Information Technology Specialist Resume Samples

Description :

1. Monitoring network to ensure network availability to all system users and perform necessary maintenance to support network availability.
2. Developing document and implementing IT asset management program to identify the location and maintain accountability of IT equipment.
3. Serving as contract office representative, effectively managing Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area WorkFlow (WAWF).
4. Managing IT related issues through trouble ticketing system known as a remedy.
5. Coordinating with custom care liaison regarding technical assessment and cost estimate, life cycle replacement.
6. Preparing documentation on complex systems, processes in the assigned functional area of responsibility and maintaining a business continuity plan.
7. Managing copier and printer inventory program, serving as entitlement manager for dod enterprise email system, creating a distribution list, email accounts, restrict and grant permission to both individual and group emails.

Experience

10+ Years

Level

Management

Education

Masters of Science

Description :

1. Conducting numerous training, business process reviews, IPT presentations, management, and CMS wide presentations.
2. Operating and administering business software, preparing and generates system reports and other output.
3. Coordinating software system updates and upgrades, preparing test protocols, and performing data validation and quality checks.
4. Assessing user technology requirements and investigating products and services to meet user needs.
5. Comparing and contrasting the competing software and hardware products, and documenting findings.
6. Configuring, delivering, and educating employees on new and old software.
7. Providing training and usage instruction to ensure users are productive with business software.

Experience

10+ Years

Level

Consultant

Education

Masters of Business Administration

Description :

1. Assisted with registering over 3,200 users and effectively trained recipients to configure their laptop device to access internet services.
2. Assisting with the oversight and implementation of Information Technology projects.
3. Writing and overseeing correlating Requests for Proposals/Bids and staff reports.
4. Documenting procedures, preparing reports, and maintaining records of equipment and software as necessary.
5. Responding to questions and inquiries from users, providing information within the area of assignment, resolving problems and/or providing alternatives to meet system needs.
6. Conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection.
7. Conducting IT security evaluations, audits, and reviews in accordance with generally accepted government IT auditing principles and standards.
8. Providing assistance monitoring and investigating security and privacy incidents and breaches that impact information systems.

Experience

10+ Years

Level

Consultant

Education

Masters of Science

Description :

1. Notifying appropriate programming and maintenance personnel if unable to locate and correct cause of detected application/hardware error or failure.
2. Directing training or trains staff in the operation of computers and peripheral equipment.
3. Undertaking other proper measures to control access to data stored in or produced by the computer.
4. Providing or developing instruction manuals to assist users in efficiently performing their duties.
5. Monitoring computer operations at remote sites in person as needed and by telephone.
6. Meeting with knowledgeable persons in the organizational units involved to resolve problems and determine specific output and other requirements.
7. Evaluating the information system for current effectiveness and recommending revisions to increase efficiency or to meet organizational units' current and projected needs.
8. Meeting with knowledgeable persons in the organizational units involved to resolve problems and determine specific output and other requirements.
9. Evaluating the information system for current effectiveness and recommends revisions to increase efficiency or to meet organizational units' current and projected needs.

Experience

5-7 Years

Level

Executive

Education

Masters of Science

Description :

1. Monitoring the progress of work on day-to-day operations and maintenance projects and advising senior management of delays, problems, schedule changes, alterations, and other activities which may cause delays in the project's completion.
2. Overseeing the work of contractors engaged in design, installation, and construction of communications facilities.
3. Advising management of any problems or irregularities between the work being done and the specifications of the contract.
4. Reviewing and concurring or rejecting all quotes/acquisitions for labor, materials, equipment, hardware, software, and other supplies that may be needed for a customer's day to day project requests prior to presentation to the Bureau customer for funding.
5. Serving as a liaison between the DTD and Business Operations Management branches for Government senior management.
6. Installing, configuring, and upgrading commonly used hardware and software systems.
7. Providing IT customer service and support in troubleshooting, recovering and resolving recurring software/hardware problems.
8. Assisting customers and clients in identifying and describing IT requirements for business and legal applications.

