The individual handling the Front Desk Operations provides both clerical and receptionist duties at the desk of the main entrance of the facility. Acting as the face of the company, these professionals complete the following tasks mentioned on the Front Desk Operations Resume – keeping the front desk tidy and presentable; greeting and welcoming guests, answering questions and addressing complaints; receiving letters, packages, and distributing them; preparing outgoing mail by drafting correspondence, monitoring office supplies and placing orders; keeping updated records and files; and monitoring office expenses and costs.
The ideal candidate handling the front desk operations should be familiar with office machines, have a solid understanding of office management and basic bookkeeping, and demonstrate customer service orientation. While a high school diploma or GED is sufficient to start with, possessing additional qualifications will be a plus.
Summary : An energetic self-starter with a penchant for efficient communication who collaborates with individuals at all levels of an organization to creatively solve problems and meet demands of customers and employers. Skilled in multiple computer systems and software programs ranging from Microsoft Office to Mac systems such as iMovie and Adobe Audition.
Skills : Microsoft Office, Audio Editing, Video Editing, Email Marketing, Website Development, Marketing Communications, Media Relations, Public Relations, Administrative Assistant, Data Entry, Communications, Clerical, Powerpoint, Microsoft Word, Excel.
Description :
Coordinated inbound and outbound calls in a fast paced work environment.
Managed individual and business accounts and resolve any discrepancies relating to membership contracts, billing, general inquiries and renewals of membership contracts.
Performed clerical duties such as faxing, photocopying, filing new membership paperwork, vendor displays and coordinate emergency and construction crews.
Achieved Certifications in CPR, First Aid, and Assisted External Defibrilator.
Used Interpersonal Communications, Microsoft software such as Microsoft Office, faxing and external communications solutions.
Utilised interpersonal and communication skills to lead, influence, and encourage others.
Objective : Front Desk Operations with fast food, retail and customer service experience. Organized, detail-oriented, and hard-working with training in food safety and handling. Deliver orders quickly, take requests, and maintain dining area in a clean and neat fashion.
Skills : Microsoft Office, Fork Lift Certified, Customer Service , Leadership Quality, Product Handler.
Description :
Worked with members at the club with billing or directing them to the right direction to where they desire.
Transferred calls and visitors to trainers or sales reps in the back.
Able to be a team player and helped my co workers in achieving their goals as they helped me.
Had were keeping the front clean and making sure the gym opened and closed on time.
Ensured that floors were swept, mopped and tables were kept clean in dining area and counter space at all times.
Demonstrated honesty/integrity; leads by example.
Encouraged and built mutual trust, respect, and cooperation among team members.
Experience
2-5 Years
Level
Executive
Education
GED
Front Desk Operations Resume
Objective : To secure a Front Desk Operations position with a reputable company that will allow me to utilize and expand my leadership skills, allowing personal and professional growth, Maintaing a welcoming, clean, and safe reception environment for clients and other visitors, Updating reception area bulletin boards and information stations with relevant materials.
Skills : Great Team Worker Upper And Lower Body Strength Staying Organized Out Of The Box Thinker Great At Making Sales Great With Numbers Great With People.
Description :
Faced was making sure our trainers were on time and if our instructors needed a substitute.
Created a warm yet professional atmosphere for customers and employees.
Re-organised the work area to be up to date and adequately usable.
Served as a role model to demonstrate appropriate behaviors.
Understood employee positions well enough to perform duties in employees' absence.
Handled employee questions and concerns.
Supported all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Experience
2-5 Years
Level
Executive
Education
GED
Front Desk Operations Resume
Summary : To obtain a position as a Front Desk Operations, where I can provide customer support and fully utilize my communication, organizational, and solving skills. Self-reliant and fast learner individual with the ability to meet tight deadlines, work under own initiative and with minimum supervision.
Skills : Microsoft Office, Powerpoint, Google Docs.
Description :
Responsible for the account receivables and payable's of patients and insurance companies.
Presented treatment to patients and arrange financial agreement while handling objection from them for better case acceptance.
Processed claims and insurance authorisations for patient's services.
Coordinated insurance coverage for patients' covered by commercial insurance & Medicaid.
Responsible for patient's registration, scheduling and maintenance of appointments.
Performed all general clerical duties (i.e., answered high volume of calls, filling, mail distribution, greeting patients, etc).
Assisted with copying projects, as requested.
