Front Desk Night Auditor Resume Samples

A Front Desk Night Auditor works typically for the hospitality industry and is accountable for reconciling the daily transactions of the hotel industry in an accurate manner. There are certain duties and tasks that are listed on the Front Desk Night Auditor Resume that are shouldered by these auditors – maintaining and checking guest register, drafting bills and levying expenses charges, ensuring that all details are noted accurately, preparing daily revenue reports, making necessary corrections, and running audit reports for the front office system.

The amount of knowledge required to work in this position involves these – a deep understanding of basic accounting procedures, good knowledge of bookkeeping tasks, exceptional mathematical acumen, excellent organization, and time management skills. While entry-level positions need only a post-secondary education with work experience, advanced positions require a bachelor’s degree in Accounting, Finance or auditing.

 

Front Desk Night Auditor Resume example

Front Desk Night Auditor Resume

Summary : Especially skilled in customer service and working closely with people. Problem solver who appreciates a challenge because it's an opportunity to learn.

Skills : Microsoft Office, Excel, Power Point, Word, Typing 25 words per minute, Program Management: Choice and Wynguest, Customer Service Skills, Retail Sales.

Description :

    1. Responsible for the end of day audit reports, daily paperwork, cash flow, and customer satisfaction.
    2. Accountable to front desk manager and GM for accuracy of all reports, customer complaints and requests.
    3. Responsible for maintenance issues to be forwarded to an appropriate person for a fast response.
    4. Booked reservations for incoming guests and groups.
    5. Personal interaction with incoming and outgoing guests to ensure complete satisfaction.
    6. Responsible for checking in all guests after standard business hours, answering any questions, and ensuring comfort for all guests Organized office facilities.
    7. Check Guest in whether they are walking in or have a reservation Count register and safe to make sure all the currency is correct.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
HS Diploma


Sr. Front Desk Night Auditor Resume

Objective : Resourceful supervisor with extensive experience of the overall non-judicial operations of the Municipal Court System. Strong leader with the ability to influence managers and staff towards achievement of organizational goals. Transferable night auditor skills in preparing hotel's books for the day's financial transactions.

Skills : Customer service skills, basic administrative experience, Inbound/outboud customer care skills.

Description :

    1. Entrusted to manage and ensure efficient operation of the front desk.
    2. Responsible for daily activity by organizing and verifying receipts; identifying, researching, and correcting discrepancies; posting accounts; running and distributing daily reports.
    3. Perform guest check-in and out with quality customer service.
    4. Balance all departments and back up computer systems nightly for the next business day.
    5. Process all guest check out bills and deliver them to guest rooms.
    6. Answered and retrieved calls from a multi-line phone bank.
    7. Assisting guests with checking in and checking out of the hotel Answering any billing questions guests may have.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science


Jr. Front Desk Night Auditor Resume

Objective : Experienced hospitality professional in all aspects customer service and hotel staff support with recognized strengths in problem-solving, strong team player, training and motivating various teams to excel in a variety of situations.

Skills : Adobe Illustrator, Photoshop, Dreamweaver, Acrobat; Microsoft Word, Excel, PowerPoint.

Description :

    1. Responsible for providing superior customer service to all guests in accordance with the procedures, guidelines, and policies set forth by the company and brand.
    2. Collects, records, and validates the accuracy of the operational data to maintain accounting activities and records.
    3. Takes reservations from incoming callers while providing superior customer service and inputs all information into the hotel management system.
    4. Updates and cancels reservations in the system as requested by the guest.
    5. Professionally greets, registers, and obtains pertinent information to establish credit prior to booking the customer.
    6. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.
    7. Responds to all guest requests in a timely manner.
    8. Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Real Estate

Front Desk Night Auditor III Resume

Objective : Resourceful supervisor with extensive experience of the overall non-judicial operations of the Municipal Court System. Strong leader with the ability to influence managers and staff towards achievement of organizational goals. Transferable night auditor skills in preparing hotel's books for the day's financial transactions.

Skills : Computer Skills, Microsoft Word.

Description :

    1. Checked-in and checked-out guests, made over the telephone and walk-in reservations, assigned rooms, changed room status, handled cash payments and posted room charges and other miscellaneous charges to the guests' rooms.
    2. Acted as Manager on Duty during the night hours and resolved guests' issues, and emergencies.
    3. Balanced and audited for accuracy room revenue, cashier's reports, guests and house accounts; assisted in the preparation of all reports relevant to daily revenues.
    4. Completed and transmitted daily management and accounting reports and supporting documents.
    5. Set-up the breakfast and made coffee in the morning.
    6. Re-stocked the Suite Shop on a nightly basis.
    7. Inventoried the Suite Shop and submitted purchasing request to the General Manager.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Front Desk Night Auditor II Resume

Objective : To be a Front Desk Night Auditor in an environment, where 13 years of progressive experience in the industry can add value to a customer- eccentric team. Seeking a position in Customer Service where extensive experience will be further developed and utilized.