Experience

10+ Years

Level

Management

Education

Masters of Science

Description :

1. Served as the technical lead to evaluate, plan, coordinate and maintain the activity required to ensure continuous availability and full functionality of the communications systems in a fast-paced military health care environment.
2. Planned, organized and implemented multiple large scale moves, adds and changes.
3. Drafted government documents to include operations and maintenance contracts, request for proposals and standard operating procedures.
4. Oversaw telecommunication projects to maintain health care and IT standards, including vendor meetings, walkthroughs, progress updates, detail tracking, and project acceptance.
5. Maintained compliance of it and dod information assurance policies with the voice network.
6. Acted in concert with other it department leads to maintain a continuously open forum to discuss, monitor, diagnose and resolve all it related issues efficiently and effectively.
7. Researched, assessed and recommended new technologies and products to advance the capabilities of the organization.
8. Monitored systems and users for compliance with policies and regulations.

Experience

7-10 Years

Level

Senior

Education

Associates

Description :

1. Responsible for testing, installing, operating, managing, and maintaining network services on all 30th FSS in-house servers/internal networks to include the defense - lodging system, Aloha POS (point of sale), Users Friend POS, and Quimica POS.
2. Network duties included using advanced troubleshooting techniques to resolve complex network problems.
3. Responsible for all aspects of IT services and systems operated by the 30th FSS.
4. Maintaining the 30th FSS stand-alone computers to include software upgrades, equipment maintenance, database maintenance, system backup, equipment modifications, replacements, etc.
5. Guiding the continuing integration of information technology into operations, and services.
6. Evaluating user requirements for information and information systems, conducting surveys, and studies, analyzing ways to improve mission support.
7. Monitoring the operations of information systems, and responding to problems by diagnosing and correcting errors.
8. Providing on-the-job, and formal, computer usage, and computer security training for all 30 FSS personnel.
9. Coordinating the disposal of obsolete inventory with proper documentation, and authorization.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Took technical support requests from users utilizing the IT HelpDesk software
2. Assigned, monitored tickets and managed requests with the HelpDesk system software. 
3. Followed-up on customer service satisfaction. Trouble-shoot computer, software, and telecom configuration on-site, and over the phone, utilizing remote management tools as required. 
4. Collaborated with Information Technology department staff to address requests for service and solve specific problems. 
5. Followed established guidelines and utilizes IT purchasing system for technology purchases.
6. Assisted with planning and project management for the design, implementation, and support of technology solutions. 
7. Isolated problems from symptoms, determined alternatives, recommend a solution, and effectively communicate these aspects to management, peers, and users  

Experience

10+ Years

Level

Management

Education

Associates

Description :

1. Supporting and maintaining computers operating systems/software & updating in all of the technology-enhanced classrooms on campus.
2. Supporting instructors with issues they may have with our computers, projectors, document cameras & audio-video systems while teaching.
3. Helping build and maintain servers to deploy Windows Operating Systems to over 600 computers.
4. Set up SQL servers for our departmental web sites and license metering server.
5. Assisting with coordination for computer, server, and network equipment purchases and upgrades. 
6. Creating, maintaining, prioritizing, scheduling and communicating a list of tasks to be completed to Director and/or Zone Leader at a minimum of a monthly basis.
7. Developing specifications for a variety of technology projects, including determining end-user needs, cost-effectiveness, setting timelines, and communicating with appropriate people. 
8. Taking immediate action, seeking assistance when necessary in response to emergency and outage management situations. 

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Promoting cost-effective, high-performance computer technology that will provide continuous improvement to in-house productivity and efficiency.
2. Contributing analytical and technical expertise regarding in-house computer-related hardware and plant/business information technology.
3. Understanding the business process that utilizes computer information technology.
4. Installing, configuring, performance tuning, administering and troubleshooting all in-house computer-related hardware and software.
5. Complying with company data backup, disaster recovery, software licensing, security and authorization policies.
6. Maintaining an audit record of Plant hardware/software. Maintaining software licensing.
7. Developing, documenting and maintaining necessary in-house information and non-plant floor data collection systems.
8. Responding to user’s requests for new and enhanced information technology using sound business judgment.
9. Performing the purchasing function for all systems related hardware, software, and resources. 
10. Providing demand-based off-hours technical support as per departmental off-hours support rotation schedule.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science