NOC Support Engineer Resume
Summary : As a NOC Support Engineer, manages a large Global IP WAN Network using advanced SD-WAN technology. Monitors and maintains an advanced CDN platform spanning multiple regions.
Skills : Network Troubleshooting, Monitoring Tools.
Description :
- Supported all WAN and LAN network assets within the production networks.
- Provisioned and maintained new services on the global network with a wide range of Network technologies.
- Developed and mentored the team, as well as undertaken performance reviews and developed PDPs.
- Provided additional hands-on technical support and assistance for Network-related tickets across a variety of technologies.
- Attended Technical and Operational support bridges, providing Network leadership representation to key sporting events on our platform.
- Represented the global NOC on various internal operational readiness and broadcast meetings, ensuring actions were captured and progressed promptly.
- Selected and implemented security tools, policies, and procedures in conjunction with the company’s security team.
Experience
7-10 Years
Level
Consultant
Education
BSc CS
Associate NOC Support Engineer Resume
Objective : As an Associate NOC Support Engineer, providing enterprise-level assistance to our customers. Diagnosing and troubleshooting software and hardware problems and helping our customers install applications and programs delivered to Network and Security WAN solutions.
Skills : Protocols and Technologies, Incident Response.
Description :
- Used email and chat applications to give clients quick answers to simple IT issues.
- Researched and identified solutions to software and hardware issues.
- Diagnosed and troubleshot technical issues, including account setup and network configuration.
- Asked customers targeted questions to understand the root of the problem quickly.
- Followed standard procedures for RF antennas and electrical motor systems supporting the antennas, with escalation of unresolved Incidents to the appropriate internal teams and or management.
- Initiated, updated, and resolved incident records and conveyed actions taken to restore the incidents to customers.
- Prepared accurate and timely reports for shift handovers.
Experience
0-2 Years
Level
Entry Level
Education
BSc CS
Assistant NOC Support Engineer Resume
Objective : As an Assistant NOC Support Engineer, talking clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue. Escalating unresolved issues to appropriate internal teams as per SLA.
Skills : Familiarity with scripting languages, Communication.
Description :
- Referred to internal databases or external resources to provide accurate tech solutions.
- Prioritized and managed several open issues at one time.
- Followed up with clients to ensure their IT systems are fully functional after troubleshooting.
- Configured and installed various network devices and services routers, switches, firewalls, load balancers, VPN, and QoS.
- Performed network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
- Monitored performance and ensure system availability and reliability.
- Tracked and documented network issues and compiled incident reports.
Experience
2-5 Years
Level
Executive
Education
BCompSci
NOC Support Engineer Resume
Objective : As a NOC Support Engineer, provides prompt response to queries of customers and colleagues. Supports Shift Lead in resolving incidents that may involve multiple technology breakdowns and helps in isolating faults.
Skills : Familiarity with scripting languages, Communication.
Description :
- Liaised with vendors and other IT personnel for problem resolution.
- Responded to complaints/suggestions from customers and gave after-sales support.
- Increased company reputation with quality on-time support and services.
- Monitored all the global customer services and infrastructure through a keen eye on the tools.
- Followed step-by-step procedure for fault detection and identification using RF guidelines and work instructions set forth by SES engineering teams.
- Took ownership of customer incidents and complaints through to resolution.
- Created cases on the occurrence of incidents and resolved/escalated them as per defined SLAs.
Experience
0-2 Years
Level
Fresher
Education
BCompSci
Junior NOC Support Engineer Resume
Objective : As a Junior NOC Support Engineer, reported to the Support Lead, needed to provide L2 level of support to MRI cloud infrastructure, monitor alerts, triage, and resolve the incidents, and escalate to appropriate teams if issues are not resolved.
Skills : Teamwork, Email Services.
Description :
- Restored a failed IT Service as quickly as possible and updated the client Incident Management based on the ITIL process.
- Prioritized and managed multiple tickets related to different technologies were requested to work as per the client's requirement.
- Ensured that any technical issues on a service ticket were escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits, and updated the ticketing tool.
- Provided prompt and accurate feedback to customers and updated the client about the resolution.
- Referred to internal databases, knowledge base, or external resources to provide accurate tech solutions without violating the SLA.