Experience
7-10 Years
Level
Management
Education
B.A. In Sociology Social Services
Front Desk Operations Resume
Objective : Front Desk Operations is responsible for handling front office reception and administration duties, including greeting guests, answering phones, routing phone calls and emails, handling company inquiries, and preparing Fed Ex or UPS shipments, ordering department and office supplies for multiple locations, arranging company parties, outings, and events, gather employees personal and insurance information, prepare travel arrangements, perform basic bookkeeping, filing, and clerical duties, and verify customer information.
Skills : Proficient In Spanish, Administrative Skills, Operational Management.
Description :
Greeted and checked members in and out of the fitness club.
Maintained organization of inventory.
Booked and rang out private lessons and tennis courts for daily use.
Maintained cleanliness of locker rooms and fulfill the needs of members and incoming guests.
Properly followed procedures of opening and closing shifts.
Supported daily Front Desk shift operations.
Supported day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Experience
2-5 Years
Level
Junior
Education
Diploma In Education
Front Desk Operations Resume
Objective : Currently looking for a Front Desk Operations position as a receptionist or anything related with customer service. I have worked as a customer service rep. and have over 4 years of experience.
Skills : Bilingual, Microsoft Word, Excel, Work Well Under Pressure, Data Entry, Organized, Friendly, Fast Learner, Sales Support, Type 45 Wpm, CPR Certified.
Description :
Developed specific goals and plans to prioritize, organize, and accomplish your work.
Handled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participated in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Observed staffing levels to ensure that guest service, operational needs and financial objectives are met.
Supported training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supportd same day selling procedures to maximize room revenue and property occupancy.
Understood the impact of Front Desk operations on the overall property financial goals and objectives.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Front Desk Operations Resume
Objective : Front Desk Operations with 4 years of exprience in Increasing managers productivity (screening calls, interacting with vendors and clients, and email correspondence); Providing scheduling support to multiple individuals (appointment, calendar and meeting management); Preparing domestic and international travel logistics (itineraries, visas, etc.).
Skills : Customer Service, Product Quality Management, MS Office,
Description :
St rived to improve service performance.
Provided services that are above and beyond for customer satisfaction and retention.
Improved service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Set a positive example for guest relations.
Encouraged employees to provide excellent customer service within guidelines.
Handled guest problems and complaints seeking assistance from supervisor as necessary.
Interacted with guests to obtain feedback on product quality and service levels.
Experience
2-5 Years
Level
Executive
Education
BS
Front Desk Operations Resume
Objective : Front Desk Operations is Coordinating internal and external meetings/activities (i.e. facility reservation and set-up, hotel accommodations, catering, etc.); Preparing and organising documents for client proposals and presentations as needed (contract tracking, printing, organising and archiving meeting / support materials); Completing administrative processes.
Supported implementation of customer recognition/service programs, communicating and ensuring the process.
Assisted in the review of comment cards and guest satisfaction results with employees.
Ensured employees have the proper supplies and uniforms.
Assisted in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognise guest preferences and aid in problem resolution.
Identified the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provided feedback to individuals based on observation of service behaviours.
Experience
0-2 Years
Level
Entry Level
Education
GED
Front Desk Operations Resume
Objective : Front Desk Operations with 2 years of experience in Address problems and troubleshoot with internal and external stakeholders; Completing special projects as needed, Logging building maintenance requests, Assisting with office events and service initiatives.
Skills : Service Assistant, Customer Service, Supervising Skills.
Description :
Participated in an ongoing employee recognition program.
Supportd training when appropriate.
Participated in the employee performance appraisal process.
Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analysed information and evaluating results to choose the best solution and solve problems.
Informed and/or updated the executives, the peers and the subordinates on relevant information in a timely manner.
Understood the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Front Desk Operations Resume
Objective : To obtain a Front Desk Operations position responsible for Working with manager to keep everything running smoothly and develop, maintain programming, Ordering office supplies and coordinate retail inventory needs with retail team, and checking daily close-outs for errors, Assisting manager with daily attendance records, copies of daily audit reports, bookkeeping, and training of new staff.
Skills : Training, Staff Management, System Assistant.
Description :
Complied with loss prevention policies and procedures.
Stocked and maintained inventory of office, printer, and meeting room equipment/supplies.
Stocked and maintained inventory of kitchen and pantry supplies.
Maintained meeting room facilities.
Distributed mail and packages.
Performed various kitchen duties (eg. run/unload the dishwasher, wipe down kitchen, etc.), as needed.
Reset and stocked team rooms, phone rooms, and conference rooms.
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