Quality Assurance Agent Resume Samples

A Quality Assurance Agent ensures that the final product observes the company’s quality standards. A well-drafted Quality Assurance Agent Resume indicates the following core duties and responsibilities – taking responsibility for developing and implementing inspection activities; delivery of satisfactory outcomes, detecting and resolution of problems, testing software, checking for errors, overseeing the entire production process, finding out erroneous methods or tools that are being used by the workers; participating in the implementation of quality control programs; preparing training manuals and quality guidelines, and preparing training manuals and quality guidelines.

Those seeking to make a career in this line should denote the resume of an associate’s degree or bachelor’s degree. Excellent academic credentials are also needed for this role. Prior work experience in this field will be advantageous.

 

Quality Assurance Agent Resume example

Quality Assurance Agent Resume

Objective : Quality Assurance Agent looking to grow my career and employ my skills within a new organization. Over the last 6 years, I have been servicing Clients in a retail setting, in their homes, and remotely through online support. Familiar with business metrics and the skills, attitudes, and software required to complete these tasks.

Skills : MS Office, Clerical Skills, Analyzing Skills.

Description :

    1. Started in sales, transitioned to repair, and eventually held a Supervisor role within the company.
    2. Transitioned to fieldwork, completing services and amazing Clients in their homes.
    3. Recently transitioned into our Online Support Quality Assurance team. Client satisfaction is first and foremost in my current role.
    4. Possessed all the technical skills to complete work, proud to be the face of a company.
    5. Reviewed and analyzed forms entered by employees Submit feedback, and or correct errors Keep a daily log, of work and schedule, and interviewers General.
    6. Prevented mistakes or defects in manufactured products.
    7. Avoided problems when delivering solutions or services to customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Quality Assurance Agent Resume

Objective : Seeking a Quality Assurance Agent with 5 years of experience with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : MS Office, Coordinating Skills, Assisting Skills.

Description :

    1. Verified orders that sales associates made met specifications and requirements.
    2. Transcribed, recorded phone calls made to car dealerships Send alerts for review in an attempt to save sales.
    3. Worked on Liberty Mutual Home Owner's Insurance division.
    4. Reviewed photos and reports from field personnel for residential properties.
    5. Reviewed inspections for insurance and building code compliance.
    6. Supported the management team in achieving goals pertaining to customer satisfaction and sales.
    7. Updated representatives regarding policy changes, newly implemented procedures, and new products/services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Degree


Quality Assurance Agent Resume

Objective : Quality Assurance Agent with 2 years of experience in reviewing the calls to ensure that customer service is delivered at its highest level at all times. Responsible for Attending client calibrations to gather information relevant to their job function & actively participate during calibration sessions, etc.

Skills : Microsoft Office, Computer Skills, Customer Service.

Description :

    1. Presented oneself as a positive role model for the company and its customers.
    2. Communicated directly with customers to process orders or cancel accounts.
    3. Verbally supported sales process by enhancing package appeal with regional attractions.
    4. Tracked and resolved discrepancies.
    5. Monitored outstanding account balances for the determination of the next steps when in the collection process.
    6. Provided clear communication and customer service on collecting issues to customers.
    7. Clarified organizational policies regarding participant eligibility, program requirements, and program benefits.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Quality Assurance Agent Resume

Objective : Quality Assurance Agent professional with experience in worker's compensation and homeowner's insurances. Highly productive and efficient at managing assigned claims while ensuring a high standard of quality. Knowledgeable in NYS worker's compensation laws, fee schedules, and treatment guidelines.

Skills : Call Center, Customer Service, Operating Skills.

Description :

    1. Operated 18line telephone switchboard providing information, taking messages, and scheduling appointments.
    2. Counted inventory and performed a meticulous inspection of potentially damaged items to ensure quality requirements for products were fulfilled.
    3. Evaluated recordings for quality purposes from all lines of business and ensuring that client expectations are always followed.
    4. Reviewed emails to ensure agents are providing the correct information to customers and are staying compliant.
    5. Verified through call evaluation that accurate information and solutions are being provided to customers at all times. Ensuring that the highest level of customer service is always provided.
    6. Attended and participated in both internal and client calibrations.
    7. Scored calls using client scoring methodology.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      GED

                      Quality Assurance Agent Resume

                      Objective : Quality Assurance Agent with 2 years of experience in evaluating call recordings in support of client expectations and departmental goals on the care line of business. Responsible for documenting the call results and provide feedback along with trend analysis.

                      Skills : Microsoft, Interpersonal Skills, Monitoring Skills.

