Personal Banking Representative Resume Samples

Personal Banking Representatives provide support to bank customer’s and recommend suitable financial products. A well-drafted Personal Banking Representative Resume lists the following duties –understanding the financial needs of the customer, recommending appropriate investment plans, selling and promoting banking products, participating in sales and marketing events, building positive relationship with customers, bringing new opportunities to the bank, responding to customer queries, addressing client concerns and requests, assisting in opening and closing bank accounts, and loan processing activities.

Skills and abilities that determine the success of a Personal Banking Representative include – knowledge about various banking products and services, well-versed financial knowledge, a courteous and helpful nature to deal with clients, and excellent interpersonal skills. Customer-service skills and strong persuasion skills are also vital. Education requirement for this job post normally includes a Bachelor’s degree in finance or business. Experience in banking, cash-handling or customer-service enhances job prospects.

Personal Banking Representative Resume

Summary : 9+ years of experience as a Personal Banking Representative is seeking to work in a challenging and stimulating environment with opportunities to utilize my current experience, enrich my knowledge and enhance my skills to contribute effectively towards organizational goals.

Skills : Office Business Administration, Bi-lingual, Finesse, Outlook, Various Sales Portals, Customer Service, Cisco, And Excel.

Description :

  • Managing customer portfolios and cross-sells sovereigns products services.
  • Actively engaging in customer outreach efforts focused on managing a weekly lead list.
  • Responding to customer inquiries and concerns to create positive solutions.
  • Conducting customer appointments and engages in customer conversations by following a prescribed sales process designed to effectively uncover customer needs and provide relevant customer solutions.
  • Interviewing and processing consumer loan/credit line requests from customers, and obtaining referrals from loan customers.
  • Providing consumer loan solutions for customers from origination through closing.
  • Developing and maintains relationships with business partners to increase cross-sell opportunities and achieve sales goals.
  • Developing and maintains relationships with in-branch partners to include the teller team.
  • Managing the account opening process with minimal errors and is comfortable with cash handling transactions (if applicable).
  • Providing deposit account solutions through effective implementation of the new account opening process.
  • Handling daily account maintenance and other service issues as necessary.
  • Promptly responding to all customer requests by providing ongoing deposit account maintenance and overall relationship servicing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
GED


Personal Banking Representative Resume

Headline : 5 years of experience as a Personal Banking Representative. The passionate leader who performs well in the fast-paced work environment. Expert at managing tasks and all phases of projects. Possess a reputation for excellence and high-quality work commitment. Years of experience building strong interpersonal and communication skills.

Skills : Microsoft Office, Word, Customer Service, Retail Sales, Banking, Sales, Computer, Typing, And Data Entry.

Description :

  • Ensures operational integrity and risk management by ensuring procedural requirements and processes are known and utilized by all team members.
  • Demonstrate initiative, commitment to continuous learning, and the ability to adapt to changing demands and requirements.
  • Strong organizational skills including an ability to manage multiple responsibilities, prioritize and delegate while delivering results.
  • Knowledge of processing, underwriting, and closing procedures/federal lending regulations.
  • Detail oriented, analytical, and strong ability to work independently and teams.
  • Recognized for effectively adapting to constant changes in a high-risk environment.
  • Recognized for exceeding client needs and exceeding deadline requirements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BLA

Personal Banking Representative Resume

Objective : 4 years of experience as a Personal Banking Representative. A motivated individual looking to build a network while advancing my employment commensurate with my academic achievements and work history. In a work environment, I utilize my sales, marketing, and managerial experience, along with my ingenuity and creativity to maintain a highly productive and efficient work environment.

Skills : Customer Service, Teamwork, Ability To Work Under Pressure, Problem Resolution, Self Starter, Microsoft Excel, And Microsoft Word.

Description :

  • Discussed and analyzed needs and requirements with customers for financial products and services.
  • Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
  • Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements.
  • Manages customer portfolio, services relationships and cross-sells all products and services through customer profiling.
  • Reach out into the community by placing outbound phone calls to existing clients, arranging community outreach events, visiting businesses, conducting educational seminars, and being active in the community.
  • Sales team leader to drive branch sales results through leading by example.
  • Prepare loan closing packages to ensure correct loan settlement and complete loan documentation.
  • Assist customer during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MBA


Personal Banking Representative Resume

Summary : 7+ years of experience as a Personal Banking Representative is seeking to obtain a position in a setting with room to grow, that utilizes my strong sales, communication, and leadership skills.

