Mystery Shopper Resume Samples

A Mystery Shopper is hired on a freelance or contract basis to go around the restaurants and stores to shop for particular items. A well-drafted Mystery Shopper Resume indicates the following duties and tasks – observing the surroundings; asking employees questions and monitoring their activities and response; acting like a normal shopper and observing all aspects, filling the required questionnaire about the services received after the shop visit is over; and creating reports about the findings.

Those who can contribute to this area of services should denote the following skills and abilities – strong communication and observation skills; the ability to multitask, discretion to maintain confidentiality, the ability to follow the given instructions; and attention to details to note if the customers are not overpriced and provide proper customer service. Formal education or training is not typically required.

Mystery Shopper Resume example

Mystery Shopper Resume

Summary : Mystery Shoppers is responsible for customers in order to measure product and customer service quality, Duties listed Mystery Shopper are making purchases, talking to employees, rating the level of customer service, providing information to employs, filing reports, and submitting receipts to obtain reimbursement.

Skills : Self Employed, Customer Service , Writing Skills, Object Evaluation Skills.

Description :

    1. Secretly visited retail stores, banks, casinos, hotels, and restaurants.
    2. Studied client guidelines to insures accurate information is reported.
    3. Evaluated employees, facility maintenance, and other criteria as directed.
    4. Submited written reports detailing observations.
    5. Worked as a secret shopper to observe and measured customer service, producted quality and the general environment of their establishments.
    6. Provided feedback by writing reports about the shopping experience.
    7. Helped businesses increase sales by assists in improving customer service awareness.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Communication


Mystery Shopper Resume

Objective : Over 3+ years of experience in Mystery Shopper and volunteered at a 911 operator center, Worked at fiance store from cashier to retail to office work, Recorded and reported to headquarter Employee name, time of store departure, and details of compliance check.

Skills : Creative Problem Solver Exceptional communication, Observation Skills, Interpersonal Skills.

Description :

    1. Gathered information and reporting it back to the client in details and facts in a timely matter.
    2. Shopped in commercial, and retail establishments to test integrity of sales and service personnel, evaluates sales techniques and service rendered.
    3. Reviewed standards to as certain employee - performance requirements.
    4. Wrote reports of investigation of each establishment.
    5. Analyzed and provided reports of staff members attitudes, knowledged of products and store presentation. Required quick eye to detail.
    6. Evaluated employees customer service and up selling abilities.
    7. Provided report to employer in a timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma in Arts


Mystery Shopper / Cycle Counter Resume

Summary : Cycle Counter is responsible for maintaining a high level of inventory accuracy and integrity, and it is Responsible for completing physical inventories, cycle counts, random or receipt audits, reconciliations.

Skills : Microsoft Office, Marketing, Drafting Specialist, Document abilities.

Description :

    1. Ensured employee compliance to prohibit selling alcohol and tobacco products to minors.
    2. Explained to non compliant employees how to be compliant with the law.
    3. Manages the amount of supplies that are used for transformer parts.
    4. Collected, coordinated market intelligence competitor database.
    5. Identified strategic business opportunities to advocate technology through licensing and project development.
    6. Monitored necessary level of communications between shifts.
    7. Ensured that all health and safety guidelines were followed.
    8. Employed movies welding techniques to assemble parts and components.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma in Science

Mystery Shopper / Deckhand Resume

Summary : Highly qualified Mystery Shopper with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Written Skills, Trasportation Skills, Effective Communication skills, Listening Skills, Management Skills.

Description :

    1. Provided exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS).
    2. Followed safety procedures in order to ensure the protection of passengers and vessel.
    3. Participated in routine safety drills to prepare for major incidents.
    4. Assisted Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
    5. Maintained the cleanliness and safety of all common areas.
    6. Loaded or unloaded materials from vessels; gather and remove trash from vessel.
    7. Maintained uniform and personal grooming in compliance with appearance standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors in Arts

Mystery Shopper / Maintenance Supervisor Resume

Summary : Maintence Supervisor is responsible for supervising activities of the hotel maintenance department and assisting with the repair and maintenance of the hotels physical plant in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.

Skills : Interpersonal Skills, Communication Skills, Time Management, Problem Solving.

Description :

    1. Assisted the General Manager with preparing staff work schedules and directing staff to adhere to schedules.
    2. Adjusted schedules as need to meet business demands.Visually inspect rooms and public areas to ensure that work orders are properly completed according to Company standards.
    3. Assisted the General Manager by monitoring maintenance staff productivity to ensure labor cost objectives are met.
    4. Maintained proper equipment and supply inventory; followed hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment or supplies.
    5. Performed routine maintenance throughout the property, to include painting, carpet/floor cleaning, etc.
    6. Performed minor adjustments on HVAC systems, including the repair and/or replacement of air conditioning units.
    7. Performed minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, etc.
    8. Supervised and performed all other duties outlined in the Companys Preventative Maintenance Program, including adherence to the work order process.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's in Arts

Mystery Shopper / Customer Service Resume

Headline : Customer Service is reponsible for maintaining high level of professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyality, and customer service representative motivated to maintain customer satisfaction and contribute to company success.

