Front Office Representative Resume Samples

The Front Office Representative takes up the crucial role of improving customer satisfaction and customer loyalty. Acting as the first contact for customers, these representatives are responsible for improving the reputation of the organization by providing a good impression among customers. To fulfill this obligation, a list of duties and tasks are mentioned on the Front Office Representative Resume and such are – keeping front desk neat and organized, greeting and welcoming customers, answering and redirecting calls, monitoring office supplies, making supply orders, and checking log office expenses and costs.

Common qualifications seen on most resumes are – hands-on experience with office machines, in-depth knowledge of office management and bookkeeping, familiarity with MS Office, sense of ownership and pride in performance, and a customer-oriented mindset. While a high school diploma is considered as the minimum education requirement, any additional studies like a diploma will be regarded as an advantage.

Front Office Representative Resume example

Front Office Representative Resume

Summary : Friendly worker offering more than 2 years of cash handling experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Skills : Problem solver Applicable math skills, Personable Responsible, Motivated team player.

Description :

    1. Performed all patient billing for medical services rendered and office visits.
    2. Ensured adequate response and resolution to patient needs.
    3. Attended to the filing, faxing, copying, and processing of all documents and files.
    4. Attended to the regular processing and updating of all ICD - 9 codes within office system to ensure most accurate information concerning disease (or medical ailment) diagnosis.
    5. Attended to the regular processing and updating of all HCPCS codes within office system to ensure all medical care provided was consistent with confines as dictated by patient insurance.
    6. Attended to the regular processing and updating of all CPT codes within office system to ensure most up - to - date information concerning specific medical procedures to was available to patients and insurers to ensure prompt and accurate payment remittance.
    7. Verified insurance via the internet and by calling insurance companies directly.
    8. Coordinated benefits for point of service collections.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In Medical


Sr. Front Office Representative Resume

Summary : To join an organization and be part of a successful team to further improve skills and become an asset to the company. Self motivated responsible & dependable, also able to handle multiple tasks and will complete them accurately and promptly, also very strong customer service skills and friendly, energetic personality.

Skills : Microsoft Office, Office Admin.

Description :

    1. Greeted all patients as they arrive in a friendly, courteous, and professional manner.
    2. Obtained accurate information from patients and ensure all registration forms are complete.
    3. Documented in the computer system all necessary demographic, insurance and financial information.
    4. Collected co-pays, co-insurance, deductibles and past due balances.
    5. Answered and direct calls to appropriate departments, Prepare patient charts in advance.
    6. Greeted and checked in patients in a professional and friendly manner.
    7. Able to give accurate and detailed information to patients Able to answer multi-line calls in a professional and timely manner.
    8. Answered phones, greet patients, scheduling, check in and check out, scanning, filing, update demographics.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Jr. Front Office Representative Resume

Objective : Looking for an opportunity to serve in the position pertaining to health administration to utilize skills and proficiency in a distinguished organization.

Skills : Microsoft Office, Excel, Electronic Medical Records, Electronic Health Records.

Description :

    1. Scheduled appointments, registered patients and distributed pharmaceuticals as prescribed.
    2. Verified appointment times with patients.
    3. Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms).
    4. Adeptly managed a multi-line phone system and pleasantly greeted all patients.
    5. Prepared patient charts accurately and neatly for the office Created and maintained computerized record management systems to record and process data and to ensure up to date documentation.
    6. Addressed and resolved patient complaints emphatically and professionally.
    7. Developed a system of staff communication that ensured proper implementation of treatment plans and patient care.
    8. Reviewed customer service information to prioritize areas of improvement.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Front Office Representative III Resume

Summary : To obtain a Front Office Rep position in a facility that utilizes skill sets and provides a learning environment, where can exercise excellent skills in administrative and clinical duties.

Skills : Microsoft Office, MS Excel.

Description :

    1. Scheduled front office employees; coached, counseled, and trained front office staff.
    2. Interviewed potential front office employees and completed corporate evaluations.
    3. Responded directly to guest inquiries, complaints and concerns.
    4. Handled daily revenue; maintained accurate records; and transferred funds to corporate account.
    5. Led roll-out of new pilot breakfast; scheduled and received food and beverage deliveries.
    6. Maintained food, equipment, and temperature inventories and records.
    7. Addressed billing concerns with billing department Scheduled appointments for patients Investigated and analyzed patient complaints to resolve issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Front Office Representative II Resume

Summary : To join an organization and be part of a successful team to further improve skills and become an asset to the company. Self motivated responsible & dependable, also able to handle multiple tasks and will complete them accurately and promptly, also very strong customer service skills and friendly, energetic personality.

