Mobile Service Technician Resume
Summary : As a Mobile Service Technician, responsible for assisting our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution, and obsessing with delivering amazing customer experiences.
Skills : MS Office, Technical.
Description :
- Consulted with a mastery of analyzing customers' needs.
- Identified and customized the whole package of wireless/voice/data products and services.
- Uncovered our customers' needs and have a passion for educating, demonstrating, and recommending device and service solutions.
- Sold and served to our customers, while providing a best-in-class customer experience and building loyalty.
- Consistently trained on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources.
- Consistently used digital tools in interactions and on-boarding.
- Explained features, collected payments, and updated sales records.
Experience
10+ Years
Level
Senior
Education
Education In Marketing
Mobile Sales Associate Resume
Summary : As a Mobile Sales Associate, worked with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards.
Skills : Mobile Technology Knowledge, Product Knowledge.
Description :
- Completed accurate paperwork and transactions according to company policies and procedures.
- Assisted customers with service activations, changes, and bill payments, and responded to billing inquiries for equipment replacement.
- Sold accessories and processed price plan changes and upgrades.
- Set up and configured new or reallocated server hardware and associated peripherals dedicated to mobile device management.
- Provided appropriate information related to Metro by T-Mobile products, services, or troubleshooting solutions.
- Reviewed new product and service offerings from our client retailer.
- Organized and deployed logistics for personal devices initiatives.
Experience
7-10 Years
Level
Management
Education
Education In Sales
Mobile Expert Resume
Headline : As a Mobile Expert, designed interfaces to improve user experience, ensuring new and legacy applications met quality standards, researched and suggested new mobile products, applications, and protocols, and stayed up to date with the latest trends.
Skills : Troubleshooting, Customer Service.
Description :
- Served in many capacities, including Developer, Engineer, Technical Architect, and Analyst for Mobile Development, Security, and/or Infrastructure Projects.
- Participated in project planning and the creation and review of technical deliverables.
- Guided and mentored the technical team in all phases of the SDLC including requirement validation, detail design, development, and implementation.
- Served as the Designer, Developer, and/or Engineer on Mobile Projects.
- Met with end-users and technical staff of all types to gather business and system requirements.
- Worked with Mobile Specialist 2 to propose comprehensive solutions based on business and technical requirements.
- Maintained inventory and records for all devices and applications.
Experience
5-7 Years
Level
Executive
Education
Education In Marketing
Mobile Expert Resume
Objective : As a Mobile Expert, collaborated and communicated with mobile instructional server specialists, and assisted other operational and instructional department specialists as required.
Skills : Troubleshooting, Technical Support.
Description :
- Maintained troubleshooting and backup of existing server plus associated peripherals in coordination.
- Collaborated with instructional server specialists.
- Understood manual for software and hardware applicable to district policies and procedures.
- Worked with limited supervision and prioritized workflow as needed while maintaining communication with other support personnel and supervisors.
- Worked in a team and produced quality output under tight deadlines, maintained a strong relationship with key groups.
- Provided in-store sales and service directly to new and existing Metro by T-Mobile customers with professionalism and enthusiasm.
- Identified the customer's needs, and reason for their visit.
Experience
2-5 Years
Level
Executive
Education
Education In Marketing
Mobile Expert Resume
Summary : As a Mobile Expert, assisted customers with exploring and discovering Metro by T-Mobile product and service offerings that match the customer's needs as uncovered by asking appropriate questions.
Skills : Upselling.
Description :
- Completed all aspects of the sale including the creation of account records to establish service, programming and provisioning of phones and devices, accepting of customer payments, and any other sales transactions.
- Worked with customer to review their purchase, explain future billing due dates, how to utilize Metro by T-Mobile apps and online support options, installs purchased accessories, and any other setup questions the customer may have.
- Provided troubleshooting and other problem-solving activities required for new and existing customers including troubleshooting phones, handling warranty and insurance exchanges, and any other customer care tasks as required.
- Provided an exceptional customer experience to each and every customer.
- Met or exceeded assigned sales and performance targets as set by the Company and T-Mobile.
- Completed all transactions and paperwork accurately and within the guidelines established.
- Assisted with store management in opening, closing, and operating the store including cash handling, inventory count, store deposits, store cleaning, merchandising, and other activities.
