As a Director of Retail Operations, the individual will manage the daily retail operations, maintain inventory, keep stores well-stocked, and analyze store budgets. While retail companies may be of many types from food service to fashion, the executable duties mentioned on the Director of Retail Operations Resume are common and include – managing and training employees; reporting to upper-level executives within the company, analyzing sales reports and strategies; monitoring staff operations; managing inventories; taking responsibility for store opening and closing, and communicating with the sales department.
Employers hire those possessing the following relevant skills – superior management skills; strong customer skills, sales skills, and mathematical skills. The nature of the job requires the person to possess strong computer skills such as using digital cash registers, and sales reporting software. Education includes a degree in the field of marketing, business, or retail merchandising.
Summary : Retail Store Operations P & L Management Budget & Cost Controls Shrink Reduction/LP Training Customer Service Excellence Teambuilding & Development Inventory Management Merchandising Strategies.
Skills : Human Resources, Employee Relations.
Managed all aspects of business operations for the 8 business's was responsible.
Worked with over 1,000 approved vendors and purchased 77 categories.
Researched new vendors Performed open to buys on all categories Negotiated vendor contracts Obtained required vendor information (insurance, samples etc.)
Researched/compared item cost to maximize margins Took advantage of all rebate programs (corporate negotiated or local).
Negotiated returns to vendors Negotiated terms of payment, discounts and deliveries Created/managed to purchase workbooks by delivery.
Assigned retail price for individual items taking into consideration all cost Managed various lead times and warehousing of custom products Held vendors accountable for meeting delivery dates.
Developed and administered individual budgets for all operations.
Sr. Director Of Retail Operations Resume
Summary : A diligent, highly-motivated professional looking for an opportunity to use 5+ years retail, operations, and loss prevention experience to contribute to a growing company and build a lasting professional relationship with both that company and its customer base.
Skills : Microsoft Office, Adobe Photoshop & Illustrator.
Managed to the highest of standards, achieving profitability targets, and overseeing a significant expansion including the opening of the Liquor Outlet, renewal of duty-free operations and amalgamating Big Daddy's Liquor Stores into the group.
Developed annual budget plans for the 12 liquor stores to ensure profits were gained.
Implemented the CounterPoint POS system in all Stores.
Improved the pricing model, increased the average margin.
Developed a staffing tool; the initiative reduced salary & wages by $130K.
Refreshed a sluggish merchandising standard with improved promotions, strategies & guidelines.
Developed a BYOB (Bring Your Own Bag) program; introduced environmentally safe bags; a portion of the proceeds was donated to a local charity and the program reduced annual bag expense by $7K.
Jr. Director Of Retail Operations Resume
Objective : Possess a proven track record for profitable high volume multi-unit locations. Able to motivate and encourage growth both through teaching and mentoring those that report. Financially accountable with direct reporting relationships with those who report, as well as those report to. Possess the ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business.
Skills : Business & Market Development, Market Research & Trend.
Overseea the Daily operational performance of multi-unit operations Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development.
Develops operational component forecasts and am able to explain variances.
Responsible for components accounting functions.
Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training.
Maintains records to comply with ARAMARK, government and accrediting agency standards.
Plans, directs, and controlls all unit food service and resources to meet operating and financial goals, client objectives, and customer needs in a multi-unit operation.
Responsible for analyzing all financial reports for retail operations.
Reviews all financial measurements with s to ensure achievement of financial goals.
Develops operational component forecasts and is able to explain variances.
Director Of Retail Operations I Resume
Objective : Director of Operations will manage all new, used, and rental inventory for Solution Stores across all 13 locations, remote employees, and additional warehouses and locations working closely with corporate operations to maintain proper stock levels for successful business operation, timely order fulfillment, and sufficient display and demonstration of systems and solutions
Skills : Microsoft Office, Paylocity, Peoplesoft.
Responsible for the operations of 18 Stores, a warehouse and a truck fleet.