Skills : Microsoft Word, Publisher, Excel, PowerPoint And Access 448, Cisco, Various Sales Portals, Customer Service, Organizational, CRM, And Lotus Notes.

Description :

  • Seeking opportunities to develop customer relationships and sales opportunities while servicing the clients' needs.
  • Gaining and maintaining strong customer relationships through communication and sales tactics.
  • Utilizing sales techniques to influence customers and prospects to buy the banks products and services.
  • Exploring and discussing clients short and long-term needs/goals and guide them to the service(s) that will suit them best.
  • Selling clients a full range of retail products/services, such as deposit accounts, loans, credit cards, safe deposit boxes etc. To meet and exceed established sales goals to support overall district, branch and individual sales objectives.
  • Resolving a variety of customer requests, such as the reconstruction of accounts, account balance/transactions/payment discrepancies, multiple account linkages, combined statements, fraud claims, wire transfers and perform sales calls.
  • Referring clients to other bank specialists such as investment and mortgage advisors, as necessary, to help gain exclusive relationship status with clients as their primary bank.
  • Consistently maintaining an above corporate average performance standing toward Santander sales initiative quarterly and daily goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
ECE

Personal Banking Representative Resume

Headline : 5+ years of experience as a Personal Banking Representative is seeking to have a career that will utilize my knowledge and implement strategies of success to accomplish a quality life.

Skills : Bi-lingual, Finesse, Outlook, Various Sales Portals, Customer Service, Microsoft Office, Excel, And PowerPoint.

Description :

  • Providing a comprehensive range of services for banking customers, including opening new accounts, building, and deepening customer relationships, and increasing banking products sales volume to enhance the profitability of new and existing client portfolios. Successfully manage accounts, acquire and retain customers, and maximize banking opportunities for customers. Build lasting relationships with clients to help determine the best and most appropriate banking solutions needed to help them achieve financial goals.
  • Driving revenue growth; play a key role in the loan closing process, for both consumer and business loan products. Within the past year, brought in more than $1m in loans, investments, and referrals.
  • Identifying customers perceived and unperceived financial needs; improved cross-sell ratio of more than 80%, in less than 6 months, after the first half-year review.
  • Opening 270+ checking accounts over the past year, in addition to CDs, IRAs, MMAS, savings accounts, loan accounts, and lines of credit opened within the same time period.
  • Collaborating with co-workers, specialists, and other banking associates to generate business referrals for consumer and commercial customers/products, including mortgages and investment needs.
  • Gaining an increased understanding of credit cards to consistently meet goals for opening credit card accounts. Assist customers seeking credit products, including credit cards and other credit options.
  • Initiating new business opportunities and ensure meeting of customers specialized needs. Perform both due diligence and effective customer relations. A document, gather and submit the required paperwork.
  • Preparing client correspondence following company/banking guidelines ensuring compliance with internal controls, operational procedures, and risk management policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BE

Licensed Personal Banking Representative Resume

Headline : 7 years of experience as a Personal Banking Representative is seeking to obtain a position in the finance field that will utilize prior knowledge and skills in moving forward within the company.

Skills : Microsoft Windows/Office, Internet Explorer, Excel, PowerPoint Communication: Verbal And Written In Both English And Spanish.

Description :

  • Maintain up-to-date knowledge about bank products, and services with other departments, including, compliance, policy, and procedure, fraud prevention and loan department.
  • Worked under the guidance of bank manager to achieve both individual and team sales goals in under a high-pressure environment.
  • Contact new customers and develop outreach, retention and growth strategies.
  • Marketing and coordinating weekly events in order to engage potential clients.
  • Develop rapport and relationships with clients in order to make financial recommendations, including investments with company financial advisors and mortgage representatives.
  • Develop partnerships with small business, major companies, and schools.
  • Provide education and outreach specifically to individuals in the Latino community.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Personal Banking Representative I Resume

Summary : 8+ years of experience as a Personal Banking Representative. Loyal, conscientious, and dependable professional with an extensive knowledge in retail, customer service, and sales; Attentive to detail and possess constructive communication skills and interact well with others.

Skills : 70 WPM, Utilization of standard office equipment, Computer, Facsimile, Copier, And Scanner, Microsoft Office, Excel, And PowerPoint.