- Escalated hardware failures to third-party vendors and responded to monitoring alerts and fixing the issues.
- Able to learn leading technical / industry standards and technologies.
Experience
2-5 Years
Level
Junior
Education
BSc CS
Senior NOC Support Engineer Resume
Summary : As a Senior NOC Support Engineer handled Level 1 analysis, troubleshooting, and resolution. Operated and Maintained of system, platform, and interconnects including performing daily checklists and troubleshooting.
Skills : DHCP,DNS,TCP/IP, Basic Routers.
Description :
- Included an apps server, signaling interfaces, database server, and storage array.
- Handled all the communication related to the assigned customer accounts.
- Coordinated the issues internally and with outsourced partners, service providers (ISPs, ILD/NLD carriers), and onsite teams.
- Maintained and made available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information, and other information of general use.
- Implemented workarounds to limit customer downtime and subsequently, follow up and ensure implementation of the permanent solution.
- Participated and organized to address technical diagnostics in collaboration with customers and partners.
- Maintained all the connectivity and account details from a support perspective to provide efficient support.
Experience
7-10 Years
Level
Senior
Education
BSc IT
NOC Support Engineer Resume
Headline : As a NOC Support Engineer, includes resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.
Skills : Firewalls, Windows Servers.
Description :
- Expert in OSI model and switching technologies (STP, VLAN, IPSLA, HSRP, VRRP).
- Demonstrated a specialist understanding of a network security concept and experience with firewall-added advantages.
- Knowledge of the Internet, VPN Configuration and routing protocols like OSPF, BGP, Security and wireless.
- Documented technical knowledge in the form of notes and manuals.
- Monitored system resource utilization, trending, and capacity planning.
- Provided Level-2/3 support and troubleshooting to resolve issues.
- Worked within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
Experience
5-7 Years
Level
Executive
Education
BSc CS
NOC Support Engineer Resume
Summary : As a NOC Support Engineer, ensuring all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff. Ensuring that the customer is kept informed of the progress of the fault and that the system is kept updated regularly.
Skills : MS Active Directory, NAS devices.
Description :
- Performed collaborative tier 3 network technical support, notification, and escalation.
- Assisted project implementation and rollout.
- Provided support for Technical Support, R&D, and other technical teams.
- Provided a central hub of communication regarding the status and ongoing events within the network and platform.
- Created, reviewed, and updated documentation as needed, and provided clear communication to stakeholders throughout the organization.
- Monitored the performance and capacity of computer systems.
- Performed regular checks on network hardware and software.
Experience
10+ Years
Level
Management
Education
BSc IT
NOC Support Engineer Resume
Summary : As an NOC Support Engineer, responsible for troubleshooting hardware, network, security, and software-related issues remotely.
Skills : Backup softwares, Communication.
Description :
- Ensured all requests were raised on the IT Service Management (ITSM) tool and adhered to Service Level Agreements (SLA) and Service Level Objectives (SLO).
- Properly documented issues before closing and updated the ticket accordingly.
- Prioritized issues and requests based on severity, ticket volume, resolution time, and user feedback score.
- Provisioned and de-provisioned enterprise email support accounts.
- Monitored IT infrastructure 24/7, including servers, networks, firewalls, backup jobs, databases, and other business applications.
- Created and assigned tickets based on incident severity and reported to seniors for timely resolution.
- Provided enterprise application support and access management support to end-users.
Experience
7-10 Years
Level
Senior
Education
BSc IT
NOC Support Engineer Resume
Headline : As an NOC Support Engineer, responsible for triaging and responding to tickets relating to incidents and outages both generated by automated monitoring and customer reports.
Skills : Analytical skills, Troubleshooting, Computer network.
Description :
- Worked with cloud, private cloud, and on-premise infrastructure.
- Responded to tickets and issues with set SLA response times.
- Participated in a responsive and accountable issue management process that can solve issues quickly, reliably, and repeatability.
- Assisted in maintenance and updates of critical software and network infrastructure.
- Assisted with and recommended device deployments, upgrades, and maintenance.
- Collaborated with remote team members to build and maintain positive, productive team relationships.
- Supported the NOC Manager (Global) in the ongoing evolution and development of our NOC processes and runbooks, focused on driving continual service improvement.
Experience
5-7 Years
Level
Executive
Education
BSc IT
