Online Customer Service Representative Resume Samples

An Online Customer Service Representative helps customers with their complaints and questions and provides online solutions to the problems. The most common work activities linked to this post are listed on the Online Customer Service Representative Resume as follows – maintaining a professional attitude towards customers; responding to customers inquires promptly; communicating with customers through email and interactive chat options; solving problems using various online services; processing orders, and forms; providing feedback on the efficiency of the customer service process, and ensuring customer satisfaction.

The nature of the work demands the following skills and abilities – the ability to remain calm while dealing with upset or angry customers; strong written communication skills, the ability to understand and respond properly to written queries and concerns, and multitasking skills. Formal education is not mandatory, however, knowledge of using various online sources to interact with customers is mandatory.