Payment Operations Specialist Resume Samples

In Financial Institutions and the lending sectors, a Payment Operations Specialist’s role is crucial. The job role is responsible for handling all payment-related transactions both with internal and external parties. Primary responsibilities associated with the post are listed on the Payment Operations Specialist Resume as – verifying the payment contract or instructions, processing payments, account reconciliation tasks, and solving payment issues. The job further includes ensuring the financial transactions are accurate and meet the customer’s expectations.

To perform the job efficiently, the candidate will need a core set of skills such as – analytical abilities, problem-solving skills, strong communication skills, and the ability to identify and solve payment-related discrepancies. The ability to investigate payment issues, and ensure compliance with regulatory requirements are also expected from this role. A deep understanding of financial and accounting principles is also required. Apart from possessing a bachelor’s degree in finance or accounting, employers necessitate knowledge of financial software, and online banking platforms from potential applicants. Work experience or training in risk management or payment processing regulations are also highly valued.

Payment Operations Specialist Resume example

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, responsible for processing all payments, contractual, and patient responsibilities received in a timely and accurate manner.

Skills : Demonstrated interpersonal skills, Persuasive, Stakeholder engagement, and Negotiation skills.

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Description :

  1. Served as the primary point of contact for all inbound payment inquiries, including but not limited to ACH, wires, checks, and credit card payments.
  2. Responded to customer inquiries in a timely and professional manner, providing accurate and complete information according to company policies.
  3. Investigated and resolved customer complaints in a satisfactory manner.
  4. Processed customer payments accurately and in a timely fashion, according to company guidelines.
  5. Monitored incoming payments for fraud and took appropriate action when necessary.
  6. Reconciled processed work by verifying entries and comparing system reports to balances.
  7. Maintained up-to-date knowledge of company products, services, and procedures.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's Degree in Finance


Payment Operations Specialist Resume

Summary : As a Payment Operations Specialist, responsible for maintaining cash logs and reports for documentation and future reference, Working to ensure on a daily, weekly, and monthly basis that payments are correctly allocated and reconciled to the appropriate bank accounts.

Skills : Operations knowledge in payments-related disciplines.

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Description :

  1. Reviewed payment requests from businesses to ensure that they comply with policies and procedures.
  2. Tracked payments to vendors and reviewed payment status to identify any issues that may have occurred during processing.
  3. Reviewed account activity to determine whether any fraudulent activity has occurred.
  4. Prepared reports on accounts payable activity such as delinquencies and exceptions.
  5. Reconciled accounts payable ledgers with bank statements or journals of the company’s financial institution.
  6. Processed checks, money orders, credit card payments, wire transfers, and other forms of payment.
  7. Coordinated with banks, auditors, and other parties involved in the payment process.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's Degree in Accounting


Payment Operations Specialist Resume

Summary : As a Payment Operations Specialist, performed a variety of accounting functions in the accounts receivable area. Responsible for posting insurance remits and patient remits, as well as working payment reject lists and non-paid correspondence.

Skills : Time management, organizational, Analyze accounts receivable, Multi-tasking.

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Description :

  1. Investigated errors or other issues with invoices or payments received by businesses for goods or services rendered.
  2. Reviewed and approved invoices for payment before sending them to accounting for processing.
  3. Built ownership of payment-related processes.
  4. Monitored payment transactions and solve payment-related questions
  5. Executed transactions that need manual intervention.
  6. Monitored and maintained the liquidity of our nostro accounts at partner institutions and payment systems.
  7. Provided reports on operating volumes and other related data.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's degree in Finance

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, responsible for ensuring that payments made by customers or businesses are processed correctly and in a timely manner. They may also be tasked with resolving any issues that arise with these transactions, such as errors or other problems.

Skills : Knowledge of payment processing systems, Problem-solving, and communication.

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Description :

  1. Provided input and drove efficiency improvement on your daily tasks
  2. Maintained constant communication with the team to ensure a smooth customer experience.
  3. Analysed and resolved settlement exceptions, and escalated risk items to management and the business.
  4. Responsible for providing a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit.
  5. Supervised and executed day-to-day supervision of payment activities, Foreign Exchange (FX) / Money Markets (MM) trade confirmation and settlement, and daily trust fund rebalancing process to enable efficient provision of services and compliance with regulatory requirements.
  6. Assisted the team head in the implementation of ad–hoc duties and assignments.
  7. Implemented control and security measures to protect the Bank from operational risks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor’s Degree in Business

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, supported the Domestic Payment Operations by attending to a range of activities to ensure that Managers/Team Leaders are facilitated in the provision of an efficient and high-quality service to internal and external customers.

