An IT Support Associate is responsible for effectively handling difficult customer interactions and challenging customer problems. A well-drafted IT Support Associate Resume indicates the following duties – providing technical support in the use of personal computer hardware, software, and specialized mainframe technology, setting up and configuring desktop computers, peripherals, and accounts assigning security levels, installing software, and installing and repairs hardware and peripherals; testing programs, troubleshooting, and diagnosing problems, implementing corrective actions procedures, escalating to other technical resources as appropriate, and serving as technical resources.
Employers hire those with the following skills and abilities – the ability to ensure customer issues, the ability to handle various tasks, experience to utilize available time efficiently, hands-on experience to assemble complete and accurate problems; solid experience in solving problems; experience in user-level familiarity; and skillful in identifying hardware parts and basic hardware concepts. A Diploma in IT or a related field is commonplace among job applicants.
Summary : Customer-centric bilingual in English and Spanish professional with years of experience installing and repairing as a Computer Technician. Adept at computer and software, technical knowledge in troubleshooting, installation and repair of mid-range systems. Reliable, hardworking, and dedicated team player with ability to work under pressure and under minimal supervision.
Skills : Typing 50 Wpm, Phone, Office.
Description :
Maintained user accounts for Network, Syteline, and Exchange.
Maintained, monitored, and configured all user IT equipment and accounts for Palatine and Mexico user.
Provided hardware and software support for Palatine and Mexico user.
Set up and maintain new user equipment.
Coordinated swapping out of equipment with the user as necessary.
Maintained printers and order toner and troubleshoot user PC hardware and software issues.
Assisted with server maintenance and Monitor user PC for unauthorized software use.
Experience
7-10 Years
Level
Management
Education
Technical Management
IT Support Associate Resume
Headline : Insightful and results oriented desktop support analyst with 3+ years of experience in technical support roles. Proven ability to use technical knowledge to provide in-person and remote support to clients and successfully resolve technical issues involving both software and hardware. I strive to provide excellent customer service and aim for continuous improvement.
Installed and configured workstations for clients.
Installed and Configured Cisco 504 Series IP Phones.
Ran network cabling into new office spaces.
Resolved issues with business software (QuickBooks, Redmine, ShipRush) Performed cloning and imaging of PCs.
Resolved client issues with company network connectivity.
Maintained and updated inventory list.
Occasionally travelled to support of-site users.
Installed and configured Network Switches, Access points and Router.
Successfully recovered company data after data loss incident.
Experience
5-7 Years
Level
Executive
Education
MS In Information Technology
IT Support Associate Resume
Summary : As an Information Technology Associate, passion for computer technology is to empower users while helping them to learn within an ever-changing environment. Highly energetic, focused, and detail-oriented person. Wide variety of knowledge with software programs and operating systems as well as strong interpersonal communication and customer service skills.
Skills : Customer Service, Problem Solving, Data Entry, Basic Computer & Troubleshooting, Configuring Outlook, Microsoft word and excel, Power point and 65+ wpm.
Description :
Worked 29.5 hours per week for the Workstation and Network Support team.
Worked 8 hours per week at the Library IT Help Desk.
Helped to support over 1,000 devices in the Library system.
Used Active Directory, IRIS, IPAM, and SCCM to manage workstations and user access in the library.
Performed all warranty hardware repair for Library owned HP workstations, laptops, and printers.
Offered second tier support for students and academic hourly employees.
Trained and helped manage students and academic hourly employees.
Responsible for implementing video conferencing capabilities in library conference rooms.
Helped perform a complete hardware refresh of all Library workstations.
Experience
10+ Years
Level
Senior
Education
Bachelors In Information Systems
IT Support Associate Resume
Summary : To obtain a challenging IT Support Associate position within a company where I may utilize both my technical knowledge and interpersonal skills.
Skills : Windows 98, 2000, XP, Vista, Win 7 And Win 8 OS, Linux/Unix.
Description :
Resolved technical issues with hardware, software and peripherals for department.
Monitored and managed servers systems.
Managed and distributed technical inventories.
Provided phone and on-site technical support for clients.
Updated and patched software and operating systems.
Distributed hardware/software to clients.
Provided on-site training and created instructional material for clients.
Experience
10+ Years
Level
Senior
Education
Computer Network Engineering
IT Support Associate Resume
Summary : Customer Service/Administration Professional Profile More than 5+ years successful experience in customer service, clerical, and administration with recognized strengths in account maintenance, problem-solving, trouble-shooting, sales staff support, and implementing proactive procedures. Possess solid computer skills with 10 key experience and the ability to type 65+ wpm for data entry Excellent knowledge using Microsoft OS and Microsoft Office Suite.
