Hotel General Manager Resume Samples

Description :

1. Checked guests in/out and provide exceptional customer service.
2. Ensured a wonderful guest experience and solve any issues.
3. Worked toward making the hotel meet monthly and yearly budget numbers.
4. Processed and code bills, while working directly with owners on controlling expenses and processing payroll.
5. Managed the front desk and housekeeping staff and communicate information between shifts.
6. Conducted follow-up investigations involving incidents, accidents or complaints on any staff member or party involved.
7.  Installed and Monitored Pan-tilt-zoom cameras to ensure integrity issues, better customer service, while ensuring asset protection and hotel safety and security.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Assisted in the construction phase, hired and supervision of all staff members to include department managers.
   
2. Managed the various Department Heads Implement the SOPs optimally in the hotel and act as a flagship establishment for the brand.
3. Prepared monthly financial reporting, handling complaints, in the last resort.
4. Handed over opinions and beliefs, decisions, etc. to the executives.
5. Led various internal and external meetings.
6. Supervised the fulfillment of the regulations of the employment legalization.
7. Promoted the facility and brand through social events and clubs in the community.

Experience

5-7 Years

Level

Executive

Education

Business

Description :

1. Interviewed, hired, and trained employees; planned, assigned, and directed work, appraised performance, rewarded and disciplined employees, addressed complaints and resolving problems.
2. Assisted in creating, implementing, and achieving departmental budgets.
3. Utilized established daily wage management techniques, time and attendance payroll management software, and appropriate adjustments.
4. Oversaw all P&L management including accounting, banking, purchasing, and payroll administration; completed and presented formal reports daily, weekly, and monthly to ownership.
5. Sourced, selected and negotiated with vendors.
6. Performed room inspections, assisted with sales calls, and worked closely with the property Franchise Manager.
7. Worked on the front desk to save on payroll and to have more personal interactions with guests.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Managed property operations on a day to day basis to assure optimum performance and continual improvement.
2. Coordinated, directed and manage the staff of 45+ employees and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
3. Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
4. Responsible for the preparation of property budget and forecasts.
5. Managed labor standards and property level expenses to achieve maximum profit to the bottom line.
6. Monitored collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
7. Worked with the Director of Sales to manage all sales activities of the property and meet revenue objectives.

Experience

7-10 Years

Level

Management

Education

Associates In Arts

Description :

1. Directed and managed the entire hotel operations and future planning of the hotel.
2. Manage P&L/budget, financial plans and control expenditures.
3. Established standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, and type of patronage to be solicited.
4. Supervise maintenance and renovation repairs/orders.
5. Organized sales blitzes to market our product; contributed to the success of the budget.
6. Seeks out and targets new customers and new sales opportunities initiate action plan to approach and secure new business for the company.
7. Hired and trained staff members to be efficient and give excellent customer service.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Managed day-to-day operations of a 143-room hotel.
2. Supervised hotel functions such as human resources, payroll, front desk, housekeeping, and maintenance.
3. Maximized profits through daily review of operational and financial results, set safety goals, and sales.
4. Created annual property budgets and analyze performance against budget to identify improvement areas.
5. Maintained financial records including accounts receivable (AR) and accounts payable (AP), monthly bills, monthly P&L statements, general ledgers, and variance reports.
6. Managed revenue and grew occupancy year over year.
7. Improved Cost Per Occupied Room.

Experience

7-10 Years

Level

Management

Education

Management

Description :

1. Managed a staff of approximately 30 employees including but not limited to housekeeping, front desk staff, maintenance and hotel transportation.
   
2. Prepared the annual budget and controlling expenditures, as well as set and achieved sales and profit targets.
3. Conducted performance reviews, corrective action, employee discipline, and exit interviews.
4. Negotiated vendor and supplier contracts for various accounts and projects.
5. Ensured compliance with State and Federal law, health, and safety codes and other applicable statutory regulations.
6. Planned work schedules for employees and reviewed bi-weekly payroll submissions for accuracy.
7. Frequently rallied culturally diverse groups toward synergy and marked improved performance.

Experience

5-7 Years

Level

Executive

Education

Psychology

Description :

1. Hired, trained, and managed direct reports within Guest Services, Housekeeping, and Maintenance.
2. Responsible for all property-level accounting, including accounts payable and receivable.
3. Collaborated and strategized with the Regional Director of Sales through scheduled calls, cold calls, and lead generation.
4. Forecasted weekly, monthly, and annual occupancy and revenue.
5. Increased guest satisfaction scores by 2 points within Medallia by promptly addressing guest concerns.
6. Improved cleanliness scores by implementing daily room inspections and housekeeping incentives.
7. Developed a projection and began the implementation of property renovations.

Experience

2-5 Years

Level

Junior

Education

Management

Description :

1. Managed daily hotel operations to achieve planned goals measured by revenue, house profit, and RevPAR index.
2. Demonstrated leadership and professional image to associates, guests, sales accounts and within the community.
3. Directly managed the front office, food and beverage and housekeeping departments.
4. Conducted interviews and hiring of new associates.
5. Administered new hire paperwork and maintained employee files.
6. Maintained disciplinary measures and recorded proper documentation for accurate record keeping.
7. Handled purchasing, inventory control and payroll submission for the property.

Experience

5-7 Years

Level

Executive

Education

Massage Therapy

Description :

1. Responsible for the hired, trained and discipline of all hotel staff.
   
2. Responsible for renovation projects, directing, planning, coordinating and safely executed the work with contract documents, schedule, and budget.
3. Established an effective employee turnover and retention strategy.
4. Raised customer service standards that exceeded guest expectations.
5. Budgeted hotel's overall operation by maintaining cost and quality standards.
6. Managed hotel's full renovation while continuing to perform regular hotel business operations.
7. Conducted disciplinary actions against staff, including terminations.

Experience

5-7 Years

Level

Executive

Education

Diploma