Director Of Student Services Resume Samples

Description :

1. Established all new processes, procedures and strategic approaches for student success Provided executive-level leadership, innovation, vision, and oversight in the administration of a comprehensive range of student support services, policies and approaches related to student retention, graduation, academic and professional success.
2. Created processes, procedures and a student friendly environment within a shared services approach to support online student success across Alliant International University.
3. Consulted and oversaw student services performance at university ground campus operations.
4. Planned, managed, directed and oversaw the operational budgetary activities relating to Student Success Services, including coaching, counseling, and additional support services.
5. Designed and oversaw the implementation of Salesforce to create a strong virtual support environment and a robust use of trigger metrics, business intelligence and dash-boards to proactively initiate case management approaches for any student vulnerable to attrition or poor outcomes.
6. Collaborated with faculty, program directors and academic services team to successfully create a course carousel that helps arrange courses in a cohesive sequence to optimize faculty resources.
7. Integrated student learning outcomes and student feedback to enhance operational approach to student engagement.
8. Designed and facilitated an online orientation course taken by first time students that prepared them for success throughout their program.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Directed 44 academic and 10 operational staff, ensuring all departmental processes compliance with established academic and financial policies and procedures for the local campus and Online while striving to ensure student success.
2. Directed the Operations department and Facilities at Central Valley campus which included overseeing learning center and facility management for three campuses.
3. Served in various leadership roles including Western Regional Director, Ethics Compliance Liaison, Net Promoter Score Committee, Find a Phoenix Committee and Career Services Liaison.
4. Implemented student retention strategies resulting in the Outstanding Retention Award.
5. Empowered employees to maintain accountability, provided a vision for staff to pursue opportunities that build skill capacity Effectively resolved numerous escalated student issues and internal disciplinary actions, and built an extensive network of trustworthy cohorts.
6. Demonstrated a uniquely superior ability to meet the rigorous demands of implementing complex strategic initiatives, while performing well in rapidly evolving environments.
   
7. Managed strategic change, and is able to consistently meet and exceed expectations.

Experience

10+ Years

Level

Senior

Education

Master Of Business

Description :

1. Provided administrative support to executives and tutors.
2. Performed filing, faxing, copying and word processing.
3. Carried out data entry, monthly billings, and deposits, invoicing, payroll and inventory control.
4. Managed phone, and communicated closely with clients and tutors.
5. Responded to, and resolved customer issues and inquiries.
6. Assisted in interviewing potential tutors, checking references and running background checks.
7. Collaborated with faculty and administrative colleagues to enhance the student experience Planned and implemented IIT Stuart graduation.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Collaborate with staff members to plan and schedule lessons promoting learning and student engagement based on Common Core Standards.
2. Asses student ability using various intellectual and academic assessments.
3. Implemented remedial programs for students requiring extra assistance using research-based interventions.
4. Instructional coach for differentiated instruction according to student ability and skill level.
5. Professional development workshop instructor for peers in the latest developments in Positive Behavior Management, Common Core Standards, reading strategies, and data-driven assessment and curriculum.
6. Implemented student discipline measures, decreasing classroom disruptions by 80%.
7. Oversee operations for 250 students attending Mizzou's premier leadership development conference Manage online and in-class promotions. 
   

Experience

7-10 Years

Level

Management

Education

Special Education

Description :

1. Responsible for Department and the Retention numbers needed each month to achieve the Universities attrition numbers.
2. Responsible for being part of the interview/hiring process for new members on my team, training them, as well as, training other new Directors in the Region.
3. Exceptional at counseling students who were facing barriers to their goal of education and helped them to problem solve and focus on possible solutions, so they could achieve their goals.
4. Responsible for resolving any crisis or conflict that occurred whether it was a student with another student, student with staff, or between staff.
5. Responsible for identifying students on academic probation and on their way to being academically suspended from school.
6. Set up individualized plans for each of them and held weekly meetings with them, to go over the adherence to the agreed-upon plan.
7. Responsible for creating contests to encourage attendance for all students at the University.
   

Experience

2-5 Years

Level

Junior

Education

Masters In Marriage

Description :

1. Supervised support staff on an on-going basis, including the development of work plans.
2. Assisted the Principal to implement in a fair and consistent manner, effective discipline and attendance systems that have high standards and are consistent with the philosophy, values and mission of the school.
3. Identified and assessed academic problems through analysis of factors impinging on a student's adjustment including factors in the home, school and community.
4. Served as a liaison between the families and the school to positively promote collaborative processes in educational planning for students by encouraging parents/guardians participation in the school setting.
5. Assisted all students, individually or in groups, with developing academic, career and personal/social skills, goals and plans.
6. Promoted a safe and orderly environment that encourages students to take responsibility for their behavior, creating high morale for staff and students.
7. Assumed the responsibility for the health, safety and welfare of the students, staff and visitors.

