It Operations Manager Resume
Headline : Dynamic IT Operations Manager with 7 years of experience in optimizing IT infrastructures and enhancing operational efficiencies. Proven success in managing technology projects, ensuring service delivery, and driving business continuity initiatives. Committed to leveraging technology for strategic improvements that align with organizational objectives.
Skills : Vmware Virtualization, Incident Response Management, Microsoft Exchange Administration, Azure Cloud Solutions
Description :
- Implemented a wireless Internet solution across California Central Valley, enhancing service delivery.
- Gathered and analyzed customer requirements to engineer tailored configurations and installation protocols.
- Created six standard installation designs and developed custom solutions as necessary.
- Supervised and trained subcontractors, ensuring adherence to installation and quality assurance standards.
- Negotiated supplier contracts and established a master resource planning protocol for the warehouse.
- Restructured product design strategy, leading to a 30% profit increase for wired Internet services.
- Managed IT operations for over 1,100 users, overseeing a team of 12 IT professionals.
Experience
5-7 Years
Level
Management
Education
B.S. IT
Senior IT Operations Manager Resume
Summary : Accomplished Senior IT Operations Manager with a decade of experience in enhancing IT performance and operational effectiveness. Expertise in leading cross-functional teams, managing complex infrastructure projects, and driving technological advancements to align with business goals. Passionate about optimizing processes and delivering innovative solutions that elevate service quality and operational resilience.
Skills : Infrastructure Optimization Strategies, Virtualization And Cloud Solutions, Change Management And Governance, Change Management, Risk Management
Description :
- Oversaw the management of on-premises, colocated, and cloud IT infrastructure and services, ensuring optimal performance and reliability.
- Collaborated with business stakeholders to define IT service requirements, achieving alignment with organizational objectives while adhering to budget constraints.
- Executed cloud, virtualization, and SAN solutions to leverage cutting-edge technologies, driving efficiencies and reducing costs.
- Managed complex upgrade and migration projects, enhancing IT infrastructure resilience and supporting organizational agility.
- Created comprehensive project plans and technical documentation, facilitating stakeholder communication and resource allocation.
- Conducted thorough evaluations of SaaS vendors, leading to strategic recommendations that replaced legacy applications and improved service delivery.
- Successfully implemented cloud solutions, enhancing performance and scalability while significantly reducing the infrastructure footprint.
Experience
7-10 Years
Level
Senior
Education
M.S. IT
It Operations Manager Resume
Objective : IT Operations Manager with 2 years of experience in streamlining IT processes and enhancing service delivery. Skilled in implementing ITIL practices and managing cross-functional teams to ensure optimal system performance. Eager to contribute to innovative solutions that drive operational efficiency and support organizational goals.
Skills : It Management, It Strategy, Endpoint Security, It Governance, Documentation Skills
Description :
- Directed the implementation of ITIL practices, improving system reliability and reducing outages.
- Managed a team of 11 IT specialists, fostering a collaborative environment to enhance project outcomes.
- Developed and executed strategies for desktop support, achieving a 90% reduction in problem resolution time.
- Oversaw the planning and integration of IT services across data, network, and user support.
- Identified hardware and software requirements, creating budgets and negotiating with vendors.
- Led major technology initiatives, ensuring alignment with business objectives and user needs.
- Recruited and mentored technologists, promoting best practices in IT service delivery.
Experience
0-2 Years
Level
Junior
Education
B.S. IT
IT Operations Manager Resume
Headline : Strategic IT Operations Manager with 7 years of experience in cloud services and infrastructure optimization. Expertise in managing cross-functional teams, enhancing system reliability, and driving technological innovations. Dedicated to aligning IT operations with business goals to improve service quality and operational efficiency.
Skills : Itil Framework, Incident Management, Cloud Computing, Network Security, Team Leadership
Description :
- Managed operations of cloud-based systems, ensuring optimal performance and security across platforms.
- Oversaw a team responsible for system administration, network management, and support for enterprise applications.
- Developed and maintained IT policies and procedures to enhance operational effectiveness.
- Collaborated with cross-functional teams to implement technology solutions aligned with business objectives.
- Administered the technology budget, optimizing expenditures while meeting operational needs.
- Evaluated and integrated new technologies to improve service delivery and efficiency.
- Ensured compliance with industry standards and regulations in all IT operations.
