An Outbound Sales Agent contacts prospects and customers and sells products and services. A well-written Outbound Sales Agent Resume indicates the following duties – making cold calls to leads, generating sales and revenue for the organization, attending networking events, and community events; contacting prospective customers; marketing research to develop warm leads; vetting lead lists for warm and cold leads; identifying prospects that fit the demographics, using product knowledge to showcase the solutions; negotiating price with clients; and making sure the customers are satisfied.
To shine in this sales domain, the following skills are needed – strong customer service skills, research experience, persistence, communication skills; basic knowledge of mathematical calculations; typing skills; and a problem-solving attitude. As on-the-job training is provided, education to a level of a high school diploma or GED is sufficient.
Objective : Proven success of 5 plus years in sales and customer service with 3 year's experience in both outbound and inbound environments and 1 year as an Assistant Manager. Experience includes the Call Center and Banking industries. Exceeded both sales and quality goals and have earned several customer compliments for providing exceptional customer service. Additional skills include mentoring and the development of peers and co-workers.
Skills : Operation Monitoring, Inventory, Service Orientation, Mathematics, Cash Handling, Systems Analysis, Operation, and Control.
Description :
Took outbound calls to sell products and services to new and existing customers.
Served as Point of Contact during the absence of Supervisor.
Facilitated team huddles to communicate information and share best practices.
Created and oversaw team contests and activities.
Floor support during the absence of leadership to assist with questions and problem-solving.
Utilized multiple computer systems during every call.
Researched learning tools to distribute and communicate throughout the team.
Peer-Coach lower performing agents to help improve performance.
Experience
2-5 Years
Level
Junior
Education
HS Diploma
Outbound Sales Agent Resume
Objective : Outbound Sales Agent is available to fulfill all requirements of the position with a prestigious company in need. Experience working in a sales team environment with proven ability to grasp and apply new skills. Proven ability to meet or exceed sales targets preferred
Skills : Customer Service, Ability To Multi-Task, Team Building, Powerpoint, Writing, Time Management, Communication, Braiding, Mathematics, Telesales, Resolving Conflict, Documentation.
Description :
Answered phones and respond to customer requests.
Sold product and place customer orders in the computer system.
Provided customers with product and service information.
Resolved customer issues quickly and strive to reach a resolution on the first call or escalate issues appropriately
Updated and maintained prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled
Managed multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
Followed up on customer inquiries that were not immediately resolved.
Experience
2-5 Years
Level
Junior
Education
Diploma
Outbound Sales Agent Resume
Headline : An experienced Outbound Sales Agent professional would like the opportunity to join a growing organization that has a need for outstanding customer service. Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of sources.
Skills : Microsoft Word, Customer Service, Multitasking, Communication.
Description :
Attempted to upgrade existing customers and acquire new business.
Responsible for customer education and providing quality customer service.
Conducted retention calls to inform of promotions ending and resolve outstanding issues.
Took inbound calls to assist retention and customer service as needed.
Entered orders into the ACSR database.
Maintained a sufficient level of product and procedural knowledge through Iris/Access and reading emails.
Responsible for maintaining an acceptable level of productivity and close to contact rate.
Experience
5-7 Years
Level
Executive
Education
Biology
Outbound Sales Agent Resume
Headline : Experienced Outbound Sales Representative looking for a position with a reputable organization. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s).
Helped individuals and families select the most appropriate policies for their property.
Seek out new leads and potential clients within our niche market.
Followed up with leads who requested more information about our coverage.
Utilized the CRM Salesforce to effectively reach the leads.
Communicated with different people nationwide through cold calling and new sales techniques by completing the sales training program.
Generated leads to bringing in different companies to assist in the home improvement dept.
Served as Mentor to new agents for side jacking and understanding system and call flow.
Experience
5-7 Years
Level
Executive
Education
Project Management
Outbound Sales Agent Resume
Objective : Seeking to obtain an Outbound Sales Agent position that will enable the use of strong organizational skills, sales skills, educational background, and ability to work well with others.
Skills : Microsoft Office, Type 134 Wpm, Customer Service.
Description :
Contacted clients and offer them discounted vacation packages.
Helped teams and managers hit their sales budgets.
Ensured high-quality customer service on a day to day basis.
Looked up the guest's information.
Looked up availability for guests to ensure sales.
Made outbound phone calls to potential customers.
Informed customers about products and services.
Provided excellent customer service while processing sales.
Experience
2-5 Years
Level
Junior
Education
HS Diploma
Outbound Sales Agent Resume
Headline : Seeking to obtain a position within a company where one can utilize and enhance professional skills while assisting others in the business industry.
Contacted homeowners, apartment managers, and other prospects to sell cable television service.
Assisted subordinates and supervisors in identifying and resolving problems.
Demonstrated skillful communication and negotiation skills.
Discussed cable television equipment operation with customers over the telephone to explain equipment usage and to troubleshoot equipment problems.
Maintained high standards of excellence.
Worked with customers via telephone, answered questions, and educate customers on products and services.
Utilized multiple computer applications while placing a minimum of 70 outbound calls per day, consistently met departmental and personal sales goals.
Experience
5-7 Years
Level
Executive
Education
Diploma
Outbound Sales Agent Resume
Objective : Seeks to pursue a career as a Guest Service Agent and to apply and enhance the skills that have learned throughout employment tenure in management and customer service.
Skills : MS Office, Sales, Management SKills.
Description :
Called current Comcast customers and try to upgrade their services or add to their services.
Helped with any questions they may have that are in the range of ability to answer.
Consistently met or exceeded sales and attendance policies.
Adjusted sales scripts as necessary.
Made outbound calls through an automated dialer to potential leads.
Built rapport with customers, and utilized rebutting techniques.
Maintained friendly and professional customer interactions at all times.
Experience
2-5 Years
Level
Junior
Education
Education
Outbound Sales Agent Resume
Objective : Outbound Sales Agent with 4 years of experience. Minimum 3 years outbound telesales experience. Consistently exceeding department minimum expectations. Demonstration of teamwork skills and initiative required.
Skills : Fluent In ASL, Team Management, MS Office, Detail Oriented.
Description :
Responded to customers' inquiries.
Dispositioned calls appropriately.
Transferred calls to our promotional department.
Provided customers with product samples and catalogs.
Arranged and directed delivery and installation of products and equipment.
Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Handled customer complaints while maintaining a positive attitude.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Studies
Outbound Sales Agent Resume
Summary : An experienced Outbound Sales Agent professional is now seeking to utilize excellent customer service skills, computer skills, and abilities to help the company progress. Working as a team or alone one can achieve any tasks in the work area.
Skills : Microsoft Office, Graphic Design, Food Prep, Sales, Life, and Health Insurance.
Description :
Identified prospective customers by using business directories, following leads from existing clients, and participating in organizations and clubs.
Educated customers of the services and company guidelines if necessary.
Delivered sales through telecommunications.
Answered phones within two rings.
Assisted customers with billing payments.
Offered special bundle packages to customers.
Worked directly with customers via telephone, and email to describe products and/or services in order to persuade potential.
Experience
7-10 Years
Level
Management
Education
BA in Fine Arts
Outbound Sales Agent Resume
Summary : Outbound Sales Agent with 8+ years of experience, remarkable call center outbound sales, and retail sales experience.
Ability to nurture relationships and interpret complex information.
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