Skills : Good Customer Service Skills, Microsoft, Excel, Power Point Skills.

Description :

    1. Communicates with patients and initiates paperwork for scheduled visits.
    2. Maintains log of scheduled appointments and physician referrals.
    3. Acts as a liaison between office and referring physician offices.
    4. Provides patient with medical instructions required for office visit.
    5. Provides complete and accurate documentation and manage all information obtained with strict confidentiality to safeguard patient information from use by unauthorized individuals or vendors.
    6. Initiates verification of insurance benefits and precertification for services in order to ensure payment and compliance.
    7. Manages medical records to ensure all information is available for treatment.
    8. Opens, sorts and distributes mail according to procedure and coordinates the purchasing of items for the office.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Front Office Representative I Resume

Summary : Friendly worker offering more than 2 years of cash handling experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Skills : Computer Literate Takes Initiative Skilled Problem Solver, Applicable Math Skills Personable Responsible, Motivated Team Player.

Description :

    1. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
    2. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
    3. Handled all customer relations issues in a gracious manner and in accordance with company policies.
    4. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    5. Verified that all customers received receipts for their purchases.
    6. Worked with the management team to implement the proper division of responsibilities.
    7. Actively pursued personal learning and development opportunities.
    8. Answered customer telephone calls promptly and in an appropriate manner, as well to call customers when needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Front Office Representative/Executive Resume

Objective : Excellent team player dedicated to exceeding expectations and providing outstanding service. Capable of maintaining harmony and organization in a professional setting.

Skills : Graphic design, Type 50-70 WPM, Data entry, Microsoft word and publisher, Quick learner.

Description :

    1. Greeted visitors warmly and made sure they were comfortable.
    2. Ensured reception area was neat and clean.
    3. Coordinated mail flow in and out of office.
    4. Gathered personal and insurance information as needed for quotes.
    5. Arranged appointments, accepted payments from insured.
    6. Collected and distributed parcels and other mail.
    7. Managed the registration process with guests and eagerly answer any questions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Representative/Coordinator Resume

Headline : Self motivated responsible & dependable, also able to handle multiple tasks and will complete them accurately and promptly, also very strong customer service skills and friendly, energetic personality.

Skills : Microsoft Office, Front Office.

Description :

    1. Greeted all patients as they arrive in a friendly, courteous, and professional manner.
    2. Obtained accurate information from patients and ensure all registration forms are complete.
    3. Documented in the computer system all necessary demographic, insurance and financial information.
    4. Correctly collected co-pays, co-insurance, deductibles and past due balances.
    5. Answered and directed calls to appropriate departments, Prepare patient charts in advance.
    6. Insuranced authorizations and verifications.
    7. Served as receptionist and secretary, assists in the daily operation of the three departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Representative/Manager Resume

Headline : Seeking long term employment in an organization where can grow professionally and further enhance skills and knowledge. Driven to exceed goals and build long term relationships with customers and co-workers.

Skills : Microsoft Word, Excel, HP And Kodak Photosmart, Adobe.

Description :

    1. Utilized personal skills by creating a positive and uplifting experience for each patient.
    2. Entered all registration information completely and accurately.
    3. Scheduled, canceled and rescheduled patient appointments.
    4. Provided callers with needed information regarding clinic services, locations and appointments.
    5. Organized and participated in patient graduations from radiation treatment.
    6. Reconciled collections with daily receipts.
    7. Submited proper requests for medical records and radiological documents prior to clinic.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Representative Resume

Summary : Work with an organization with public relations as an apt team player ready to learn vastly, with good track record skill, excellent customer care service and deal with life challenges and responsibility to the best of ability.

Skills : Micosoft Office, Property Management Systems, Team Leadership, Night Audit Accounting, Customer Servce, Team Leadership.

Description :

    1. Greeted patients and ensure their wonderful experience is established upon entering the office.
    2. Registered patients according to established protocols.
    3. Moved patients through appointments as scheduled.
    4. Responded and comply with all requests for information.
    5. Assisted patients to complete all necessary forms and documentation including medical insurance.
    6. Ensured patient information is accurate including all demographics and chart documentation.
    7. Trained and supported co-workers for all Front Office duties within Greenway.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Assisting