Inbound Technical Support Resume Samples

An Inbound Technical Support is a support worker who manages, maintains, and repairs IT systems. The job duties and responsibilities associated with the post are listed on the Inbound Technical Support Resume as – diagnosing and repairing faults, solving network issues, installing and configuring hardware and software, identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults; solving network issues, installing and configuring hardware and software; speaking to customers to quickly get to the root of the problems, providing timely and accurate customer feedback; replacing or repairing the necessary parts, and managing multiple cases at one time.

Job applicants with the following skills fit best this role – prior experience in tech support, or desktop support; experience with remote desktop applications and help desk software, excellent interpersonal skills, good written and verbal communication skills, and proficiency in Windows/ Linux/Mac OS. A degree in computer science or IT is needed to work in this capacity.

Inbound Technical Support Resume example

Inbound Technical Support Resume

Objective : A fast pace environment and enjoy challenges. When I join a company, loyal to that company and I work hard to grow within the company. Self-motivated and able to work both independently and as a collaborative team member. Looking to obtain a position where can maximize my organizational skills, interpersonal skills, and knowledge which will contribute to my years of experience.

Skills : Customer Service,Inventory Management,Technical Troubleshooting.

Description :

    1. Received inbound calls and troubleshoot any issue with company devices.
    2. Troubleshoot all issues both hardware and software.
    3. Set appointments, setting up repair options and resolving issues via phone call.
    4. Provided information about all support options and warranties to assure each customer gets the best support.
    5. Gave customers complete support and understanding to their issue.
    6. Made sure every customer is satisfied with the call even if there issue was not resolved.
    7. Explained all available support options for customers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma


Inbound Technical Support Resume

Summary : More than 15 years of experience in customer service. Demonstrating excellent communication skills. Above and beyond customer service. Punctuality, versatility, dedication. Focused Office Administrator with organizational expertise, strong front office management skills. A wide-ranging background in training, leading, sales, cashiering, restaurants, hospitality, administration, call centers, and data entry.

Skills : Telecommunications, Microsoft Office.

Description :

    1. Provided customer service and technical support for their customers, achieving a one call resolution through four drivers: courtesy, concern, knowledge, and timely resolution.
    2. Sold Apple-Care protection plans, understanding Apple OS, product knowledge, physical and system specification knowledge, managing total production and achieving goals.
    3. Trained in dealing with customers in the UK with technical problems over the phone or by Bomgar support going step by step how to solve each individual problem.
    4. Able to obtain call control and problem resolution quickly and efficiently.
    5. Membered Services/Provider Services Dial America, Greentree PA Provided member services for customers of United Healthcare.
    6. Explained benefits and insurance to members.
    7. Provided customer service assistance to customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Graphic Design


Inbound Technical Support Resume

Headline : Versatile office professional seeking a role of increased responsibility offering administrative and customer service experience while maintaining a high level of professionalism, patience and efficiency.

Skills : Graphic design, Pc repair and build, Laptop repair - Limited experience, Software support and design, Web design - multiple languages.

Description :

    1. Provided technical support to customer's mainly(but not limited to) focusing on internet, cable, and telephone.
    2. Assisted with Email and sometimes customer's needed help with browsers, Microsoft Office, and really just navigation when it came to Windows 8 and Windows 10.
    3. Started as a DSL technical support agent, moved on to Uverse after 5 months, and a few months later I became a FiOS(fiberoptic) agent.
    4. Used I have to have good customer service at all times along with good technical support so normally that means being a good multi-tasker.
    5. Listened attentively to the customer while trying to get my own questions in relating to the issue without being rude or talking over the customer and whilst I'm doing the verbal part I'm constantly taking notes, and navigating through a number of tabs.
    6. Had to be able to show the customer's how to work Microsoft Office along with navigating through Windows 8 and Windows 10(sometimes blind if they didn't have internet).
    7. Answered and resolved inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Criminal Justice

Inbound Technical Support Resume

Objective : Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Skills : Windows Operating Systems, Linux, Mac Os, Sales, Supervision.

Description :

    1. Assisted with technical difficulties regarding Frontier internet services.
    2. Fixed email issues, computer settings, logging into routers, sync issues, outage issues, etc.
    3. Navigated through multiple (6+) systems running tests and taking notes while communicating with customers.
    4. Dispatched technicians when necessary, and setting up appointments for full installs at residences.
    5. Used Multitasking, multi line phone usage, problem solving, computer skills (I.e computer settings, firewalls, internet settings, installations, etc) customer service, patience, and the ability to deescalate issues from irate customers.
    6. Maintained accurate, complete, and correct records required by law, district policy, and administrative regulation.
    7. Assisted in upholding and enforcing school rules, administrative regulations and Board policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AS In General Education

Inbound Technical Support Resume

Headline : Highly skilled in providing great customer service both in-person and over the phone. A quick learner and can master new concepts and skills. Passionate about helping customers, creating a satisfying shopping and work experience. Able to work efficiently in a group, as well as as an individual.

