A Dealer Support Representative acts as a link between the dealer and management of the company. The job description includes communicating with dealers and assisting them in person as well as through technical modes. They educate dealers about possible commercial activities and also implement the solution to maximize profits. They extend their support on behalf of management in accordance to reach out to the lower market or client base. A well-drafted Dealer Support Representative Resume includes – resolve issues related to service and quick response at every level of progress and maintaining the quality of the company, acting as a voice of the dealer, and providing feedback to the management to make effective decisions within the organisation and assisting and training dealers on the launch of new products and guide them through the sales and service.
To be apt for the role, one should be able to build rapport with the dealers and have a strong market and clientele base. Having strong verbal and oral communication skills is an asset. Should be able to perform multi-tasking, work in a team environment. Should be able to generate and document reports of meetings and dealers’ progress as and when required. A bachelor’s degree is a must while having a minimum of two years of direct interface with dealers and clients is preferred.
Summary : Expertly proficient in several Microsoft Office applications. 15+ years of experience using a computer. Exceptional typing speed of 80-85 WPM. Outstanding phone skills. Very detail-oriented. Exceptional teamwork skills, as well as being able to work independently. Punctual and able to multi-task. Excellent communication skills in written and verbal presentations.
Responsible for providing subscribers with training and software support.
Performed printer installations and troubleshooting assistance for client-side hardware issues.
Created and presented online individualised training to clients.
Worked with local retailers to set up appointments for product demonstrations or training classes.
Coordinated all product training programs within your region.
Provided technical support for product features that are not yet available (e.g., software updates).
Prepared product warranties and compliance reports.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Dealer Support Representative Resume
Objective : To obtain a challenging Dealer Support Representative position in which utilises my knowledge and skills in an environment that promotes continuous self-improvement and offers a strong opportunity for advancement. I am always striving to improve upon myself including taking online courses for refreshers in Java and Front End Development.
Skills : Office: Word, Office PowerPoint, Office Excel.
Description :
Answered incoming service call from car dealerships regarding questions from customer's contracts.
Managed inventory and distribution of products by region.
Verified Lease Contracts related to MSRP, payment information, taxes.
Certified title and commission is correct prior to paying the dealership for their contract.
Processed title, credit, and Insurance Applications.
Ordered appraisal CDA reviews and prepare reports for Underwriting to determine final value determination.
Prepared spreadsheets and data reports to ensure that my department stays within turn time agreements.
Experience
2-5 Years
Level
Executive
Education
GED
Dealer Support Representative Resume
Headline : Dealer Support Representative with 5 years of experience in Developing and maintaining dealer relationships through working closely with dealers and their representatives to ensure fair treatment of dealers, their representatives, and their customers, Developing the Dealer Relations Plan detailing the companys strategy to build strong relationships with dealers and their representatives, Maintaining vendor relationship with all dealer customers by following up on business opportunities to ensure a positive customer experience.
Skills : Microsoft Office, Customer Service, Mental Health.
Description :
Reviewed credit applications with auto dealers.
Set up new auto dealers in our auto financing portal.
Visited dealers to keep up to date with all of our programs and assist them with structuring deals.
Generated reports to calculate how to increase our new application submissions and get more deals approved.
Created spread sheets which increased our volume more than 30%.
Responded to incoming customer support calls/emails, assisted dealers with order planning, product information, and sales promotions.
Handled all incoming customer support calls/emails, assisted with order entry, dealer record keeping, and warranty information.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Psychology
Dealer Support Representative Resume
Summary : Dealer Support Representative with 7 years of experience in Ensuring that all payments are processed correctly and timely; assists in resolving payment disputes by following up on all payments as needed, Maintaining a positive relationship with customers; keeping them informed of any changes in product availability or pricing; ensuring that every customer receives.
Skills : Training, Time Management, Diesel Exhaust Retrofits, Work Under Minimal Supervision, Product Support.
Description :
Provided product technical support to all Cleaire dealers in the southern California region as well as southern Nevada and Arizona.
Provided support to all the dealers in my territory with their warranty issues as well as support on how to improve sales and processes to improve the end-user's experience with Cleaire products.
Continued to provide all technical training to Cleaire dealers and end-user customers.
Attended industry trade shows, Set up demonstration equipment, hosted sales seminars, and customer visits to the production facility.
Worked closely with Underwriters and Purchase reviewers to ensure that loans meet guidelines and prepare loan docs for Underwriter's approval and for Purchase reviewer's clear to fund.
Assisted dealers in making informed decisions by solving problems as they arise.
Provided technical support to dealers' systems, applications, or hardware.
Experience
10+ Years
Level
Senior
Education
Associate's
Dealer Support Representative Resume
Objective : Dealer Support Representative is responsible for Creating new accounts by engaging with prospects and customers, Understanding customer needs, Creating a plan to close new accounts by identifying best practices and working with the sales team to ensure that goals are achieved.
Skills : Excel, Word, Supervising Skills, Team Work.
Description :
Provided technical support to dealer's products via phone, email or online forum.
Provided customer service and troubleshoot system issues with positive customer service experience.
Worked in a team environment with other employees (non-tech) where possible.
