A Mortgage Loan Counselor helps businesses and home buyers in buying loans and acting as a mediator between the buyers and the mortgage lenders. Job duties listed on the Mortgage Loan Counselor Resume include the following – reviewing closed loan files; checking loan agreements, ensuring completion and accuracy as per policies; referring loans to loan committees, approved loans within specific time limits; analyzing the financial status, credit and property evaluations; interviewing applicants and verifying in person, handling the queries of applicants, preparing and updating detailed records of clients; calculating debt amount and funds for payoff accordingly.
Skills shown on the resume include the following – an updated knowledge of mortgage counseling; the ability to comply with state law, and policies; and a high level of proficiency in using loan software, and rich experience in loan counseling. Resumes for this post reflect at least a high school diploma and a valid state license.
Objective : Highly skilled, results oriented individual with reputation for providing excellent customer service with aggressive follow-up techniques which helps maintain integral client/vendor relations in a fast paced, high-energy call center environment. Solid education and advanced professional experience enables me to perform.
Skills : Default Loan Servicing, Call Center, Customer Service, Supervisory, Collections, Mortgage Loan Processing, Sales, Texas Law And Safe Regulations.
Description :
Interviewed applicants to determine financial eligibility for loans.
Requested specified information.
Counseled applicants on loan repayments policies and restrictions.
Researched lenders to find the lowest rate possible for a loan.
Set up repayment plans and modify existing setup if necessary.
Assisted in the selection of financial award candidates using electronic databases to certify loan eligibility.
Maintained and reviewed account records, updating and categorizing them according to status changes.
Experience
2-5 Years
Level
Junior
Education
GED
Mortgage Loan Counselor Resume
Objective : Experienced Mortgage Loan Counselor with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department. Demonstrated exceptional performance with an astute attention to detail, a professional commitment to product quality and customer satisfaction. Polished and professional interpersonal and communication skills.
Skills : Motivated self-starter, Communication Skills, MS Office.
Description :
Advised customers on bank loan policies, products, and interest rates.
Established strong business relationships with clients which enabled good mortgage business and profitable relationships.
Educated clients on housing market fluctuations, monetary policy, the Federal Reserve and other factors that affect their interest rates.
Generated business on a daily basis by utilizing developed and maintained referral sources to attain 2 million in the monthly pipeline.
Supplemented mortgage volume by over 8 million year-to-date from customers retained as a Relationship Banker.
Worked closely with Mortgage Group at headquarters to ensure efficient and timely processing of loan decisions and closings.
Closed nearly 45 million dollars in mortgage and consumer loans as a banker and was awarded for top divisional sales in nine different months.
Experience
2-5 Years
Level
Junior
Education
BA
Mortgage Loan Counselor Resume
Objective : Goal-oriented Mortgage Loan Counselor professional with experience in mortgage loan counseling, customer service, and call center collection and sales. Highly effective under pressure, produce administrative organizational skills to meet deadlines, and superb interpersonal skills to manage difficult situations. Highly motivated, customer focused, loyal and conscientious.
Skills : Medical Terminology, Computer, Multitasking.
Description :
Originated and processed new mortgage loans including Conventional, FHA, VA, and Construction loans.
Analyzed credit, tax returns, and financial statements for income status in approving or denying mortgage loans.
Possessed expert knowledge of policies, procedures, and government regulations associated with all types of mortgages.
Coordinated with the underwriter to ensure credit union policy and government regulations are satisfied.
Effectively dealt with a diverse member base with complex mortgage requests while performing at a professional and analytical level to ensure established Compliance/Quality Assurance Review guidelines were met.
Used analytical software to evaluate loan requests, performed the initial analysis required to complete all data fields, interpreted the results to determine if further investigation or analysis was needed.
Work involved extensive contact with realtors and networking outside of normal business hours to foster concrete relationships.
Experience
2-5 Years
Level
Executive
Education
BS
Mortgage Loan Counselor Resume
Objective : Highly qualified Mortgage Loan Counselor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Customer Service, Property Management, Data Entry.
Description :
Worked to assist severely delinquent customers, by completing financial analyses, providing options to meet customers' financial needs, and improve bank holdings.
Selected to oversee operations during management absence.
Praised by supervisors and quality assurance coaches for excellence in documentation and customer serviceability.
Recognized multiple times as associate of the month and quarter by corresponding supervisors due to the ability to exceed sales goals.
Completed Collections Specialist Certification to capitalize on the benefits of continuous learning.
Independently made recommendations for loan approval based on statutes and regulations, credit union policy and procedures, and MAX's financial principles and standard practices.
Exceeded sales quotas every year for individual and commercial deposit accounts by identifying sales opportunities.
Experience
2-5 Years
Level
Junior
Education
BA
Mortgage Loan Counselor Resume
Headline : Responsible for Responding to customer inquiries, meet customer needs, and works to maintain good customer relations while providing education and counseling as necessary, Foreclosure prevention counseling.
Skills : Administrative Management, Inventory Management, Microsoft Office, General Accounting, A/P A/R, Collections, Data Entry, and other various administrative tasks.
Description :
Responsible for delinquent Servicing for government & conventional loans in accordance with all investor, state, Federal, VA, FHA, & MI guidelines & timeframes.
Responsible for creation of collection files for presentation to the Foreclosure Review Committee, & required default/status investor/MI reporting Selected to train and mentor new staff.
