Patient access managers work at hospitals and oversee the administration or registration department of the hospital. The major roles and responsibilities listed in the Patient Access Manager Resume include – mentoring new staff, training staff, monitoring the collected data, coordinating daily activities, ensuring that the staff comply with the department policies, overseeing financial aspects of admission department, performing managerial duties, providing evaluation reports, setting department goals, managing and developing patient access staff.
Patient access managers have to work in a stressful environment, hence these individuals should have good stamina and strength to undertake pressure, and they should possess critical thinking and decision making abilities. Physical demands like sitting for long hours or the ability to operate computer systems and lift heavy items should also be fulfilled by these managers. A college degree is normally preferred, but some hospital settings demand work experience and certification.
Headline : An achievement-oriented education coordinator and manager with over 20 years of healthcare experience in end-user training and management, as well as vendor information systems.
Consult with physician office personnel, service line managers, senior management and efficient registration services.
Motivate staff to achieve high levels of customer satisfaction, and to meet the organization and department goals for financial performance.
Process daily reports for admission stats, daily collections and Insurance Queues and Duplication of Medical Records.
Prepare monthly Revenue Performance Grid to report information to the Medical West Administrative Executive Committee.
Performed patient registration function when needed to ensure wait times are kept to a minimum Ensured QA on registrations.
Provided continuous training for and communicates changes to existing employees Prepared payroll and completes monthly work schedules.
Experience
5-7 Years
Level
Executive
Education
Psychology
Patient access manager/Representative Resume
Summary : Over 14 years management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Skills : Microsoft office, clerk.
Description :
Educated employees on the proper intake information and insurance accuracy and eligibility.
Maintain day-to-day operational and financial processes to optimize reimbursement, efficiency, and effectiveness of services.
Obtain insurance authorizations for inpatient and transport patients Conduct audits for trending insurance denials Create action plan for process.
Establish monthly, quarterly and annual goals for point of service collections Lead revenue cycle collections training Review employee metrics.
Ensuring compliance with Federal and State regulations and guidelines Activities related to HIPPA and EMTALA Activities related to Joint Commission.
Improves department performance, and ensures orientation and continuing education of departmental staff.
Maintain and promote good customer relations with facility management, physicians and physician office staff.
Experience
7-10 Years
Level
Management
Education
Diploma
Sr. Patient Access Manager Resume
Summary : Seeking a position in Coding, and Pre certification, Insurance Verification, and Customer Service, in which have over ten years of experience. Collecting and posting payments, completing Cash and processing daily deposit.
Managed patient flow and customer service. Liaison between Patient Access and Clinical departments.
Increased collections Implemented AIDET. Decreased ED registration after discharge.
Provide management support to fifteen agents, monitor their work quality, provide support, develop communication plan Identify and address the root.
Generate Adhoc reporting as requested by Patient Access and Department Leadership and analyze reporting Create and maintain Division, Location.
Develop and implement new registration policies Participate in Quality PI committees Recruit, hire, discipline, handle grievances.
Perform employee merit evaluations Staffing schedules and Kronos Improved employee morale and promoted teamwork.
Encouraged senior employees to change processes Staffed Participated in Lean Six Sigma suggestions Implemented cost saving suggestions.
Experience
10+ Years
Level
Senior
Education
Management
Patient Access Manager/Executive Resume
Headline : Compassionate, enthusiastic, and professional individual dedicated to higher and continuing education. Strong leader who works will under pressure with excellent management skills.
Skills : Epic, Microsoft Office, Ms-excel.
Description :
Managed more employees Developed and managed the annual budget for the Patient Access team for the facility.
Responsible for interviewing and hiring new resources into the team Operated with HR and department managers to get new hire paperwork.
Completed and in place Worked very closely with other departments to improve efficiencies for the organization.
Maintained confidentiality of patient and employee information.
Resolved customer and employee complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with physicians, other managers, and other employees.
Experience
5-7 Years
Level
Executive
Education
Business
Patient Access Manager/Co-ordinator Resume
Summary : Seeking a challenging position that will bring value to the operations and growth of business, with demonstrated experience and leadership.
Management Resolution of escalated Patient Access problems Hire, train, coach and supervise Customer Access Associates Commitment to excellent customer service.
Ensuring all patient appointments, booking, registration, and insurance verification is in accordance with policy Experience with Cosmocom implementation.
Monitor workgroup's performance, as well as volumes, productivity, audits and reports process standardization activities.
Excellent customer service, problem-solving and time management skills Worked with many teams in query resolution.
Increased cumulative registration accuracy for the department. Developed protocols to assist full pay patients.
Development of resource manual to facilitate accurate billing Educating staff on insurance concepts.
Developed a nursing charge tool that has increased the gross revenue.
Experience
7-10 Years
Level
Management
Education
Education
Patient Access Manager/Director Resume
Summary : Practice Management, & Reimbursement Manager Dedicated to healthcare billing. Excelled in every aspect of the revenue cycle from management of appointment scheduling, electronic claims submission.
Skills : Excellent customer care in direct patient services.
Description :
Manage day to day patient access processes of central scheduling, insurance verification, front desk registration, charge entry and collections.
Implement and develop policies and procedures related to patient access department functions.
Complete annual performance evaluations for staff. Interview, hire and assist in training new employees.
Monitor staff's adherence to current departmental policies and procedures. Take corrective action on patient complaints.
Provide proven leadership in the development of workplace strategies to improve and enhance the quality of the department.
Analyze and monitor service delivery in areas of responsibility; review operating procedures to align with organizational goals.
