.
- Developed and assisted with training for CBO bookkeepers.
- Provided trial sample products (mats, restroom products, soap etc.) to customers for a defined period of time.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : To obtain a job as a Telecommunicator Service Representative. A job that will challenge me and allow to use my education, skills, and past experiences in a way that is both beneficial to self, clients and employer and allow for further growth and advancement.
Skills : Routing Programs, Microsoft Office Suite, Excel And PowerPoint, Excellent Customer Service.
Description :
- Placed and received phone calls with the intent of promoting or selling the company's products or services.
- Answered calls professionally while projecting a friendly persona.
- Researched solutions to customer inquiries using available resources.
- Handled, documented, and resolved customer complaints.
- Provided customers with information on available products and services.
- Managed appropriate queues and follows up with customers as necessary and when instructed.
- Conduct outgoing calls to customers in order to preserve and grow sales.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent / CSR Delivery Resume
Objective : Seeking a career that will allow to learn new skills and work as a cooperative member of a Customer Solutions Agent team. Am eager to implement knowledge from prior work experience to serve as an asset to a new work environment.
Skills : Attention to detail, Team Environment, Customer Oriented Skills, Forklift Operation.
Description :
- Established relationships with customers. Met and exceeded customer expectations.
- Ensured customers have a pleasurable experience.
- Accurately and quickly picked customer orders and prepared for delivery or pickup.
- Ensured that customer orders are shipped on time, to the right location, and with the right parts.
- Maintained a clean, neat, orderly, efficient, and safe environment.
- Responsible to ensure materials are not damaged during handling, shipping, receiving or storage processes.
- Designated schedules and deadlines for shipping and delivered related tasks and ensured that schedules and deadlines are met.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Solutions Agent Resume
Objective : Customer Solutions Agent is responsible for providing a premium customer experience by delivering the highest quality of service in a timely manner. The agent will be responsible for taking care of customers over the phone and via email, while also following up on any issues that arise.
Skills : Product Information Management, Telemarketing, Administration, Customer Service, Communication.
Description :
- Maintained cross-functional relationships over several different lines of businesses.
- Educated customers about the company and walking them through the steps so that they receive the best experience.
- Handled a variety of customer issues in regards to their accounts researched data.
- Addressed and resolved customer product complaints empathetically and professionally.
- Scheduled service on large appliances, defused irate customers, processed replacements, explained policies, notated.
- Handled a wide variety of customer problems, from retail issues to repair problems.
- Cooperated with other departments and business units about everything concerning B2B clients, respecting the pre & after sales process.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Solutions Agent / CSR Warehouse Resume
Headline : To obtain a position that will enable me to use my strong organizational skills, educational background, and use my communication knowledge.
Skills : Strong Organizational Skills, Opening/closing Procedures, Telecommunication skills, Order entry.
Description :
- Received, stored and loaded products at a rapid pace.
- Helped to ensure that warehouse is kept clean and safety codes are followed.
- Established and maintained effective working relationships with employees, officials, and customers.
- Investigated and reported reasons for discrepancy errors in computation or count.
- Established and maintained effective working relationships with co-workers, supervisors and customers.
- Responsible for warehouse receiving, picking, shipping and stocking.
- Maximized sales by shipping on accurately.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Headline : Sales professional with extensive experience in account and customer and relationship management. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills : Microsoft Office, Customer Service,Listen Attentively, Solve Problems Creatively.
Description :
- Assisted existing commercial and residential customers in resolving issues.
- Provided service quotes for new customers.
- Established customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Communicated concise and accurate information.
- Provided customer retention by providing high level customer service and offering alternatives to cancellation request.
- Established understanding of customer needs, issues, and requests.
- Identified opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.).
- Interacted with customers and employees to determine service, resolved complaints, and escalates the more complex issues to the appropriate level.
- Served as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Solutions Agent Resume
Objective : Over 1-3 years of Experience in Customer Experience Agent it related to role preferred, Proficient used platforms such as ZenDesk, Salesforce, Demonstrated positive approach toward customers,
Skills : Microsoft Office, Customer Service, Verbal and Writting Skills, Management Skills.
Description :
- Answered customer calls and replied to email inquiries in a fast-paced environment.
- Acted as a point of escalation for complex customer and process issues.
- Resolved high priority customer escalation.
- Assisted customers with navigating the website.
- Prioritized daily tasks and directs assignments to aids in maximizing efficiency.
- Managed Ad-hoc projects as needed.
- Took on additional responsibilities and trains to improve overall customer experiences.
Experience
2-5 Years
Level
Executive
Education
GED
