An Information Technology Help Desk is an IT professional who provides technical assistance on computer systems and serves as the first point of contact for customers who need technical assistance either through phone or email. Typical work activities listed on the Information Technology Help Desk Resume are – providing technical assistance, performing troubleshooting using different diagnostic techniques, providing quick resolution and excellent customer service; providing needed information on IT products or services; providing feedback on processes and making recommendations on areas to improve; and suggesting improvements on procedures.
Although a formal degree may not be necessary for this support role, tertiary qualifications can include – computer science, computing, or engineering. There are several attributes that a job applicant is expected to display on the resume and such include – a technical and logical thought process; a good understanding of computer systems, mobile devices, and other tech products; the ability to diagnose and solve basic technical issues; and working knowledge of office automation products, databases, and remote control. A degree in Information technology, or computer science is commonplace among job applicants.
Objective : Pursuing a position in the information technology field with a firm that desires strong technical skills, customer service, a nd a willingness to learn new skills to advance my career.
Skills : Word, Excel, Windows, Mac, Powerpoint, Information Technology, Communication, Marketing, Social Media Marketing, Social Media Management.
Description :
Provided network and help desk support using Footprints ticket management system.
Entailed helping clients in remote offices over the phone, utilizing Remote Desktop, and in person within the local offices.
Administered a Windows domain by adding and deleting users, resetting passwords and adding computers in Active Directory.
Installed, upgraded and maintained software such as Microsoft Office and other applications on workstations and servers.
Worked with AT&T Intuity phone system, setting up phones and administering Audix voice mail system.
Included setting up new workstations and installing software as well as maintaining and repairing existing workstation and printer hardware and software.
Protected sensitive data by administering Veritas Backup Exec systems to backup servers along with SQL Server databases in Denver, Phoenix and San Diego offices.
Maintained tape backups/rotations on Exabyte robotic tape drives and backup to disk on Snap Appliance Snap server.
Administered ADT card access system and maintained office security.
Experience
2-5 Years
Level
Junior
Education
Electronics Technology
Information Technology Help Desk Resume
Summary : Enthusiastic IT professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills.
Identified, analyzed and resolved basic PC conflicts.
Installed, configured, tested, and supported numerous PC and Mac platform operating systems.
Simulated hardware and software problems to test and evaluate solutions.
Documented and maintained all logs, records, and reports for service tracking.
Provided quality customer service to clients over the phone and in person.
Setup PC wireless network configurations for laptop system.
Troubleshooted complex printers hardware and software problems.
Diagnosed hardware, software, and network connectivity issues.
Experience
7-10 Years
Level
Management
Education
BA In Computer System
Information Technology Help Desk Resume
Headline : Information Technology Help Desk is responsible for providing technical support to IT staff and partners. This includes assisting in the configuration and operation of IT systems, as well as assisting with hardware maintenance, upgrades, and software updates.
Skills : Power chart, Power note, CPOE, First net, Path net, Surginet/Anesthesia and Rad Net.
Description :
Provided troubleshooting related to mobile devices including iPhone and Android phones.
Resolved problems with customer online documents and personal laptops.
Communicated with customers daily to assist with Internet connection on mobile devices and laptops.
Daily use of Active Directory for customers login information for personal password and WIFI connection.
Provided computer help desk support and technical training on hardware software to end-users.
Diagnosed, troubleshot and resolved software, hardware and connectivity issues.
Documented help desk tickets/resolutions, and provided overall assistance in daily administration.
Experience
5-7 Years
Level
Executive
Education
B.A In Computer Information System
Information Technology Help Desk Resume
Objective : Dedicated professional that is experienced and ready to utilize knowledge in IT services/analysis, which is eager to obtain a full time position with your company that offers opportunity for growth and advancement.
Skills : Type 70 words per minute, Leadership and punctuality, Analytical and detail oriented thinking, Computer assembling and maintenance, Computer assembling and maintenance, Virus protection and eradication.
Description :
Provided general customer service with regards to San disk products.
Got promoted from Level 1 to Level 2 Successfully monitored computer networks.
Upgraded computer-operating systems.
Repaired electronic components & Preventative maintenance on laptops , desktops, projectors, remotes, and printers.
Replaced out of warranty computer systems with new.
Imaged computers with new operating systems and programs relevant to job task to be performed by either staff or student.
Insured all customers service needs were met in a timely manner.
Experience
2-5 Years
Level
Executive
Education
Bachelors In Information Technology
Information Technology Help Desk Resume
Objective : Highly motivated and results-driven team player with exceptional time management skills and ability to adapt to and influence positive change and effective solutions. Currently holds a Secret government security clearance.
