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Inbound Call Center Agent Resume Samples

An Inbound Call Center Agent handles all incoming calls from customers and takes responsibility for the following duties mentioned on the Inbound Call Center Agent Resume – receiving calls from customers, identifying the customer’s complaints, troubleshooting product, and technical issues, managing a large amount of inbound and outbound calls promptly; following communication scripts while handling different topics; identifying customers’ needs, clarifying information, researching all issues, providing solutions and alternatives; building a sustainable relationship and engaging customers, and keeping records of all conversations.

To ensure success in this field, the following skills and abilities are required – a track record of over-achieving quota, strong phone, and verbal communication skills; active listening skills; familiarity with CRM systems and practices; ability to multitask, and adaptability to different personality types. Formal education beyond a high school diploma is not mandatory.

 

Inbound Call Center Agent Resume

Objective : A challenging position as an administrative assistant at a growth-oriented firm. This will allow to further utilize skills and acquire new abilities.

Skills : Processing Documents And Interacting With Customer Face To Face.

Description :

    1. Answered inbound calls from members regarding memberships, billing questions, and benefits inquiries.
    2. Achieved or exceeded monthly budgets.
    3. Kept concise records of all account activity.
    4. Adjust travel checks.
    5. Maintained extraordinary public relations.
    6. Conducted quality assurance reviews.
    7. Assisted members with roadside assistance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS Diploma


Inbound Call Center Agent Resume

Objective : Enthusiastic self-starter with a strong background in performing clerical and secretarial tasks using exceptional communication and customer service acumen. A proven academic and professional achiever who possesses unique computer skills required to assist the executives and organization to achieve its mission.

Skills : Microsoft Office, Adobe, CS6 Creative Cloud.

Description :

    1. Answered inbound phone calls to assist customers with tech, account, and sales issues.
    2. Utilized computer/computer software as a data entry, research, and resource tool and a telephone system to communicate with the customers.
    3. Limited to answering customers' questions regarding their account, processing payment transactions, and updating any activity on the customer's account.
    4. Trained with a positive attitude as well as a willingness to learn and ended up working side by side.
    5. Assisted her with training other trainees on computer data entry and answering their questions when immediate attention was needed but the supervisor could not respond immediately.
    6. Used outstanding customer service skills to assist customers daily.
    7. Taken Inbound calls averaging 50-60 daily Research required information using available resources.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
HS Diploma In General Information


Inbound Call Center Agent Resume

Objective : Experience in a classroom setting, working with toddlers ages 2 to 5 years old. Knowledge of Universal Pre-K standard, creative curriculum, and classroom management. Experience in administrative jobs and call center service.

Skills : Customer Service, Data Entry, General Office, Typing.

Description :

    1. Answered courteously inbound calls.
    2. Focused on business results to delivering a high-quality experience for the clients through product knowledge.
    3. Sought constant improvement in clients' satisfaction and operating efficiency.
    4. Worked in teams and communicated goals necessary to well-orchestrated operations for clients.
    5. Provided customer service by responding to the needs of the customer and answer their questions and inquiries via phone.
    6. Updated the database with the possible changes in the customer's status.
    7. Generated customer interest in the services or products offered by the company.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Nursing

Inbound Call Center Agent Resume

Objective : Looking for a position where one will use skills in data entry and customer care as well as experience with Microsoft Office and Excel. A dedicated person who wants to use her skills and education to help others.

Skills : Data Entry, Microsoft Word, Excel, Outlook & PowerPoint, Customer Service, 10-Key, Call Center, People Person, HIPAA.

Description :

    1. Provided assistance for customers with special billing requests.
    2. Promoted company products, services, and savings plans when appropriate.
    3. Solicited sales of new or additional services or products.
    4. Built customer loyalty by follow-up of customer calls.
    5. Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
    6. Listened attentively to the caller's needs to ensure a positive customer experience.
    7. Accurately responded to customer inquiries through instant messaging software.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Junior
    Education
    Education
    BA In Criminal Justice

    Inbound Call Center Agent Resume

    Objective : Looking to obtain a full-time position in an environment that offers a greater challenge, increased benefits for the family, and the opportunity to help the company advance efficiently and productively.

    Skills : Adobe Photoshop, Microsoft Word, Microsoft PowerPoint, Outstanding Customer Service, Time Management, Problem Solving, Leadership, Team Building, Internet, Typing, VMWare, OneRoad, Data Entry.

