Production Support Engineer Resume Samples

Description :

1. Involved in analysis of Report design requirements and actively participated and interacted with Team Lead, Technical Manager and Lead Business Analyst to understand the business requirements.
2. Excellented report creation skills using Microsoft SQL Server 2008/2005 Reporting Services (SSRS) with proficiency in using Report Designer as well as Report Builder.
3. Created SQL Server Reports based on the requirements using SSRS 2008.
4. Worked on OLAP Data warehouse, Model, Design, and Implementation.
5. Developed Complex Stored Procedures, Views and Temporary Tables as per the requirement.
6. Created complex reports which involve more number of groupings and multi-value parameters.
7. Developed reports like Claim Statements, Fee Bills Transactions and some end-user request reports on a periodic basis.

Experience

5-7 Years

Level

Executive

Education

Engineering Technology

Description :

1. Provided First line support, Cleaned up UNIX directories, stopped and restarted JBOSS insurance web-based application servers and trouble-shooting JBOSS issues when they occurred.
2. Communicated to the Developers and QA department when system applications couldn't be resolved.
3. Provided developers with error log files and documentation, to pinpoint the issue to ensure less processing time would be lost, quality testing of data to ensure valid.
4. Researched data issues helped the implementation of a new format for data being received from DMV, due to change in their format without informing Choicepoint/LexisNexis, resolved outage.
5. Performed Java and UNIX releases and deploying code with FTP, created new training documentation for the training manual for the department.
6. Performed Oracle financial releases and informed them of Development when needed.
7. Performed troubleshooting and connectivity research when issues occurred with ISP.

Experience

7-10 Years

Level

Management

Education

Teaching

Description :

1. Measured, monitored, and communicated the application release status to the appropriate audience and escalating risks and issues as needed.
2. Made sure all work efforts follow the release work plan and address the prescribed release requirements.
3. Documented existing tools and usage of the same.
4. Initiated deployment to QA and production environments, post required testing evidence and approvals.
5. Managed risks and assist in resolving issues that affect the release scope and quality.
6. Measured and monitor progress to ensure application releases are delivered on time.
7. Generated system health check reports, site traffic and order status reports. Provide key performance indicator reports to higher management.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Involved in application support and monitoring, Incident management, development of small scale applications.
2. Conducted frequent failure analysis and follow up with application teams form issue resolution and prioritization.
3. Provided primary support for maintaining round the clock availability for all applications in scope.
4. Performanced analysis of current technology operations, diagnosis and troubleshooting of the aborted batch jobs, and designing solutions based on industry-accepted frameworks and methodologies.
5. Provided event, incident and problem management solutions within agreed upon target times and service level agreements with the client.
6. Analyzed of alert metrics from various applications to arrive at the recurrent production issues.
7. Identified and resolve data sync conflict, streaming errors, latency issues between two data centers.

Experience

2-5 Years

Level

Junior

Education

Computer Science

Description :

1. Responsible for the regulation of production machines including scheduled releases and cleaning procedures.
2. Created documentation for tiers one and two support for quick resolution and/or escalation determination.
3. Worked in conjunction with the Infrastructure team to create applicable alerts for the production system.
4. Detailed production environment through Visio diagrams including transaction process flow from server level to the database level.
5. Took lead in data center relocation project from systems standpoint to ensure 100% systems uptime.
6. Responsible for data integrity in a production environment requiring collaboration with database administrators, fraud and engineering departments to maintain data.
7. Created ad-hoc SQL queries for testing, monitoring, updating, releasing and reporting as part of system administration and client support.

Experience

10+ Years

Level

Senior

Education

Computer Science

Description :

1. Recommended and Implemented RAID level storage strategy based on the application database type, size, and structure.
2. Protected critical data via backups to disk and/or tape with a strategic offsite storage plan.
3. Worked at identifying and resolving all system issues causing interruption or latency in applications.
4. Led both companies onsite personnel and vendors.
5. Provisioned and supported a stable cloud storage environment, while scrutinizing requests and tracking requested allocations for external billing and internal chargeback purposes.
6. Resolved system failure issues and client-raised incidents; investigate online order failure and payment issues.
7. Worked closely with systems, applications, databases, and network teams to manage changes to the production environment, equipment, operating systems, and application software and database systems.

Experience

7-10 Years

Level

Management

Education

Computer Science

Description :

1. Responsible for the creation and review of new manufacturing processes and methods to improve existing operations and validate processes to yield a conforming product to NAVSEA Technical Data Package requirements.
2. Reviewed engineering designs, reports, and specifications, calculations and other supporting information submitted for government approval that affects Navy VLS products.
3. Included providing MRB action to VLS products that are nonconforming to NAVSEA Technical Data Package (TDP) requirements.
4. Provided justification for Use As-Is, or Repair dispositions by engineering analysis or test and presenting to DCMA (government) for approval.
5. Developed Corrective Action Plans to improve processes to eliminate the recurrence of nonconformance(s).
6. Assisted in the planning, organizing, and maintaining production lines at BAE Manufacturing facilities.
7. Responsible for providing engineering support and guidance to new defense product development VLS teams to ensure manufacturability (review of technical data packages, tolerances, dimensions, etc).

Experience

10+ Years

Level

Senior

Education

Master Of Science

Description :

1. Responsible for continuous improvement activities to drive metrics.
2. Filled in as a team floater to assist production when necessary.
3. Adjusted equipment to maintain quality standards and daily goals.
4. Developed team members and spread a culture of high quality and continuous improvement.
5. Maintained records of employees including documenting positive and negative behavior, giving performance evaluations, and training records.
6. Identified problems and waste and use the scientific method to find and fix the root cause.
7. Implemented new processes to improve metrics of quality, cost, productivity, and safety.

Experience

10+ Years

Level

Senior

Education

Automotive Technology

Description :

1. Developed manufacturing Work Instructions and Process Routings for the initial production of the Paladin M109A6 Howitzer.
2. Initiated AFEs and followed up installation for (22) networked personal computers and (3) HP laser printers.
3. Interfaced with Technical Computing to resolve connectivity problems.
4. Developed an electronic configuration management process for United Defense.
5. Authored an AFE for the team for Red Lining software to be used for concurrent engineering.
6. Monitored and maintained the health of the Symantec e-commerce platform consists of norton estore, Symantec estore, and simple payment system.
7. Implemented policies and automate operational processes in order to enable data center.

Experience

2-5 Years

Level

Junior

Education

Management

Description :

1. Maintained and modified Perl scripts to automate the processing and archival of files.
2. Performed data analysis to determine content and integrity for the processing of each data set.
3. Maintained SQL queries for each data set which would map the fields to a set of standardized values.
4. Responsible for maintaining and modifying the scripts that perform data transfer between multiple database servers.
5. Modified and managed the existing Perl scripts for performance efficiency.
6. Maintained and modified reports with complex SQL based on in-house requirements, constraints, and strategies for use by marketing and sales dept.
7. Participated in post-incident Problem management processes to identify the root causes of issues, and then develop plans to remediate issues.

Experience

7-10 Years

Level

Management

Education

Electrical Engineering