Skills : Strong Experience when problems need escalation to ensure timely and correct outcomes.

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Description :

  1. Assisted Operations subject matter experts (SMEs) with understanding project scope and objectives.
  2. Researched refund check issues.
  3. Monitored the competition, any changes in the marketplace, and regulatory environment that could influence contract elements and terms.
  4. Conducted a global end-to-end review of payment processes and created the global TOM.
  5. Created the global change plans to implement the TOM, including staff, systems, locations, and budget, and implement the agreed TOM.
  6. Ensured a controlled, automated, and risk-mitigated process.
  7. Developed a detailed knowledge of the organization and each of the workstreams to be able to capture all relevant data to be able to carry out the responsibilities of the role.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Bachelor’s degree in Accounting

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, responsible for managing the day-by-day execution and completion of all client Payment demands, client FX trade, and associated service support functions.

Skills : Working knowledge of payment processing systems and applications.

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Description :

  1. Optimized operational processes and procedures for maximum efficiency while maintaining quality standards.
  2. Assisted with the implementation of new processes and procedures.
  3. Identified ways to improve customer experiences.
  4. Ordered supplies and maintained inventory levels.
  5. Oversaw the operations team and assigned tasks.
  6. Trained new employees and ensured that health and safety regulations were followed.
  7. Interacted with customers and suppliers, answering questions, and resolving issues.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
Bachelor’s degree in Finance

Payment Operations Specialist Resume

Summary : As a Payment Operations Specialist, managed the Payment Operations team including training, development, performance measurement, and support processes.

Skills : Experience in working through problems to provide a positive outcome.

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Description :

  1. Calculated, adjusted, and processed compensation/ commission payments for agents and brokers in an accurate and timely fashion.
  2. Received and responded to inquiries and complaints from the agents and brokers regarding payments.
  3. Provided periodic and ad hoc reporting, referring complex inquiries to higher-level personnel.
  4. Analyzed and reconciled simple to moderately complex discrepancies, which required the collection and review of payment histories to locate missing payments and/or errors.
  5. Performed monthly and quarterly manual compensation reconciliations.
  6. Provided extraordinary service to customers over the phone in a fast-paced contact center environment.
  7. Listened and sought to understand the customer’s true need to create thoughtful solutions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor’s Degree in Accounting

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, provided both administrative and financial support in a corporate environment by processing accounts payable transactions and monitoring payroll functions in order to make sure that the office operates smoothly, accurately, and effectively.

Skills : Ability to work together in a team in a high-pressure fast-paced environment.

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Description :

  1. Researched and responded to routine account inquiries and took appropriate action according to SOPs.
  2. Quality checks, reviews, and evaluates work completed by junior personnel for accuracy and timeliness.
  3. Interfaced with Accounts Payable and other teams within the Membership Administration department.
  4. Reviewed and made decisions regarding the items listed on Cash Pending, Partial Payment, and Overpayment reports in a timely matter.
  5. Reviewed and made decisions based on established guidelines regarding unclaimed Membership checks.
  6. Posted/inputted information to Company records through an automated system.
  7. Maintained complex Program Design and Payment Programs and implemented continuous improvements and solutions.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate's degree in Accounting

Payment Operations Specialist Resume

Summary : As a Payment Operations Specialist, compared system reports to balances and verified entries. Charged expenses to accounts and cost centers, as well as controlled petty cash spending.

Skills : Excellent analytical, Problem-solving, and Mathematical skills.

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Description :

  1. Received and organized payments, and posted payments in the computer system.
  2. Completed daily processing procedures including batch and balancing responsibilities.
  3. Reversed payments and assessed insufficient fund fees.
  4. Posted extension transactions, waived and reallocated fees.
  5. Documented actions in systems with comments and relevant data.
  6. Maintained current knowledge of payment rules and regulations.
  7. Met monthly individual and team performance goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor’s degree in Accounting

Payment Operations Specialist Resume

Objective : As a Payment Operations Specialist, verified vendor accounts, paid vendors, and resolved purchase orders, invoices, or payment discrepancies. Issued purchase order amendments and stopped payments.

Skills : Strong time-management and organizational skills, Experience with wire transfer payments.

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Description :

  1. Supported the company in optimizing its financial transactions and systems.
  2. Strengthen and grow relationships with vendors and suppliers through timely payments.
  3. Assisted in streamlining and improving the accounts payable process.
  4. Exercised integrity and confidentiality in financial reporting.
  5. Complied with national and local financial regulations.
  6. Reviewed invoices for appropriate documentation prior to payment.
  7. Performed invoice and general-ledger data entry.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Associate's Degree in Finance