Skills : Forklift operation, Hard labor.

Description :

    1. Greet, register, and assign rooms to guests of hotels or motels.
    2. Verify customers' credit, and establish how the customer will pay for the accommodation.
    3. Contact housekeeping or maintenance staff when guests report problems.
    4. Issue room keys and escort instructions to bellhops.
    5. Keep records of room availability and guests' accounts, manually or using computers.
    6. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    7. Maintain files Post balances, charges, and settlements for rooms Deal with Microsoft Office programs.
    8. Checked guests in and out of the hotel, answered the telephone, performed front desk duties, ran the night audit and prepared the computers for the next workday.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Front Desk Night Auditor I Resume

Summary : Looking for a new career opportunity where can use skills and experiences to help your company grow. Able to work independently as well as with others.

Skills : Front Office, Office Assistant.

Description :

    1. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
    2. Tracks room revenue, occupancy percentages, and other front office operating statistics.
    3. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
    4. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
    5. Processes guest charge vouchers and credit card vouchers.
    6. Verifies all account postings and balances made during the day by front desk cashier and agents.
    7. Monitors the current status of coupon, Discount, and other promotional programs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business And Administration

Asst. Front Desk Night Auditor Resume

Summary : Remarkably knowledgeable, committed and reliable Night Auditor with more than six years experience providing friendly, efficient and hospitable service at the front desk; providing efficient and friendly check in and check out service; running the night audit process through the SMS system.

Skills : Front Office Executive, Night Auditor.

Description :

    1. Duties Provide friendly, efficient and hospitable service at the front desk.
    2. Provide efficient and friendly check in and check out service.
    3. Run the night audit process through the SMS system of the resort.
    4. Great guests immediately with a friendly and sincere welcome.
    5. Use a positive and clear speaking voice and listen attentively to understand requests.
    6. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guests' reservation.
    7. Complete the nightly audit of the RV Parks through the SMS system.
    8. Verify and swipe credit cards for authorization using electronic acceptance methods.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AS In Psychology

Associate Front Desk Night Auditor Resume

Summary : Able to implement and coordinate plans. Excellent Customer Service skills. Strong organizational and follow up skills. Excellent written and oral communication skills. Able to generate audit reports on guest activity accurately and efficiently.

Skills : Desk Supervisor, Desk Analyst.

Description :

    1. Responsible for verifying and balancing entries and records of financial transactions reported by various hotel departments during day.
    2. Follow proper audit procedures to balance the hotel's daily revenue and expense transactions.
    3. Identify the causes of out-of-balance situations in a timely manner.
    4. Take initiative to correct errors to prevent reoccurrence.
    5. Follow the hotel's guest arrival and departure procedures.
    6. Answer guests' questions about the hotel services and amenities.
    7. Responsible for operating the hotel's customer interfacing during the overnight shift.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Business

Front Desk Night Auditor/Executive Resume

Summary : Skilled Health Insurance Sales Agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : MS Office, MS Excel.

Description :

    1. Kept records of room availability and guests' accounts, manually or using computers.
    2. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    3. Recorded guest comments or complaints, referring customers to managers as necessary.
    4. Assisted guests with any special requests during their visits.
    5. Contacted housekeeping or maintenance staff when guests reported problems.
    6. Processed guest payments for room charges, food and beverage charges and phone charges.
    7. Greeted and registered guests and issued room keys.
    8. Recommended top dining and entertainment options for guests in the Watertown/Thousand Islands area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In English

Front Desk Night Auditor/Coordinator Resume

Summary : Dedicated Night Auditor offering more than 8 years in hospitality industry, as well as in-depth knowledge of customer service, management, reconciliation report, Microsoft, power point, outlook, credit and cash handling.

Skills : Administrative, Office Executive.

Description :

    1. Greeted, registered, assigned rooms to guests of hotels or motels.
    2. Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
    3. Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
    4. Verified customers' credit and established how customers would pay for accommodation.
    5. Computed bills, collected payments and made a change for guests.
    6. Recommended top dining and entertainment options for guests in the Beach area.
    7. Greeted and registered guests and issued keys.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Front Desk Night Auditor Resume

Summary : Dependable, hard-working, organized administrative professional with more than 8 years of experience working in the hospitality, manufacturing, and call center industries.

Skills : MS Office, Excel.

Description :

    1. Greeted visitors, clientele and hotel staff.
    2. Answered calls regarding room reservations, marketing, and hotel operatives.
    3. Assisted with client check-in and directed to appropriate accommodations.
    4. Coordinated Banquet and Conference room reservations.
    5. Prepared and processed all audits and reports.
    6. Monitored, accessed, verified and confirmed all financial assets.
    7. Deposited all daily and weekly financial assets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma