Debt Collection Specialist Resume Samples

Debt Collection Specialist is responsible for contacting those people who have payment default histories. A well-drafted Debt Collection Specialist Resume gives a bullet list of duties and tasks that are shouldered by these specialists such as – monitoring accounts of outstanding debts, calling customers through phone calls and emails as an attempt to discuss about debt owned, maintaining records of collection efforts, updating client account status, granting time extensions, approving partial payments, communicating with insurance agencies and attorneys; resolving billing and credit issues and reporting on collection activities.

The job requirements that are needed for this job are – proven work experience, knowledge of billing procedures and collection techniques, familiarity with billing procedures and collection techniques, a deep understanding of laws pertaining to debt collection, proficiency with MS Office and database and the ability to work under stress. While a high school diploma is mandatory, holding an associate’s degree will be an advantage.

 

Debt Collection Specialist Resume example

Debt Collection Specialist Resume

Objective : Knowledge includes the management of retail operations and the counseling of individuals with disabilities. Combines strong organization, meticulous attention to detail and the ability to multitask effectively.

Skills : Customer Service Skills, Management, Food Safety, Training & Development, Negotiation.

Description :

    1. Communicates with debtors during inbound and outbound calls regarding balance and payment.
    2. Negotiates payment on past due accounts while maintaining a positive relationship with debtors.
    3. Codes accounts and documents to let other agents know how to proceed with collection.
    4. Abides by all state and federal regulations regarding call times and attempts at contact.
    5. Quickly determines during opening of call debtor's intention so as not to waste time.
    6. Collects the most amount of money in the shortest amount of time to ensure team meets client's goal.
    7. Responsible for managing and resolving past due balances with negotiation, skip trace efforts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED


Sr. Debt Collection Specialist Resume

Objective : Hard working, tenacious professional with experience in collections and customer service. An organized flexible individual who communicates effectively with all levels of management and works well independently, as well as with a team.

Skills : Data Entry, Data Specialist.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Answer customer questions regarding problems with their accounts.
    8. Record information about financial status of customers and status of collection efforts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Debt Collection Specialist Resume

Objective : Accomplished and energetic in many aspects of administration and management with a solid history of sales and excellent customer service. Motivated leader with strong organizational and prioritization abilities.

Skills : Strategic Planning, Customer Service, Sales Management, Logistics, Negotiation Skills, Leadership Development, Administration, Clerical, Computer Skills, Performance Management, Employee Appreciation.

Description :

    1. Receive payments and post amounts paid to customer accounts.
    2. Advise customers of necessary actions and strategies for debt repayment.
    3. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Record information about financial status of customers and status of collection efforts.
    6. Answer customer questions regarding problems with their accounts.
    7. Negotiate credit extensions when necessary.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Real Estate

Associate Debt Collection Specialist Resume

Summary : To obtain a position where skills in working with people, helping people can be used to benefit mutual growth and success. Very interested in a position that can grow within the company, and be apart of a lasting organization long term.

Skills : Microsoft office, Typing, Customer Service, Call Center.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Greet customers and ascertain what each customer wants or needs.
    6. Describe merchandise and explain use, operation, and care of merchandise to customers.
    7. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Criminal Justice

Debt Collection Specialist III Resume

Summary : Detail Oriented and quality focused professional trained in medical administrative support. Successful track record of handling complicated assignments and administrative/clerical requests.

Skills : Customer Service, Bookkeeping, Computer Skills, Microsoft Office, Peachtree, Filing, Google Docs, Powerpoint.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    4. Answer customer questions regarding problems with their accounts.
    5. Record information about financial status of customers and status of collection efforts.
    6. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
    7. Receive payments and post amounts paid to customer accounts.
    8. Negotiate credit extensions when necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certification In Medical

Debt Collection Specialist II Resume

Summary : Driven to exceed sales goals and build long term relationship with customers by delivering positives experiences through high quality customer care. Flexible and hardworking in deadline-driven environments.

Skills : Customer Service, Secretarial, Call Center.

Description :

    1. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
    2. Utilize computer systems to handle skip tracing.
    3. Inform clients of overdue accounts and amount currently owed.
    4. Ensure all customer information is correct, including phone numbers and addresses.
    5. Listen to customer's story and determine if debt can be collected.
    6. Set up repayment plans and new terms of sale.
    7. Meeting all goals monthly and top of collectors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Debt Collection Specialist I Resume

Objective : Seeking a position where organization, attention to detail, and being a team player as well as working independently is required. Past experience has included teaching high school students as well as being secretary to the Assistant Academic Dean.

Skills : Microsoft Office, CUBS Operating System, Lexus Nexus.

Description :

    1. Contact consumers to identify barriers preventing payments on disputed accounts.
    2. Negotiate payment arrangements/solutions to help consumers satisfy outstanding debts.
    3. Provide professional customer service in an accurate and timely manner.
    4. Document calls appropriately in all systems.
    5. Resolve accounts in a time-sensitive manner.
    6. Maintain a positive, problem-solving approach and positive relationships within a team environment.
    7. Able to move up to the top tier collectors where joined collectors that had over 10 years of experience.
    8. Skills Used Excellent team skills and ability to follow direction from management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Philosophy

Debt Collection Specialist/Analyst Resume

Summary : Highly organized, efficient and motivated team player who is keen to progress in the legal field. Able to an excellent service to clients and exceed their expectations by having a keen eye for detail and a proactive attitude towards every case. Possessing strong business judgment and the ability to bring tasks to completion in a timely manner.

Skills : Microsoft Office, Credit Specialist.

Description :

    1. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments.
    2. Acts as the liaison between creditors and customers and manages overdue accounts.
    3. Assure compliance with DOE, FDCPA and State Laws, Assure compliance with all of FAMS policy and procedures Collect payments on past due bills.
    4. Create a list of people who have not made payments.
    5. Organize list according to severity of delinquency.
    6. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
    7. Utilize computer systems to handle skip tracing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters In Psychology

Debt Collection Specialist/Representative Resume

Summary : Enthusiastic and well-organized Clerk with solid background in data entry, customer service and clerical work.

Skills : Customer Service, Insurance, Billing, Data Analysis, Documentation, Data Entry, Employee Relations.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Gathered and verified all required customer information for tracking purposes.
    3. Defused volatile customer situations calmly and courteously.
    4. Mastery of customer service management systems and databases.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    6. Referred unresolved customer grievances to designated departments for further investigation.
    7. Assisted with credit issues/agencies to improve credit scores.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Debt Collection Specialist Resume

Summary : Represented who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Skills : Microsoft Office, Windows Xp, Windows 7, Excel, Publisher, Powerpoint, Customer Service, Insurance.

Description :

    1. Obtain and Enter all consumers' personal information in an accurate and timely manner.
    2. Calls daily to consumers to collect payments on all outstanding debts.
    3. Processed check and credit card payments rapidly and accurately.
    4. Coordinated between billing department and consumers to resolve problems.
    5. Entered consumers' data promptly and efficiently.
    6. Disputes with the credit bureau on consumers' credit report.
    7. Provided accurate, specific and timely performance feed back.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Physics