Skills : Domain And Website Management, Communication Skills.

Description :

    1. Carefully listened and understood customer's issues over the phone and documented all interactions with customer.
    2. Used advanced internet search skills and the provided equipment to identify appropriate solutions.
    3. Ensured customer satisfaction through effective and efficient call handling.
    4. Educated customer on company policies and warranties.
    5. Set up repairs and replacements over the phone as needed.
    6. Participated in weekly training to keep my knowledge and skills up to date.
    7. Used strong communication skills to ensure a resolution at the end of each call.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Inbound Technical Support Resume

Objective : To obtain employment with your agency, and to work above and beyond the agency's expectation in providing exceptional services for the clients I serve; to ensure that families and children have a better quality of life.

Skills : Works well with kids, Team leader, Good mentor.

Description :

    1. Delivered service and support to customers using an operated call software.
    2. Stayed current with system information, changes, and updates.
    3. Assisted customers in troubleshooting clearly and efficiently over the phone.
    4. Informed customers on Apple iOS and Macintosh technology.
    5. Gathered customer's information and determine issues by asking probing questions.
    6. Developed skills for operating in fast paced call center environments and handling customers over the phone with high customer satisfaction.
    7. Followed all standard operating procedures in accordance with Apple and Ibex Global.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates Of Applied Science

Inbound Technical Support Resume

Summary : Over 10 years of customer service, software, and technical support; once small business owner, and constant student to the ever-changing world of technology.

Skills : Handling Skills, Supporting Skills.

Description :

    1. Handled technical troubleshooting within Officemate/eyefinity environment, including system crashes, slow-downs and data recoveries and backups.
    2. Responsible for the timely documentation, escalation, basic troubleshooting, resolution and closure of trouble tickets.
    3. Created the interactive cms/ansi/ cms 2012 form.
    4. Worked For University of Phoenix handling Technical Support for online students.
    5. Handled Mac OSX, All windows based O/S from 98 up to XP.
    6. Worked helping with network issues and some software issues.
    7. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma In Computers

Inbound Technical Support Resume

Objective : To obtain job employment at a company that values learning and has a productive working environment where personal and professional growth can be achieved.

Skills : Military, Word, Excel.

Description :

    1. Addressed and solved technical issues in a timely manner.
    2. Troubleshoot equipment and system issues.
    3. Properly answered the phone and greet customers.
    4. Actively listened to customer while entering accurate data into computer.
    5. Performed logical troubleshooting.
    6. Documented entire call process.
    7. Inbounded technical support for internet, phone, and cable service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Inbound Technical Support Resume

Headline : To obtain a part-time Inbound Technical Support position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.

Skills : Communication Skills, Customer Service.

Description :

    1. Verified customer information in the system once a call is recieved.
    2. Assisted customers in troubleshooting their products issues or setting up repairs if necessary.
    3. Verified Product warranties and time tables for product insurance sales.
    4. Assisted with account and billing issues and reached out to other depts in an attempt to resolve those issues.
    5. Escalated customers in difficult situations to a higher level as needed.
    6. Listened attentively to customer's and multitask through screens.
    7. Followed appropriate work flow in order to help troubleshoot the customer through the problems in order to resolve the issue.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates Of Science

Inbound Technical Support Resume

Objective : To obtain an Inbound Technical Support position that will allow me to improve upon my skills and further help me obtain a business career.

Skills : Developing Skills, Managing Skills.

Description :

    1. Planned a program of study that meets the individual needs, interests, and abilities of students.
    2. Created an environment that is conducive to learning and appropriate to the maturity and interests of the student.
    3. Assessed the accomplishments of students on a regular basis and provides progress reports as required.
    4. Diagnosed the learning abilities and/or problems of students on a regular basis, seeking the assistance of district specialists as required.
    5. Assisted administration in implementing all policies and/or rules governing student life and conduct, and develops reasonable rules of classroom behavior and procedure, and maintains order in the classroom in a fair and just manner.
    6. Strived to maintain and improve professional competence.
    7. Strived to implement by instruction and action the districts philosophy of education and instructional goals and objectives.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Junior
    Education
    Education
    BS In Criminal Justice