Experience
10+ Years
Level
Senior
Education
Education In Electronics
Mobile Expert Resume
Summary : As a Mobile Expert, actively participated in marketing efforts to solicit new business and expand the store's customer base including local street marketing, social media marketing, flyering, and other activities.
Skills : Problem-Solving, Multitasking.
Description :
- Maintained an enthusiastic, positive, professional, and collaborative approach to their position.
- Searched for a full-time Retail Sales Representative to work at major retailer locations.
- Proactively approached customers within the retailer and assisted in various wireless products and accessory sales while providing extraordinary customer service.
- Drove sales productivity and customer satisfaction within retail locations on various Wireless products, accessories, and services to customers.
- Engaged in side-by-side selling with retail associates, participated in in-store promotions, and coordinated with appropriate personnel.
- Participated in wireless sales events in retailer locations.
- Attended requested training sessions and conference calls.
Experience
10+ Years
Level
Senior
Education
Education In Electronics
Mobile Expert Resume
Headline : As a Mobile Expert, established and managed critical relationships within the program, and developed and managed positive business relationships with retail store management and employees.
Skills : SQL, Agile Methodology.
Description :
- Moved around the store, assisted customers, and managed merchandise when necessary.
- Exceeded monthly revenue goals by acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
- Assisted with all functions within a retail store in compliance with Wireless Vision policies and procedures.
- Created genuine relationships with customers, asked questions, identified what matters to the customer, and set expectations.
- Greeted customers in a timely, positive, and welcoming fashion.
- Maintained sound knowledge of multiple carrier's wireless products and services.
- Maintained sound knowledge of multiple carrier's wireless products and services.
Experience
5-7 Years
Level
Executive
Education
Education In Marketing
Mobile Expert Resume
Headline : As a Mobile Expert, shared customer experience with the rest of the team, including Management, and ensured the maintenance of store appearance, back room, restrooms, and individual work areas according to the retail store standards.
Skills : Project Management, Communications.
Description :
- Built customer's confidence by making their experience comfortable and simple while meeting their needs.
- Engaged in service selling and right-fitting the customer with the appropriate total technology solution.
- Assisted in other tasks, duties, or projects as assigned by management.
- Performed tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
- Embraced and participated in all trainings, meetings, communication platforms, and other initiatives of the store, company, and Metro by T-Mobile.
- Supported the entire application lifecycle, producing functional mobile applications writing clean code, gathering specific requirements, and suggesting solutions.
- Explained the benefits, pricing, and offers in a clear, concise, and enthusiastic manner.
Experience
5-7 Years
Level
Executive
Education
Education In Marketing
Mobile Expert Resume
Headline : As a Mobile Expert, provided exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones, and assessing their needs.
Skills : Retail Store,
Description :
- Exceeded monthly revenue goals through acquiring new customer accounts, and maximizing existing customers.
- Identified revenue opportunities, and excelled in quality metrics.
- Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
- Worked with a group of engineers to develop and maintain high-quality mobile applications.
- Collaborated with the internal teams to develop functional mobile applications while working in a fast-paced environment.
- Developed and/or engineered user interface, service tier, data tier components, infrastructure, or security for Mobile Projects.
- Developed standards, repeatable processes, and reusable components.
Experience
5-7 Years
Level
Executive
Education
Education In Marketing
Mobile Expert Resume
Objective : As a Mobile Expert, responsible for designing and building the next generation of mobile applications, Meeting performance targets including sales, customer experience, and quality of sale metrics.
Skills : Mobile Application,
Description :
- Wrote UI tests to identify malfunction, troubleshooted, and debugged to optimize performance.
- Guided customers to the appropriate and recommended products, rate plans, and accessories.
- Determined cellular phone needs by asking open-ended questions, clarifying the advantages and disadvantages of each product, and explaining products by ratings.
- Approached potential clients, asked questions, answered customer inquiries, and promoted products.
- Provided exceptional customer service to all clients and sold mobile devices and accessories.
- Assisted customers with technical issues and troubleshooting problems.
- Educated customers on the features and benefits of various mobile devices.
Experience
2-5 Years
Level
Executive
Education
Education In Marketing
