A Dealer Service Representative is an individual who serves clients post-sales in carrying out service issues of the products sold. They also serve clients by providing information on the product pre and post-sales. These representatives play a vital role in providing information to the management about the realistic feedback of the products and suggesting corrections to the services and products to develop business. A well-drafted Dealer Service Representative Resume includes- preparing a service schedule as per the complaints or service request received, expediting service and maintaining the goodwill of the company, attract new potential clients by assisting product and service-related queries.
To better fit into this field, an individual should have a good product and market knowledge, telephonic skills, customer service-oriented attitude, communication skills, patience and listening attitude, time management, documentation skills to file the client details and complaints received. A high school diploma is must, familiarity and experience in the service industry is an asset.
Objective : A challenging and rewarding Dealer Service Representative position within a growing company that will utilize my skills and experience as well as an offer growth opportunity.
Served in two increasingly responsible roles for this leading-edge, global bicycle product manufacturing organization.
Existed, and developed new relationships with bicycle dealers in North America in order to provide uncompromising sales and service support.
Provided sales support to 3 national sales territories representing $20 million in revenue.
Educated dealers and consumers on new product and its technical features and benefits.
Managed sales territory order book in 3 different order management system, most recently in the SAP enterprise system.
Included backlog, preseason and special order maintenance.
Participated in new hire training.
Experience
2-5 Years
Level
Executive
Education
Diploma
Dealer Service Representative Resume
Objective : Dealer Service Representative dedicated to driving customer satisfaction and product visibility through active listening and problem solving. Experienced in public relations, relationship building and special event management.
Managed the day-to-day order processing, warranty claim submission and tech support needs for 100+ dealers.
Able to work with 6 or more applications at once.
Assisted car dealers, and customer's with vehicle retail and lease accounts.
Worked on the dealer assist team, which handled all escalated dealer calls with problem solving skills.
Worked with field account executives to solve customer and dealer problems.
Answered any questions a regular dealer service representative would have when a dealership would call and the representative did not know the answer.
Processed lien releases, and gave lease and retail quotes, and figured personal property taxes on leases in states which require personal property taxes.
Experience
2-5 Years
Level
Executive
Education
GED
Dealer Service Representative Resume
Summary : Over ten years of successful experience dealing with all facets of retail management including: world class customer service, increased sales, recruitment development and retention of top level staff, control of operational budgets, manage payroll, ensure clean and cohesive merchandising standards, and guarantee accurate receiving/distribution.
Skills : Relevant Strong Work Ethic, Positive Attitude, Good Communication, Time Management, Team Player Accept And Learn From Criticism, Computer Skills.
Description :
Answered incoming calls from customers.
Helped w/accounting issues.
Taken payment for orders/bill.
Delayed on orders through email or call.
Setup pick-ups and deliveries.
Placed/monitored web orders.
Responded to emails.
Experience
10+ Years
Level
Senior
Education
GED
Dealer Service Representative Resume
Summary : Detail-oriented and quality Dealer Service Representative who excels in the areas of analysis, research, interpretation, and problem-solving. Works well independently or in a team environment to accomplish objectives in a quality and timely manner. Committed to carrying out the employer's mission, vision, and core values with the highest degree of integrity.
Skills : Strong organizational , Active listening , seasoned in conflict resolution, sharp problem solver, courteous demeanor, energetic work attitude, telecommunication and adaptive team player.
Description :
Processed 20-30 incoming credit applications from applicable pipeline for dealerships in Northeast Region of US in a timely manner.
Verified credit stipulations (income, employment, proof of residence and/or proof of paid accounts) placed on loans by Underwriting/Credit Department prior to the funding of these loans.
Reviewed contract packages imaged into system to ensure proper and correct documents are received in accordance with Ally's requirements.
Effectively managed time between processing applications and funding loan packages.
Received inbound calls from dealerships calling in check status of funding on loans, dealer reserve issues and/or general inquiries.
Met departmental goals reviewing/funding an average of 36 loans daily/4.5 loans per hour.
Ensured compliance with company polices and procedures are enforced as well as state and federal regulations.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Dealer Service Representative Resume
Headline : Experienced clerk of the court; with knowledge in administrative clerical office type settings within the legal community. Who also utilizes interpersonal skills by means of being able to produce results in an efficient and communicative manner.
Skills : MS Office, Customer Service.
Description :
Served as liaison between dealers, customers, and dispatchers.