Created and implemented job/training aides to help improve job knowledge and customer experience for both internal and external customers.
Increased collaboration between business units by developing relationships with other business partners to improve, not only knowledge and expertise but also that of mortgage collections staff.
Selected for special projects on a needed basis by Senior management.
Communicated and made recommendations to upper management on opportunities to improve.
Ensured loan applications are complete and correct.
Experience
5-7 Years
Level
Executive
Education
MS
Mortgage Loan Counselor Resume
Objective : A highly driven Mortgage Loan Counselor professional in the process of obtaining a Bachelor's degree in Business Administration/Management with the intention of utilizing my experience in the Administration, Banking, and Finance Field Financial Analyst with proven ability to meet and exceed company-established goals in a high-pressure, fast-paced environment Expertise includes Customer Service, Collections, Data Entry, Clerical, HR Recruiter.
Skills : Microsoft Office, Adobe Creative Suite.
Description :
Counseled customers with delinquent mortgage payments through traditional telephone collection and customer service attempts to bring delinquent loans to current status through various repayment options, financial interviews, foreclosure prevention, and loss mitigation solicitation.
Handled inbound and outbound calls providing excellent customer service skills using the Melita Predictive Dialer, in a call center environment.
Documented the system of record with all pertinent information relative to customer contact and financial situation while ensuring all collection attempts adhere to State and Federal guidelines.
Handled loan modification options, and HUD/FHA for FNMA/FHLMC, Ginnie Mae loans, etc.
Reviewed accuracies in billing.
Provided backlog communication & visibility into the closing forecast for the builder team.
Ensured on-time closings to meet builder production schedules.
Experience
2-5 Years
Level
Junior
Education
GED
Mortgage Loan Counselor Resume
Summary : To obtain a rewarding Mortgage Loan Counselor position that will allow me to employ my 14+ years of experience and make an immediate contribution as an integral part of a progressive company. A result-driven business professional with proven abilities in managing projects, improving the efficiency of operations, team building, and detailing project information to determine effective processes for operations.
Skills : MS Office, Data Entry, Customer Service.
Description :
Performed administrative duties in the collection department.
Received and analyzed incoming calls from customers concerning past due and/or delinquent accounts.
Determined the reasons for calls and inquired about the reason for late or delinquent payment and updated the customer's account accordingly.
Made outgoing calls to customers regarding delinquency of accounts and arrange repayment plans.
Notified customers of delinquent accounts via written correspondence and/or telephone calls.
Successfully implemented sales initiatives to increase the mortgage lending and counseling program; consistently surpassing deadlines and expectations.
Forecasted sales based on the growth of homeownership programs and recruiting of potential homebuyers.
Experience
10+ Years
Level
Senior
Education
GED
Mortgage Loan Counselor Resume
Objective : Seeking a Mortgage Loan Counselor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : MS Office, Multitasking, Loan Counselor.
Description :
Responsible for performing a variety of loan serving tasks such as reviewing all prior closing documents, inquires, and request submitted by consumers and/or representatives.
Reviewed, responded, and processed basic loan maintenance reports, preparing and sorting letters, scanning and/or copying, uploading documents to various systems (both internal and external).
Updated data and records according to department procedures and government regulations; maintained loan files; other processing and servicing duties.
Assisted borrowers with payment arrangements, loan modifications, promise to pay, and any other mortgagor options made available by the servicer and/or government.
Collected on accounts from the first stage of delinquency through the foreclosure process.
Reviewed mortgagors' financials and loss mitigation options and advising them of various products.
Provided superb customer service for internal and external customers Assisting customers with all of their banking questions including (loan modifications, assumptions, payment processing, construction accounts, taxes, escrow analysis, insurance, payoffs, auto draft, amortizing, etc.) Completed various monthly call center reports.
Experience
2-5 Years
Level
Executive
Education
GED
Mortgage Loan Counselor Resume
Objective : Hardworking, organized, Mortgage Loan Counselor professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Worked directly with borrowers to determine the best possible method for a permanent resolution to their delinquency by using a variety of collections and workout techniques.
Involved in effectively managing a delinquent mortgage portfolio.
Contacted borrowers, primarily by phone, to assess their current financial situation.
Evaluated borrowers for full payment or workout options.
Worked with the management team to identify problems and improve recovery efforts.
Originated new construction Conventional / FHA / VA mortgages for Southern California area.
Responsible for customer service, capture in-house referrals, and monthly loan closing volume Support builder sales through joint marketing efforts & mortgage promotions.
Experience
2-5 Years
Level
Executive
Education
GED
Mortgage Loan Counselor Resume
Headline : As a Mortgage Loan Counselor, Experienced in residential real estate lending, residential loan processing/closing/servicing or related field preferred, Experienced with the collection, loss mitigation programs or loan counseling preferred.
Skills : MS Office, Documentation Skills, Managing SKills.
Description :
Effectively managed a delinquent mortgage portfolio.
Resolved customer delinquency utilizing the most cost-effective collections techniques to resolve customer delinquency and work towards a permanent solution.
Responsible for the collection reporting and projections throughout the month as required by management.
Processed mortgage loan files requiring the verification of loan documents including income, credit appraisal, and title insurance for modification and foreclosure prevention.
Prepared closing documents and arranged closings with the management and modification department.
Applied financial counseling knowledge to assist families of all backgrounds at various duty locations.
Researched misapplied payments, payment disputes, credit corrections, tax, insurance, and HOA issues.
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