Description :

  • Advising customers on their options of personal checking/savings accounts.
  • Helping manage and advise customers on the best ways to handle their investments, as well as knowledge on different types of loans and how to improve credit to get the best option suited for them.
  • Performing administrative tasks, which may include typing, filing and maintaining customer records.
  • Achieving my sales goal every month early and was the top performing at my branch.
  • Handling customer transactions with 100% accuracy, upholding proper protocol and looking out for fraud.
  • Entrusting with bank security, ensuring all funds accounted for and securing the vault.
  • Effectively communicate with Spanish speaking clients to provide relevant solutions to meet their needs.
  • Expert in checking, savings, money markets, CDs, IRAs, loans, and lines of credit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BBA

Personal Banking Representative Resume

Objective : 2 years of experience as a Personal Banking Representative is looking forward to contributing teamwork, leadership, research, analysis, and project skills, coupled with a solid educational background in management, as well as the unique drive for excellence and success, for your company.

Skills : MS Office Suite, Lotus Notes, Organizational, Customer Relationship, Articulate, Finishing, And Organizational.

Description :

  • Developed and maintained customer relationships by selling quality products and providing excellent customer service.
  • Sought to expand and retain customer relationships, by actively cross-selling and resolving customer problems effectively and efficiently.
  • Met all goals and actively participated in all sales driven activities.
  • Pursued to help every customer reach their financial goals by uncovering their needs.
  • Continuously sought to understand reports and make decisions based on profitability.
  • Sought ways to improve business practices to increase customer satisfaction and profitability.
  • Led jumpstarts to maintain team up to date with branch performance and go over daily assignments.
  • Develop and maintain client relationships by providing excellent customer service and building rapport.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Personal Banking Representative Resume

Objective : 3 years of experience as a Personal Banking Representative. Highly motivated and skilled Business, Finance, and Member development Professional seek a position with a dynamic organization that welcomes motivation and demonstrates excellence in consistently building business objectives and maintaining standards.

Skills : Effective Communication, Problem Solving, Detail Oriented, Customer Service, MS Office Suite, Articulate, And Exchange.

Description :

  • The key contributor to leading the staff through organizational restructuring and give briefings on emerging decisions to minimize anxieties while motivating with forwarding focus on branch goals.
  • Demonstrated an in-depth knowledge on a variety of deposit products such as checking accounts, money market accounts, certificates of deposits, along with a variety of loan products for the individual or for a small business customer. I developed many customer relationships and have brought in a high amount of miscellaneous income fee to the branch as well as providing new customer clientele to the branch on a monthly basis. Continually examined the business process to improve operations on a daily basis.
  • Being prepared for audits from corporate and st. Louis by keeping updated on procedures from customer service manager and branch management.
  • Daily goal is to create, develop, retain and strengthen life-long relationships with our customers through identifying their needs and providing products and services that fit each segment of their lifestyle. I deliver detailed, factual information and advice to customers over the telephone and in person. This means following federal regulations and policies to guide customers in the right direction and resolve customer issues. I identify and resolve complaints, influencing to achieve a solution which is mutually satisfactory to the customer on a daily basis.
  • Developed appropriate action plans, milestones, and performances based on organizational goals.
  • Established critical contacts to increase client base and memberships; creating retention levels and client loyalty.
  • Teller duties include cash counting, process GL transactions(includes new accounts ira, cd, checking, savings), cash advances, credit card payments, mortgage payments, commercial payments, process savings bonds, installment loan payments, the line of credit payments(loc), travelers' checks. This includes the daily balance of drawer and vault by procedure and maintaining daily logs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Personal Banking Representative Resume

Headline : Self-motivated, goal-oriented professional with 6 years of experience as a Personal Banking Representative, working in fast-paced environments demanding strong organizational, technical, and interpersonal skills.

Skills : MS Office Suite, Cisco, MS Outlook, Lotus Notes, Organizational, Time ManagemenCustomer Relations, Project Management, And SAP.

Description :

  • Responsible for driving revenue through direct sales of personal accounts, loans, and lines of credit.
  • Provide a full range of banking services to individual customers, emphasizing personal financial counseling and customer service.
  • Manage client portfolios of consumer lending as well as business banking products.
  • Process and close home equity loan, auto loan, and personal loan applications.
  • Cross-sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients.
  • Provide customers with personal financial counseling and lending services to put them in better financial situations when possible.
  • Respond to and resolve "escalating" customer inquiries and problems pertaining to consumer deposit and lending accounts.
  • Utilize basic sales techniques to influence a customer/prospect to buy banking products and services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS