As a Network Operations Center Manager, the professional takes responsibility for managing the overall aspects of the network operations center, and network performance. A well-drafted Network Operations Center Manager Resume mentions the following core duties – managing the networks and connectivity, handling network software configurations, handling the distribution of patches, and software releases, and system troubleshooting tasks. Other core duties include the following – monitoring tools, participating in change management and root cause analysis, and interfacing with field operations, and network service providers. Additionally, these managers are also responsible for recruiting the technical staff and manage the daily activities of the network operations team who are responsible for all aspects of maintaining a distributed network.
A Bachelor’s degree in the field of engineering or an equivalent degree is normally required for this role. The job of the Network Operations Center Management demands a sound understanding of wireless networking and general IT functions.
Summary : Creating and maintaining over 20 SOP's as a training officer with 99% accuracy resulting in quick dissemination of critical information in a 24-hour Presidential facility; increased section work efficiency by 25%, and also Ensuring zero security violations while preparing hundreds of highly sensitive and classified documents for dissemination to senior government officials, storage, and destruction.
Re-designed and deployed new intranet site with all departmental process, policy, procedures etc.
Responsible for network monitoring and issue resolution for over 250 MSOs across the US and south america.
Management of all network changes for IT and MSOs.
Successfully managed and completed the Cisco (ITIL), Juniper Managed Service Partner and SAS70 audits.
Managed 35 network engineers and three shifts while creating and enforcing ITIL processes, procedures and training encompassing three 24x7 Network Operations Call Centers (Denver, Colorado, Mumbai, India and Manila, Philippines).
Managed customer satisfaction and communication through escalations, developing post mortems, leading operational performance audits, onsite customer reviews, and service level agreements.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Communications
Network Operations Center Manager Resume
Headline : Designated Severity 1, 2, 3, and 4 incidents timeframes in support of our client and internal Service Level Agreements, Facilitating a 6-fold growth in the number of managed devices in just 4 years by developing a NOC costing and service model for performance reporting that simplified project bidding and allowed costs to be passed on to clients.
Directed all aspects of daily operations for the Global Network Operations Center (NOC), initiating strategies and management tools to maximize uptime and enhance overall operations.
Performed Incident, Change, and Problem Management for 18,000 devices across 160 clients, maintaining a goal of 1-hour repairs for all incidents.
Served as internal escalation expert for interpreting Sniffer traces and identifying actual problems.
Regularly evaluated networks and implemented technology and change control best practices both internally and with client networks.
Identified internal technology needs and spearheaded upgrade efforts.
Managed 55 personnel providing incident, change, and problem management solutions.
Combined network resources exceeded the initiative significantly reduce the quantity and duration of Severity I and II incidents.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Network Operations Center Manager Resume
Objective : Seeking a Network Operations Center Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : HP, Data Center, ITIL, VPN, Disaster Recovery, Cloud.
Description :
Hired in 10/03 as CLEC technician installing voice and data service throughout the CLEC footprint.
Provisioned DSLAM ports, installed IADS and POTS lines for business customers.
Assisted ILEC techs with residential DSL installs and troubleshooting.
Promoted 2/04 to Manager of Data Networking and Support, leading 5 engineers in supporting internal IT needs and internal Tier Two data support (DSL and dialup).
Managed internal projects to provide wholesale VoIP services for TW and other wholesale customers.
Spearheaded concept and ultimately managed project to eliminate all third party Tier One support for ILEC data customers.
Spearheaded initiative to create internal NOC to oversee all aspects of engineering and field operations for PTN.
Experience
2-5 Years
Level
Junior
Education
BS In Communications
Network Operations Center Manager Resume
Summary : Hardworking, organized, Network Operations Center Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Operating Skills, Multitasking.
Description :
Supervise, train, and schedule Network Operations Technicians for 24/7/365 Data Center operations at two Seattle locations.
Technicians trained in all aspects of colocation data center aspects, including facilities, power, CRAC unit monitoring, customer remote hands requests, ticketing system, and network monitoring.
Responsible for payroll time-keeping and reporting.
Performed employee performance evaluations (scheduled and unscheduled) Created a point-based scheduling system to ensure fair and balanced scheduling assignments.
System effectively eliminated inequities inherent in traditional seniority-based systems, removing perceived bias and increasing team morale.
Coordinated customer needs with sales, facilities, and network operations to guarantee customer satisfaction.
Remoted Hands, colocation installations, bandwidth requests, etc Helpdesk - Administer Zendesk enrollment, ticket view, and trigger customization.
Experience
7-10 Years
Level
Management
Education
BA
Network Operations Center Manager Resume
Summary : Proven senior information technology executive and industry expert with extensive experience in IT management, enterprise cloud security, public / private/hybrid cloud systems, ERP system deployment and administration, enterprise information security and regulatory compliance, project management, ``green'' data center optimization, and design, SAS70 / SSAE16 testing, Sarbanes-Oxley compliance, and enterprise technology solutions.
Skills : Cloud Security, Virtualization, IT Management.
Description :
Passed or remediated IT security audits/reviews including CoBIT 3.0 for Sarbanes- Oxley compliance.
Reviewed and reported on all legislation and lobbying efforts that directly impact the consumer reporting industry.