In charge of all management hiring, training, payroll, performance reviews, action plans, budgets and the profitable daily operations of the Retail Stores.
Opened 12 new retail locations.
Rebranded the Goodwill Stores to have a new store appearance.
Took the Retail Operations from 2 Million dollars in revenue a year to 22 million yearly.
Achieved an E/R ratio of 68% Skills Used extremely organized.
Wrote and implemented a training manual.
Motivated employees to perform their positions with excellence.
Director Of Retail Operations II Resume
Headline : Accomplished senior construction manager with a comprehensive and proven record of large-scale program and project management. Keen understanding of the importance retail clients place on speed to market for new concepts and proven ability to develop and manage complicated, multiple site programs with aggressive project timelines.
Skills : Construction Planning And Scheduling, Account Management, Strategic Planning.
Elevated to Director after negotiating and securing the company's largest single initiative - the conversion of 247 Jewel / Osco Pharmacies to CVS Pharmacies as part of a 700 store acquisition for Albertsons.
Managed this 50M initiative from conception through execution, an undertaking requiring 3 Project Managers, 6 Field Managers and 300 plus field personnel to address a 4 week Remodel Time & Action in 247 sites across 6 states over the course of 7 months.
Conducted site surveys to determine SOW for each project, created logistical routing for field execution of self executed SOW, developed program schedule and wrote site specific Critical Paths for each project.
Managed 6 MEP subcontractors by negotiating pricing, issuing contracts and generating all schedules.
Established good rapport with owner furnished suppliers and conveyed all schedules for program execution.
Partnered with 2 local union General Contractors to execute 70 union labor conversions in Chicago.
Provided turnkey solution to client by taking on management of permit acquisition and close out; ADA compliance where mandated by local AHJ and management of pop-up distribution centers for surplus owner furnished FF&E.
Developed custom reporting systems to meet client expectations using job specific cost analysis reports.
Participated in numerous new client sales calls as construction subject matter expert.
Director Of Retail Operations III Resume
Summary : Self-motivated, dedicated and reliable professional with proven experience in directing, guiding and managing operations at multiple national and regional locations in a unique and competitive market. LEADERSHIP: Recognize new opportunities, build strategies with C-level executives GMs, DMs, and the cross-functional team, and lead initiatives resulting in successful product launch and market campaigns.
Skills : Management, Organizing.
Responsible for financial planning and performance reporting of boutiques against prior year and plan; partnered with marketing, new product development, supply chain and operations to deliver to plan.
Managed 9 distinct P&L operations with a unique product mix, demographics, decor, visual marketing, signage and promotions.
Achieved over previous year's sales at $6.7M, an increase of 16.75% in revenue due to the successful rollout of new products and execution of strategic promotions and marketing campaigns.
Consistently increased average ticket sales during seasonal months to ensure annual profitability; maximized revenue at each boutique in compliance with brand and guest experience guidelines.
Conducted monthly update meetings with the COO and CEO to review company strategy, direction and changing market trends; prepared PowerPoint presentations to evidence sales and service strategies.
Selected to oversee the build out of new location at the O'Hare International Terminal, including team collaboration with designers and contractors for resource planning, construction and issue resolution.
Oversaw the activities of general managers (GMs), district managers (DMs), marketing and creative staff as an informed, approachable and reliable solution resource; lead company-wide strategy meetings.
Analyzed key performance indicators in order to forecast sales results and produce positive outcomes; created a KPI dashboard and payroll scheduler which improved cost control and operational efficiency.
Developed operating standards, wrote and implemented operations manual, and provided strategic direction to the regional sales team to ensure alignment with goals on a national level.
Asst. Director Of Retail Operations Resume
Objective : Broad based background in all facets of Business Operations Management; with emphasis in Consumer Packaged Goods. Throughout career, increased sales revenues and profits while improving productivity and ensuring strong client relationships. Demonstrated success in leading both large and small teams, increasing employee engagement and productivity, and meeting or exceeding objectives.
Skills : Area General Management, Client Retention, Talent Management.