Managed and Coordinated all Hospital Admissions Operations.
Experience
7-10 Years
Level
Management
Education
BS
Sr. Patient Access Manager Resume
Summary : Patient Access Manager in hospital setting. Extensive experience recruiting, developing and Managing registration & scheduling staff. Expert in planning and organizing activities.
Skills : Human Resources, Book keeping, Billing and Collections,.
Description :
Work with management staff in multiple center city practices to help develop and identify processes that could improve patient access.
Provide actionable data, support the offices by being accessible and by visiting the offices to be a resource for the management team.
Select Accomplishments: Improve usage of the Patient Portal by generating enthusiasm and measuring results by practice.
Identify and help fix their lifeImage application Practice Manager Created and influenced strategies to improve the patients.
Major areas of responsibility include improvement of patient access by optimizing provider schedules, employing waitlists to limit gaps.
Balancing revenue cycle business requirements while maintaining a focus on customer service skills and patients relations.
Responsible for the start of a satellite practice including hiring and training to staff Increase new patient access.
Experience
10+ Years
Level
Management
Education
Marketing
Patient Access Manager/Analyst Resume
Summary : Results-oriented healthcare IT professional with excellent Revenue Cycle strategic management and full-cycle Epic implementation experience.
Skills : Ms-excel, power point, claims billing.
Description :
Managed staff of including supervisors, financial counselor, and front line registration staff Managed all PAS functions.
Coached, mentored, and motivated team members, and influenced them to take positive action and accountability for their assigned work.
Create an interface that created pre-registrations on the same day that the surgery was scheduled.
Worked closely with clinical areas on managing the efficiency of patient flow from pre-registration to initial clinical reception.
Developed practical solutions that resulted in vast improvements in the Increase in Patient Satisfaction Scores.
Created and influenced strategies to improve the patient's experience at a large academic Otolaryngology practice.
Assisted with the establishment of a satellite practice with the primary responsibility to hire, train and orient.
Experience
7-10 Years
Level
Management
Education
Biology
Associate Patient Access Manager Resume
Summary : To use knowledge and experience to obtain a position with a professional healthcare company who believes in providing the best care to the community they serve.
Skills : Ms-office, Ms-excel.
Description :
Responsible for the day to day operations of the Patient Access Department and Centralize Call Center including Registration.
Prepare, implement and update policies to ensure that all local, state and federal regulations are being met.
Assist the Revenue Cycle Department and Care Management with adjustments, delinquent billing, denials, edits, authorizations.
Responsible for day to day management, operation, and direction of Patient Access departments which include Admission.
Manage Scheduling, Insurance Verification, Pre-Registration, and Precertification Complete evaluations and interview, hire and train new employees.
Provides leadership, direction, and administration of all aspects of practice activities to ensure the accomplishments of objectives.
Responsible for the overall staffing, monitoring, planning, and development of all Admission areas.
Experience
10+ Years
Level
Management
Education
Management
Patient Access Manager/Technician Resume
Summary : High-energy, motivated individual with multiple years of varied experience in Healthcare. Seeking a challenging position in an organization that will enable to utilize abilities, training.
Skills : Management, Ms- office.
Description :
Responsible for training of new hires to the Organization and In-service staff on policies & procedures.
Responsible for calculating quotations for uninsured patients based on governmental reimbursement rates.
Established policies and procedures on costs plus mark-up criteria as well as established global/bundle rates.
Implemented new process for patient access staff to perform their daily job functions accurately and effectively.
Ensure proper collections of monies on insured / non-insured patients and to properly screen non-insured patients.
Ensure all outpatient accounts have been reviewed for demographic, insurance verification and that proper collection has been done and documented.
Reviewed carefully and proper collections have been made on accounts that have or don't have coverage any longer.
Experience
10+ Years
Level
Senior
Education
Diploma
Lead Patient Access Manager Resume
Headline : Patient Access Manager with demonstrated abilities in developing and managing a successful leadership team. Focused on creating a positive and supportive working environment.
Skills : Leadership Skills, Healthcare.
Description :
Responsible for managing all nonclinical areas of multiple outpatient radiology facilities, including Registration, Preregistration.
Responsible for managing four direct reports and fifty indirect reports with employees at multiple locations.
Implementation of updated EMR systems which included; creating new processes and developing training material for all departments.
Coordinating and leading training sessions, integration and device testing, final implementation and issue resolution.
Monitor and enforce acceptable employee performance. Implement incentive and employee engagement programs.
Responsible for discipline counseling, hiring and termination processes of all employees.
Managed team of employees Streamlined Admissions Department flow by decreasing average wait time Provided group mock training sessions.
Experience
5-7 Years
Level
Executive
Education
BS
Patient Access Manager Resume
Summary : Training expertise to promote team building environment while improving morale and retention. Ability to effectively manage multi-million dollar projects and balance budgets.
Skills : Communication Skills, Technical Skills.
Description :
Planned, coordinated, and controlled all activities of the Patient Access Department in order to achieve quality customer service, data collection.
Managed team members, and two supervisors within admissions, outpatient diagnostic and surgery, labor and delivery/emergency services and financial services.
Recruit and hire new team members for the department. Assisted with leading monthly revenue management denial calls.
Facilitated monthly team meetings to educate team members of improvement strategies, policy changes within the system.
Re-developed the pre-registration process and created a patient fast track program.
Created and implemented a process that decreased joint patient appointment wait times by Created and implemented bedside registration.
Improved customer service mean score by Press Ganey Met and exceeded employee satisfaction score.
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