Served as the primary contact on all issues surrounding Information Security and industry compliance standards.
Provided ongoing training on industry standards, company policies, and security practices for all employees.
Updated corporate officers on industry and regulatory compliance standards within Kroll Factual Data.
Served as Sarbanes-Oxley Compliance Project Manager for Kroll Factual Data.
Provided leadership for Network Operations Team.
Experience
7-10 Years
Level
Management
Education
MS
Network Operations Center Manager Resume
Objective : As a Network Operations Center Manager, responsible for Promoting 03/05 to Manager, Network Operations Center, leading 30 engineers and technicians supporting all internal IT needs, customer data support (DSL and dialup), and overseeing the physical build-out of adjacent office space to house the PTN Network Ops.
Skills : Coordinating Skills, MS Office.
Description :
Provided training for staff.
Developed, refined, and documented NOC policies, processes, procedures, and associated systems requirements and drive their implementation and use.
Developed and reported on metrics for the performance of the NOC and individual NOC employees, including but not limited to resolved and escalated issues.
Drove technical staff to monitor and resolve platform issues.
Planed projects, training, objectives, timelines, deliverables, and milestones for the NOC and customer policies Willing to take ownership and take on other duties as assigned.
Compiled entire documented process list for all department processes and policies regarding technical support procedures, escalations, and record of resolution.
Coordinated all Network Operations projects with upper management and customer rep's Compiled and executed deployment plan for the national deployment of entertainment content network systems.
Experience
2-5 Years
Level
Executive
Education
GED
Network Operations Center Manager Resume
Headline : To obtain a hands-on Network Operations Center Manager position involved in all aspects of planning, development, support, and training of various technologies to provide outstanding customer service to both internal and external customers.
Developed and implemented division-wide technology plans for the upgrade and installation of a networked computer system using both hardwired and wireless solutions.
Implemented and standardized all departmental tasks and responsibilities.
Administrated the local Novell network including hardware and software maintenance and support as well as responsibilities overseeing another Division.
Installed and configured facility-wide wireless network infrastructure.
Provided user support and training for all desktop and AS400 applications.
Developed AD HOC reports for all departments and levels of management.
Managed the telecommunications infrastructure and perform required maintenance and support and service contract administration.
Experience
5-7 Years
Level
Executive
Education
MS
Network Operations Center Manager Resume
Summary : Acting as the technology liaison between the parent organization and other sister organizations, and also Developing the Florida Divisions' first Intranet website and web-based applications.
Skills : Customer Service, Operational Skills.
Description :
Took a management position in the T1/VoIP/Pots group.
Gained experience and exposure to how different groups worked within the network operations center as a whole.
Able to learn the customer-facing side of the telecommunications business.
Experienced I gained as a manager in a POTS/T1 facing group still to this day assists in my ability to work on many issues and deal with all customers on multiple levels.
Managed 20+ employees in a fast-paced 7 x 24-hour front-line Repair Center.
Successfully maintained company MTTR (Mean Time To Restore) goals and objectives.
Received and acted on escalations of customer services with internal and external vendors while keeping management informed.
Experience
10+ Years
Level
Senior
Education
Bachelors
Network Operations Center Manager Resume
Headline : Co-ordinating with 3rd party vendors such as Sprint, ATT, and other data service carriers to ensure data lines were installed to meet deadlines, and also Expanding the role of the NOC to cover all technical aspects of Data Center operations.
Skills : Creative SKills, Operational Skills.
Description :
Managed 24x7x365 Network Operations Center (NOC) providing network support and monitoring for hospitality networks, cable modem systems/MSOs, internet kiosks, after-hours corporate IT, and enterprise/residential/hotel VoIP systems.
Responsible for technical research and development.
Managed development of a monitoring and logging application now used by major MSOs, hotel management companies, and integrators nationwide.
Managed development of the HG2 gateway/load-balancing device.
Used as a low-cost alternative to more expensive devices while providing the same functionality.
Managed staffing, training, and scheduling of NOC personnel.
Lead engineer for hospitality network integration.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Network Operations Center Manager Resume
Objective : Professional, organized, and courteous Diplomatic approach to conflict resolution Excel in positions with multifaceted responsibilities Strong communication skills, both verbal and written Personable and professional team player Multi-faceted administrative position including receptionist, office assistant, property management, and IT support tasks.
Skills : Coordinating Skills, Operational Skills.
Description :
Performed tasks in direct support of the President and Vice President of the United States, senior White House officials, and the United States Secret Service.
Implemented emergency action procedures to ensure the command and control communications for the President and senior Department of Defense leaders.
Operated White House secure and non-secure telephone, data, and notification systems including High Frequency (HF), Very-High Frequency (VHF), and Ultra-High Frequency (UHF) radio networks.
Ensured flawless global communications support to the President, Vice President, and senior White House officials.
Effectively managed 15 junior grade, non-commissioned officers, in a high-stress, high-pressure, and no-fail Presidential environment with zero incidents.
Primary instructor on the operation of Presidential and Vice Presidential air-to-ground voice and data systems; ensured continuous and uninterrupted communication.
Tested critical emergency communications links during monthly training exercises; orchestrated coordination between multiple Federal agencies ensuring 100% success.
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