Worked with IT departments to resolve issues and enhance the company's IT infrastructure.
Answered customer questions and concerns about products or services.
Answered customer questions on sales and technical issues.
Maintained customer records.
Experience
2-5 Years
Level
Executive
Education
BS
Dealer Support Representative Resume
Objective : Placement in a Dealer Support Representative position where my education, leadership qualities, and work experience can be used to create new services and opportunities in business, Provide technical support to customers who are experiencing technical issues with their products, Ensuring that all sales people are trained in product knowledge base techniques and how to use it effectively in their daily work life.
Skills : Outlook, Word, PowerPoint, Excel, Training.
Description :
Worked with Sales, Operations and Engineering to develop dealer relations.
Negotiated pricing, warranty terms and terms of sale with dealers.
Assisted in the development of dealer websites, catalogs and marketing materials.
Helped educate dealers on new products and services.
Assisted in customized training for sales reps to help them market their product line effectively.
Provided the team with training and support around the dealers product portfolio and service offering.
Supported dealers with technical issues related to their products, such as firmware updates, software updates/upgrades, security patches, etc.
Experience
2-5 Years
Level
Executive
Education
MS
Dealer Support Representative Resume
Objective : As a Dealer Support Representative, responsible for Developing a relationship of trust with dealers, Responding to inquiries from dealers in a professional manner, Providing technical support and answer dealer questions on a daily basis, and also Ensuring dealers have the latest information on new products and services available at their dealership.
Skills : Training, Time Management, Diesel Exhaust Retrofits, Work Under Minimal Supervision, Product Support.
Description :
Ensured that dealers are well informed on product information available in their local market.
Provided general dealer support to dealers by responding to inquiries in real time via phone and email.
Assisted dealers in resolving technical concerns by providing expert knowledge on the products and their features.
Assisted dealers in establishing a positive relationship with their customers by providing helpful information on products and services they offer them.
Provided support to dealers and distributors through a wide range of services: technical support, customer service, software updates and product upgrades, as well as sales and marketing efforts.
Experienced in computer systems and network related technology (e.g., Internet access, servers) to provide effective technical support to dealers and distributors.
Experienced in sales or customer service (e.g., selling products or training customers).
Experience
2-5 Years
Level
Executive
Education
AA In Liberal Arts
Dealer Support Representative Resume
Summary : Dealer Support Representative with 9 years of experience in Working closely with product managers to ensure dealer coverage is complete and up to date at all times, Ensuring that all dealership support requests are addressed within 48 hours, Reviewing purchase orders and invoices for accuracy before submission.
Skills : Public Speaking, Relationship Building, Problem Solving, Communications, General IT Support.
Description :
Worked under pressure with minimal supervision from a supervisor or manager.
Worked independently without supervision from an established supervisor or manager with multiple responsibilities in a team environment where the individuals performance is evaluated by others at all times.
Provided technical support to dealers and distributors using an industry standard knowledge base
Supported dealer sales staff by addressing customer concerns, troubleshooting problems, and performing other administrative tasks.
Utilised the knowledge base to support dealers' business objectives by identifying potential product issues in a timely manner.
Provided warranty information to dealers in order to assist them in selecting a suitable warranty provider.
Developed Service Levels, including pricing and rebates.
Experience
7-10 Years
Level
Management
Education
GED
Dealer Support Representative Resume
Headline : Obtain a Dealer Support Representative, responsible for Providing technical support to dealers and customers of the dealer, by contacting them directly, through email or phone calls, Providing technical support to dealers and customers of the dealer, by contacting them directly, through email or phone calls, Providing customer support to dealers and customers of the dealer, Working closely with customer service representatives to resolve issues related to customer top-ups, credit card purchases, etc.
Skills : Microsoft Office, Netsuite, Salesforce Service Cloud, PLEX Inventory Management System.
Description :
Identified and resolved customer complaints, service requests, and concerns.
Ensured that all dealers are performing at an acceptable level.
Managed dealer relationships with internal customers and third party vendors.
Provided technical support for dealers using HPE services (e.g., Power Management).
Communicated with customers on a regular basis to ensure that dealers have the information they need to meet their needs.
Provided technical support on behalf of HPE via the dealers service desk.
Provided technical support for product features through a variety of internal tools (e.g., Tech base, Tech base Pro).
Experience
5-7 Years
Level
Executive
Education
GED
Dealer Support Representative Resume
Headline : As a Dealer Support Representative, responsible for Acting as a resource for dealers and customers regarding various aspects of their business, Acting as a resource for dealers and customers regarding various aspects of their business, and also Acting as a resource for dealers and customers regarding various aspects of their business.
Skills : Public Speaking, Relationship Building, Problem Solving, Communications.
Description :
Worked with dealer managers on assigned projects.
Monitored dealer activity (i.e., deliveries, purchases) in order to allocate resources effectively.
Provided technical support for product features through a variety of internal tools (e.g., Techbase, Techbase Pro).
Implemented system changes as needed.
Managed multiple phone lines and resources (e.g., Sales Representatives and Service Representatives).
Arrived at the dealership on time and in adequate condition (i.e., clean clothes, shoes, etc.).
Researched and resolved internal and external stakeholder issues/concerns.
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