                      Description :

                        1. Reviewed customer issues using internal and external computer applications such as Office Depot and Office Max in order to resolve concerns.
                        2. Provided specific feedback to supervisory and management staff regarding agents' areas of opportunity for their team members.
                        3. Responsible for completing the required numbers of the quality reviews for each agent based on customer/ company performance guidelines.
                        4. Documented all observations thoroughly by maintaining observation forms and call center monitoring database.
                        5. Participated in internal and external agent monitoring in order to ensure a thorough understanding of programs, goals, and agent standards of excellence.
                        6. Responsible for handling agent-level calls to maintained personal knowledge of programs.
                        7. Determined replacement costs for residencies all over the country Work diligently to uphold the quality standards of the company Assess document.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      High School Diploma

                      Quality Assurance Agent Resume

                      Objective : Seeking a dynamic and challenging career opportunity where my experience will be further developed and utilized. Possess strong organizational and communication skills. Highly productive, self-motivated, and goal-oriented. Answer high volume incoming calls while handling in-person inquiries from clients and colleagues.

                      Skills : Microsoft Office, Team Work, Communication Skills.

                      Description :

                        1. Worked with Back Office Operations Team fax and emails.
                        2. Worked cohesively with team members in ensuring that work is completed as assigned.
                        3. Provided relevant and timely information to immediate management and peers.
                        4. Demonstrated the capacity to make decisions and incorporate strategic planning to ensure deadlines are met and quality work is produced.
                        5. Effectived in initiating changes, adapting to necessary changes from old methods when they are no longer practical.
                        6. Identified new methods, and generating improvement in the facility's performance.
                        7. Monitored live calls when needed to support special initiatives and promotions.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      GED

                      Quality Assurance Agent Resume

                      Objective : Quality Assurance Agent with 5 years of experience in ensuring a full understanding of client specifics and expectations, Quality Assurance Evaluator will take live calls as a part of the training program, etc,.

                      Skills : Microsoft, Auditing, Insurance Verification, Customer Service, Quality Assurance, Money Handling, Case Management.

                      Description :

                        1. Kept records of Patient interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
                        2. Referred unresolved customer grievances to designated departments for further investigation.
                        3. Determined charges for services requested, collected deposits and payments and arranged for billing.
                        4. Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
                        5. Executed daily operations of Patients' personal information is secured and correct.
                        6. Contacted Patients in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
                        7. Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Bachelor Degree

                      Quality Assurance Agent Resume

                      Objective : Extremely motivated team player with highly proficient mathematical, computer and analytical skills seeking an opportunity to demonstrate proven leadership in a dynamically changing environment, requiring focused decision-making. Experiences include management of hauling team, product quality assurance, customer complaint resolution, and tax preparation.

                      Skills : Gynecology, Microsoft Word, Computer Skills.

                      Description :

                        1. Responsible for monitoring tech support calls and then evaluating the technician's performance.
                        2. Provided the agents with feedback and discuss with them the areas they excelled at and the areas that needed improvement.
                        3. Performed quality monitoring.
                        4. Followed standard operating procedures.
                        5. Determined quality of technical and customer support.
                        6. Identified quality problems. Made recommendations based on data.
                        7. Reported questionable test results.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      High School Diploma

                      Quality Assurance Agent Resume

                      Objective : Seeking a Quality Assurance Agent, responsible for Reviewing and civilian travel authorizations Edits travel authorizations for minor corrections Documents issues from travel authorization. Experience in Providing support for underwriting of the home insurance industry Completed reports for both interior and exterior policies Processed reports, etc.

                      Skills : Communication Skills, Multitasking, Management Skills, Technical Skills.

                      Description :

                        1. Reviewed home inspection reports completed by field staff, for insurance companies, for errors before billing cases back to the insurance company.
                        2. Had to keep a very well organized desk and be able to multitask all day while working at a fast pace.
                        3. Expected to maintain production at the company minimum of 75% or greater.
                        4. Responsible for mainly reviewing all brush and wildfire reports in California and trained other employees on my account if directed to do so by my manager.
                        5. Utilized computer on a daily basis emphasis on Microsoft Word, Excel, and PowerPoint.
                        6. Used Very well organized, self-motivated and independent work.
                        7. Evaluated technician's performance.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Junior
                      Education
                      Education
                      High School Diploma

                      Quality Assurance Agent Resume

                      Objective : To work for an organization where I can use my skills and expertise in computer skills, telecommunications, clerical, quality assurance, data entry, transcription and customer relations to attain a high level of performance and productivity.

                      Skills : MS Office, Organizational Skills, Managing Skills.

                      Description :

                        1. Structured and maintained a Spreadsheets of patients whose account was adjusted, due to improper information keyed into patient account successfully handled patient complaints.
                        2. Ordered tests that determined the causes of product malfunctions Resolved patients' service and billing complaints by performing activities such as, refunding money, and adjusting bills Executed daily operations of Patients' personal information is secured and correct.
                        3. Reviewed Past sales call for quality.
                        4. Provided copies of calls to Clients for verification.
                        5. Reported on Employee Performance to supervisors.
                        6. Determined telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to.
                        7. Provided feedback to telemarketers by monitoring calls; monitored feedback for external vendor programs; conducted monthly help sessions.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Junior
                      Education
                      Education
                      G.E,D