Skills : Redhat Enterprise Linux, Microsoft Exchange, Microsoft Windows Server 2008 R2, Microsoft Windows 7.
Description :
Managed servers and clients for over 900 employees nationwide.
Trained in ISO-9001, Six Sigma and Sarbanes- Oxley (SOX) Compliance.
Managed Active Directory and created GPOs.
Migration of Sharepoint 2003 to 2007.
Managed tape systems (HP LTO/Ultrium tapes) using BackupExec 12.5.
Implemented Windows Deployment Services (WDS) server for large-scale deploys.
Scripted Oracle Database access for Linux, Windows and OSX hosts.
Experience
10+ Years
Level
Senior
Education
AA In Management
IT Support Associate Resume
Objective : To obtain employment utilizing the knowledge and skills I have obtained throughout my education and in prior positions in order to be a valuable addition to any team.
Provided hands-on, phone, and email support of thousands of students, staff, and faculty members in the US division of the school.
Oversaw the work of 2-6 student workers and fellow co-workers, providing instruction or insight and dispatching individuals to complete tickets throughout the buildings.
Resolved, and escalated hardware, software, network, and telecommunications issues.
Utilize Active Directory for user account management and distribution of software.
Greeted and delivered service with full responsibility in facilitating the repairs for faculty, staff, and student computer hardware as well as strengthened positive cross-departmental relationships.
Delivered technical assistance and IT support in addition resolved escalations from the help desk and handled a wide variety of systems administration.
Identified cross project dependencies and managed deployment of software across the Westside school district using JAMFs Casper Suite MDM Solution.
Experience
2-5 Years
Level
Junior
Education
IT
IT Support Associate Resume
Objective : Over 10 years of experience in Customer Service, 8 years in Information Technology, sales knowledge combined with outstanding leadership ability and creative problem solving skills. Effective communicator able to explain complex concepts and ideas to non-technical individuals in English and Spanish. Working well with minimum or no supervision.
Skills : Solutions, Technical Support.
Description :
Managed multiple network/systems utilizing analytical, problem solving and troubleshooting skills for large and small businesses, healthcare providers, educational institutions and more.
Participated as a team member of the IT-Vision service desk while assisting in the management of other client matters.
Provided insight to market leading technology to optimize client satisfaction and eliminate nonproductive work.
Trained multiple individuals with the skills needed to maintain the service desk integrity and provide the productivity required to ensure client satisfaction.
Maintained a consistent database of information by putting emphasis on the importance of proper documentation to allow new individuals the ability to handle technical occurrences.
Increased professionalism by staying active in company functions, volunteering, and coordinating multiple events and recreational teams.
Monitored support of SAP and network activity.
Provided end-user, development, and maintenance support for a multi -million dollar e-commerce platform.
Experience
0-2 Years
Level
Entry Level
Education
B.S. In Management
IT Support Associate Resume
Summary : IT Support Associate is responsible for providing technical support to end-users in a variety of ways. This includes troubleshooting and resolving issues with software and hardware, providing information on new technologies, assisting with connectivity issues, and providing assistance with the usage of company-owned devices.
Skills : Microsoft Office, Microsoft SQL Server, Microsoft Active Directory, ECommerce Support, Customer Service Experience, Cisco Phone Systems, Microsoft Exchange, Website Design.
Description :
Provided technical support to end-users in a variety of ways, including troubleshooting and resolving issues with software and hardware, providing information on new technologies.
Troubleshoot hardware/software problems using available resources.
Identified and documented solutions to recurring problems.
Assisted end users in solving their computer problems or connect them to appropriate resources.
Assisted other IT staff as needed.
Provided first line support for internal customers by fielding service requests from employees.
Escalate unresolved requests when necessary.
Experience
7-10 Years
Level
Management
Education
Graduate Certificate In MIS
IT Support Associate Resume
Summary : Track record of success leading deployment and process improvement Innovative performance in Information Technology with over 10 years of experience delivering extensive technical solutions within highly competitive organizations. Expert at managing resources, employees, projects and quality management.
Skills : IT Management, Microsoft Office, IT Planning.
Description :
Provided technical assistance to end users via phone, email, chat, or in person.
Assisted with troubleshooting various technical issues.
Identified solutions to end user problems.
Assisted with the resolution of IT related requests from the helpdesk team.
Assisted with the installation and configuration of hardware such as printers and PCs.
Installed operating systems, applications and software updates on PCs.
Assisted with PC or printer setup.
Worked on various projects as needed by the IT department.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
IT Support Associate Resume
Objective : IT Support Associate will be responsible for providing technical assistance to end users and will provide a high level of customer service. The IT Support Associate will also be responsible for problem solving and identifying solutions. This position requires an in-depth knowledge of Windows, Mac, iOS and Android operating systems as well as various software applications.
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