Oversaw retail operations on three different campuses with over $14 million in annual sales for a P/L account.
Led the opening of a new 65,000 square-foot food court from conception to implementation with twelve new concepts, one hundred new staff members, and six additions to our management team.
Responsible for all aspects of the P&L, including budgeting and forecasting for over forty individual locations.
Worked with management team to drive sales and closely monitor controllables to ensure budgets were met.
Responsible for a team of over thirty managers and 300 frontline employees including interviewing, hiring and training.
Worked closely with the union to solve issues and motivate employees. Designed and created our own successful retail concepts as well as opening accounts.
Maintained all safety records in compliance with policy and HACCP regulations.
Held monthly safety meetings, kept temperature records, trained employees for accident prevention and dealt with any accidents as they occurred.
Trained in Micros, DBS, Aloha, and Sequia POS programming, completed Bagels certification program, and ServSafe certified.
Associate Director Of Retail Operations Resume
Headline : Results oriented, flexible and dynamic professional with extensive experience in retail restaurant operations and expertise supporting executive and senior level leadership.
Develops all operating policies and procedures for Retail Locations.
Provides direction on all basic retail operations including POS, Payroll, Shipping & Receiving, Inventory Control, Loss Prevention, Retail Facilities Maintenance and Controlling Expenses.
Distributes of all physical movement of product to and from Retail Locations.
Oversees all Physical Inventory and Cycle Counts.
Leads Retail Partner for IT Department and guide them to create, develop and implement POS, SAP, Software and Hardware Initiatives.
Oversees Operational Expense Budgets and Performance Coordinate with all departments involved to open New Stores, Temp Stores, Closed Stores, and Remodeled Stores.
Responsible for turning store over to Field on scheduled Opening Day.
Manages Store Maintenance Program from day to day repairs to scheduled maintenance.
Lead Director Of Retail Operations Resume
Summary : Director of Retail Sales oversees the administration and efficient operation of the credit unions full-service branches and Member Service Center. The Director will be responsible for Consultative Sales efforts throughout the organization, including all branches, Member Service Center, and interdepartmental touches to the Consultative Sales program.
Skills : Management, Organizing.
Managed a multi-state area that established the company as a full-service market leader.
Recruited and trained sales team.
Managed of a team of 8 sales managers and 100 sales reps, trained, developed and mentored client relations for major CPG clients.
Managed all performance and accountabilities that included P&L goals, staffing, and routing efficiency to meet and surpass client expectations.
Reinvigorated a stagnant and underperforming division; reorganized staff and developed effective policies and procedures that increased sales 20%.
Implemented part-time merchandiser program that reduced fixed costs 50% while doubling in-store service levels.
Improved P&L by cutting expenses $30,000 and growing revenue 10% Managed sales operations for unprecedented start-up growth ($1.5 million of new revenue first year), reduced expenses 22% and earned full retail compliance a record 15 months in a row.
Initiated a new business development plan for a major account that resulted in our sales division being named Western Retail Broker of the Year.
Director Of Retail Operations Resume
Summary : Support services departments to achieve Summit Experience, patient care, quality, and operational performance objectives. Assesses needs and opportunities and ultimately develops services and programs to support the District mission and vision.
Skills : Management, Customer Service, EKG.
Develops comprehensive business plans, forecasts, and models. Manages and prepares data and reports; applies appropriate methods to assess potential new programs/services and to monitor and evaluate current programs/services.
Drives a culture of quality and engages staff in continuous improvement activities.
Effectively uses data and outcomes to support decision-making.
Effectively leads subordinate managers and staff to achieve performance objectives.
Serves as a liaison between departments/functions to facilitate effective operations and an overall positive work environment that promotes SPMC values to ensure SPMC is the best place ever worked.
Engages with both internal and external partners to advance the SPMC mission and vision. Participates in professional groups/associations. Participates in or leads SPMC work groups, projects, and committees as assigned.
Performs special projects and other related duties as assigned.