Experience
5-7 Years
Level
Management
Education
MSIT
It Operations Manager Resume
Headline : Innovative IT Operations Manager with 7 years of experience in streamlining IT processes and enhancing system performance. Adept at overseeing technology projects and improving operational efficiencies to support organizational goals. Focused on implementing strategic solutions that foster collaboration and elevate service delivery.
Skills : Network Infrastructure Management, Automation Tools, Database Management, Compliance Standards, Troubleshooting Skills
Description :
- Oversee daily IT operations to ensure optimal performance and reliability.
- Manage IT infrastructure, including servers, networks, and cloud services.
- Led management of LAN and network applications, overseeing administration of enterprise applications and ensuring overall systems efficiency in a Windows environment.
- Directed efforts in a hands-on role regarding AV for video conferencing and internal phone systems, acting as backup support for physical security system hardware.
- Standardized configurations and security protocols for Xerox multifunction machines, enhancing operational efficiency.
- Established processes and workflows for technical provisioning, including the selection and procurement of IT equipment such as desktops and servers.
- Assessed multiple solutions for systems projects, soliciting ideas from colleagues and industry experts to create cost-effective support strategies.
Experience
5-7 Years
Level
Management
Education
B.S. IT
IT Operations Manager Resume
Summary : Results-oriented IT Operations Manager with over 10 years of experience in driving operational excellence and managing IT infrastructure. Expert in leading cross-functional teams, implementing strategic IT initiatives, and enhancing system performance. Focused on aligning technology solutions with business goals to ensure optimal service delivery and continuous improvement.
Skills : It Infrastructure Management, Operational Excellence, Sap Implementation And Support, Lean Six Sigma
Description :
- Collaborated with IT and Product Management to implement enterprise-level projects enhancing global operations.
- Developed comprehensive process models and functional specifications to support technology solutions as an internal consultant.
- Optimized SAP processes to sustain the Order-to-Cash environment for Supply Chain Management globally.
- Managed the complete project lifecycle, ensuring successful implementation and ongoing support.
- Analyzed business processes and user needs to propose solutions that align with strategic objectives.
- Established testing standards and best practices, leading to improved quality in system launches.
- Facilitated communication between Product Management and operational teams to align product strategies with operational capabilities.
Experience
10+ Years
Level
Management
Education
MBA
It Operations Manager Resume
Objective : IT Operations Manager with 2 years of experience in enhancing IT service delivery and operational processes. Proven ability to manage projects, optimize workflows, and implement ITIL best practices to improve system performance. Passionate about leveraging technology to drive efficiencies and support organizational objectives.
Skills : Vendor Coordination, Budget Management, Performance Monitoring, Service Level Agreements, Data Analysis
Description :
- Oversee and manage IT projects, coordinating phases from development to installation while liaising with clients and vendors.
- Conduct technological research to align with organizational goals and user projects.
- Perform system audits to verify application results and compliance with standards.
- Implement disaster recovery and backup procedures to safeguard critical data.
- Identify solutions to boost efficiency and foster continuous improvement in service desk operations.
- Lead IT operations staff and manage outsourced service providers to ensure timely support.
- Manage IT hardware and infrastructure procurement to optimize pricing and service agreements.
Experience
0-2 Years
Level
Junior
Education
BSc IT
Senior IT Operations Manager Resume
Headline : Accomplished Senior IT Operations Manager with 7 years of experience in streamlining IT processes and driving operational excellence. Proven ability to lead cross-functional teams, optimize infrastructure, and implement strategic IT initiatives that enhance service delivery. Passionate about leveraging technology to improve efficiency and align IT operations with business objectives.
Skills : Technical Proficiency, Process Improvement, Stakeholder Engagement, Reporting Skills, Capacity Planning
Description :
- Directed IT Operations, focusing on strategic planning, staffing, and performance management for multi-site distribution centers.
- Engineered a thin client infrastructure for the call center, reducing workstation build time by 60% and deployment time to under 1 hour.
- Consolidated network providers, cutting annual costs by over 30% and improving incident support times by 50%.
- Transformed network connectivity to remote offices, enhancing bandwidth and reliability.
- Created office requirement templates, expediting remote office provisioning from weeks to hours.
- Established security controls to ensure compliance with regulatory standards.
- Coordinated software development code implementations, enhancing system integration.