Built and repaired computers for faculty and students.
Tested new IT equipment inventory upon arrival.
Installed computer software upon faculty request.
Delivered new and refurbished computers to campus facilities.
Maintained appropriate documentation of all help desk inquiries and services provided.
Supported for internal employees via phone, email, IM, and remote desktop using Cherwell ticketing system.
Provided update submissions for knowledge base articles as needed.
Experience
2-5 Years
Level
Junior
Education
BS In Computer Science
Information Technology Help Desk Resume
Headline : Advanced knowledge of computer hardware, software, troubleshooting techniques, imaging, and diagnostics. Automotive technology and show the most strength in electrical systems and diagnostics.
Skills : Electrical Diagram Troubleshooting, Customer Service Excellence, Word And Excel Knowledge, Inventory Management.
Description :
Scheduled and conducted end user training for the Microsoft Lync phone system for more than 200 company employees ensuring a seamless transition from the company legacy phone system.
Created help desk SOPs with step by step instructions for a variety of recurring technical issues.
Monitored and performed daily and weekly data backups limiting company risk to data loss.
Provided technical support to customers via telephone, email, instant messaging, remote login and in person.
Installed operating systems, software, antivirus programs, and patches and removed malicious software from computers.
Provided networking and desktop support, account maintenance and printing assistance to employees.
Tracked all calls and trouble tickets to complete detailed progress report.
Experience
5-7 Years
Level
Executive
Education
Diploma In Automotive Technology
Information Technology Help Desk Resume
Headline : Objective in the workplace is to help grow the company. Really enjoy working on projects that make the company more effective, Vast knowledge about the computer field, and would love to implement what I know Into a good company.
Skills : Backing up and restoring files.
Description :
Provided proactive technical support to users through the use of a variety of tools and techniques including but not limited to: troubleshooting, installation/configuration, and software updates.
Assisted in the configuration/operation of IT systems (including servers) to meet business needs.
Worked directly with business partners to help them meet their goals.
Assisted in the documentation of any activities performed by IT staff or partners (i.e., build a casebook).
Attended regular training sessions to learn about new technologies or practices that are current in their industry or field of expertise.
Assisted students and faculty with software and hardware troubleshooting.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Information Technology Help Desk Resume
Headline : Information Technology Help Desk with extensive IT, customer service, and marketing experience. Creative, analytical team player with excellent Microsoft Office Suite certifications (Excel, PowerPoint, and Word), IT structured framework experience, and a working knowledge in ERP and SAP systems.
Skills : Information Technology, Pay Attention to Detail.
Description :
Installed, configured and maintained all IT tools/software.
Troubleshooted/solved problems with systems and applications.
Solved problems with data storage.
Developed firewall rules for network access and application security.
Understood hardware and software issues that affect systems and applications.
Troubleshooted/solved problems with hardware failures or failures to function properly.
Administered security policies such as password policies, firewall rules and antivirus programs.
Experience
5-7 Years
Level
Junior
Education
IT
Information Technology Help Desk Resume
Summary : IT Help Desk is responsible for administering, maintaining and securing all IT infrastructure, systems and applications. This includes managing the network, servers, applications and data storage.
Skills :
Enthusiasm, Communication, Collaboration.
Description :
Verified the security of all systems, databases, applications, and hardware/network configurations.
Provided technical support on all areas of IT infrastructure.
Identified and implemented solutions that are aligned to business goals.
Maintained a high level of technical knowledge in addition to being able to troubleshoot issues related to hardware/software configurations and network configuration.
Identified recommended vendors, products, services, etc. based on business needs.
Managed availability risk across multiple environments.
Created quality documentation for issues identified by the team members.
Experience
7-10 Years
Level
Management
Education
IT
Information Technology Help Desk Resume
Objective : IT Help Desk is responsible for the technical support of products and services provided to software and hardware customers. This includes operations, engineering, technical data management, and training. It also includes the coordination of third-party support, including web sites and email support.
Skills :
Systems and networks, Data analysis, DevOps.
Description :
Addressed known or suspected problems with products or services in order to resolve them before they become problems for customers.
Provided technical support to end users via telephone or online chat.
Assessed and resolved problems in an efficient manner by identifying the root cause of issues.
Provided solutions to mitigate those issues until resolved, and documenting any corrective actions taken in order to keep customers satisfied with your service.
Received requests from individuals who do not have access to a computer or who are unable to access.
Provided guidance in understanding the business and IT requirements of the organization.
Provided information security awareness training for team members.
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