    Description :

      1. Determined charges for services requested, collect deposits or payments or arrange for billing.
      2. Accessed electronic and paper cataloging systems to look up product information and availability.
      3. Utilized available resources to respond to customer inquiries.
      4. Corresponded with customers via mail, if working the Correspondence contact stream as needed.
      5. Outbound phone calls to customers and dealerships on occasion.
      6. Researched and determines appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
      7. Taken personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                AA In Graphic Design

                                Inbound Call Center Agent Resume

                                Objective : Inbound Call Center Agent is responsible for the customer experience, and sales. This includes handling all customer calls, interacting with customers, and creating an exceptional customer experience. The inbound agent also works closely with the sales specialists to ensure the customer experience is always excellent.

                                Skills : Time Management, Problem Solving, Leadership, Team Building, Internet.

                                Description :

                                  1. Responsible for handling customer inquires regarding products, billing questions, payment extensions, and service requests.
                                  2. Interfaced daily with internal partners in accounting, field service, new business, operations, and consumer affairs division.
                                  3. Answered Inbound calls for applications and questions dealing with Medicaid and medical insurances.
                                  4. Notated every call and enter information in different applications according to company policies.
                                  5. Assisted customers with any technical issues experienced with the website and escalate any issues to management appropriately.
                                  6. Met Quality Assurance Requirements and other key performance metrics.
                                  7. Verified and Updated customers' information in the company's database.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                Nursing

                                Inbound Call Center Agent Resume

                                Objective : To obtain an Inbound Call Center Agent position in a company that will allow me to grow with the company. Tracked and measured individual and team productivity and quality results.

                                Skills : Adobe Photoshop, Microsoft Word, Microsoft PowerPoint, Outstanding Customer Service.

                                Description :

                                  1. Assisted customers with transportation questions and concerns.
                                  2. Exceeded statistical goal of completing reservation calls within 3 minutes.
                                  3. Responsible for handling calls from a wide variety of customers.
                                  4. Provided a friendly and positive experience for the customers each day.
                                  5. Used product knowledge to provide the customer with accurate and specific information regarding the concern or desire.
                                  6. Taken Inbound calls averaging 50-60 daily.
                                  7. Remained knowledgeable and current with all policies, procedures, processes, and changes. 
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                Nursing

                                Inbound Call Center Agent Resume

                                Objective : Inbound Call Center Agent is responsible for the day-to-day operations of the company’s Inbound Marketing Division. This includes handling all incoming calls, answering customer service inquiries, and handling all customer service requests.

                                Skills : Sales, Troubleshoot, Operator Assistance.

                                Description :

                                  1. Provided customers and dealers with the product.
                                  2. Accurately provided product information.
                                  3. Sell DIRECTV packages to prospective customers 
                                  4. Maintained and exceeded DIRECTV Key Performance Indicators.
                                  5. Communicated with the caller to identify the location.
                                  6. Continuously improved customer handling skills, process knowledge, and company and product information.
                                  7. Actively participated in team meetings, shares knowledge, and recommendations with supervisor and team members. 
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                AA in Graphic Design

                                Inbound Call Center Agent Resume

                                Objective : To obtain an Inbound Call Center Agent position in a company that will allow me to grow with the company. Managed all supervisors’ personnel and monitored and appraised performance.

                                Skills : Strong multitasking, Time management, and Target achieving skills.

                                Description :

                                  1. Verified and confirmed the insurance policy.
                                  2. Responsible for the selling process of Dish network Television and internet system.
                                  3. Provided costumes with the superior buying experience, and show high skills in product knowledge.
                                  4. Perform credit checks and payment options in accordance with legal matters.
                                  5. Answered inbound calls within established company guidelines.
                                  6. Consistently achieved customer satisfaction and quality goals.
                                  7. Assisted clients across the region.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                AA in Graphic Design

                                Inbound Call Center Agent Resume

                                Objective : Inbound Call Center Agent is responsible for providing excellent customer service and handling escalating customer issues on a daily basis. The Inbound Call Center Agent is an agent who can handle all types of customer needs, including customer questions, billing, and change orders.

                                Skills : Call Center, Communication Skills.

                                Description :

                                  1. Up-sold additional products and services to every client.
                                  2. Accepting payments for and creating payment arrangements for customers.
                                  3. Correct deficiencies and oversights.
                                  4. Provided roadside assistance to callers for the Agero campaign.
                                  5. Participated in coaching and training opportunities, retaining and applying learning.
                                  6. Adhered to and supported all Percepta and Client ISO, Quality Systems and Q1 and initiatives.
                                  7. Completed additional tasks / projects as needed.
                                  8. Maintained professional working relationships.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                AA in Graphic Design