Experience
5-7 Years
Level
Management
Education
B.S. IT
It Operations Manager Resume
Headline : Proficient IT Operations Manager with 7 years of experience in orchestrating IT strategies and optimizing operational workflows. Adept at leading cross-functional teams, enhancing system performance, and implementing robust IT governance. Passionate about leveraging technology to drive efficiency and align IT initiatives with business objectives.
Skills : Active Directory Management, Ldap Configuration, Single Sign-on Implementation, Project Management, Application Support
Description :
- Develop and execute strategic IT operations plans, aligning technology initiatives with business growth objectives.
- Oversee team performance, fostering professional development and enhancing vendor partnerships.
- Drive results in service transition and technical management across a network of 4000 servers.
- Implement and refine Release, Configuration, and Asset Management processes for internal business services.
- Manage a $25M IT capital and operational budget, influencing financial and service portfolio strategies.
- Establish outsourced IT operations teams, negotiating contracts with service providers to ensure compliance and security.
- Lead virtualization projects, enhancing server and database efficiency while reducing costs through innovative solutions.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
IT Operations Manager Resume
Headline : Accomplished IT Operations Manager with 7 years of experience in optimizing technology infrastructures and enhancing service delivery. Skilled in leading cross-functional teams and managing IT projects to achieve business objectives. Focused on implementing innovative solutions and best practices that drive operational excellence and improve organizational performance.
Skills : Vendor Management, Advanced Sql Querying, Scripting Languages, Data Interchange Formats
Description :
- Defined project scope, deliverables, and timelines for all IT initiatives, overseeing vendor relationships to ensure quality outcomes.
- Streamlined internal IT processes, optimizing resource allocation and enhancing team motivation to meet project deadlines.
- Implemented program management best practices across multiple disciplines, including risk and change management.
- Conducted regular preventative maintenance on CRM systems, minimizing downtime and improving user experience.
- Provided technical support to sales and marketing to ensure seamless CRM operations.
- Led data recovery efforts and implemented critical updates to maintain CRM integrity.
- Enhanced report performance through troubleshooting and continuous monitoring.
Experience
5-7 Years
Level
Management
Education
B.S. IT
It Operations Manager Resume
Summary : Accomplished IT Operations Manager with over 10 years of experience in driving operational efficiencies and managing complex IT infrastructures. Proven expertise in leading cross-functional teams, implementing strategic IT initiatives, and enhancing service delivery. Dedicated to leveraging technology to optimize processes and align IT operations with organizational goals.
Skills : Software Development Life Cycle, It Service Management, Waterfall Methodology, Devops Practices, It Asset Management
Description :
- Provided 2nd and 3rd level support for over 1,000 global supply chain users, enhancing service continuity for critical applications.
- Analyzed and delivered configurations for enterprise software, improving system documentation and user experience.
- Recommended solutions for system defects, leading to a 25% decrease in bug resolution time.
- Served on the Change Advisory Board, ensuring smooth transitions for IT changes.
- Executed technical improvements for the Laboratory Information Management System (LIMS), increasing stability and reducing outages by 85%.
- Established standardized software release management procedures, improving delivery times by 30%.
- Promoted to building captain for emergency response, enhancing corporate safety compliance.
Experience
7-10 Years
Level
Management
Education
B.S. IT
It Operations Manager Resume
Headline : Results-focused IT Operations Manager with 7 years of experience in enhancing IT service delivery and operational efficiency. Demonstrated expertise in leading cross-functional teams, managing large-scale IT infrastructure projects, and implementing strategic initiatives to optimize performance. Eager to drive innovation and align IT operations with business goals for sustained organizational success.
Skills : System Integration, Change Control, Configuration Management, Business Continuity, Software Development
Description :
- Directed IT operations, project management, and business analysis to optimize service delivery.
- Implemented automation solutions, reducing operational staff requirements by 75%.
- Ensured SOX compliance for systems access and coordinated comprehensive training for users.
- Architected disaster recovery plans, maintaining high availability of critical systems and applications.
- Collaborated with third-party vendors to support essential applications and infrastructure services.
- Served as a liaison between technical teams and business units to enhance system integration.
- Managed procurement of IT supplies and equipment to support departmental needs efficiently.
Experience
5-7 Years
Level
Management
Education
B.S. IT