Experience

7-10 Years

Level

Management

Education

Certificate In Sociology

Description :

1. Provided oversight and leadership for student service processes; enhanced student satisfaction and success to over 900 students throughout the school.
2. Developed missions and strategic plans for the Office of Student Services; worked collaboratively with University departments and developed school policy and ensure smooth operations.
3. Supervised the Assistant Director of Student Services, Student Services Coordinator along with a student employee team.
4. Collected, monitored, and maintained student data through PeopleSoft from matriculation to graduation.
5. Worked directly with the Vice Provost to provide quarterly enrollment summary, annual enrollment projection and tuition revenue projection.
6. Oversaw course scheduling and monitored ongoing enrollment activity; conducted student orientations and monitored other events.
7. Initiated and conducted student outreach campaigns; improved student retention by over 15%.
8. Developed recommendations related to financial resources needed for student services and oversaw the approved budgets.

Experience

5-7 Years

Level

Executive

Education

Teaching

Description :

1. Manage Student Services Department for seven campuses including campus-specific representatives.
2. Maintained annual budget for the department including but not limited to coordination of annual Graduation Ceremony, quarterly Nursing Pinning Ceremonies, and monthly student activities.
3. Renew accreditation with NAHP by completing annual renewal process per campus for the on-site certification exams, coordinate exam dates on an annual basis, and report pass rates to Corporate Director of Education.
4. Run reports using CampusVue software to ensure various data entry projects are completed by set deadlines.
5. Conduct interviews for new hires to satisfy growing departmental needs and conduct 90-day and annual evaluations for current team members.
6. Oversee the survey process for on-ground and online programs.
7. Surveys include Student Instructor Evaluation, Student Program Surveys, Externship Surveys and Graduate Surveys.
8. Analyze data collected and report all finding to the Education department.

Experience

2-5 Years

Level

Junior

Education

Associate Of Arts

Description :

1. Responsible for department's monthly credit card statement Maintained bookroom inventory Coordinated graduation ceremony, Sat on appeals committee Created students' schedules.
2. Hired, trained, and supervised administrative assistants and coordinators to effectively respond to student questions.
3. Provided basic advice on the process and policies of financial aid, student accounts, student employment, student loans, disability services, and aspects of registration and academic advising.
4. Handled incoming phone calls, walk-in traffic, mail, and emails from students.
5. Conducted orientation for all new students on campus or at satellite campus; Implemented and assisted in analyzing an effective assessment tool to determine the level of service being provided.
6. Provided training for faculty on how to input grades and attendance into the online system.
7. Audited student files to make sure they were current and accurate for the accreditation process.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Identify educational needs of students and design a comprehensive academic program in accordance to the needs in collaboration with the academic faculty and residential staff.
2. Insure that the program contains educational activities and meets the academic need of the students.
3. Evaluate, assess and monitor the residential academic program and modify the program as needed.
4. Provide strategic planning and organization for academic resources and continuously seek educational opportunities for students as well as staff.
5. Participate in the professional development of residential staff and provide training to the staff in regards to student academic progress and achievement.
6. Provide strategic planning and organization for academic activities on the week-to-week basis with the residential staff and make certain that the activities are carried out.
7. Provide necessary training to students as required (Drug/Alcohol Prevention Health Care, etc.).

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Manage daily operations of the Student Services Department; including hiring, budget management and oversight of programs and services.
2. Coordinate new student orientation, graduation, and in-service training sessions for students and staff.
3. Assist in the development and implementation of intervention strategies to manage student retention.
4. Develop and provide leadership for Student Ambassador Program, Alumni Association and college work study program Assist in the oversight of student externships.
5. Oversee Judicial Review process for students regarding code of conduct and policy issues.
6. Work with senior administration to develop and monitor accreditation reports, company compliance/department reports, and college publications Accomplishments Assisted the Academic Affairs Department with developing intervention strategies to manage student retention.
7. Partnered with Career Services to oversee student Internships.

Experience

7-10 Years

Level

Management

Education

Education

Description :

1. Directs and oversees student enrollment activities, to include admissions, registration, and student records and data collection.
2. Responsible for the management of the Student Services departmental goals including driving student growth, persistence and satisfaction.
3. Responsible for developing and implementing strategic and operating plans, and advises, coordinates and integrates policies and procedures.
4. Administer all Accuplacer exams for incoming students.
5. Oversee all end of semester course satisfaction surveys and yearly Noel Levitz Student Satisfaction Surveys.
6. Directs and oversees student disciplinary actions as chair of the Student Conduct Committee.
7. Responsible for ensuring an organized, efficient, and effective registration process for both continuing and new students.
8. Researches and prepares integrated reports on department fiscal and operational activities and on student costs.

Experience

7-10 Years

Level

Management

Education

Business Administration