Handled between 60-80 calls per day, while entering 30-50 faxes a day.
Effectively handled irate customers.
Filed incoming faxes and orders received by the company.
Received requests for installations via telephone, fax, and email.
Typed incoming orders for dealerships and distributors.
Contacted customers and dealerships to schedule appointments and follow up on previous appointments.
Experience
5-7 Years
Level
Executive
Education
BA
Dealer Service Representative Resume
Summary : An experienced Dealer Service Representative professional with a proven track record in banking operations, financial sales, customer service, audit, compliance, and investigation.
Skills : Microsoft Office, Computer, Customer Service, Management, Window Knowledge.
Description :
Wrote bid proposals outlining clients' specifications and needs.
Negotiated service agreements with clients including pricing, terms of sales, and credit terms.
Emphasized product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.
Completed expense reports, sales reports, and other paperwork.
Completed product and development training as required.
Arranged for installation and testing of alarm system products.
Provided customers and alarm technicians with ongoing technical support for home and office security and automation systems.
Experience
10+ Years
Level
Senior
Education
Associates In Computer Information Systems
Dealer Service Representative Resume
Summary : Dealer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : MS Office, Planning Skills.
Description :
Collaborated with upper management to provide oversight on marketing materials and selling strategies.
Became employee of the month.
Able to overly exceed the expected amount of credit applications to be processed in 8 hour workday with very minimal errors in a timely manner.
Able to assist other departments when needed as there may be an excessive amount of loans that need to be processed before following business day Skills Used I demonstrate a high level of efficiency while performing my job tasks on daily basis.
A DSR is responsible for maintaining a strong relationship with each dealership through outbound calls and weekly visits to each dealership in our territory.
Serviced dealership, representatives, collections and customers with questions on an application.
Served mainly the credit analyst (I have also been trained in that field) to finalize the loan.
Experience
10+ Years
Level
Senior
Education
MS
Dealer Service Representative Resume
Objective : Responsible for Communicating with MTD Dealer Network, primarily by phone, in a professional manner, Answering Service Manager and Technicians questions concerning assembly, operation, repair, warranty, and maintenance related to the products.
Skills : Customer Service, Communication Skills.
Description :
Received and processed furniture orders via email, phone or fax.
Coordinated and tracked furniture from the ordering to delivery of all furniture orders with sales and customers.
Worked with customer to resolve disputes by issuing debits, credits and return authorizations.
Closed out invoices to finalize and completion of merchandise orders.
Efficiently resolved invoice/pricing issues together with Finance.
Shipped replacement parts as requested.
Processed import and export orders, including organizing transport with Shipping.
Experience
2-5 Years
Level
Executive
Education
B.S. In Finance
Dealer Service Representative Resume
Objective : Dealer Service Representative professional provides expertise in problem-solving, handling confidential information documentation process to build customer relationships and generate profits. Known for strengths in the following areas: knowledge, multi-tasking, professionalism, active listening, accuracy, and patience.
Included key account maintenance, helped revive critical accounts with weekly contact and outreach techniques, good with data entry and EDI order processing.
Provided marketing ideas for Ultimate Direction, community outreach & race/event sponsorships.
Worked with customers and retailers, relayed information product highlights through personal use, answered questions via email and phone.
Updated UD Social Media status weekly with relevant info to aid in growth & visibility.
Responsible for coordinating and prioritizing shipments, local and drop ship, with Logistics & Shipping, and creating/managing delivery notes in this function Provide support to quality function in resolution of customer incidents.
Experienced in most of the states in the country.
Provided exceptional customer relations with dealers.
Experience
2-5 Years
Level
Executive
Education
GED
Dealer Service Representative Resume
Summary : Professional Dealer Service Representative with strong office and organizational skills, good energy, and a positive outlook. A hard worker who is detail-oriented and stays on task, while still being able to multi-task. Fast learner, self-motivated, team player and produces quality work.
Skills : Social Media, Social Media Marketing, Social Networking, Blogging, Sales, Customer Service.
Description :
Responsible for selling LEAF Capital Funding leasing products and services for profitable growth.
Worked on a team with others and cross-functionally to resolve dealer issues.
Built long-term relationships with dealers and customers.
Provided quick turnaround on applications and funding of bookings on paperwork to our dealers.
Processed lease documents, rate requests, decisions on applications.
Achieved team volume and quotas by servicing our dealers and customers with sales calls.
Handled multiple systems on dual monitors and managing multiple phone lines.
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