Skills : Customer Standers, Problem Solving skills, Trobleshooting, Organizational Skills, courteous demeanor.

Description :

  • Maintaines up to date knowledge of store polices regarding payments, returns and exchanges.
  • Prevents store lossess using awareness, attention to detail and integrity.
  • Earnes 6 100 % secret shopper in an year.
  • Develops highly empathetic client relationships and earned reputation for exceeding sales golas.
  • works as a team member performing cashier duties, product assistance and cleaning.
  • Assists customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level customer service.
  • Manages cash stock and inventory balances accurately.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

Mystery Shopper / Front Desk Agent Resume

Objective : Front Desk Agent is responsible to provide welcoming, friendly, efficient, resourceful and hospitable service at the front desk, includs to check in and check out and guest resolution.

Skills : Customer Relations, Retention Inventory Control, Strong Verbal & Written Staff Training, Communication Skills.

Description :

    1. Completed the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guests reservation and making changes as necessary.
    2. Verified and swiped credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
    3. Handled cash, make changed and balanced an assigne house bank.
    4. Accepted and recorded vouchers, traveled checks, and other forms of payment.
    5. Posted charges to guest rooms and house accounts using the computer.
    6. Greeted guests immediately with a friendly and sincere welcome, Used a positive and clear speaking voice, listening attentively to understand requests.
    7. Promptly answered the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
    8. Provided safety deposit boxes, upon request.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors in Arts

Mystery Shopper / Floral Leads Resume

Objective : Sales professional with extensive experience in account and customer and relationship management. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility.

Skills : Team Player, Floral designer, Customer Service Skills, Organizational Skills.

Description :

    1. Enabled unparallele guest service by leading the team by example, constantly strives to delight and surprise  guests, vendors, and stakeholders.
    2. Responded to guest calls regarding product inquiries, special orders and product requests.
    3. Provided coaching and feedback to Team Members.
    4. Oversaw and evaluated training provided to Team Members.
    5. Attended and conducted daily team huddles, Wrote department orders, monitored orders and supervised stocking and receiving.
    6. Executed all sign package responsibilities and daily/weekly price changes.
    7. Complied and performed self-assessments, Passed all internal and external audits.
    8. Utilized all available tools to help reduce and eliminate shrink.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Business Administration

Mystery Shopper Resume

Summary : Highly enthusiastic customer service profession with 4 years of experience in client interface, and enjoyed attending workshops, interacted with staff, and reported on the client service experience, and experienced in helping customers to get the best service ,and representative motived to maintaion customers satisfaction.

Skills : Writing Skills, Eye for Detail, Object Evalutation Skills, Detail Orientation Skills.

Description :

    1. Provided high-quality feedback and writing comprehensive reports about the shopping experience to improve and enhance the quality of service offered.
    2. Constantly helped business to increase sales by assisting in improving customer service awareness.
    3. Prepared shopper demographics and scenarios in advance.
    4. Performed secret visits to retail stores, banks,casinos,hotels,and restaurants.
    5. Manages all weekly project management meetings and drove them to gather team spirit and boost kpls.
    6. Created,designed,and, deployed data and operation reviews presentation.
    7. Looked for surprise and delights consulting opportunities with clients and drove blue ops growth and retention requirements with these clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Business Administration

Mystery Shopper / Independent Contractor Resume

Objective : Over 10+years of experience in Independent Contractor is responsible for Project Manager for kitchen and bath remodels, custom cabinetry, deck, flooring, and appliance installations, Identifing client needs, prioritizing task, purchasing required materials, and responsible for Providing independent contractor service for Bow Wow Meow which including dog walking, kitty care, and pet-sitting.

Skills : Marketing Collateral, Assembly Line, Annuities and Liability, CDL, Internal Revenue Service.

Description :

    1. Coordinated screws to increase efficiency and maximum productivity, Guarantees structural and aesthetic integrity of all finished projects.
    2. Increased efficiency of removal of personal property prior to project start, results in faster start up time and decreases in overhead associated with downtime.
    3. Executed recycle program by sourcing buyers for unwanted furniture and cabinetry, decreases cost of overhead expenses.
    4. Ensured the safety of dogs during walk services while establishing long-term bonds through consistent and timely care.
    5. Conducted safety checking on cats while the owner was away and fulfilling all feeds and cleaning needs of the client.
    6. Interviewed owner and establishes levels of temperament from their pets as prospective clients.
    7. Maintained an accurate and consistent schedule of visits for all clients.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Finance